Houston Medical Center, 7702 Main Street, Houston, TX
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was so nice and helpful. Room was nice and clean. the only thing I would complain about it that the shower was hard to maneuver for water temperature to hot for my taste.
Erica
Stayed 2 nights in May 2024
6/10 Okay
Erika
Travelled with family
May 28, 2024
Disliked: Amenities
Parking was very inconvenient and not free. The elevator from the lobby to parking garage broke down so the walk down was a bit hazardous. The water in the pool looked thick and murky. The room was very basic. The breakfast and bar were limited availability. Overall just average, nothing great.
The ac unit under the window is kind loud, but overall it’s a good experience.
Jonathan
Stayed 3 nights in May 2024
Response from Mikala B. on May 20, 2024
Thank you for being our guest while you were in the Houston area. Thank you for your feedback. We appreciate your business and hope to have you as our guest again soon.
2/10 Terrible
Abigail
May 16, 2024
Abigail
Stayed 1 night in May 2024
Response from Mikala B. on May 20, 2024
Thank you for being our guest. Please let us know what we could do differently in the future to improve your stay.We do hope you will give us another chance the next time you are in the are.
Very nice rooms and very clean. Host was very courteous and most helpful. Check in was a breeze and we will certainly stay there again. Excellent stay.
Victoria
Stayed 1 night in May 2024
Response from Mikala B. on May 20, 2024
Thank you for staying with us, while you were in the Houston area. It is great to see you enjoyed your time with us. We hope to have you as our guest again in the near future.
Quiet and clean Hotel. Large room.
Would be good to have restaurant open in the afternoon hours
Kees
Stayed 3 nights in Apr 2024
Response from Mikala B. on May 20, 2024
Thank you for being our guest while you were in the area. We appreciate you choosing us for your lodging needs and welcome your feedback.We hope to have you as our guest again in the near future.
It is easy to contact the hotel staff by phone. It's refreshing to know that your phone request is actually noted upon arrival. Transport to the hospital nearby was convenient even though there may be, understandably, wait time to be built into your schedule.
Service was pleasant at check in time. Melissa at the front desk provided good information concerning the property, parking, room location, which is helpful.
The property is clean, well maintained, comfortable. The parking is secured. The bed is too soft to my liking but it's a personal preference.
I'd stay at this hotel again when I'm in the area.
I didn't like the fact that breakfast was not complimentary other than that it was good.
Lara
Stayed 1 night in Apr 2024
Response from Mikala B. on Apr 25, 2024
Thank you for being our guest during your time in Houston. We appreciate your feedback. Please note that Courtyards do have the Bistro featuring Starbucks and do not have a complimentary breakfast.We do hope to have you stay with us again soon.
8/10 Good
Mariel
Apr 20, 2024
Liked: Cleanliness, staff & service
Mariel
Stayed 1 night in Apr 2024
Response from Mikala B. on Apr 25, 2024
Thank you for being our guest while you were in Houston. We appreciate you choosing Courtyard for your lodging needs. We hope you come to stay with us again in the near future.
Thank you for being our guest. We do want all of our guests to be satisfied and we are sorry this was not the case during your stay. We have put steps in place to do what we can so the AC not working is not a problem in the future.
6/10 Okay
Marcya
Travelled with partner
Apr 15, 2024
Disliked: Amenities
Nice property bathroom could have been a bit cleaner. Check in was ok I wasn’t greeted with kindness but the check out girl did extend my check out time with no issues
Marcya
Stayed 1 night in Mar 2024
Response from Mikala B. on Apr 16, 2024
Thank you for being our guest. We appreciate your feedback and are taking measures to ensure the front desk staff is friendly and the rooms are impeccable.
The check in person was talking in the phone while trying to check in people. So she couldn’t hear everything they were telling her on the phone or at the counter. Try doing one thing at a time. She took long to check in two people before me. When it was my turn she was on the home the whole time, she said she couldn’t help me because my room was already paid for. I just wanted a quiet part of hotel if possible because I had early appointments in am.
Leticia
Stayed 1 night in Apr 2024
Response from Mikala B. on Apr 16, 2024
I am sorry your arrival experience was not up to our standards. Your comments have been passed on to the proper leadership team to ensure this is not an issue in the future.We do hope you will give us another try the next time your travels bring you to the area.
Thank you for being our guest. We know you have a choice in lodging and appreciate you choosing us. It is great you found the hotel nice and comfortable.We look forward to you staying with us again soon.
Thank you for choosing Courtyard Houston Medical Center/NRG Park for your lodging needs while in the area. We appreciate your feedback and hope to have you as our guest again very soon.
10/10 Excellent
Damanpreet
Apr 13, 2024
Liked: Property conditions & facilities
Damanpreet
Stayed 1 night in Apr 2024
Response from Mikala B. on Apr 16, 2024
Thank you for being our guest. It is great to see you enjoyed your stay.We hope to see you again soon.
10/10 Excellent
Avery
Apr 11, 2024
Great place
Avery
Stayed 1 night in Apr 2024
Response from Mikala B. on Apr 12, 2024
Thank you for being our guest. It is great to see you enjoyed your stay with us. We do hope to see you again in the very near future.
We've stayed at a number of Courtyard by Marriott hotels and this was just not up to a normal standard. The room quality, the look from outside, just now what we expected from Courtyard.
Sarah
Stayed 3 nights in Mar 2024
Response from Mikala B. on Apr 12, 2024
Dear Sarah, Thank you for staying with us while you were in the area. I am sorry you did not find this Courtyard up to the normal standard you were expecting from a Courtyard. I will pass your comments on to the proper people, so they can address the issue accordingly. We do hope you will come back again and give us another try.
Receptionist was rude!!!
I asked what was good to eat around the area and he said google it...
Bar and Dinner was close because no one showed up to work.
bad bad bad specially not for what i paid for.
Excellent hotel; very up to date & clean! Only complaint is that the man who checked me in is not very friendly or explanatory about the check in process! Had to ask him several questions because he wasn't volunteering any information!
Nice hotel and convenient to Medical Center. Only negative is there was no deadlock bolt on inside of door. It had been removed or broken off.
Shanna
Stayed 1 night in Feb 2024
10/10 Excellent
Kiranika
Travelled with partner, Travelled with group
Feb 11, 2024
Liked: Cleanliness, staff & service, amenities
Loved my stay at this property!!! The staff was super friendly and very helpful. Check in was smooth and the rooms were super comfortable. Water was super hot so we had no issues there. The free area shuttle was so convenient and made getting back and forth to my convention so easy. Would definitely stay again.
Liked: The workers were great! Worked with us on a room we specifically wanted. Convenient to the hospital for a one night stay.
Didn't like: Toilet fill valve broken, beds hard (my opinion), pillow TOO soft, SMALL TV, no accessory package (ie. lotion, qtips, cotton balls), hair on drinking glass once taken out of plastic cover, window DIRTY.