Exterior

Reviews of Springhill Suites by Marriott Houston Dwntn/Convention Cntr

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 516 out of 999 reviews" "
Rating 8 - Good. 254 out of 999 reviews" "
Rating 6 - Okay. 111 out of 999 reviews" "
Rating 4 - Poor. 53 out of 999 reviews" "
Rating 2 - Terrible. 65 out of 999 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Daniel, it's wonderful to know you appreciated the prime location of SpringHill Suites Houston Downtown/Convention Center. We look forward to offering you the same convenience on your next visit.

6/10 Okay

Marwa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Location is fine, but not much facilities, room is big
Stayed 4 nights in Apr 2024
Response from Customer Service on May 1, 2024
Marwa, thank you for sharing your feedback. It's great to hear you appreciated the spaciousness of your room. Regarding the facilities, we always strive to cater to guests' needs and continue to enhance our amenities. Your comments will help shape improvements. We hope to have the opportunity to better serve you in the future.

8/10 Good

Amber

Liked: Property conditions & facilities
It is very confusing to have three hotels in one without much direction. Valet dropping car off was very delayed. $50 for valet is ridiculous when we don’t have he option to park our own car. Only one person working check in counter. She was very patient but clearly overwhelmed.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Amber, it's great that you brought this to our attention. SpringHill Suites Houston Downtown/Convention Center aims to provide clear wayfinding for our guests and your feedback helps. In regards to our parking, we recommend guests to consider the valet service for their convenience, however, we understand your opinion on it.We appreciate acknowledging the patience of our check-in colleague despite the circumstances. We strive to ensure prompt service for everyone and regret any feeling of being overwhelmed. Thank you for choosing us and we hope to serve you better in the future.

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great, nice and professional and efficient. Very impressed
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Paul, thank you for your kind words. At SpringHill Suites Houston Downtown/Convention Center, we take pride in our front desk team who strive to maintain a high standard of professionalism and efficiency. We appreciate your recognition and hope to welcome you back in the near future!

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Nothing spectacular but very nice room, staff, and breakfast. Most of the downtown area is within walking distance.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Walter, thank you for taking the time to share your review. It's great to hear that SpringHill Suites Houston Downtown/Convention Center was convenient and met your needs with our amenity-rich rooms, welcoming team members, and enjoyable breakfast selection. We're delighted to know that our location also allowed you to explore the vibrant downtown area, enhancing your stay with us. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Robert, Loveland

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Robert, it's fantastic to hear you had an excellent stay at SpringHill Suites Houston Downtown/Convention Center. We eagerly await your next visit. Thank you for your great review!

10/10 Excellent

Mirella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Minute Maid Park.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Mirella, it's fantastic to hear that you found the location of SpringHill Suites Houston Downtown/Convention Center to be conveniently close to Minute Maid Park. We hope your stay only added to the excitement of your visit and look forward to welcoming you back during your next trip to Houston.

6/10 Okay

Marlene

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 20, 2024
Thank you for sharing, Marlene.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Good

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Thank you for the 4/5 rating, Miles!We are excited to see that you had an enjoyable experience at SpringHill Suites Houston Downtown/Convention Center. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Gary, we are thrilled to hear your stay at SpringHill Suites Houston Downtown/Convention Center met your expectations flawlessly. We appreciate you choosing us and hope to see you again soon.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Julie, thank you for choosing to stay at the SpringHill Suites Houston Downtown/Convention Center and for taking the time to rate our hotel. We're pleased to see that your visit met your expectations. We look forward to welcoming you back again in the future.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay in the luxurious surroundings and excellent customer atmosphere.
Response from Customer Service on Mar 5, 2024
Rhonda, it is heartening to read how much you valued your stay at SpringHill Suites Houston Downtown/Convention Center. Knowing our luxurious environment and superior client service enhanced your experience brings us joy. We're eager to provide you with another enjoyable stay in the future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Rebecca, we're thrilled you enjoyed your stay at SpringHill Suites Houston Downtown/Convention Center. Thank you for acknowledging us as a great place for accommodation. We look forward to welcoming you back in the future.

8/10 Good

CRISTINA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Cristina, we're thrilled to hear that you would consider another stay at SpringHill Suites Houston Downtown/Convention Center. Thank you for sharing your impressions. We look forward to your next visit!

4/10 Poor

Sandra

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrified in Houston
The hotel was conveniently located close to the venue, but check in was a horror show. The only valet park and only had three at the most valets. I waited behind a dozen or so cars for over 30 minutes just to get someone to come address my intentions. Cars were lined up (including me) in the street before we could enter the drive up to the check in point. There was no street parking, as the signs everywhere indicated a tow away zone. Breakfast hours were 6 - 9 AM, but when we came down at 8:15AM they were out of several of the staple breakfast food items. The suite was very nice, looking even better than the photo but the mattress was too soft for me.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Sandra, we appreciate your feedback and are glad to hear that you found our location convenient and the suite appealing. We're sorry to hear, though, about the difficulties you encountered during check-in due to unexpected vehicle traffic. We also regret any inconvenience you experienced at breakfast. Also, we acknowledge guests have different comfort preferences when it comes to mattresses. We will absolutely take your comments into consideration as we continually strive to improve our guest experience.

10/10 Excellent

Andrew

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Andrew, thank you for your top score rating on Expedia. At SpringHill Suites Houston Downtown/Convention Center, we strive to provide a delightful experience to each guest. We appreciate your feedback and are ecstatic to hear that you were satisfied with your stay. Looking forward to welcoming you back in the future.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
room was larger than expected. I will stay here again
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Jeff, your commendations about the spaciousness of the rooms at SpringHill Suites Houston Downtown/Convention Center are greatly appreciated. It's reassuring to know that you are considering returning in the future. We're eager to serve you again on your next visit.

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop off trip
It’s a good location for the hotel, the red coach stops right outside this hotel and a short walk to the train station. We booked a tour of the city and space centre which started just up from the hotel and you are right in downtown so not far from everything. Staff were so lovely at check in good not be any nicer. The room was great the only setback for me was no side table at my side of the bed which was annoying but we had a small table in the room which I put across to my side for keeping water, iPad etc, but in all a lovely hotel would go back there.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 27, 2024
Shona, it's wonderful to hear that SpringHill Suites Houston Downtown/Convention Center greatly appealed to you, particularly with its strategic location and exceptional team members at reception. We appreciate your reference to an inconsequential hurdle regarding the bedside table setup in your room - rest assured we will utilize this feedback for the enhancement of our guest's experiences. We are delighted at your decision to revisit, and eagerly anticipate your return.

10/10 Excellent

Germán

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for the wonderful rating, German!We're thrilled to see how much you enjoyed staying at SpringHill Suites Houston Downtown/Convention Center. We look forward to hosting you again in the near future! Thank you again for sharing.

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
We appreciate your feedback, Austin.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Rosio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on Jan 13, 2024
Rosio, thank you for choosing SpringHill Suites Houston Downtown/Convention Center and leaving a top-rated score. It's wonderful to hear that your stay met your expectations, and we are looking forward to welcoming you again in future endeavors.

6/10 Okay

Joseph R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hard Mattress and shower leaks
Mattress way to firm which caused wife and I restless sleep and waking up sore. Shower leaks badly causing puddles in floor posing slip hazard.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 9, 2024
Joseph, we regret to hear about the issues you experienced during your stay pertaining to the firmness of the mattress and the unwanted water in the bathroom. The comfort and safety of our guests are our utmost priorities. Your comments have been passed onto the relevant teams to access. We wish to have another opportunity to provide you with the quality stay and restful sleep that we're known for.

10/10 Excellent

Lindsey

Response from Customer Service on Jan 13, 2024
Lindsey, it's great to hear that your stay at SpringHill Suites Houston Downtown/Convention Center went well with no specific issues. We appreciate your feedback and would be thrilled to welcome you back anytime. Thank you for choosing our hotel.

10/10 Excellent

Lorena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay good service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Lorena, thank you for sharing your positive experience at SpringHill Suites Houston Downtown/Convention Center. We are thrilled to hear our service met your expectations for your brief visit. Your feedback is appreciated, and we hope to host you again in the future.

6/10 Okay

Garrett

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Garrett, thank you for taking the time to provide a rating about your recent stay. We're sorry to hear that you didn't have an outstanding experience. We encourage our guests to share more detailed feedback to help us improve. We hope to get the opportunity to welcome you back in the future and show you our commitment to making your stay exceptional.

6/10 Okay

Emily

Travelled with family
Fine for one night
The hotel wasn't bad and I would stay there again but there were a multitude of inconviences. The first surprise was that the valet did not have concierge service. That left it up to the customer to track down a luggage cart, unload their luggage into the room, and then get it back into the car after checkout. The lady at the front desk was terse, and frankly a bit rude at check-in. The room itself looked clean to the naked eye, but later we found stains on the carpet, the bedding, and the couch, and the counter/divider was filthy. The bed was not comfortable and there weren't sufficient sheets, blankets, or pillows for the pull-out couch. The bathroom was quite nice. The only thing I'd add there is a holder/tray for customers to place their items (razors, sponges, facial & hair products) inside the shower instead of having to place them on the floor of the shower. Also a foot prop would be helpful. Checkout was fast, friendly, and easy. Again, none of these are huge things, But they are inconveniences that I wanted to point out since y'all did send this survey to me for my opinion.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Emily, we appreciate your feedback regarding your stay. It's noted that there were aspects of our service that didn't match your expectations. Concerns with luggage handling and the interaction at reception are taken seriously. We aim to uphold cleanliness and comfort in all rooms - it appears we missed our goal for your visit. Your suggestions about potential shower additions are valued. It's great to hear checkout was smooth. These points will be used to improve future guest experiences. We welcome the opportunity to host your stay once more, hoping to give you a more enjoyable stay.

8/10 Good

Emmanuel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the way 2 of the hotels are connected
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Emmanuel, we're happy to hear you enjoyed your time but understand that the design of our interconnected buildings may not appeal to everyone. We hope everything else met your expectations, and we look forward to the possibility of you choosing SpringHill Suites Houston Downtown/Convention Center in the future.

2/10 Terrible

Jose

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Thank you for sharing your feedback, Jose.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Recommend
Very nice and spacious rooms. Good continental breakfast. Very clean. Nice work out facilities. A little confusing at times with the layout of the building being attached to other hotels.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 6, 2023
Gary, it's great to hear that you appreciated the size and cleanliness of your room at SpringHill Suites Houston Downtown/Convention Center. We're also pleased you enjoyed our breakfast selection and fitness amenities. Regarding the building's layout, we understand it can be slightly complex, given its connected architecture. On future visits, our team members are always ready to assist you with the navigation. We look forward to welcoming you back soon.

8/10 Good

Shesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Shesh, thank you for taking the time to rate SpringHill Suites Houston Downtown/Convention Center. We're glad to see that your stay with us was a positive experience. We hope to have the chance to provide an even better experience on your next visit.

10/10 Excellent

HEIDI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Nov 29, 2023
Thanks for sharing this perfect rating, Heidi!We're thrilled to hear you enjoyed your stay at SpringHill Suites Houston Downtown/Convention Center! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful except the valet parking price. Wow! Crazy expensive.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 25, 2023
Sarah, it's great to hear you enjoyed most aspects of your stay at SpringHill Suites Houston Downtown/Convention Center. We appreciate your feedback regarding our valet services pricing. It's a feature we continually examine to ensure value is provided to our guests. We look forward to welcoming you back in the future with even more wonderful experiences.

8/10 Good

Mitch

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 11, 2023
Mitch, it's pleasing to note you had a positive experience at the SpringHill Suites Houston Downtown/Convention Center. It would be great to have you again for another fine stay.

6/10 Okay

Loree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly good
The room had a great bathroom & bedroom space but we were terribly disappointed with the sofa bed. The sofa bed barely held one person because the mattress was not even full sized. Also it was very worn & thin.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Loree, it's essential for us that all parts of the room meet guest expectations, and it appears the pull out sofa bed didn't hit the mark during your recent stay. We're committed to maintaining our standard of comfort and will take your feedback into account. Despite this, we're glad to read that you found our bathroom and bedroom spaces satisfactory. We hope you'll consider giving us another chance to meet your expectations fully in the future.

10/10 Excellent

svetlana

Travelled with family
Clean, friendly staff
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 21, 2023
Svetlana, thank you for choosing SpringHill Suites Houston Downtown/Convention Center. We're elated to know that you found our hotel to be well-maintained and our team members amiable. We hope your travels bring you back to us in the future.

6/10 Okay

Louise

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Dirty Room and expensive parking
It costs $50 per night to park your car. Also there was a big stain on the floor plus it looked like blood on the wall.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 19, 2023
Louise, we regret that aspects of your stay did not meet your expectations. We understand your dissatisfaction with the parking fees, and we acknowledge your discomfort with the room's cleanliness. Please know that our team members strive to maintain a high standard of hygiene. Your insights help us better prioritize our services and we will surely consider them in order to improve future guests' experiences.

8/10 Good

Lev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 18, 2023
Lev, it sounds like your stay at SpringHill Suites Houston Downtown/Convention Center met your expectations. Thank you for sharing your experience. We hope to welcome you back again soon for an even more satisfying stay.

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great hotel!
What a great hotel! Location was right in the middle of the business district and walking distance to great restaurants. The staff were friendly and helpful - suggestions were made based on what we wanted, not just standard recommendations and were right on the money each time. The room was spacious and clean and the breakfasts catered for a range of dietry needs. We really enjoyed our time in Houston and cant wait to return. We will stay here again for sure!
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Blair, it's wonderful to hear about your positive experience at SpringHill Suites Houston Downtown/Convention Center. We're delighted that you appreciated the central location and that our team members were able to provide helpful, tailored suggestions. We're also thrilled to learn that you enjoyed our spacious rooms and versatile breakfast offerings. Your excitement about returning is the highest compliment we could receive, and we can't wait to welcome you back!

10/10 Excellent

Timothy, Port Washington

Business traveller
Liked: Property conditions & facilities
All good
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
Timothy, it's delightful to see that your experience at SpringHill Suites Houston Downtown/Convention Center was all positive. We appreciate your feedback and look forward to your next stay with us.

6/10 Okay

MICAH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a reservation for a King suite with a double pull out bed. Confirmed against the hotels own website that that room was actually an option. When we arrived, we were given a Queen with a single pull out, which was less than ideal as there were four people sharing the room. When I asked the front desk about the size of the room, they said the hotel didn't have any King/Double rooms, which was very frustrating. I was also told there wouldn't be any change to our room rate. I won't be staying at this hotel again for this reason alone. Very frustrating.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Micah, we appreciate your feedback and understand your frustration concerning the room type discrepancy you experienced during your stay. Our aim is to always provide accurate information and meet our guests' expectations, and we regret that wasn't the case with your reservation. We're also sorry if you were not satisfied with the resolution provided regarding the room rate. Ensuring guest satisfaction is our utmost priority and we regret to hear that we fell short this time. We would welcome the opportunity to make it up to you should you choose to stay with us in the future. Your comments will certainly assist us in improving our service offerings.

8/10 Good

Claire

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had 2 very large cases for a convention. I asked for help and was told I needed to walk back outside and obtain a cart myself. I had a very hard time propelling the cart and could not make it turn. Finally a random person helped-not anyone on staff.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 14, 2023
Claire, it's great to hear you chose SpringHill Suites Houston Downtown/Convention Center for your convention needs. However, it seems your experience with acquiring assistance for your luggage was challenging. Our objective is to provide an effortless stay, especially when our guests have heavy luggage. We appreciate your feedback, as this helps us identify areas where we can improve. We trust that your next visit will be more streamlined and enjoyable.

10/10 Excellent

Consuelo K

Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Consuelo K, it's a delight to know that you had an enjoyable experience at SpringHill Suites Houston Downtown/Convention Center. Your high rating speaks volumes about the level of satisfaction you've had with us. We appreciate your preference and look forward to serving you again.

10/10 Excellent

Tamie, Slidell

Liked: Cleanliness, staff & service, property conditions & facilities
3 hotels in one. A stay here allows access to Courtyard and Residence Inn amenities. The facilities were very clean and the staff was very friendly. Houston PD is next door. Very walkable area with access to restaurants, a park, and the library.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 12, 2023
Tamie, thank you for the wonderful feedback about your stay at SpringHill Suites Houston Downtown/Convention Center. We are thrilled that you enjoyed the clean facilities and our welcoming team members. It's great to hear that you were able to explore the neighborhood and take advantage of nearby amenities. We look forward to welcoming you back on your next visit to Houston.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 10, 2023
Patricia, it's fantastic to hear you had such a satisfying experience at SpringHill Suites Houston Downtown/Convention Center. We appreciate your feedback and hope to see you again in the future. Safe travels!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
nothing CLEAN AND SAFE
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 1, 2023
Andrew, we're delighted to hear that you appreciated the cleanliness and safety at SpringHill Suites Houston Downtown/Convention Center. It's our priority to keep our environment as secure and spotless as possible for our guests. Thank you for sharing your experience with us. We'd be thrilled to have you back.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 27, 2023
At the SpringHill Suites Houston Downtown/Convention Center, we're beyond pleased to know you had a five-star experience. Your rating speaks volumes about your time with us. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 1, 2023
Thanks for the perfect rating, Cynthia! We can't wait to see you again soon for another amazing experience at SpringHill Suites Houston Downtown/Convention Center. Have a great day!

10/10 Excellent

Robert Deshaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Robert, thank you for highlighting the spaciously comfortable rooms at SpringHill Suites Houston Downtown/Convention Center. It's great to hear you appreciate our accommodations. We look forward to your return!

10/10 Excellent

marilyn

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 13, 2023
Marilyn, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at SpringHill Suites Houston Downtown/Convention Center!

4/10 Poor

Piyumi

Liked: Cleanliness
Disliked: Staff & service
I really wanted to rate this property high as the place was clean and it was relatively easy to get around to the key places around Houston. However I then had a clothes bag taken from my room. I would like to assume it was an accident but I was disappointed at the level of support the staff then gave to locate it. I had to chase them up a few times to see if they were able to find it (which they didn’t). If you are staying at this property I would suggest you lock your items and don’t leave anything out.
Stayed 4 nights in Oct 2023