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Reviews of Chateau Elan At The Vintage

5 out of 5
Chateau Elan At The Vintage
Vintage Drive, Hunter Valley, Pokolbin, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alanah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect! Rooms probably due for an upgrade though, cracked tiles and old carpet
Stayed 1 night in May 2024
Response from Guest Services Manager on May 15, 2024
Hello Alanah,Thank you for sharing your lovely feedback, we are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Tishara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in May 2024
Response from Guest Services Manager on May 7, 2024
Hello Tishara,Thank you for sharing your valued feedback. We are delighted to receive your 5 star review rating, and you have thoroughly enjoyed your experience with us. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. We will be back.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on May 1, 2024
Hello Amber,Thank you for sharing your great feedback. We are delighted you enjoyed your stay with us and have thoroughly enjoyed your experience. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

8/10 Good

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chateau Elan is a good spot to stay in the Hunter. The sprawling grounds and spacious rooms are comfortable, although on site dining is somewhat limited with ageing menus. Overall, we enjoyed ourselves and would visit again -- though would mention in room amenities like the fireplace (not working) and TV (slow/broken casting feature) may indicate the rooms need more thorough servicing.
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on May 7, 2024
Hello Ben,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We are delighted you have indicated you will return and stay again and we hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again soon.

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Hello Joy,Thank you for sharing your great feedback. We are delighted you enjoyed your experience with us and have provided a 5 star review rating. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

6/10 Okay

Frank

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The spa was the best event as well as the room's outdoor covered area. Having a bath in the middle of the room was disappointing, as well as no handles to grip onto. the bottom of bath very slippery and dangerous. On arrival we had room service of 2 wagyu burgers. They were very nice except they gave both my wife and I a very bad case of food poisoning. We wasted a full day of our 3 nights stay not being able to leave our room's toilet.
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 16, 2024
Hello Frank,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We share your concern in regards to the Burgers ordered and have followed up accordingly. Our Chef advises burger mince is provided daily from a local supplier and is stored and prepared to industry standard with this popular menu item ordered by many guests on the same day, with no similar issue reported. I am pleased our Duty Managers removed the charge of the items from your bill in recognition of your situation. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time the staff are great. We would recommend to anyone.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 8, 2024
Hello Jennifer,Thank you for sharing your lovely feedback. We are very pleased to know our staff provided wonderful service, and delighted you enjoyed your experience with us. Your recommendation is appreciated, and we look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Sue

Liked: Amenities, property conditions & facilities
Beautifull scenery with nice clean spacious room
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 5, 2024
Hello Sue, Thank you for sharing your valued feedback and 5 star rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Rijan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 1, 2024
Hello Rijan,Thank you for sharing your lovely feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Dajana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 19, 2024
Hello Dajana,Thank you for sharing your lovely feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Heber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services Manager on Feb 5, 2024
Hello Heber,Thank you for sharing your great feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

6/10 Okay

Conor

Stayed 2 nights in Jan 2024

10/10 Excellent

Nick T G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Greg
Fabulous large room and facilities
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 31, 2024
Hello Nick T G,Thank you for sharing your lovely feedback. We are delighted you enjoyed your experience with us and found our accommodation to be spacious and comfortable. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

STEVEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and roomy accommodation with relaxing rounds and great foood
Stayed 4 nights in Jan 2024
Response from Guest Services Manager on Jan 16, 2024
Hello Steven,Thank you for sharing your 5 star rating and feedback. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

8/10 Good

Pamela J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet and v comfortable but not true wild nature
This place is very comfortable, huge bathroom, huge room, and service is excellent - very polite and helpful. If you love golf or quietness this is for you. However, if you're looking for true nature experience go elsewhere, this is a golf course so it's a man-made environment.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 16, 2024
Hello Pamela J,Thank you for sharing your lovely feedback, we are delighted you enjoyed your experience with us and our team provided attentive and obliging service. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This was our 2nd time staying at Chateau Elan and it was a perfect as the 1st... love this place!!
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Jan 11, 2024
Hello Kylie,Thank you for sharing your lovely feedback. We are delighted your second stay with us has been enjoyed as much as your first. Your return patronage is indeed valued, and we look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again soon.

10/10 Excellent

jonathan

Stayed 3 nights in Jan 2024
Response from Guest Services Manager on Jan 31, 2024
Hello jonathan,Thank you for sharing your lovely feedback and 5 star rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

6/10 Okay

DR ILIA

Liked: Cleanliness
The service was not the best ! Spa was out of order ! Pool were too busy with kids and family !
Stayed 6 nights in Dec 2023
Response from Guest Services Manager on Jan 8, 2024
Hello DR ILIA,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

6/10 Okay

Leman

Disliked: Amenities
The property needs a renovation. the space is good in the villas. the room service food was very average and a very limited selection.
Stayed 4 nights in Dec 2023
Response from Guest Services Manager on Jan 1, 2024
Hello Leman,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

10/10 Excellent

Aznive.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay in the nature.
The stay was wonderful, having said that, the place is definitely needs a lift up.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 28, 2023
Hello Aznive,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We are very pleased your overall stay with us was a wonderful experience, and hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

8/10 Good

shalika

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed out stay there. It was our second visit. It would have been an exceptional experience if the check-in process was welcoming..
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 27, 2023
Hello Shalika,Thank you for sharing your lovely feedback. It was a pleasure to welcome you back again, and we are delighted you enjoyed your experience with us. We look forward to seeing you again at The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Stuart, MacKay Harbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting , spacious suite
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on Dec 27, 2023
Hello Stuart,Thank you for sharing your great feedback. We are delighted our location and spacious accommodation has provided you with such an enjoyable experience. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 27, 2023
Hello Geoff,Thank you for sharing your lovely feedback, we are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the property.
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 27, 2023
Hello David, Thank you for sharing your lovely feedback, we are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had dinner at Legends restaurant where the service and food was excellent. The whole complex was beautiful and very quiet. Very large room and bathroom. Housekeeping staff are to be complimented too.
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 27, 2023
Hello Janice,Thank you for sharing your lovely feedback, we are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

8/10 Good

Brigitte

Travelled with group
Liked: Staff & service, amenities
It is overall a nice setting. The villa, however was average, lots of bugs, ants, fly screens damaged, both safes were not working. Overall, we felt it was a tad overpriced for what we received. Staff was lovely and helpful.
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 18, 2023
Hello Brigitte,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

10/10 Excellent

Sathyanarayanan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. The area around the room is amazing. Buffet breakfast was good with fresh fruits, continental, baked beans, mushroom, hash brown, coffee and juice. Great place for families.
Response from Guest Services Manager on Dec 14, 2023
Hello Sathyanarayanan,Thank you for sharing your great feedback. We are delighted you enjoyed your experience with us and our clean, spacious accommodation and generous breakfast buffet have been highlights of your stay. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 12, 2023
Hello Stephen,Thank you for sharing your lovely feedback, we are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Annmaree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and warm. The staff were kind and helpful
Stayed 2 nights in Nov 2023
Response from Guest Services Manager on Dec 12, 2023
Hello Annmaree,Thank you for sharing your feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff; very accommodating. The room was great: clean, well prepared, and modern. We had a lovely time!
Stayed 2 nights in Nov 2023
Response from Guest Services Manager on Dec 4, 2023
Hello Pat,Thank you for sharing your lovely feedback, we are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Dec 12, 2023
Hello Sue,Thank you for sharing your feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Ralph

Stayed 4 nights in Nov 2023
Response from Guest Services Manager on Dec 12, 2023
Hello Ralph,Thank you for sharing your feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I am not a golfer, this is a great place, and I would recommend the villas to everyone. We enjoyed our stay, the wineries are close by, and being surrounded by greenery is uplifting, the gym is nice and small, the pool is very nice too, with a small section for kids.
Stayed 2 nights in Nov 2023
Response from Guest Services Manager on Jan 1, 2024
Hello Anthony,Hello Leman,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

8/10 Good

Stephen, Greenacre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a getaway but you need to book way in advance for the spa. We stayed weekday and had to go elsewhere for a couple spa treatment
Stayed 2 nights in Nov 2023
Response from Guest Services Manager on Nov 13, 2023
Hello Stephen,Thank you for sharing your great feedback, we are delighted you enjoyed your stay with us overall. Our award-winning Day Spa is a popular experience with visitors to the region, guests and locals. Advance bookings are recommended to avaoid disappointment and can be made when securing your accommodation with us directly. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 9, 2023
Hello Peter,Thank you for sharing your great feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 9, 2023
Hello Joe,Thank you for sharing your feedback and 5 star rating review. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable with top quality appliances, toiletries snd towels etc.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 1, 2023
Hello Steve,Thank you for sharing your lovely feedback. We are delighted you found our room ammenties to be of the highest quality, and our attention to room presentation enhanced your experience with us. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Oct 31, 2023
Hello James,Thank you for sharing your great feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Adrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best properties that I have stayed at in the Hunter. Spacious bathrooms and rooms. Decor was beautiful, staff are amazing, the property is beautiful. Will book there next time I’m in the Hunter for sure!
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Oct 31, 2023
Hello Adrine, Thank you for sharing your lovely feedback. We are delighted you enjoyed your experience with us and we will be your Resort of choice when next visiting this beautiful region. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

6/10 Okay

Keiran

Stayed 1 night in Oct 2023
Response from Guest Services Manager on Nov 13, 2023
Hello Keiran,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, lovely grounds. Would stay again for longer next time to take advantage of the golf
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Oct 30, 2023
Hello Victoria,Thank you for sharing your lovely feedback, we are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Andrius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exactly how it was described. Rooms were beautiful and the property was gorgeous. Even a family of Kangaroos lounging outside my balcony thought so.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Oct 30, 2023
Hello Andrius,Thank you for sharing your lovely feedback. We are delighted you enjoyed your stay, and a visit from the local wildlife enhanced your experience with us. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023
Response from Guest Services Manager on Oct 12, 2023
Hello Deborah,Thank you for sharing your lovely feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on Oct 11, 2023
Hello Ben,Thank you for sharing your lovely feedback. We are delighted you enjoyed your experience with us and are grateful to receive your 5 star review. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The big 5 star
Had a great weekend great service a very comfortable room. Highly recommended
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Oct 10, 2023
Hello Sam,Thank you for sharing your lovely feedback. We are delighted you enjoyed your experience with us and are grateful to receive your recommendation. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Chateau Elan!!!
Stayed 3 nights in Oct 2023
Response from Guest Services Manager on Oct 9, 2023
Hello Lorraine,Thank you for sharing your great feedback. We are delighted you enjoyed your experience and you thoroughly enjoyed your time with us. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

2/10 Terrible

Andrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like paint Dining very underwhelming Spa overpriced and underdelivered Room was not made up despite the sign on the door (no fresh towels or soaps)

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic apartment style room, great views, very pleasant environment. Wished we'd been able to stay longer! Food (e.g. breakfast buffet) is nothing special, but perfectly fine. Would happily return.
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on Sep 13, 2023
Hello Edward,Thank you for sharing your lovely feedback. We are delighted you enjoyed your experience with us and look forward to welcoming you back (for a longer stay) to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

4/10 Poor

Rob

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bill was fantastic with awesome knowledge of the area & offered great advice. Lovely surroundings however Villa was looking tired with multiple broken tiles in the bathroom. Poorly applied silicon to the shower recess that looked like a bad rental property. Shower rose dribbled out water in a soft stream. Miss matched wine glasses to drink out of (1 red, 1 white & 2 different champagne glasses) phoned reception to get a matching pair but didn’t & wouldn’t understand my request !!!
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on Sep 12, 2023
Hello Rob,Thank you for taking the time to review our Resort. We are delighted to hear Bill provided such knowledgable and attentive service during your stay. We are very sorry and disappointed Housekeeping shortcomings have had a negative impact on your stay on this occasion. We value your feedback and have shared your words with our Housekeeping and Reception service teams, and will use as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

10/10 Excellent

Nasim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on Sep 7, 2023
Hello Nasim,Thank you for sharing your lovely feedback and 5 star rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.