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Reviews of Hilton Garden Inn Indianapolis Northeast/Fishers

3 out of 5
Hilton Garden Inn Indianapolis Northeast/Fishers
9785 N By Northeast Blvd, Fishers, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 367 out of 602 reviews" "
Rating 8 - Good. 162 out of 602 reviews" "
Rating 6 - Okay. 43 out of 602 reviews" "
Rating 4 - Poor. 18 out of 602 reviews" "
Rating 2 - Terrible. 12 out of 602 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

MARTHA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very courteous and willing to help. The hotel was very clean and quiet.
Stayed 2 nights in May 2024

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, and the manager handled my concerns promptly.
Stayed 2 nights in Apr 2024
Response from Management on May 7, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on May 7, 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great quick trip with family. We loved the pool and hot tub. Close to highway and alot of dining options nearby
Stayed 2 nights in Mar 2024
Response from Management on May 7, 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Angelic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar needs to be open
Stayed 1 night in Mar 2024
Response from Management on May 7, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

JENNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and room access
Stayed 1 night in Mar 2024
Response from Management on May 7, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at Hilton Garden Inn truly sets it apart. Every staff member I encountered was not only professional but genuinely friendly, making me feel welcome and valued as a guest, their hospitality was top notch! Conveniently located near many shopping center and attractions. Rooms were spacious and clean. Overall great stay!
Stayed 3 nights in Mar 2024
Response from Management on Mar 18, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Brandie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazung and very clean...atmosphere was comfortable.
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Julia, Woodstock

Travelled with partner
Great Hotel. Great staff
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Paulette

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Norman

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Feb 6, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Lamon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on Feb 6, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Feb 1, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful visit. The room was clean and staff was very friendly. Our only complaint was the bed and pillows were uncomfortable.
Stayed 1 night in Dec 2023
Response from Management on Feb 1, 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Clem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Feb 1, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest hotels in that area. Room was very quiet and clean. Only downfall - not alot of parking.
Stayed 1 night in Dec 2023
Response from Management on Feb 1, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Dec 1, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
I always have a good stay!
Stayed 2 nights in Nov 2023
Response from Management on Dec 1, 2023
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Madison R

Travelled with family and small children
Disliked: Staff & service
Attempted to call the property 4 times to communicate that my flights were delayed causing us to not be able to check in on Friday, but would still be arriving on Saturday. I was placed on hold & hung up on all 4 times while calling in between flight transfers. When I called Saturday I was again placed on hold twice before being hung up on. The third time I demanded to not be placed on hold. I stayed the above & said we were coming for check in. I was told we no longer has a reservation through Sunday. That the hotel never attempted to contact me. & that I would be charged in full for Fri thru Sunday. I left two messages for manager. Still no call back.
Stayed 2 nights in Nov 2023
Response from Management on Nov 17, 2023
You will have to call Expedia to get the reservation cancelled and refunded, as they are who have charged your credit card. I have already refunded the money back to Expedia's account

8/10 Good

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Very clean. Nice property.
Stayed 1 night in Nov 2023
Response from Management on Nov 17, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Lisa, Scotts

Stayed 2 nights in Nov 2023
Response from Management on Dec 5, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 27, 2023
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Valerie

Travelled with family
Liked: Staff & service, amenities
Convenient
Stayed 2 nights in Oct 2023
Response from Management on Oct 19, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel on our way up north from Missouri and loved our stay there so much we booked it on our return trip home. The staff is so friendly and helpful. The rooms were super clean, quiet and the beds and linens were so clean and comfortable. Nice big bathroom with large shower. We slept like babies. Highly recommend!
Stayed 1 night in Sep 2023
Response from Management on Oct 6, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Jonathon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good area around things I wanted to do.
Stayed 3 nights in Sep 2023
Response from Management on Oct 2, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely clean, quiet, comfortable and courteous. Thanks so much for a restful night of sleep!
Stayed 1 night in Sep 2023
Response from Management on Sep 20, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Sep 20, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Management on Sep 15, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly. My only complaint is that there is no free breakfast, so my wife and I went next door to Cracker Barrel to eat.
Stayed 1 night in Sep 2023
Response from Management on Sep 13, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023
Response from Management on Sep 13, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff. I would stay again.
Stayed 2 nights in Aug 2023
Response from Management on Sep 13, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities
FOR THE PRICE OF THE ROOM I WOULD THINK THAT BREAKFAST WOULD BE INCLUDED BUT THEY CHARGE 10.99
Stayed 1 night in Aug 2023
Response from Management on Aug 28, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Steve

Stayed 1 night in Aug 2023
Response from Management on Sep 13, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

DEBASIS, Northbrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reason for selecting the property was that I had to attend an event next door (Wellington Convention Center).
Response from Management on Aug 14, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 14, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Gerry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many vehicles in parking lot taking up more than one parking space. Nowhere to park when returning to motel for the night. We had to park in the lot of the adjacent property.
Stayed 1 night in Aug 2023
Response from Management on Aug 14, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Penny

Stayed 1 night in Jul 2023
Response from Management on Aug 28, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean. Parking to me was a bit messy or confusing. Several hotels and businesses share connecting parking lots. So to and from the vehicles is a bit farther away then many other hotels I've stayed at. The price, location and reviews are why I chose this one. I would stay here again.
Stayed 1 night in Jul 2023
Response from Management on Aug 3, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Management on Aug 3, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Fred

Liked: Cleanliness, amenities
Nothing. Just nice
Stayed 1 night in Jul 2023
Response from Management on Aug 3, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff was very helpful, hotel was really clean. Would definitely stay here again
Stayed 1 night in Jul 2023
Response from Management on Jul 25, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What I did not like was having to walk 2 blocks to get to the hotel.
Stayed 1 night in Jul 2023
Response from Management on Jul 25, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

john

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Management on Jul 25, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Jul 21, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Jul 21, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Jul 14, 2023
Thank you for staying with us! We appreciate your feedback.

4/10 Poor

Sherry

Liked: Cleanliness, staff & service, room comfort
Clean, comfortable hotel
The hotel rooms are clean & comfortable. We had some issues at check-in. First room we were given was occupied when we opened the door. 2nd room smelled like smoke (the front desk mgr came up and determined it was smoke). 3rd room was fine but we thought the thermostat didn't work because the 2nd room had the thermostat on the wall and when we went to adjust it in the 3rd room it wouldn't work. It turned out that it wasn't hooked to the a/c and you had to adjust on the a/c unit. However, the front desk staff were attentive and addressed the issues immediately.
Stayed 1 night in Jul 2023
Response from Management on Jul 14, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Management on Jul 14, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Hazel

Stayed 2 nights in Jun 2023
Response from Management on Jul 21, 2023
Thank you for staying with us! We appreciate your feedback.