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Rating 10 - Excellent. 248 out of 388 reviews" "
10 - Excellent
248
Rating 8 - Good. 102 out of 388 reviews" "
8 - Good
102
Rating 6 - Okay. 19 out of 388 reviews" "
6 - Okay
19
Rating 4 - Poor. 9 out of 388 reviews" "
4 - Poor
9
Rating 2 - Terrible. 10 out of 388 reviews" "
2 - Terrible
10
9.4/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
sherry
Travelled with partner
Apr 28, 2024
Liked: Cleanliness
Stayed 2 days coffee maker in room did not work, we told them and still was not fixed when we left ..
sherry
Stayed 2 nights in Apr 2024
Response from dpinierio on Apr 29, 2024
We apologize for the inconvenience caused by the faulty coffee maker. Rest assured, we will take the necessary steps to ensure this doesn't happen again.
In town for a volleyball tournament for our daughter and needed a quiet and clean place to stay overnight. Check-in was quick and friendly. Room was very clean and furnished with everything we could need. Sheets were silky smooth and beds were extremely comfortable. Complimentary breakfast was beyond continental with full buffet and pancake machine, coffees, juices… and continually restocked by a kind lady who made sure guest had what they wanted… we were extremely impressed. Hope management reads this to their employees to let them know their effort and hard work is noticed and greatly appreciated.
Stewart
Stayed 1 night in Jan 2024
Response from dpinierio on Jan 29, 2024
We're so pleased that you selected our hotel for your overnight stay while attending the volleyball tournament! It's great to hear that you had a positive check-in experience and that the room was clean and well-furnished. We're delighted that you enjoyed our complimentary breakfast and experienced exceptional service from our staff. Your kind words will be shared with our team to recognize their dedication and hard work!
10/10 Excellent
Naomi
Travelled with family
Jan 14, 2024
Liked: Amenities
Naomi
Stayed 1 night in Jan 2024
Response from dpinierio on Jan 15, 2024
Thank you Naomi! Happy to hear you enjoyed your stay with us.
We’ve stayed here for the past 3years about 2x a year when we visit my brother and sister in law. Kids love the indoor pool year round.
Shemeika L
Stayed 2 nights in Nov 2023
Response from dpinierio on Nov 27, 2023
Thank you for your loyalty to our hotel! We are glad to hear that your family enjoys the indoor pool year round. We look forward to welcoming you back soon!
Thank you for the great review. We hope to welcome you back soon.
6/10 Okay
Rob Logue
Travelled with family, Business traveller
Oct 19, 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
First off the staff was excellent. The room however was a different story. When we got in the room there was no shower curtain in the bathroom. There were bloody hand marks on the bathroom and the other walls. There were hairs on the counter. The room left much to bw desired. The staff immediately brought and hung the shower curtain but said no one from housekeeping was available until the next day so we had to clean the blood off the walls etc.
Rob Logue
Stayed 2 nights in Oct 2023
Response from dpinierio on Oct 19, 2023
We apologize for the condition of the room you were provided. We take pride in providing a clean and comfortable stay for our guests and we are sorry that this was not the case for you. We have taken steps to ensure that this does not happen again in the future. I do hope that you give us another chance to show this was an exception . If your travels take you back to the area, we would love to welcome you back.
The staff were very welcoming, the room was very clean, and the bed was very comfortable. The breakfast was not so great, though.
Laurie
Stayed 2 nights in Oct 2023
Response from dpinierio on Oct 19, 2023
Thank you for your review! We are glad to hear that you enjoyed your stay with us. We apologize that the breakfast did not meet your expectations. We will take your feedback into consideration and work to improve our breakfast offerings in the future.
Nice clean hotel , great quick breakfast!
Service was extremely slow checking in but hotel was very nice !
Samantha
Stayed 1 night in Oct 2023
Response from dpinierio on Oct 16, 2023
Thank you for your review! We are glad you enjoyed the cleanliness and quick breakfast. We apologize for the slow check-in experience and will work to improve it in the future.
Great stay and service was exceptional. Only complaint I have is the dispensers in the bathroom was not filled properly and the bathroom tub was dirty. Didn’t look like it was cleaned.
tara
Stayed 2 nights in Sep 2023
Response from dpinierio on Oct 4, 2023
Thank you for your review. We apologize for the inconvenience caused by the dispensers and the unclean bathroom. We take customer feedback seriously and will ensure that these issues are addressed immediately.
Thank you for your kind words! We are delighted to hear that you enjoyed our friendly service, modern, clean, and comfortable rooms and facilities. We look forward to welcoming you back soon!
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience with the room and that our staff provided exceptional service. We truly appreciate your kind words and will continue to strive for excellence in every aspect of our service. If there's anything else we can assist you with in the future, please don't hesitate to let us know.
Stayed overnight to make an early morning flight. We were able to leave our car there and shuttle back and forth to the airport. Shuttle starts at 5:00am on week day mornings. So does breakfast. Very convenient. Breakfast had a large assortment of entrees. Hotel older but felt very clean and well maintained. Would definitely return
Sarah
Stayed 1 night in Aug 2023
Response from dpinierio on Aug 23, 2023
Thank you for sharing your positive experience with us! We appreciate your kind words about our shuttle service and the convenience it provided for your early morning flight. It's great to hear that our breakfast selection met your expectations and offered a variety of options to choose from. We take pride in maintaining a clean and well-maintained hotel, and we're glad that it was noticeable during your stay. Your feedback means a lot to us, and we look forward to welcoming you back in the future!
8/10 Good
Monica
Aug 14, 2023
Monica
Stayed 2 nights in Aug 2023
Response from dpinierio on Sep 27, 2023
Thank you for the great review. We hope to see you again soon!
10/10 Excellent
Cynthia
Jul 8, 2023
Cynthia
Stayed 1 night in Jul 2023
Response from dpinierio on Aug 9, 2023
Thank you soo much for the great review. We hope to see you again.
We apologize for any inconvenience you experienced during your stay. We understand that this was not the experience you expected and we take your feedback seriously. We hope that you will give us another chance in the future and we look forward to welcoming you back.
Thank you Katie! Yes, as with many hotels during the pandemic, the hot tub was put out to pasture. We do keep the pool at a comfy 83 degrees though... We hope to welcome you back soon.
10/10 Excellent
Bethany
Mar 31, 2023
Bethany
Stayed 1 night in Mar 2023
Response from dpinierio on Apr 4, 2023
Wow, thank you for the 10 out of 10 review Bethany! We look forward to welcoming you back soon.
Thank you Will, we appreciate you choosing to stay with us on your recent trip to Madison. We hope we can welcome you back next time you are in the area.
Not really anything unique. Considering the volume of people that the front desk had dealt with today, they did very well. I didn't get the room I thought I was getting, but what I did get was just as good. Spring break, you get what's available.
Jeffry
Stayed 1 night in Mar 2023
Response from dpinierio on Mar 28, 2023
Thank you Jeffry. I do apologize you didn't get the room requested but am happy to hear that you still enjoyed the one assigned. We appreciate you staying with us and hope to welcome you back.
10/10 Excellent
Brian
Mar 12, 2023
Brian
Stayed 1 night in Mar 2023
Response from dpinierio on Apr 4, 2023
Thank you Brian! We sure do appreciate the 5 of 5 rating. We hope to see you again soon.
Clean rooms and overall facility. Convenient to US Space and Rocket at roughly 6 mins away. We all raves about the breakfast. This was the best continental breakfast I’ve had and we all felt that way. We will stay again when we go back.
Marge
Stayed 2 nights in Feb 2023
Response from dpinierio on Feb 28, 2023
Thank you Marge! Love to hear when our guests have a great stay. We look forward to seeing you again! Best Regards
Please accept our sincere apologies Kelvin. That is certainly not the level of service we strive to provide for our guests. I hope that if you are in the area again that you give us another try. Best Regards
The laundry facility had nice machines, the bed was comfortable.
It was a little difficult to find the entrance to the parking lot. I missed it more than once, and if you are coming from one particular direction you need to make a u-turn to get to it or find a side way into the parking lot (the side way is not marked with a sign).
The chair and carpet were a little dirty. The fridge wasn't cold and I didn't see a control inside to make it colder.
Michael
Stayed 2 nights in Oct 2022
Response from dpinierio on Oct 13, 2022
Thank you Michael, we appreciate your feedback on your recent stay. Sorry to hear of the issue you had with the fridge, we'll be sure to correct that. I hope we can welcome you back next time you are in the area. Best Regards
Felt safe. Ease of parking. Friendly staff.
Carpet in room could be cleaner, probably needs shampooing.
Linda
Stayed 1 night in Sep 2022
Response from dpinierio on Sep 26, 2022
Thank you Linda. We appreciate your feedback. Starting November first our property will be undergoing a complete renovation with carpet included. I hope you come back to see the new look. Best Regards.