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Reviews of Super 8 by Wyndham Independence

2 out of 5
Super 8 by Wyndham Independence
2000 1st Street West, Independence, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 68 out of 128 reviews" "
Rating 8 - Good. 41 out of 128 reviews" "
Rating 6 - Okay. 16 out of 128 reviews" "
Rating 4 - Poor. 2 out of 128 reviews" "
Rating 2 - Terrible. 1 out of 128 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Francis, Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little better than average hotel stay. Nothing wrong and everything worked as it should. Breakfast is very light (oatmeal, coffee and tea), but this is off season, and very few of the rooms had occupants. This is most likely the most modern hotel in town.
Stayed 1 night in Mar 2024

4/10 Poor

Trista

Travelled with family
Liked: Cleanliness
The room that was booked (2 bed wheelchair accessible)was NOT wheelchair accessible like the listing described. We couldnt get the wheelchair through the bathroom door. Went to the front desk as my grandpa (wheelchair bound) needed to use the bathroom and they opened up another room for him to just use the bathroom. They offered him a single bed wheelchair accessible room and said we could put a cot in the bathroom for a second bed! That is not a viable option or substitution. We asked if we could just get a refund (since the room wasnt wheelchair accessible as described) to find another hotel and the clerk offered to keep us in original room but would give access to the other rooms bathroom instead. Ridiculous!
Stayed 2 nights in Feb 2024

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great as always
Stayed 1 night in Feb 2024

10/10 Excellent

Kale Meng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and her staff are wonderful. I am a regular staying here when in town and I am always happy with the staff. The breakfast options are limited but a great breakfast restaurant is just across the parking lot. The TVs need updated but otherwise you can't beat this property for value and friendliness.
Stayed 2 nights in Jan 2024

6/10 Okay

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

Ellen

Liked: Amenities
It all was good
Stayed 2 nights in Dec 2023

10/10 Excellent

Brad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was very friendly and room was perfect for our small family. Good value
Stayed 1 night in Nov 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Very comfortable, quiet, friendly atmosphere. Highly recommend
Stayed 1 night in Nov 2023

10/10 Excellent

Donald J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to affordable dining
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was ok. Nothing grand. I didn’t like the pillows. Woken up between midnight and 2 with people walking around. The lights by the bed didn’t work. Only thing good about breakfast was the coffee. It was an affordable place to sleep
Stayed 1 night in Sep 2023
Response from Jennifer on Oct 2, 2023
Thank you for your feedback it is very important to us that our guest receive the best possible service. Please think of us on you next visit to the area, so we can provide you with a peaceful nights sleep.

6/10 Okay

Kenneth

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jennifer on Oct 2, 2023
Thank you for the 6 out of 10. We here at the Super 8 Strive on 100% guest satisfaction . Look forward to seeing you on your next visit to the area.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is easy to find and has plenty of parking. Easy access to many dining options within two miles. Staff was very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Aleksandar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet. Rooms are as described.
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Travelled with group
Liked: Amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little restaurant close, it was quiet and they said our dogs were welcome!
Stayed 3 nights in Aug 2023
Response from Jennifer on Aug 25, 2023
Garry, We at the Super 8 Strive on 100% Guest Satisfaction. We look forward to seeing you next time you are in the area.Jennifer

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The air conditioner was super loud. The bed you sunk in the middle. Not good for 2 people
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 25, 2023
Michelle I'm truly sorry for the inconvience of you stay. In the future if you Book at Super 8 we will stive to make sure your stay is 100% satisfaction. Thank you for taking time to complete the survey.Jennifer

10/10 Excellent

Alex

Travelled with partner
Lady at the front desk was very nice and informative
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 25, 2023
Alex, Thank you for the 5 Star review!Jennifer

8/10 Good

Tricia

Liked: Cleanliness, staff & service
Room was nice but killed spider in bathroom.
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 25, 2023
Tricia, thank you for the review. I'm sorry you had to kill a spider "Yuck" Hopefully you consider Super 8 on you next trip.Jennifer

8/10 Good

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Easy access to interstate.
Stayed 2 nights in Aug 2023
Response from Jennifer on Aug 25, 2023
Thank you Wanda for the review. We at the Super 8 Srive on 100% Guest Satisfaction. Please look out for us on your next trip.Jennifer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights rest
Hotel was good. Not many food choices around but the pizza place next door was good.
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 25, 2023
Thank you for the 10/10Jennifer

10/10 Excellent

Raymond

Stayed 2 nights in Jul 2023
Response from Jennifer on Aug 25, 2023
Thank you for the 5/5 Raymond. We truly apperciate the score. Please think of Super 8 on future trips.Jennifer

8/10 Good

Violet

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overpriced without amenities.
Nice to have fridge & microwave. Bathroom really small. Breakfast offerings negligible. Linens & pillows of low quality. Changed to bottom floor on request as no elevator.
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Judy

Stayed 1 night in Jul 2023

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy to get to, open parking space, well lighted and well marked. the staff, especially TINA were helpful and friendly. We had 8 rooms so she was very helpful getting everything done. The other staff were Also very helpful and friendly. The rooms were great.
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
We appreciate the feedback. Have a wonderful day

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out very easy Lady at front desk very friendly Quite time provided Security check front door after 11pm which I thought was a great safety feature Lots of lighted parking Pizza Ranch right I mean right next door Room clean Bed comfy Definitely will stay again if in the area
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Thank you for the feedback. We hope to see you back the next time you are in the area.

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
We appreciate the feedback. Have a wonderful day

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff nice room
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
We loved having you at our hotel. Have a wonderful day

10/10 Excellent

john

Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Thank you for your feedback.Have a wonderful day

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from GM on Jul 24, 2023
We appreciate the feedback. Have a wonderful day

8/10 Good

Steven

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel on the edge of town. Clean and quiet but it needs updating.
Stayed 1 night in Jun 2023
Response from GM on Jul 24, 2023
Thank you for the feedback. Hope you have a wonderful day

8/10 Good

Reynaldo

Stayed 1 night in Jun 2023
Response from GM on Jul 24, 2023
We do appreciate the feedback.Have a fabulous day

8/10 Good

Lin

Travelled with family
Liked: Staff & service, property conditions & facilities
There was a takeout food box with moldy food left in the refrigerator.
Stayed 2 nights in May 2023
Response from GM on Jul 24, 2023
I am sorry to hear about the box being in the room. We will work on improving these matters.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Room was quiet and clean. Breakfast was very minimal. A few rolls in plastic, 2 bananas, coffee and something called “orange juice “ but really lwatered down. That was all there was.
Stayed 1 night in May 2023
Response from amanda on May 27, 2023
Thanks for the review. I am howevr working on getting a better breakfast selection. I am greatful you enjoyed ur stay with us and hope u will continue to stay with us in the near future

6/10 Okay

Jimmy

Travelled with family
The hotel was fine. Breakfast was lame. A few prepackaged pastries and a couple bags of instant oatmeal. You would think for as much as they charged there would have been a little more. Speaking of price, it seems like the fact that there are so few hotels in the town, they can get away with changing high rates. The hotel was far from full but the cost was very high
Stayed 1 night in May 2023
Response from Amanda on May 22, 2023
Im sorry you felt the breakfast was lame. I as the general manager am trying to get better options for the guest. The rate depends on the night you stay and it is adjustable on the day you check in. i would love to have you come back and stay again with a lower rate if possible

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Needs new sheets- they are stained
Stayed 1 night in Mar 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish they offered breakfast. Cereal/toast/bagel… just some basic stuff would be awesome. Bed sheets are stained. Clean, but stained
Stayed 1 night in Mar 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Very comfortable, reliable hotel!
Stayed 1 night in Mar 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Chuck

Stayed 2 nights in Dec 2022

10/10 Excellent

Marla

Stayed 1 night in Oct 2022

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

judith

Stayed 2 nights in Oct 2022

8/10 Good

Tracey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Breakfast was kind of a downer. There were waffles and wrapped hostess cakes.
Stayed 1 night in Sep 2022

6/10 Okay

Tonya Evette

Travelled with partner
Liked: Staff & service
The room was beautiful!!! I was so thankful there was a microwave and fridge. The bathroom was too small. It was difficult to get into the bathroom. The bathtub was nice but not very clean.
Stayed 2 nights in Sep 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Aug 2022

8/10 Good

marge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Breakfast was a little lacking in choices. Yogurt would have been good. Hot water for oatmeal wasn't very hot.
Stayed 1 night in Aug 2022

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable at a value price.
Stayed 1 night in Aug 2022