2/10 Terrible
Chad
Business traveller, Travelled with group
May 15, 2024
Disliked: Property conditions & facilities
I was moved to 3 different rooms because the 1st few were never cleaned/ cleaned very poorly. The pool out of service, (was advertised to be available). The laundry room was not available, (also advertised to be available). So I had to spend $22 at the local laundry mat because of this. I was told the manager would have a conversation with me the next day only to be told that the manager did not respond to the picture the front desk had me email, and they weren’t sure if the manager would show up at all. No one has reached out to me. Is it wrong to request compensation after all of that. I choose this hotel because I believed the name alone would ensure a comfortable and welcome stay when in reality this was the worst hotel experience I ever witnessed. ONCE AGAIN, I HAD TO SWITCH ROOMS 3 TIMES BECAUSE ALL OF THE ROOMS WERE FILTHY!!!!
Chad
Stayed 1 night in May 2024