Exterior
Check availability

Reviews of Candlewood Suites Houston Medical Center, an IHG Hotel

2.5 out of 5
Candlewood Suites Houston Medical Center, an IHG Hotel
10025 S Main Street, Houston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 250 out of 698 reviews" "
Rating 8 - Good. 238 out of 698 reviews" "
Rating 6 - Okay. 112 out of 698 reviews" "
Rating 4 - Poor. 53 out of 698 reviews" "
Rating 2 - Terrible. 45 out of 698 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

gary

Our tv remote didn’t work and I was disappointed that CNBC was not available. I really did like the room but wasn’t able to find ice
Stayed 1 night in Apr 2024

4/10 Poor

Michael

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Confusion on the room type
Stayed 1 night in Mar 2024
Response from Francy Davis on Mar 30, 2024
Dear Michael,We apologize if you got confused of the room type. Please give us a call, I will give you a free upgrade on your next visit.

2/10 Terrible

CESAR

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old, overpriced, cucarachas crawling on the walls.
Stayed 1 night in Mar 2024
Response from Francy Davis on Mar 18, 2024
Dear Cesar, Thank you for taking the time to tell us about your experience. I will talk to my team about this matter. Again, we apologize for the inconvenience you experienced during your recent stay. We hope to serve you better the next time you visit.

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Francy Davis on Mar 18, 2024
Dear James,Thank you for your survey. Please give us a call. Thank you!

8/10 Good

Amy

Travelled with family
Liked: Staff & service, property conditions & facilities
My wife stayed there. Her deposit was not returned and I was charged for four days when they only stayed for 2
Stayed 1 night in Mar 2024
Response from Francy on Mar 11, 2024
Dear Amy,Please call and provide us the hotel confirmation so we can check in the system. Thank you!

8/10 Good

Debra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was as close as you can get to medical offices. Hotel hard to get to.
Stayed 2 nights in Jan 2024
Response from Francy on Jan 31, 2024
Dear Ms. Debra,Thank you for taking the time to tell us about your experience. We apologized you had a hard time finding our hotel. The easy way to get here is turn to Whataburger.

6/10 Okay

Frances

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but worn
It is in walking distance to NRG and close to good restaurants, but the hotel is not well maintained. Smelled very musty in room and air unit was very loud. Staff was very nice but only would recommend if you want the great location to NRG
Stayed 1 night in Jan 2024
Response from Francy on Jan 9, 2024
Hi Frances,Thank you for taking the time to tell us about your experience. We apologize if we did not meet your expectations. Will talk to our team regarding this matter so we can provide you a better experience on your next visit.

2/10 Terrible

Marcellina

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The room smell like animal pee and staff told me to just spray something. I needed towel’s couldn’t get none bc they was none clean. My experience was horrrrrrible. Will not return to this location
Stayed 2 nights in Oct 2023
Response from Francy on Jan 9, 2024
Hi Ms. Marcellina,Thank you for your taking the time to tell us about your experience. Will talk to our housekeeping team regarding this matter. We apologize if we did not meet your expectation. I hope you stay with us again. Please give us a call.Sincerely,Francy

8/10 Good

CHARLEs

Liked: Cleanliness, staff & service, room comfort
Okay 4 the price
The room was playing. The hotel was clean. My shower had very lukewarm no hot water. There was a roach in my room.
Stayed 2 nights in Dec 2023
Response from Francy on Jan 9, 2024
Hi Mr. Charles,We apologized about your experience. We hope to serve you better next time you visit to Houston. Please give us a call.Sincerely,Francy

10/10 Excellent

quentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023
Response from Francy on Jan 9, 2024
Hi Quentin,Thank you for your survey. I'm glad you had a good stay.Best Regards,Francy

2/10 Terrible

Lee

Stayed 1 night in Nov 2023
Response from Francy on Jan 9, 2024
Hi Lee,Thank you for your survey. Please give us a call. We apologize if we did not meet your expectations.Sincerely,Francy

6/10 Okay

Alice

Stayed 4 nights in Nov 2023
Response from Francy on Nov 12, 2023
Hi Ms. Alice,Thank you for your survey!

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023
Response from Francy on Nov 6, 2023
Dear Terrance,Thank you for your survey!Best regard, FrancyDirector of Sales

8/10 Good

Carol

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Toilets were to low. Provided a safety hazard for mobility challenged people. Staff went above and beyond to be helpful
Stayed 2 nights in Oct 2023
Response from Francy on Oct 26, 2023
Dear Carol,Thank you for your feedback. I hope you will give us a chance by staying with us again.Sincerely,Francy DavisDirector of Sales

4/10 Poor

Emmett

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice and helpful. Room left a lot to be desired. The room had a kitchenette, the kitchen floor was sticky and there was food left in the refrigerator from a previous guest. The carpet in the rest of the room was gritty feeling, my son and I had to wipe the grit off our feet before putting on our socks.
Stayed 1 night in Sep 2023
Response from Francy Davis on Oct 26, 2023
Dear Emmett,Thank you for your feedback. I apologize if we did not meet your expectations. I will talk to my team regarding this. I hope you will give us a chance by staying with us again.

8/10 Good

Veronica

Stayed 1 night in Sep 2023
Response from Francy on Oct 26, 2023
Thank you!

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
The space is nice for the price
Stayed 4 nights in Sep 2023
Response from Francy on Oct 26, 2023
Thank you!

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the freeway and to TRG convenient
Stayed 2 nights in Sep 2023
Response from Francy on Sep 12, 2023
Ok

10/10 Excellent

Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved it here!! thinking about getting month package when stay is up !!
Stayed 2 nights in Sep 2023
Response from Francy Davis on Sep 8, 2023
Dear Nicole,Thank you for your feedback. I'm glad you had a good stay.Sincerely,

4/10 Poor

brandon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Run down. Hard to get in and out of. Glad my family wasn’t with me.
Stayed 2 nights in Sep 2023
Response from Francy Davis on Sep 8, 2023
Dear Brandon,Thank you for taking the time to tell us about your experience. I apologize if we did not meet your expectation. We hope to serve you better next time you visit.Sincerely,

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stay at Candlewood Suites in a different location and it was wonderful.....the room was nice and clean air conditioner work perfect water was hot .....my stay at Candlewood is always GREAT
Stayed 3 nights in Sep 2023
Response from Francy Davis on Sep 6, 2023
Dear Ms. Stacey,Thank you for taking the time to tell us about your experience. Your feedback is very important to us. I'm glad you had a good stay. Sincerely,

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service
I just wasn't really satisfied
Stayed 2 nights in Aug 2023
Response from Francy on Sep 4, 2023
Dear Ms. Mary,Thank you for your survey. We apologized if we did not meet your expectations. We hope to serve you better the next time you visit to Houston. Sincerely,

4/10 Poor

Taryn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was not that clean, had a very bad smell
Stayed 1 night in Aug 2023
Response from Francy on Aug 31, 2023
Dear Taryn,Thank you for your feedback. I apologize if we did not meet your expectations. I will advice my team when they clean the rooms they have to clean it properly. I hope you will give a chance by staying with us again.Sincerely,

10/10 Excellent

Nancy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, we arrived early and we’re allowed to check-in a couple hours early. The room and facilities were very clean!! I loved the water pressure in the shower…it was calming and refreshing after a 3hr drive to get there. I will definitely book here again when I return.
Stayed 1 night in Aug 2023
Response from Francy on Aug 31, 2023
Dear Ms. Nancy,Thank you for taking the time to tell us about your experience. I'm glad you had a good stay and are welling to return. Thank you,

8/10 Good

Saltus Training

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Francy on Aug 31, 2023
Dear Saltus,Thank you for your survey!Sincerely,

6/10 Okay

Nathaniel

Stayed 2 nights in Aug 2023
Response from Francy on Aug 31, 2023
Dear Mr. Nathaniel,Thank you for your survey. We apologized if we did not meet your expectation. We hope to serve you better the next time you visit.Sincerely,

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jul 2023
Response from Candlewood Staff on Aug 27, 2023
Dear Marion,Thank you for your survey. I'm glad you had a good stay.

4/10 Poor

Daniel

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Francy on Aug 31, 2023
Dear Daniel,Thank you for your survey. We apologized if we did not meet your expectation.We hope to serve you better the next time you visit.Sincerely,

10/10 Excellent

Stacy

Stayed 2 nights in Jun 2023
Response from Francy Davis on Aug 27, 2023
Dear Ms. Stacy,Thank you for your survey. I'm glad you had a good stay. Sincerely,

6/10 Okay

Destiny

Travelled with family
Overnight Stay
It was warm on the elevator and hot on our floor hallway but temperature was good in the room. Had problems with the toilet not flushing but maintenance came & fixed it in a timely manner. For an overnight stay it was good I’ll probably book again.
Stayed 1 night in Jun 2023

6/10 Okay

Olusola

Business traveller
Liked: Staff & service
Stayed 5 nights in Jun 2023

2/10 Terrible

Ed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were infestation of roaches on the bed. A Front desk gentleman who wrote his down as being "Alexis" without a work badge on told me to leave the property and he refused to refund or give me another room. And he told me to contact Expedia to cancel the reservation and Expedia would provide the refund. Please refund my money if I am being told to leave.
Stayed 1 night in Jun 2023

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Expedia for accomondating me
Stayed 1 night in Jun 2023

4/10 Poor

Carmen A

Business traveller
The air conditioner don’t work in bedroom also the phone and.charge 50 dollars to the room without notice when booking the room
Stayed 2 nights in Jun 2023

10/10 Excellent

WILLIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay but there was no drive way to the motel. Had to drive through 2 parking lots to get to the front door.
Stayed 1 night in May 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Stayed 1 night in May 2023
Response from Francy on May 22, 2023
Thank you Mr. Tim for giving us 10.

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in May 2023

2/10 Terrible

Joseph

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst stay ever.
Would not recommend this hotel. At 1am every night the fire alarm went off the hotel smelled of cigarettes and marijuana. The rooms are not very clean and have a moldy odor. When we complain to the hotel front desk. we were told we are sorry and they was told there was nothing they could do and the fire alarm going off was out of their control because someone was smoking in the room mind you this is a smoke-free hotel.
Stayed 2 nights in Apr 2023

6/10 Okay

Angelica

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

4/10 Poor

Vicki

Disliked: Staff & service
Stayed 1 night in Apr 2023

2/10 Terrible

Ryan

Travelled with family
Disliked: Amenities
This place is a 1 star at best. Location is right be freeway so you get that noise. Then, it’s in a rather decrepit part of town. So, you don’t want to be alone at night going to your car. The pool was shut down by the city. Our room had ceiling paint falling on the pullout couch during the night for a horribly done patch job over a major leak they repaired. Hallways and paint needing refresh 20 years ago
Stayed 1 night in Apr 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and nice. We were going to NRG stadium and walked back after the event and it was just a little too far to be convenient. There is a lot of fast food connected to the parking lot. The ice machines were taken out but I asked for some ice as we were walking out and the lady at the front desk was nice enough to get some from the back for me. The main downside was that some type of fire alarm went off every night we were there at like 1:30 in the morning.

2/10 Terrible

Brion

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Estuardo

Travelled with group
Liked: Cleanliness, room comfort
Great place to stay but needs some maintenance
Great hotel, comfortable suites, very convenient and well located. My first room was shaking the morning of my second day and the reason is that a huge washer was directly above or under and made the whole place shake. Coming from a country of earthquakes, it was not fun! They quickly found me another room in the same floor. Also great station for free coffee and goodies available to purchase for very reasonable prices. They should improve the A/C system that is still the window type, noisy but efficient. Pool was not open all the time of my stay (one week) neither one of the elevators. They could probably use more maintenance. A single elevator doing all the lifting work is not safe nor convenient. Very kind housekeeping and great helpers. Marta agreed to make my room in the middle of my long stay, even that by default they only offer to do it once a week. Will return for sure, but not a third time if they do not improve the maintenance.
Broken elevator. Bad sign!
What happened here?!
Stayed 2 nights in Mar 2023

6/10 Okay

Victoria

Stayed 1 night in Mar 2023

6/10 Okay

Scott

Stayed 1 night in Mar 2023

10/10 Excellent

Erma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
l loved the fact the facility iooked very clean, smelled fresh, and modern decor. Rooms were clean and equipped with all the necessary and thoughtful amenities/ essentials.
Stayed 1 night in Mar 2023
Response from Francy on Apr 9, 2023
Dear Erma,Thank you for choosing Candlewood Suite Medical Center. We hope you stay with us again.Sincerely,FrancyDirector of Sales

6/10 Okay

Sheryl

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Waynn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Driving into the property was a bit of a challenge as you had to go through other parking lots to get to it and the turn into it from Main Street could only be accomplished from one direction, without a long turnaround area when traveling the opposite direction. The pool was out of service due to maintenance issues. However, the people at the front desk and housekeeping was awesome. The rooms were clean and beds comfortable.
Stayed 2 nights in Mar 2023
Response from Francy on Apr 9, 2023
Dear Waynn,Thank you for taking the time to tell us about your experience. Your feedback is very important to us. We hope to serve you again in the future.Sincerly,FrancyDirector of Sales

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2023