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Reviews of NALA individuellhotel

3.5 out of 5
NALA individuellhotel
Müllerstrasse 15, Innsbruck, Tirol

Reviews

9.4

Exceptional

Rating 10 - Excellent. 706 out of 985 reviews" "
Rating 8 - Good. 232 out of 985 reviews" "
Rating 6 - Okay. 40 out of 985 reviews" "
Rating 4 - Poor. 4 out of 985 reviews" "
Rating 2 - Terrible. 3 out of 985 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janice, Rockville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely (we had two Garden rooms one interior 5th floor loft room). What made it even better was the staff. For young men to be so attentive to the guests needs was refreshing and gave hope to the next generation of workers. Matthias was especially great — he recommended which hospital nearby to take my elderly mom when we arrived in town with a medical issue and followed up the next day inquiring about her condition. Our garden rooms were quite well stocked with cutlery and basic cookware. The loft room was huge and comfortable (although one of the mechanical covering for the sunroof wasn’t working so sunlight streamed in). Parking is about a 5-minute safe walk away from the property — drive DOWN the ramp and pull the plastic chain if it the garage door is down and it looks like you can’t get in!
Stayed 1 night in May 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Awesome hotel in a good location. No air conditioning.
Stayed 2 nights in May 2024

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Conveniently located to downtown. Beautiful outdoor terrace and rooftop seating area. Elevator goes to each floor so easy to bring luggage to your room.
Stayed 2 nights in May 2024

10/10 Excellent

Janice

Travelled with partner
The staff were so pleasant and helpful the room clean and comfortable the breakfast was good close to all amenities 5 min walk to OBB station we would recommend this hotel and certainly would go back
Stayed 3 nights in May 2024

10/10 Excellent

Maren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, about 10min walk from the city center but so quiet! The on-site parking (for a fee) and rooftop terrace were a plus. Great beds, interesting room design, but I guess this is the hotels style. The staff was fantastic! Thank you for a great stay, we definitely recommend this hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About a 10 minute walk from the Innsbruck train station. The room decor is very cool and unique, the garden area is very pretty. Good location, short walk to the main attractions Innsbruck. We had a great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Wan Ying

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, especially the girl who checked me in - super friendly, warm, hospitable and helpful, made me feel very welcome as a solo traveler at the hotel. I received a room upgrade to a nice room by the terrace with a view of the lovely garden and can even see the Bergisel ski jump in the distance. While many commented on the smaller size of the room, it is built in a very smart way that provides everything you would need in your stay. They make good use of things like built-in shelves, sliding panels etc. Even the housekeeping lady (the one with short hair) was super friendly and sweet. The price point was great, walking distance to train station, old town, dining options etc. Internet was stable for remote work. Overall, i highly recommend and will not hesitate to stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quirky hotel. Would come back again
Stayed 3 nights in Mar 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel very clean, comfy bed, pleasant staff and walkable everywhere. Only small complaint if room is at front can be a bit noisy from traffic and deliveries so do not leave window open but overall we enjoyed our stay there.
Stayed 3 nights in Feb 2024

10/10 Excellent

Oana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, I didn't really have any expectations of this place to be honest, but I absolutely loved it from the minute I walked into my room. So much attention to the detail, the design, everything was wonderful. The reception staff was extremely helpful and friendly and they were super patient with all my questions. I will definitely come back
Stayed 1 night in Feb 2024

10/10 Excellent

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, neighbors could see into our bed and bathroom through the see-through curtains.
Stayed 5 nights in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Cool room. Excellent staff. Bathroom shower leaked a little.
Stayed 2 nights in Feb 2024

10/10 Excellent

Matt

Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel stay
Fantastic hotel and location. Nothing was too much trouble for any of the reception staff, they were always happy to help. The room was always spotless, cleaned every day, and the extra little touches in the room were always appreciated. We'll be making this our go-to hotel in Innsbruck!
Stayed 1 night in Dec 2023

10/10 Excellent

Maureen, DPO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nala is a fantastic hotel. The staff is so wonderful, doing everything possible to ensure that you have a great stay. The brunch was great. I highly recommend this hotel, and will definitely stay here again when I travel to Innsbruck.

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Space
Cool, stylish hotel, ultra clean, close to old town. Only weakness is space - not enough room to swing a cat (not that you should be doing that anyway in a hotel room!). I would suggest paying extra for larger room as very tight.
Stayed 3 nights in Dec 2023

10/10 Excellent

Marci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel!
Was a great hotel near the old town. Great use of space in the standard room, once we found the toilet and shower hidden behind the television wall. :) Great breakfast at the hotel. Friendly and helpful staff!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a refreshingly exciting hotel. it felt good to be there.
Stayed 1 night in Nov 2023

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The property was beautiful and the staff was so friendly and accepting to LGBT community. We will be back
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, helpful staff. Thoughtfully designed rooms with individual touches. Inspiring garden. Fully rewarding time spent.
Stayed 1 night in Oct 2023

10/10 Excellent

Annie

Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at the NALA several years ago and loved it, so when I planned to return, I didn't even think of staying elsewhere. It is a wonderful hotel: thoughtfully set up, with all of the small details thought through, and very aesthetically pleasing. The staff are wonderful and warm and helpful. The views are fabulous. I very much look forward to staying there again!
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel!
I loved everything about this super unique hotel! The rooms are so cute and comfortable,the hotel has so many unique spaces to relax both inside and out. I also appreciated the small gym. This was my favorite hotel on our trip by far!
Stayed 1 night in Sep 2023

10/10 Excellent

SueAnn, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was lovely. We even had cut crystal glasses -- a first for me, the world traveler! The reception clerk came to our room (I'm traveling with a friend) and made up the sofa bed, which was VERY comfortable, for me -- no easy task for this senior. We were both sorry only to have one night in our lovely garden room with two TV's and a relaxing vibe...
Stayed 1 night in Sep 2023

10/10 Excellent

Mani

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of town
It was great right in the hart of Innsbruck. The hotel was clean and friendly Parking not to far.if you want breakfast get it there great price and so many choices. Highly recommend this on. Will definitely go back
Stayed 2 nights in Sep 2023

6/10 Okay

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well located and comfortable hotel
Well located with car parking. A whacky room with clever use of space. Comfortable bed. Luckily I am 1.93m tall otherwise hanging clothes would have been an issue. Overall well priced, good value and a hotel I will return to if in Innsbruck again.
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very nice hotel, stayed in a garden apartment. Garden was a cool oasis. Staff were excellent
Stayed 2 nights in Aug 2023

8/10 Good

Leticia

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very modern hotel, maybe not the best layout room, also the hangers in the closet were too high to be reached even with the lowering handle. So all clothes had to remain in the suitcase. However, the room was clean and the bed was comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly staff, brilliant location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Kerr

Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very enjoyable place to stay - very unique and accommodating.
Stayed 3 nights in Jul 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The garden area was so lovely and a great place to relax after a day exploring Innsbruck.
Stayed 3 nights in Jul 2023

10/10 Excellent

Anahit

Stayed 1 night in Jul 2023

8/10 Good

Emily

Stayed 2 nights in Jun 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Deon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Innsbruck
Very nice hotel close to Old City, restuarants and transport facilities. Hotel has a restuarant, bar and lounges and the room was clean and comfortable. Very good value stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Patricia

Stayed 1 night in Jun 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky designed rooms, great location, quiet, comfy, very helpful staff!
Stayed 1 night in Jun 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Reception on Jun 15, 2023
Dear Ms. Leslie, thank you for your kind review!kind regards

10/10 Excellent

Susan

Lovely hotel.
Lovely hotel. Great location. Very helpful and friendly staff.
Stayed 1 night in Jun 2023

8/10 Good

Alexandros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023