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One of the best mattresses I’ve ever slept on. Wonder facility with lots to do within walking distance including concerts by major bands.
Lonnie Dale
Stayed 1 night in May 2024
Response from Melissa Penaflor on May 19, 2024
Dear Lonnie Dale, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Very accommodating , especially with the storms we had. They let me check out late as well
William
Stayed 1 night in May 2024
Response from Melissa Penaflor on May 21, 2024
Dear William,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
4/10 Poor
Sammy Thuy
May 17, 2024
Liked: Staff & service
Sammy Thuy
Stayed 4 nights in May 2024
Response from Melissa Penaflor on May 19, 2024
Dear Sammy Thuy, Thank you for taking the time to share your thoughts regarding your experience. Your feedback is important to us. Would you be so kind to further comment on your experience, I would be most appreciative. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
8/10 Good
Jalila
May 14, 2024
Liked: Cleanliness
Jalila
Stayed 2 nights in May 2024
Response from Melissa Penaflor on May 16, 2024
Dear Jalila, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Karyna, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Christopher, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Great staycation and we enjoyed the Como Social Club.
Shelly
Stayed 1 night in May 2024
Response from Melissa Penaflor on May 6, 2024
Dear Shelly, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.
10/10 Excellent
Holly
May 4, 2024
Holly
Stayed 1 night in May 2024
10/10 Excellent
Donald
May 3, 2024
Donald
Stayed 1 night in May 2024
Response from Melissa Penaflor on May 23, 2024
Dear Donald,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Stephen, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
No free Wi-Fi no free water no shuttle But super clean
Jennifer
Stayed 3 nights in Apr 2024
Response from Melissa Penaflor on Apr 30, 2024
Dear Jennifer,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team.I hope you choose to stay with us again when your travels bring you back to the area.
10/10 Excellent
Caitlin
Business traveller, Travelled with group
Apr 19, 2024
Liked: Amenities
Beautiful, clean and great service
Caitlin
Stayed 3 nights in Apr 2024
Response from Melissa Penaflor on Apr 21, 2024
Dear Caitlin,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Allie
Apr 19, 2024
Liked: Property conditions & facilities
All was good and quit
Allie
Stayed 1 night in Apr 2024
Response from Melissa Penaflor on Apr 21, 2024
Dear Allie,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Maria del Carmen, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
This was a perfect location to have a shopping and dining weekend. Highly recommend.
Roger
Stayed 2 nights in Mar 2024
Response from Melissa Penaflor on Apr 10, 2024
Dear Roger,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Melisa M, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Karen, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Starcania, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 Good
virginia
Mar 29, 2024
virginia
Stayed 2 nights in Mar 2024
Response from Melissa Penaflor on Apr 18, 2024
Dear Virginia,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Robert, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Trevor,Thank you for taking the time to share your thoughts regarding this experience. Was there anything we could have done differently to have earned and intend to recommend score of 5?Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Shopping and dining is walkable. The service from check in to check out was exceptional!
Jennifer
Stayed 2 nights in Feb 2024
Response from Melissa Penaflor on Mar 1, 2024
Dear Jennifer, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Eddie, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Very nice hotel. Upscale rooms. Nice views. Would stay again.
Eddie
Stayed 1 night in Feb 2024
Response from Melissa Penaflor on Feb 15, 2024
Dear Eddie, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Chassity, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Rodney
Travelled with group
Feb 5, 2024
Rodney
Stayed 2 nights in Feb 2024
Response from Melissa Penaflor on Feb 14, 2024
Dear Rodney, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Jonathan, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Malcom, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Rolando
Jan 19, 2024
Rolando
Stayed 1 night in Jan 2024
Response from Melissa Penaflor on Feb 14, 2024
Dear Rolando, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Edward
Jan 15, 2024
Edward
Stayed 1 night in Jan 2024
Response from Melissa Penaflor on Feb 14, 2024
Dear Edward, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 Good
Samantha
Jan 7, 2024
Liked: Cleanliness, staff & service
Amazing, beautiful, excellent staff … but also two small roaches!
Samantha
Stayed 4 nights in Dec 2023
Response from Melissa Penaflor on Feb 14, 2024
Dear Samantha, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your comment has been shared with our housekeeping and engineering team and will be investigated. We can ensure you, we do weekly inspections. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
The room was amazing! We loved everything about it and look forward to going back for our anniversary again next year! It’s clean, spacious, comfortable and the views are great. Very friendly and helpful staff as well.
Hubert R
Stayed 2 nights in Jan 2024
Response from Melissa Penaflor on Feb 14, 2024
Dear Hubert, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Francisco
Jan 2, 2024
Francisco
Stayed 1 night in Dec 2023
Response from Melissa Penaflor on Feb 14, 2024
Dear Francisco, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Chester
Jan 1, 2024
Chester
Stayed 3 nights in Dec 2023
Response from Melissa Penaflor on Feb 14, 2024
Dear Chester, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Gladys, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Aric
Dec 23, 2023
Aric
Stayed 1 night in Dec 2023
Response from Melissa Penaflor on Feb 14, 2024
Dear Aric, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Very nice hotel but the beds are terrible. They are as hard as concrete. Not up to typical Westin standards
James
Stayed 1 night in Dec 2023
Response from Melissa Penaflor on Feb 14, 2024
Dear James,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our front office leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Dear Georg Soeren, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Wonderful hotel! Very Clean, near Market Street and Mall, Fountain Plaza and restaurants. Sorriso Restaurant, conveniently located within the hotel, is a must to put on your list.
elizabeth
Stayed 2 nights in Nov 2023
Response from The Malvenator on Nov 27, 2023
Dear Elizabeth,We are glad to hear that your overall experience was exceptional and look forward to welcoming you back soon.Guest Services
A very nice and comfortable hotel with good amenities and a friendly staff.
Verified traveller
Stayed 3 nights in Nov 2023
Response from Melissa Penaflor on Nov 24, 2023
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Solanch,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon
Dear Chris,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon
10/10 Excellent
Carla, Houston
Oct 15, 2023
Carla
Stayed 1 night in Oct 2023
Response from Melissa Penaflor on Nov 5, 2023
Dear Carla,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Sharon, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.