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Reviews of Holiday Inn Express & Suites Huntsville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Huntsville, an IHG Hotel
100 Howland Dr, Huntsville, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1007 reviews" "
Rating 8 - Good. 302 out of 1007 reviews" "
Rating 6 - Okay. 53 out of 1007 reviews" "
Rating 4 - Poor. 20 out of 1007 reviews" "
Rating 2 - Terrible. 13 out of 1007 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have better heat/ac units they make way too much noise.
Stayed 2 nights in May 2024

8/10 Good

Gino

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very accommodating staff
Stayed 1 night in Feb 2024

10/10 Excellent

Obrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sandeep Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2024

8/10 Good

Rekha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Very hard to find parking.
Stayed 2 nights in May 2024

8/10 Good

Kashif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was grear
Stayed 1 night in May 2024

10/10 Excellent

Margo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the breakfast. Staff very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Brian

Travelled with partner
Did it like that the room temperature thermostat was broken so we couldn’t tell when the room was at our favourite temperature level.
Stayed 1 night in May 2024

8/10 Good

Chris

Stayed 1 night in Apr 2024

10/10 Excellent

zain

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved my stay at the holiday inn express& suites at Huntsville with my friends on a weekday. The staff was very friendly and helpful. When we got there to check in the pool was out of order. And we had planned to go swimming so staff member named Zack called the hotel beside and let us use their pool. That was a very nice gesture. Also the complimentary breakfast has a lot of choices such as pancakes, types of cereal, types of sausages, also fresh juice. They even had a 24hr gymnasium which was very clean and open. Overall I would give 9/10 for everything. Hopefully I’ll get to visit the place soon. Until next time Huntsville!
Stayed 1 night in Apr 2024

10/10 Excellent

Salman, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good place to stay in the area. Water in the pool is not that warm. TV Cable should have more channels, pillows should be a little bit more firm, staff was great and accommodating, was able to give extra pillows upon request. Bath tub was rusty and inside the room and property is getting a little outdated. Overall i would still give 5/5 :)
Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kim

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

john

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable, breakfast bar was excellent and staff friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Darrell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out. Off the highway but not too far
Stayed 1 night in Apr 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, quiet
Stayed 1 night in Mar 2024

6/10 Okay

Theresa

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Sameen

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Nokomis

Stayed 1 night in Mar 2024

6/10 Okay

Steven

Liked: Cleanliness, staff & service
it seemed lots of party going on in this facility, and the guests next doors were making noises during my first night of stay. Thanks very much to Zack (the front desk gentleman) for upgrading/ changing my room for the second night due to the heater "sudden" out of order, but the guests next door smoking too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Nimal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice Breakfast & Room. Gym was good. Complimentary water bottles would be nice!
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on Apr 1, 2024
Thank you for your review. We apricate all your wonderful feedback. Hope to see you in the near future.Thank you Management

10/10 Excellent

Mansimrat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room & variety of breakfast options!!
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Apr 1, 2024
Thank you for your review. I am glad that you liked our breakfast. We apricate the wonderful feedback. Thank you,

4/10 Poor

Abhishek

Travelled with family
Liked: Amenities
Disliked: Staff & service
They intentionally gave us the room with broken room lock , when i went to reception the staff told me to stay in the same room without locking it . Then after some argument he changed the room .
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Apr 1, 2024
I am very sorry for the inconvenience. This was not intentional. We have brought it to our maintenance team and we will get that fixed right away. Thank you for your feedback.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for everything! My family and and I had a wonderful stay 👍
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Apr 1, 2024
Thank you for your review. We apricate the wonderful feedback. Thank you,

8/10 Good

Mirjana

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Good breakfast could be more fresh fruits. Room need extra blanket please and thank you
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Apr 1, 2024
Thank you for your review. We apricate the feedback. Thank you,

8/10 Good

Caroline

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, but the decor was a little dated. The pool was very busy, but it was a couple of days before the New Year, which may have explained it. We were travelling with a group of 12, and we had no complaints about the breakfast. There were plenty of options, even for vegetarians.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on Apr 1, 2024
Thank you for your review. We apricate the wonderful feedback. Thank you,

10/10 Excellent

Nelson, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet... good breakfast comfy beds
Stayed 1 night in Mar 2024
Response from GSM on Mar 23, 2024
Thank you for your review. I hope your stay was memorable.

10/10 Excellent

charles

Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marisa on Mar 20, 2024
Dear Heather,Thank you for our 5 star review! Our team will be happy to hear that we made your stay an enjoyable one. We hope you enjoyed the hotel amenities and breakfast time. We looking forward to welcoming you again.Sincerely,Marisa KapourelakosGeneral Manager

6/10 Okay

Katherine

Travelled with family
Liked: Staff & service, amenities
This was not the March break get away we were hoping for. First the positive, the staff all seemed very friendly. Unfortunately the hotel room was tired and felt dirty. House keeping never came and we had to get towels and toilet paper from the front desk ourselves. The fire alarm system was also being tested while we were visiting, we were informed when we checked in, we were told someone would need to enter the room between 9-5. I explained that we only had a 2 night trip and if at all possible please not 9am. We were never told that they would just surprise us by setting the system off for the whole floor/rooms at 9am without warning (talk about a wake up call!). My kids were scared that there was a real emergency and I was forced to get them up out of bed to find out it was real or not. We ended up just checking out early. Should have just stayed home and saved the $350.
Response from Marisa on Mar 16, 2024
Dear Katherine,Thank you for providing us your feedback. I apologize this was not the stay we wanted to hear about. Even though the mandatory annual fire & safety inspections must take place, I sincerely apologize that this caused a disruption in your stay and leaving early. I would like to reach out to you personally from the hotel to speak with you if possible. We always want to ensure our guests are happy with their stay and I would like to have the opportunity to fix this experience.Sincerely,Marisa KapourelakosGeneral Manager

6/10 Okay

Daryl

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Kim on Mar 21, 2024
Dear Daryl,Thank you for your 3 star review. We hope you enjoyed your stay with us, as well as the amenities at our hotel. Our team will be happy to hear of your review!We hope to see you again soon!

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marisa on Mar 16, 2024
Dear Darrell,Thank you for our 5 star review! We hope that you enjoyed the hotel amenities and Huntsville. We value your feedback and business and hope to have the opportunity in welcoming you again.Sincerely,Marisa KapourelakosGeneral Manager

8/10 Good

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weekend getaway with my gf
Stayed 2 nights in Mar 2024
Response from rs on Mar 12, 2024
Dear MarcusThank you for taking the time to post your review on Expedia regarding your recent stay with us.Richard SassonGuest Service Manager

10/10 Excellent

Trisha

Travelled with group
Good
Stayed 2 nights in Mar 2024
Response from rs on Mar 12, 2024
Dear TrishaThank you for taking the time to post your review on Expedia regarding your recent stay with us.Richard SassonGuest Service Manager

10/10 Excellent

carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff they were friendly the room was clean as well as the hotel would definitely stay there again
Stayed 2 nights in Mar 2024
Response from rs on Mar 12, 2024
Dear CarolynThank you for taking the time to post your review on Expedia regarding your recent stay with us.Looking forward having you stay with us again in the near future....Richard SassonGuest Service Manager

10/10 Excellent

Taylar

Great service and beautiful rooms!!!
Stayed 1 night in Mar 2024
Response from rs on Mar 12, 2024
Dear TaylarThank you for taking the time to post your review on Expedia regarding your recent stay with us. And your nice comments.Richard SassonGuest Service Manager

8/10 Good

Tracy

Bed was comfortable. Hotel was quiet. Restaurants nearby. Nice fitness facilities. Loved that they still provided bar soap.
Stayed 1 night in Feb 2024
Response from rs on Feb 27, 2024
Dear TracyThank you very much for the 4 out of 5 Review and your comments about the hotel. Richard Guest Service Manager

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from rs on Feb 27, 2024
Dear TracyThank you for taking the time to post your review on Expedia regarding your recent stay with us.Richard SassonGuest Service Manager

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from rs on Feb 27, 2024
Dear BreeThank you for taking the time to post your review on Expedia regarding your recent stay with us.Richard SassonGuest Service Manager

6/10 Okay

Kyle

Stayed 1 night in Feb 2024
Response from rs on Feb 27, 2024
Dear KyleThank you for taking the time to post your review on Hotels.com regarding your recent stay with us.Richard SassonGuest Service Manager

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from rs on Feb 27, 2024
Dear TamiThank you for taking the time to post your review on Expedia regarding your recent stay with us.Richard SassonGuest Service Manager

8/10 Good

Jo-Anne

Travelled with family
Liked: Cleanliness, staff & service
Overall, our family had a great stay. Nothing fancy but was clean and comfortable. Staff were courteous. The fridge needed an upgrade - old and not functioning well. Pool and workout room were both great. Beautiful view from room.
Stayed 3 nights in Feb 2024
Response from rs on Feb 27, 2024
Dear Jo-AnneThank you very much for the 4 out of 5 Review and your comments about the hotel. Richard Guest Service Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from rs on Feb 27, 2024
Dear JenniferThank you for taking the time to post your review on Expedia regarding your recent stay with us.Richard SassonGuest Service Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 1 night in Feb 2024
Response from rs on Feb 13, 2024
Dear JohnThank you very much for the 5 out of 5 Review and your comments about the Staff. Richard Guest Service Manager

10/10 Excellent

M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great breakfast included
Stayed 3 nights in Jan 2024
Response from rs on Feb 13, 2024
Dear MThank you for taking the time to post your review and nice comments about staff and breakfast on Expedia regarding your recent stay with us.Richard SassonGuest Service Manager

10/10 Excellent

Cagney

Stayed 1 night in Feb 2024
Response from rs on Feb 13, 2024
Dear CagneyThank you for taking the time to post your review on Expedia regarding your recent stay with us.Richard SassonGuest Service Manager

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good except the pool was to cold
Stayed 2 nights in Feb 2024
Response from rs on Feb 13, 2024
Dear ArthurThank you for taking the time to post your review on Expedia regarding your recent stay with us.Richard SassonGuest Service Manager