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Reviews of Hotel Marcianito

2.5 out of 5
Hotel Marcianito
Av. Abasolo 10, between Juarez and Hidalgo, Isla Mujeres, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 101 out of 381 reviews" "
Rating 8 - Good. 164 out of 381 reviews" "
Rating 6 - Okay. 74 out of 381 reviews" "
Rating 4 - Poor. 26 out of 381 reviews" "
Rating 2 - Terrible. 16 out of 381 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

brent

Travelled with partner
Stayed 8 nights in Dec 2023

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Larry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Laura

Stayed 2 nights in Dec 2023

8/10 Good

Maria, Mount Vernon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very inexpensive but a nice little hotel in town not swimming pool or anything like it but we just wanted to spend the night in a clean and safe hotel and beds where ok and clean . Some how expedia did not comunicate wuth hotel but they work with us and respected the price expedia had. They were very nice ,but they did not speak English but i did speak spanish so problem solved .
Stayed 1 night in Nov 2023

6/10 Okay

Saige

Liked: Staff & service
Decent stay
Pros: -Within walking distance to tons of restaurants, beaches, bars. Very close to the ferry. -Daily room cleaning -AC Cons: -Bed was pretty hard. Didn’t effect our sleep, but it may for more sensitive sleepers. -Pretty noisy until around midnight (loud music) and then again around 7am (neighborhood stores opening). Walls seemed pretty thin -Hot water was very inconsistent. We’d get about 5-10min of hot water per shower or sometimes none at all. Seemed better in the morning -Our room had only one window that pointed toward an interior hallway, so we had to keep it closed most of the time -Linens didn’t seem very clean. There were a couple stains on towels and sheets Overall, a decent stay for our last minute trip, but probably wouldn’t stay again.
Stayed 4 nights in Mar 2023
Response from Manager on Mar 25, 2023
We are sorry that we could not reach your expectations.

6/10 Okay

Gary, Bad Axe

Travelled with family, Travelled with group
Staff did not speak English no hot water for showing very noisy at night someone was hammering in the middle of the night
Stayed 9 nights in Feb 2023
Response from Manager on Mar 9, 2023
Gary, I apologize for all these issues. The heater was cleaned to improve the hot water. The hotel is in downtown and you booked a room on main floor.It is true that my staff is not 100% bilingual, but anything that a guest requests, I am happy to assist him/her

10/10 Excellent

Alexander

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Sandi, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We like the location. Our room just needed a new toilet seat. This one was broken. Mildew in the closet.
Stayed 9 nights in Mar 2022
Response from Manager on Apr 19, 2022
Thanks for let us know. We will replace this broken seat

10/10 Excellent

Caroline, Holland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying here! Room #11 Slight communication barrier but each encounter was pleasant, staff accommodated by using translate on phone. Staff was FRIENDLY! And attentive. We had a light bulb go out and staff came immediately when notified and fixed. The room is smaller than traditional US hotel room but adequate with plenty of space needed to feel comfortable. The room and bathroom was very clean. Bath towels are clean but with marks/stains from lots of use but they were soft and smelled great!!!! Shower drain was adequate and water pressure was great. A few times we lost hot water for a couple minutes, but the hot water came right back and didn't interfere with shower. Storage of clothes… there is a closet with a few hangers but no shelves. My husband used a small desk/shelf by his bed for suitcase, and i used the “wooden bench” from outside that was already in room to put my suitcase on. Refrigerator was cold and worked. AC IS COLD. A/C turns on with key so it cant be left on while you are gone all day. When i got back to room i put key in AC, turned on ceiling fan and showered. By the time i was done (5-7 min) the room was COLD! We found that 24C was a comfortable temp at night for sleep. This hotel is just 2 doors off Hidalgo street so there is music you can here until 11pm/12am But it was VERY ENJOYABLE and we had no trouble falling asleep to it. This hotel is BASIC BUT CLEAN AND COMFY! I would stay here again. Great location for someone w/o cart.
Stayed 7 nights in Mar 2022
Response from Manager on Apr 19, 2022
Thanks for your detail review

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and inexpensive for a great area
Stayed 2 nights in Feb 2022
Response from Manager on Mar 2, 2022
Thanks

6/10 Okay

Diego

Stayed 4 nights in Feb 2022

2/10 Terrible

Samuel

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I will not share anything the place was dirty, bed really bad and to much noise
Stayed 2 nights in Feb 2022
Response from Manager on Mar 2, 2022
I am sorry if you had not a good experiecne

10/10 Excellent

Matic

Stayed 2 nights in Feb 2022
Response from Manager on Mar 2, 2022
Thanks for this 10

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent spot for sleep. Mattress was not very comfortable but still good. Service is friendly and location is good for the main road of dining, drinking and shops
Stayed 5 nights in Feb 2022
Response from Manager on Mar 2, 2022
We change many of our old mattresses for new ones. Also, some rooms with full bed were updated to queen beds.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean and friendly while as centrally located as you could ask for.
Stayed 7 nights in Dec 2021
Response from Manager on Jan 4, 2022
Thanks for your feedback

10/10 Excellent

Tricia L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time - the hotel is located within walking distance of shops, the grocery store, several white sand beaches.
Stayed 7 nights in Dec 2021
Response from Manager on Jan 4, 2022
Thanks for sharing your experience with other guest

10/10 Excellent

Milan, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple room, but clean and comfortable - great price
Stayed 1 night in Sep 2021
Response from Manager on Sep 12, 2021
Thanks for your comments

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property is ok, misleading information regarding A/C rooms and Fan rooms that could be clearer in the website.
Stayed 1 night in May 2021
Response from Manager on May 14, 2021
Dear guest, rooms with A/C comes as A/C and rooms with Fan say Fan

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021
Response from Manager on May 14, 2021
Thanks

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Loved the location and price. Air conditioning was a plus. Just very noisy! Street noise and hall noise.
Stayed 9 nights in Mar 2021
Response from Manager on Mar 27, 2021
Thanks for your feedback and we apologize for the noise. The hotel is in downtown.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Central - No Frills
A simple, no frills hotel in a central location.
Top floor
Stayed 2 nights in Jan 2021

8/10 Good

Amer

Stayed 1 night in Jan 2021
Response from Manager on Jan 11, 2021
Thanks for the 4 star review

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There ws live band on the street every evening from 9 to 12 they crank the volume Up do loud you felt they werein you rroom I souldnotstsyagsin even managment could do nothing lef 4 fays early and lost money For those days
Stayed 14 nights in Mar 2020
Response from Manager on Mar 23, 2020
Dear guest, The hotel reported this problem to the environmental authorities as soon as you complained. I apologized if the government agents did not take action as fast as you expected.

8/10 Good

Ken, Winnipeg beach Manitoba Canada

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to ferry Great staff comfortable room close to bar restaurant and short walk to beach Wiffi not that great but works
Stayed 1 night in Mar 2020
Response from Manager on Mar 4, 2020
Thanks

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2020
Response from Manager on Feb 18, 2020
Thanks

6/10 Okay

glen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but noisy
Nice hotel and staff. But extremely noisy. Club across the street plays music until late. Paper thin walls. If you're a light sleeper go elsewhere.
Stayed 2 nights in Feb 2020
Response from Manager on Feb 17, 2020
All the hotels near of the Hidalgo Street are noisy, because most of the restaurant and bars are there. For some guest this is a Pros, for other is a cons. The hotel walls are around 7-in thick.

6/10 Okay

Kay, Nashville, Tn

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was small and stuffy. Hotel didn’t even have drinking water for guest. Safe lock didn’t work. Will not return or recommend.
Stayed 2 nights in Feb 2020
Response from Manager on Feb 12, 2020
The safe did not work, because you never asked for the key.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Manager on Jan 29, 2020
Thanks

10/10 Excellent

Duavic, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a simple, cheap and clean hotel. Meets the expectations of the price paid. It has an excellent location. I think the only thing they should improve would be the lobby area.
Stayed 5 nights in Jan 2020
Response from Manager on Jan 16, 2020
Thanks for your comments and ideas for improving

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable and convenient. Great location. Would stay there again.
Stayed 7 nights in Mar 2019
Response from Manager on Jan 7, 2020
Thanks for your review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in town...short walk to Playa Norte, coffee in the morning, safe for your valuables in the room, friendly staff
Stayed 2 nights in Jan 2020
Response from Manager on Jan 6, 2020
Thanks for your comment

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Manager on Dec 27, 2019
Thanks

6/10 Okay

Verified traveller

Liked: Cleanliness
It was ok but nothing more
I’ve stayed there for a week and although the place isn’t bad in its condition it did felt a bit run down and could use some tune up Pros : 1- great location 2- ok priced 3- clean 4- it has A/C Cons: 1- compared with the prices in Cancún and the quality there this hotel is down the scale vs a proper hotel there 2- The safe required a deposit in order to get a key ( the digital part doesn’t work , it’s key only ) 3-too old and needed some fixing
Stayed 6 nights in Dec 2019
Response from Manager on Dec 20, 2019
I appreciate your Pros and Cons. - It would be better compare the hotel with other hotels in the island. Cancun and Isla Mujeres are very different. - The deposit is given back as soon as the key is returned. So the guest does not lose money.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
This place is clean, central and economical. I did not notice too much noise as has been reported; I live in NYC. The hot water was fine.
Stayed 6 nights in Nov 2019
Response from Manager on Dec 18, 2019
Dear guest, thanks for your comments and your valuable opinion

4/10 Poor

Verified traveller

Disliked: Room comfort
Go someplace else
This hotel is noisy day and night. Don't expect to sleep. You need to go to lobby for wi-fi reception
Stayed 2 nights in Dec 2019
Response from Manager on Dec 17, 2019
We apologize for this bad experience. I would like to say that the hotel is in the heart of downtown and all the hotels in this same location have noise coming from outside and nightlife.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a budget hotel, but that being said, the rooms are always spotless, the staff is uniformly friendly and inviting, and the location couldn't be better - only 20 feet from Hidalgo St, and a short 5 minute walk to the beach. If you're looking for an inexpensive, clean, friendly place to stay in Isla Mujeres, you can't do better!
Stayed 4 nights in Dec 2019
Response from Manager on Dec 16, 2019
Thanks for sharing your thoughts

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location! Very small bathroom and some of the staff need to improve their Customer Service skills
Stayed 1 night in Nov 2019
Response from Manager on Dec 8, 2019
Thanks and we appreciate the comments which help us to grow

10/10 Excellent

Verified traveller

Stayed 10 nights in Nov 2019
Response from Manager on Dec 8, 2019
Thanks for these 5 star review

8/10 Good

VINCENT

Stayed 1 night in Oct 2019

6/10 Okay

D-tap

Travelled with family
Liked: Cleanliness, staff & service, amenities
The walls were too thin, you could hear everything. Every night the would play loud music. You can hear everyone’s conversations going on in the halls
Stayed 7 nights in Aug 2019
Response from Manager on Aug 28, 2019
The walls have 20 cm. These is more than enough for each room. The noise is because the hotel is located in downtown and is normal to here the noise coming from the bars and restaurants who play live music.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Manager on Jul 17, 2019
Thanks

6/10 Okay

Verified traveller

Stayed 8 nights in Jul 2019

10/10 Excellent

Kelly, Nashua NH

Liked: Staff & service, amenities, property conditions & facilities
Nothing to dislike. Great location, close to everything
Stayed 4 nights in Jul 2019
Response from Manager on Jul 8, 2019
Thanks

8/10 Good

Jlynn, Lake Orion, MI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I personally loved the location. I could walk every where I needed to go, although I did rent a golf cart and was able to park it at the end of the street. The only thing I didn’t LOVE about it was the fact that there was no hot water. By the end of the week I was used to it though.
Stayed 4 nights in Jul 2019
Response from Manager on Jul 8, 2019
Thanks for the review

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were ants in the bed. The shower didn't have any pressure nor hot water. The air conditioning was a window unit that they turned off when they cleaned the room. We would come back between 2 to 4 hours and the room was hot. We left before the expected date because it wasn't what we expected. Couldn't get a receipt, they told me to take a pic of it and when I asked to write that we checked out before the due date, they wouldn't do it. I went back 3 times and the manager was never there. The staff very unprofessional. The location is very noisy at night. We had the room next to the street on the second floor.
Stayed 10 nights in Jun 2019
Response from Manager on Jun 24, 2019
Dear guest, you forgot telling that: - you wanted a room with balcony but away the street - you talked to the manager in English by phone when you arrived - Even though you booked a room with balcony, the manager offer other room. - You wanted to be on main floor, but keeping the balcony upstairs - Everything you asked, my staff gave you right away. - You said bad things of Mexico, but you are coming to Mexico - You did not deserve this hotel, but you booked by yourself with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were good but the location is loud and busy. Local bars were loud and nothing the hotel can do. Lots of slamming doors all day and night above my room and apparently the lobby hallway right outside my room was the hotel meeting place as the folks hung out right outside my room and were loud as well. I gave the hotel the okay score because I couldn't sleep much, not exactly what you are looking for to rest on vacation.
Stayed 5 nights in May 2019
Response from Manager on May 11, 2019
We put more attention in this matter. We will ask the other guests to keep silence

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Very bad service. No air condition, very hot in the rooms.
Stayed 2 nights in May 2019
Response from Manager on May 8, 2019
Before booking, please read the room amenities. Basic rooms are rooms without A/C Standard rooms are rooms with A/C

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be awesome if they had an Icemaker. Everything else is just fine for an efficiency unit.
Stayed 21 nights in Apr 2019
Response from Manager on May 1, 2019
Thanks for your review. The hotel corridors in the hotel are not wide enough to install this kind of machine.