All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Reception staff friendly. Waiters at the dinner and bar tenders were terrible with bad attitudes. Rooms needs major upgrades.
Ashton
Stayed 1 night in May 2024
Response from Front Office Manager on May 22, 2024
Dear Ashton Thank you so much for the time you took for the review as well to let us know your experiences of your stay. We work hard to make every customer experience a pleasant one, and we are truly sorry that we were unsuccessful in meeting your expectations this time.We would like to further assure you that this is not our standard and we have discussed this internally with our staff. We would be glad if you would give us the opportunity to convince you of our actual performanceThank you so much. best regardsAnna Rothe
It was very convenient to wherever I wanted to go things I like to do
Tracy
Stayed 1 night in May 2024
Response from Front Office Manager on May 15, 2024
Dear Tracythank you so much for the great review. We are thrilled that you enjoyed your stay with us and hope to see you again soon. warm regardsAnna Rothe
Response from Front Office Manager on May 15, 2024
Dear Rahul thank oyu so much for the great review. We really appreciate this and are thrilled that you enjoyed your stay with us. Hope to see you back soon. warm regards Anna Rothe Front Office Manager
Positives:
Absolutely Great Staff - friendly, helpful & professional
Great central, walkable location with restaurants, shopping and canal nearby
150 year old charming building with large rooms. A little dated but easily overlooked by everything else.
Bruce
Stayed 1 night in Apr 2024
Response from Front Office Manager on May 15, 2024
Dear BruceThank you so much for the great review and the time you took for writing us the message. We appreciate this very much. I will transfer you feedback to our colleagues and hope to see you again soon. warm regardsFront Office Manager and team of Grand Beau Rivage
Dear Ronia Thank you for the time you took for this review and the personal message you wrote. Our rooms will get renovated in the next couple of mounths. With your feedback you show us that we are on the right track. Thank you so much. warm regards Anna Rothe
Scenary beautiful. Great hotel and staff. Would definitely come back
George
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 20, 2024
Dear GeorgeThank you so much for the time you took for the great review and the personal message. We are thrilled that you had a great experience with us and our team. Hope to see you again soon in our hotel. warm regardsAnna Rothe Front Office Manager
Beautiful hotel, but rooms arent equipped for modern tech. That is plugs not where you want them etc
Michael
Stayed 4 nights in Mar 2024
Response from Anna Rothe on Mar 23, 2024
Dear Michael Thank you so much for the great review and the time you took to write the personal message. We appriciate this. Renovations are planned which also include the electronic situation in the rooms. With your feedback we know that we are on the right track. Thank you very much for this. We look forward to welcoming you again soon. warm regardsAnna Rothe Front Office Manager
Lovely people at the desk, great big room with a view, nice breakfast
eleni
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 29, 2024
Dear Eleni Thank you so much for the great review and the time you took for the personal message. We are happy that you have enjoyed your stay absolutetly and will be glad to welcome you again in our hotel soon. warm regardsAnna Rothe FOM
8/10 Good
Younghun
Travelled with family
Feb 19, 2024
Liked: Cleanliness, staff & service, amenities
Hotel Exterior was really nice but swimming pool water was little cold. So my children can’t swim well.
Younghun
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 21, 2024
Dear Younghun Thank you so much for the great review and the time you took for this. We are glad that you enjoyed your stay with us. Thank you so much for the feedback concerning the swimmingpool. I will transfer this to our technician. We are glad to welcome you again in our hotel soon. warm regardsAnna Rothe FOM
I have to segregate the service and the quality of the hotel (which was good to great), from the fact that I lost one of personal belongings from the room: my item was left in the room but somehow it disappeared.
Unfortunately it was not possible to find it despite the good collaboration from the hotel’s staff. I’m grateful for that.
That made my stay not as great as was expecting. Other than that, we were happy with the service.
Luis
Stayed 3 nights in Apr 2024
Response from Front Office Manager on May 15, 2024
Dear Luis Thank you so much for the time you took for the review and the honest lines you wrote to us. I am really sorry about the lost item and that we did not find it again. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.warm regardsAnna Rothe
Response from Front Office Manager on May 22, 2024
Dear edith thank you so much for the great review and the time you took for this. We are happy that you have enjoyed your stay with us and hope to see you again soon. warm regardsAnna Rothe
Response from Front Office Manager on Apr 20, 2024
Dear Maria Thank you for the great feedback. We appreciate the personal message and hope to see you again soon. warm regards Anna Rothe Front Office Manager
8/10 Good
Jingnan
Feb 26, 2024
Liked: Cleanliness, staff & service
Jingnan
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 29, 2024
Dear Jingnan Thank you so much for the time you took for the great review. We are happy that you have enjoyed your stay with us and hope to see you soon again warm regardsAnna Rothe FOM
Response from Front Office Manager on Feb 29, 2024
Lieber GillesBesten Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wieder bei uns begrüssen und verwöhnen zu dürfen. Freundliche Grüsse Anna Rothe FOM
Gutes Preis Leistungsverhältnis - sehr schöJugends
Es war super und sehr kinderfreundlich. Das Essen Abendessen und Frühstück lässt keine Wünsche offen. Einzig der Pool könnte im Februar etwas wärmer sein.
Tolles Preis Leistungsverhältnis. Ich würde wieder hier bleiben.
Stephanie Grace
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 21, 2024
Sehr geehrte StephanieVielen herzlichen Dank für die tolle Bewertung und die Zeit, die Sie sich für diese genommen haben. Wir freuen uns sehr, dass Sie Ihren Aufenthalt geniessen konnten und hoffen auf ein baldiges Wiedersehen. Sonnige Grüsse aus Interlaken Anna Rothe FOM