Outdoor pool, pool umbrellas, sun loungers
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Reviews of Jaz Casa Del Mar Beach

5 out of 5
Jaz Casa Del Mar Beach
Touristic Promenade, Hurghada, Red Sea Governorate

Reviews

9.2

Wonderful

Rating 10 - Excellent. 48 out of 69 reviews" "
Rating 8 - Good. 14 out of 69 reviews" "
Rating 6 - Okay. 5 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 0 out of 69 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

lili

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Jaz on Apr 16, 2024
Dear Valued Guest,Thank you for choosing theJaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

10/10 Excellent

William, Kilmarnock

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make this hotel. Our housekeeping guy 1267 was friendly and did a great job on our rooms. The grill chef was amazing prepared my prawns without being asked and made amazing things. Our usual waiters were all attentive and ensured we were treated well. The restaurants/bar manager was always greeting us and asking about our stay. The barman kept me topped up..makes a mean milky coffee. We ate at 2 a la carte one the food was amazing and the staff were chatty and the chef brought me out extra mash.10 out of 10 at Aqua. And the other was a bit of a disappointment. The staff no they were amazing but i had my heart set on the salmon only to be told there was a 35€ surcharge. I wasn't prepared to pay that for a bit of salmon and I did complain that we were all inclusive and we had a free trip to the 3 a la carte. Im glad i dont like lobster it was €150. So dont assume..I honestly wished i skipped Oscar and ate in the main restaurant. Everything was so clean and the pools were all amazing. Its a 5* hotel and it was 9.5 out of 10. Only because I felt cheated with the salmon. Outside was not so great for me..there's a gun barricade along the street at the Russian consulate it was meant for my safety but I fear guns and it was a bit off-putting. Next time I'll venture further. And skip the booking at Oscars.
Stayed 7 nights in Mar 2024
Response from Jaz on Apr 7, 2024
Dear Mr. William,Thank you for visiting us and for taking the time to share your feedback about your stay.The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.We are very happy that overall you had a lovely stay in our hotel but we will definitely work on all your comments to further improve our hotel.Please accept our personal apologies that some aspects did not meet your expectations.Thank you once again for your comments and we are looking forward to welcoming you again in the future.Best regards, Hotel Management

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect couldn’t complain about anything. All staff were excellent all happy and willing to help. Will definitely return to this hotel.
Stayed 4 nights in Mar 2024
Response from Jaz on Apr 7, 2024
Dear Mrs. Sharon,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

6/10 Okay

Roshni

Travelled with partner
Liked: Staff & service
It’s ok and that’s it. Definitely not a 5 start hotel. We booked 8 nights and had requested a queen bed. When we arrived we had twin beds and there was rubbish in the wardrobe. The manager said there wasn’t a way to move us until the next day. However when we did move this was much better and grateful that the manager made an effort to give us two room options. Disappointed with house keeping. Our shower gel wasn’t refilled for 3 days. We kept forgetting to ask at reception but luckily had brought our own. However when we did tell reception it was sorted but why isn’t house keeping check of these things? Good to see management actively speaking to guests and noting any issues. I’m sorry to say that the food selection in the buffet is terrible. Baked items are stale and hard, the seasoning isn’t quite right for the main dishes, repetitive dishes on the menu and I had a bad tummy for the whole trip which I’m guessing was due to the fresh fruit and salads in water. No ironing board or iron in the room so I’m guessing this is something you’d need to request at reception, hairdryer is attached in the bathroom so I’d suggest taking your own too. On the plus side the staff are great and friendly. Disappointed given how much money we spent. Wouldn’t recommend this hotel.
Response from Jaz on Mar 28, 2024
Dear Guests!Thank you for taking the time to write a review with the feedback on your flight layover here with us at Jaz Casa Del Mar Resort. The service provided to our guests is the primary concern and it would certainly appear that there was a breakdown in the high standards that we endeavor to maintain at the Jaz Casa Del Mar Resort and at all Jaz hotels and resorts.Please be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as through constructive criticism such as yours, we are able to monitor our hotel operations more closely and take corrective action when necessary.We deeply regret to read that we failed to meet your expectations in some areas. Be sure that we are always open for any constructive comments from our guests, as these can definitely help to monitor our operation better and continue to improve our service. Once again, thank you for your constructive feedback and we are looking forward to welcome you back to the Jaz Casa Del Mar again in the near future with better experience.Best Regards,Hotel Management

4/10 Poor

Zainab

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very poor and I still have a tummy bug. Reception staff were rude and helpful Hotel had power cut with no emergency plan and staff were not willing to help as the food options were limited We were with a 4 year old and given a room near the live show which was every night. Tried to complain but receptionist said the other rooms are an extra cost so we couldn’t move. He offered to show us one the next morning but when we went no one knew anything about it and said all rooms are gone. We were really looking forward to this trip so it was a shame it was so poorly managed
Stayed 6 nights in Feb 2024
Response from Jaz on Mar 13, 2024
Dear Mrs.Zainab,Thank you for visiting us and for taking the time to share your feedback about your stay.The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.We will definitely work on all your comments to further improve our hotel.Please accept our personal apologies that some aspects did not meet your expectations.Thank you once again for your comments and we are looking forward to welcoming you again in the future.Best regards, Hotel Management

6/10 Okay

Kam

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was perfect and would have been 5 stars had it not been for the tall chubby guy on reception with glasses almost making me late to the airport because he turned my Uber away from entering as he wanted to take 15 minutes checking me out when it was a simple process and everything was pre settled and there’s was nothing to do but to hand over room keys.. but they refused to let my Uber in who then left after 5/10 min awaiting outside and I was then left with an hour to wait and find a new Uber and even when I finally did I had to Goto the main road and when I tried to go in the Uber and the security was telling me to wait for no reason at all and for another Uber to leave, I refused and got in my Uber as my flight was not going to wait for them and the guy at the counter which I mentioned before glasses tall tried to be funny saying if you miss your flights it’s your fault because your supposed to be at the airport 3 hours before international flight to which I corrected him that he had no clue and my flight was actually domestic and the fact he assumed he knew and that I didn’t need to be that early for domestic as a seasoned traveleg I knew this, I had given myself 1 hour 30 which was cut short to 1 hour due this nonsense by reception and security. Otherwise perfect stay until the last moment where it was ruined by ONE HERO!
Stayed 6 nights in Feb 2024
Response from Jaz on Mar 6, 2024
Dear Mr. Qamar Mohammed,Thank you for visiting us and for taking the time to share your feedback about your stay.The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.Regarding to your comments, please note that in each hotel, the check-in and check -out, and all the guests should make this simple process.Reception must be sure that everything is ok (nothing is forgotten in the room),plus to it the Receptionist should make the check-out and to check if the guests needs to pay for something. Please be assured that we will share your feedback with the responsible head department to initiate improvement measures. Please accept our personal apologize that some aspects did not meet your expectations.We hope to welcome you back again in our property with better experience.Best regards, Hotel Management

10/10 Excellent

Nina, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no faults with our stay! Everything was amazing. Pictures of the hotel do not do it justice, the hotel was beautiful and clean!
Stayed 4 nights in Feb 2024
Response from Jaz on Feb 18, 2024
Dear Mrs. Nina,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great week at this hotel. The facilities are really good, with multiple pools and a great beach. The food was great for breakfast, lunch and dinner with the Italian restaurant a real winner! All the staff at the hotel were so friendly and helpful and I would return here without hesitation!
Response from FO on Feb 16, 2024
Dear Mr. Stephen,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.Best regards, Hotel Management

8/10 Good

Richard

Travelled with group
Liked: Staff & service, property conditions & facilities
A nice stay. I wish they had informed us of the need for reservations in the restaurant. We only stay for one dinner so had to eat at the buffet which was adequate but only adequate. Signage that identified direction to places such as the spa would be helpful The. Pools were nice and the bar drinks ggod
Stayed 2 nights in Dec 2023
Response from Jaz on Feb 8, 2024
Dear Mr. Richard,We would like to personally reply and thank you for taking the time to share your impression about our hotel. We were delighted to read your comments in which you praise the efficiency of teamwork and an excellent hospitality of hotel’s staff. Such encouraging comments are very rewarding for our staff. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels.Once again thank you and we look forward to hopefully greeting you here again at Jaz Casa Del Mar.Best regards, Hotel Management

8/10 Good

shammi Akhtar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 5 nights in Nov 2023
Response from Hotel Management on Dec 13, 2023
Dear Valued Guest,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

8/10 Good

ALEXANDRA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this resort! The hotel was clean and had the nicest staff! The food was just okay but that is expected for an all inclusive. The drink menu was huge and everything tasted good. The rooms were clean, comfortable beds and air conditioned worked well. The water pressure in the shower was just okay and there was no shelf in the shower to hold toiletries. Also, the lighting was terrible for make up. Overall, the staff are what make this hotel. They truly go above and beyond.
Stayed 8 nights in Oct 2023
Response from Jaz on Nov 10, 2023
Dear Mrs. Alexandra!Thank you for choosing Jaz Casa Del Mar Hotel for your vacation and for taking the time to write your feedback on your recent vacation at our property.We are very pleased that you had a pleasant stay in our hotel overall, for which we are very grateful.Please accept our personal apologies that some aspects did not meet your expectations.We had sent your comments to the responsible Head Department for the improve. We hope to welcome you back to our home with a better experience soon.Best regards,Hotel management

10/10 Excellent

BASSEM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean with great hospitality
Response from Jaz Casa Del Mar on Nov 5, 2023
Dear Mr. Bassem,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 Excellent

Bianca, Lemoyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, Gardens, Rooms, Buffet, Pools, etc... If you wish to shop, there is a pharmacy and a bazaar in front of the hotel on the street. You can ask for a Transportation to the Airport for 18$ USD (reserve in advance). Thank you Jaz Hotel for everything!
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
Dear Ms.Bianca, Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations. We will be looking forward to welcoming you back to Jaz Casa Del Mar soon. Best regards, Hotel Management

8/10 Good

Anwaar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and hospitality to me and my family from the hotel, extremely happy with my stay. Wifi is a bit slow but everythinf else is perfect
Stayed 6 nights in Sep 2023
Response from Amr on Oct 3, 2023
Dear Mr. Anwaar,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, beach colors are great and staff very well prepared
Stayed 1 night in Sep 2023
Response from Amr on Oct 3, 2023
Dear Mr. Jesus,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for all inclusive
Have had great experience at this resort. Had great buffet experience with many verities of food. Friendly staff, and welcoming.
Stayed 7 nights in May 2023
Response from Hotel Management on May 30, 2023
Dear Mr. Khaled,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

10/10 Excellent

Elena

Stayed 5 nights in Apr 2023
Response from Amr on May 27, 2023
Dear Ms. Elena,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Hotel Management on Mar 13, 2023
Dear Mrs. Faye,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

10/10 Excellent

Kenneth, Liopetri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent, not a bad word to say about the place or staff, Will definitely be going back
Response from Amr on Dec 23, 2022
Dear Mr. Kenneth,Thank you for taking the time to share your experience with others. We are pleased to read that we have succeeded in providing you with an all-round well-being holiday and you could relax. Many thanks for the very nice comments to our hotel. We will strive to maintain and improve our standard. The entire team would be delighted to welcome you back to our Jaz Casa Del Mar Beach.Best RegardsHotel Management

10/10 Excellent

Kheirla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is amazing. The room was beautiful.
Stayed 2 nights in Jun 2022
Response from jaz on Dec 29, 2022
Dear Mr. Kheirla,Thank you for taking the time to share your experience with others. We are pleased to read that we have succeeded in providing you with an all-round well-being holiday and you could relax. Many thanks for the very nice comments to our hotel. We will strive to maintain and improve our standard. The entire team would be delighted to welcome you back to our Jaz Casa Del Mar Beach.Best RegardsHotel Management

6/10 Okay

Yuwen

Stayed 2 nights in Jun 2022
Response from jaz on Dec 29, 2022
Dear Mrs. Yuwen,Thank you for taking the time to post your ratingWe will be looking forward to welcoming you back to Jaz Casa Del Mar beach soon.Best regards, Hotel Management

8/10 Good

Markku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Oct 2021
Response from Mohamed Fathy on Oct 26, 2021
Dear our valued guest, Thank you for taking the time to share your experience with others. The entire team would be delighted to welcome you back to our Jaz Casa Del Mar Beach. Best Regards Hotel Management

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
That was a very pleasant stay! This property ticks all the boxes! Location is incredibly convenient, being a beach front hotel with private beach and 6 pools, close to all the attractions, shops, airport. The rooms are tidy, nicely furnished and got everything you might need during your trip for the most comfort of your stay (including little details as free minibar, safe, all the amenities, daily complimentary bottle of water and daily fresh beach towels). The quality and selection of food is simply exceptional! But most importantly the service is just brilliant! The team of the hotel leaded by Sameh Saad who'd go above and beyond to make sure your stay is nothing but magnificent is absolutely another level! Will most certainly be back again and highly recommend to anyone who wants their experience staying in Hurgada to be flawless and enjoyable!
Stayed 1 night in Oct 2021
Response from Mohamed Saied on Oct 20, 2021
Dear Mrs.Daria, Thank you very much for your nice reply after your stay at our Jaz Casa Del Mar Beach Hotel. We are pleased to hear that we could exceed your expectations and that you liked our hotel. An exceptional holiday experience for all of our guests is what we expect from our hotel and all feedback is vital to our constant efforts to improve our service There is nothing that makes us happier than hearing that you will return on your next visit! The Jaz Casa Del Mar Beach Hotel team is looking forward to welcoming you again soon and hopes to meet your expectation once again. Sunny regards, Hotel Management

8/10 Good

Andraous

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 5 nights in Aug 2021
Response from Amr Said on Sep 11, 2021
Dear our valued guest, Thank you for taking the time to share your experience with others. We are pleased to read that we have succeeded in providing you with an all-round well-being holiday and you could relax. Many thanks for the very nice comments to our hotel. We will strive to maintain and improve our standard. The entire team would be delighted to welcome you back to our Jaz Casa Del Mar Resort. Best Regards Hotel Management

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir sind eigentlich keine AllInclusive-Urlauber aber der Aufenthalt im Jaz Casa Del Mar hat uns sehr gut gefallen. Besonders der hervorragende Service von unserem Kellner Mostafa hat alles übertroffen. Es wurde sehr abwechslungsreich und vor allem regional gekocht, was uns sehr erfreute und auch eine hervorragende Qualität war. Das gesamte Personal legt großen Wert auf Sauberkeit. Ich kann es nur wärmstens empfehlen!
Stayed 3 nights in Apr 2024
Response from FO on May 7, 2024
Dear our valued guest,Thank you for taking the time to share your experience with others. We are pleased to read that we have succeeded in providing you with an all-round well-being holiday and you could relax. Many thanks for the very nice comments to our hotel. We will strive to maintain and improve our standard. The entire team would be delighted to welcome you back to our Jaz Casa Del Mar Beach.Best RegardsHotel Management

10/10 Excellent

Gazmend

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mit Abstand eines der besten Hotels in Hurghada was Sauberkeit, Essen, Standort und Service betrifft. Wir waren sehr sehr zufrieden mit allem und können dieses Hotel nur weiterempfehlen. Keinerlei bedenken von Magen-Darm- Beschwerden, weil das Wasser gefiltert wird und man sich bedenkenlos die Zähne putzen kann oder sich einen Cocktail mit Eis bestellen kann.
Stayed 8 nights in Apr 2024
Response from Jaz on May 5, 2024
Lieber Gast !allerbesten Dank für Ihre tolle Bewertung.Menschen begeistern - das ist unsere Mission und wenn man Ihre Zeilen liest, haben wir es bei Ihnen geschafft, was uns außerordentlich erfreut. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns willkommen heißen dürften. Mit besten Grüßen Ihr Jaz Casa Del Mar Management

10/10 Excellent

Antoine

Stayed 7 nights in Apr 2024
Response from Jaz on May 5, 2024
Dear Valued Guest,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

8/10 Good

Aysenur, Beringen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am giving four stars because I booked through Expedia and paid extra for a sea-view room. Upon arrival, it was already late and dark, but we quickly realized we did not have a sea-view room; we only saw pipes and other unpleasant things. This was quite a disappointment, and we had to make several phone calls to resolve it. At first, they told us there were no rooms available, but after several complaints, a room with a sea view became available. We were moved to the correct room after one day, for which we had already paid extra. However, they did not apologize or refund us for the night we spent without a sea view. We traveled with our two-year-old daughter, and to do some activities, we inquired about a babysitter who could accompany us for a fee, but they said they didn’t offer that service (which we are accustomed to from other destinations). This wasn’t a big issue, as every hotel has its own policies. The food was very good, and the staff was very friendly (with a few exceptions).
Stayed 7 nights in Apr 2024
Response from FO on May 7, 2024
Dear Mrs. Aysenur,Thank you for visiting us and for taking the time to share your feedback about your stay.The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.We are very happy that overall you had a lovely stay in our hotel but we will definitely work on all your comments to further improve our hotel.Thank you once again for your comments and we are looking forward to welcoming you again in the future.Best regards, Hotel Management

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les : chambre spacieuse et bien équipée (bonne literie, mini-bar, coffre-fort, écran plat, climatisation, wifi) - complexe beau et très bien entretenu - piscine principale propre et chauffée - jolie plage, propre également - buffet petit-déjeuner, à midi et le soir, bon et varié - 3 restaurants à la carte, bon également - équipe d'animation au top, agréable et pas insistante - personnel au petit soin, toujours souriant, poli et très prévenant Les - : petit souci d'odeur dans la salle de bain, mais régler rapidement par l'hôtel - transats et parasol réservés tôt le matin alors que le règlement de l'hôtel l'interdit - manque d'infrastructure pour les enfants, 1 toboggan ou 2 dans la piscine principale ferait le bonheur des plus petits Hormis les quelques petits désagréments cités et au vu du rapport qualité-prix, nous ne pouvons que recommander cet hôtel. Bon séjour à Hurghada !
Stayed 7 nights in Apr 2024
Response from jaz on Apr 17, 2024
Dear Valued Guest, We do appreciate your endeavor in posting a review on your vacation at Jaz Casa Del Mar, we would like to seize this very chance and express our genuine gratitude for your lovely comments concerning our genuine hospitality and top notch service. We are always there at your disposal to provide you with an exclusive treatment and utmost care to guarantee you a most pleasant vacation. We very much look forward to you returning in the near future. Best regards, Hotel Management

6/10 Okay

Christian

Stayed 11 nights in Mar 2024
Response from Jaz on Apr 12, 2024
Dear Mr. Christian,Thank you for visiting us and for taking the time to share your feedback about your stay.The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.Please accept our personal apologies that some aspects did not meet your expectations.Thank you, and we are looking forward to welcoming you again in the future.Best regards, Hotel Management

10/10 Excellent

Abusar

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful hotel personnel.
Stayed 7 nights in Mar 2024
Response from Jaz on Apr 2, 2024
Dear Valued Guest,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

8/10 Good

Pinar

Travelled with partner
Liked: Staff & service, property conditions & facilities
Alles in allem war es ein schöner Aufenthalt. Die Speisenauswahl war groß, einige Gerichte waren aber gewöhnungsbedürftig. Das Zimmer war sehr schön und groß, genau wie auf den Bildern. Die Anbindung zum Flughafen ist sehr gut. Zum Hotel dauert es nur ca. 10 min. Es war sehr angenehm und man konnte sehr gut entspannen. Wir würden auf jeden Fall wiederkommen.
Stayed 6 nights in Mar 2024
Response from Jaz on Apr 2, 2024
Lieber Gast !allerbesten Dank für Ihre tolle Bewertung.Menschen begeistern - das ist unsere Mission und wenn man Ihre Zeilen liest, haben wir es bei Ihnen geschafft, was uns außerordentlich erfreut. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns willkommen heißen dürften. Mit besten Grüßen Ihr Jaz Casa Del Mar Management

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service attitude of all staff, anytime. Great quality of food. Great Resort featuring different kinds of pools and beach access. We will come back for sure.
Stayed 7 nights in Mar 2024
Response from JAZ on Mar 28, 2024
Dear Valued Guest,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 Excellent

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villaggio molto carino nuovo pulito personale gentile cibo buono spiaggia carina ma purtroppo manca la barriera corallina
Stayed 7 nights in Mar 2024
Response from Jaz on Mar 13, 2024
Dear Mrs. Anita, We do appreciate your endeavor in posting a review on your vacation at Jaz Casa Del Mar, we would like to seize this very chance and express our genuine gratitude for your lovely comments concerning our genuine hospitality and top notch service. We are always there at your disposal to provide you with an exclusive treatment and utmost care to guarantee you a most pleasant vacation. We very much look forward to you returning in the near future. Best regards, Hotel Management

8/10 Good

Gilles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good balance price-quality! Service both in the restaurant and at the pool are just excellent - very kind and helpful waiters. Combination buffet and a la carte restaurants brings a good variation in dinner possibilities. Wide range of bread, cold vegetables and desserts - I missed warm vegetables to combine with the freshly cooked fish and meat. Rooms are spacious and clean - If you would like to sleep early, I would recommend not to have a room close to bar where the show is executed. Summarized: Very good hotel which I would definitely book again.
Response from Jaz on Mar 5, 2024
Dear Valued Guest,We would like to personally reply and thank you for taking the time to share your impression about our hotel. We were delighted to read your comments in which you praise the efficiency of teamwork and an excellent hospitality of hotel’s staff. Such encouraging comments are very rewarding for our staff. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels.Once again thank you and we look forward to hopefully greeting you here again at Jaz Casa Del Mar.Best regards, Hotel Management

10/10 Excellent

omeed Hamad Sedeeq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich werde noch mal dahin kommen
Stayed 6 nights in Feb 2024
Response from Jaz on Feb 25, 2024
Lieber Gast!allerbesten Dank für Ihre tolle Bewertung.Menschen begeistern - das ist unsere Mission und wenn man Ihre Zeilen liest, haben wir es bei Ihnen geschafft, was uns außerordentlich erfreut. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns willkommen heißen dürften. Mit besten Grüßen, Ihr Jaz Casa Del Mar Management

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good food & friendly staff
Stayed 2 nights in Feb 2024
Response from Jaz on Feb 23, 2024
Dear Mr. Michael,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 Excellent

Miliana

Stayed 8 nights in Dec 2023
Response from Jaz on Feb 8, 2024
Dear Valued Guest,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Séjour de fin de vacances extraordinaire! Personnel aux petits soins, piscine et plage, nombreux plats proposés, d'une très grande fraicheur.
Stayed 5 nights in Oct 2023
Response from Jaz Casa on Nov 5, 2023
Dear Valued Guest,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 Excellent

Nemanja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Hotel.
Stayed 10 nights in Oct 2023
Response from Jaz Casa Del Mar on Nov 5, 2023
Sehr geehrte Frau Nemanja,allerbesten Dank für Ihre tolle Bewertung.Menschen begeistern - das ist unsere Mission und wenn man Ihre Zeilen liest, haben wir es bei Ihnen geschafft, was uns außerordentlich erfreut. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns willkommen heißen dürften. Mit besten Grüßen Ihr Jaz Casa Del Mar Management

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Für den Preis und Sterne ein schönes Hotel. Eigenes kleines Riff um zu schnorcheln. Restaurants konnten wir leider nicht testen. Personal stets freundlich und es wurde viel geputzt. Musik der Nachbarhotels etwas gar laut.
Stayed 5 nights in Oct 2023
Response from Jaz Casa on Nov 5, 2023
Lieber Herr Fabian,vielen Dank, dass Sie das Jaz Casa Del Mar Hotel für Ihren Urlaub gewählt haben und sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem letzten Urlaub in unserem Haus zu schreiben.Wir versichern Ihnen, dass wir Ihr Feedback an die zuständigen Abteilungsleiter weiterleiten werden, um Verbesserungsmaßnahmen einzuleiten. Wir möchten uns persönlich dafür entschuldigen, dass einige Aspekte nicht Ihren Erwartungen entsprochen haben.Leider können wir Ihre Erfahrungen nicht ungeschehen machen. Wir hoffen, Sie bald wieder in unserem Haus mit besseren Erfahrungen begrüßen zu dürfen.Mit freundlichen Grüßen,Hotel Management

10/10 Excellent

Khalid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles in allem ein mega Hotel. Sehr, sehr sauber. Sehr zuvorkommendes Personal. Immer um einen bemüht. Speisen und Getränke waren auch immer richtig gut und variieren. Pools und Strandlage perfekt. Das einzige was ich bemängeln muss sind die Leute am Strand, die immer versuchen dir irgendwelche Touren anzudrehen. Die Safari mit Quad fahren und Kamelreiten (das war ein kurzes Kamel auf-und ab) war Massenabfertigung. Richtig schlecht. Aber das schnorcheln war ganz gut, obwohl man da im Wasser auch immer in Gruppen unterwegs ist. Fazit: Wir kommen nächstes Jahr gerne wieder.
Stayed 7 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
Dear Mr.Khalid Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations. We will be looking forward to welcoming you back to Jaz Casa Del Mar soon. Best regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
Dear Value guest, Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations. We will be looking forward to welcoming you back to Jaz Casa Del Mar soon. Best regards, Hotel Management

10/10 Excellent

Minjae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jaz on Oct 17, 2023
Dear Valued Guest ,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Stayed 1 night in Sep 2023
Response from Jaz on Oct 5, 2023
Dear Valuable Guest ,Thank you for choosing the Jaz Casa Del Mar and for taking the time to post your kind and helpful review.We are very pleased to read that you enjoyed your stay with us.It was a pleasure to meet you and we hope you will return soon.Best regards, Hotel Management

8/10 Good

Murat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personel ilgi ve Animasyon
Personel ilgi alaka mükemmel,özellikle restoran bölümü tüm çalışanlar güleryüzlü ve samimi. Resepsiyon Personeli biraz daha geliştirilebilir . Soğuk ve ilgisiz duruş tarzları var. Akşam Aktivite ve Animasyonları çok kötü, hotel alanında akşamlar can sıkıcı .
Stayed 4 nights in Sep 2023
Response from Amr on Oct 3, 2023
Dear Valued Guest,Thank you for choosing the Jaz Casa Del Mar Beach and for taking the time to post your kind and helpful review, we are very pleased to read that you enjoyed your stay with us.We will be looking forward to welcoming you back to Jaz Casa Del Mar Beach again soon.Best regards, Hotel Management

8/10 Good

Thomas, Lossy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RAS
Stayed 8 nights in Sep 2023
Response from Amr on Oct 3, 2023
Dear Mr. Thomas,Thank you for taking the time to post your rating. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im Großen und Ganzen ist das Hotel sehr gut - ideal für Leute, die im Urlaub Entspannung suchen. Alle Mitarbeiter waren kooperativ und zuvorkommend. Das Essen war gut.
Stayed 5 nights in Sep 2023
Response from Amr on Oct 3, 2023
Dear Ms. IreneThank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 Excellent

Fahima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from Amr on Oct 3, 2023
Dear Ms. Fahima,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management

10/10 Excellent

NICOLAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hôtel avec un personnel aux petits soins, les chambres sont belles propres et spacieuses , la literie excellente. Les piscines sont superbes , chaises et propres. Les transats que ce soir à la piscine ou à la plage d'excellente qualité . Quand à l'alimentation le buffet y est très varié et l'accès aux restaurants à la carte top., Un vrai all inclusive . La plage est superbe , le seul petit bémol pour moi est qu'il n'y a pas de barrière de corail devant l'hôtel , il faut forcément partir en excursion pour découvrir les superbes fonds marins de la mer rouge .. Voyage très agréable
Stayed 15 nights in Aug 2023
Response from Amr on Oct 3, 2023
Dear Mr. Nicolas,Thank you for taking the time to post your review. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations.We will be looking forward to welcoming you back to Jaz Casa Del Mar soon.Best regards, Hotel Management