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Reviews of Hotel Alexandra

4.5 out of 5
Hotel Alexandra
32 City Garden Road, North Point, Hong Kong

Reviews

8.0

Very good

Rating 10 - Excellent. 124 out of 319 reviews" "
Rating 8 - Good. 116 out of 319 reviews" "
Rating 6 - Okay. 35 out of 319 reviews" "
Rating 4 - Poor. 29 out of 319 reviews" "
Rating 2 - Terrible. 15 out of 319 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Angelie Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the housekeeping was keeping our room tidy and fresh.
Stayed 3 nights in May 2024

10/10 Excellent

omar, Astoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well done, friendly staff and rooms are easy to get around. Nice beds.
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on May 8, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Netra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on May 7, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Kwok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost personal property and suspect the cleaning maids took it
Stayed 6 nights in Mar 2024

4/10 Poor

Kana

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
When I stayed, air conditioning was not working. So the floor got wet and room was so humidity. Couldn’t sleep well
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on May 3, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

4/10 Poor

Kin Yip, Ma On Shan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on May 7, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply a palace of life memories... This hotel and staff are wonderful. It is a place that feels regal, food is amazing, I had the pool to myself in the morning, the gym is fantastic and the decor is something else.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on May 2, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Bradley

Stayed 4 nights in Apr 2024
Response from Guest Services Manager on May 23, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Carmen Haduca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it so much, the service is very good. I did pick this hotel because I like the ambiance and i see the pool its big and beautiful, I also called the staff if the pool is open they said yes and when we got there it is not open .we bought some swimsuits butbwe never used it. This is very disappointing.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 22, 2024
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is linked to Fortress Hill MTR Station via an overhead bridge. Very convenient! Lots of dining options with supermarket/ pharmacy etc located all nearby. Very good.
Stayed 9 nights in Apr 2024
Response from Guest Services Manager on Apr 16, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, just a bridge away from MTR
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on Apr 8, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Wendy Wing Fong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient! Lots of options for dining. Friendliness of the staff especially Aaron! Will come back in the future.
Stayed 22 nights in Feb 2024
Response from Guest Services Manager on Apr 8, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Wai Hee David

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 13 nights in Mar 2024
Response from Guest Services Manager on Apr 9, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Benny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with plenty of transportation options. Plenty of food choices with walking distance.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Mar 21, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Hiu Yu Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy Clean staff extremely diligent and polite. Facility is new and kept well. A very good stay.
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on Mar 21, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Gary

Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Mar 21, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 14 nights in Feb 2024
Response from Guest Services Manager on Mar 21, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

6/10 Okay

Andy

Travelled with family
Disliked: Staff & service
Everything about this hotel is average at best. I am not the kind that will go into details to trash someone, but it seems like is not people friendly at all.
Stayed 20 nights in Feb 2024
Response from Guest Services Manager on Mar 14, 2024
Thank you very much for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations and we will review your comments with our respective departments and make the necessary improvements. We look forward to serving you again in the near future.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel for short stay in HK
Service Staff was helpful as I lost my cellphone in the taxi and they helped me to get it back within 2 hours. Beds were comfortable and clean. Overall the hotel was impressively decorated and staff were courteous. Short walk to the MTR station. They also helped us booked a taxi to the airport without fuss.
Stayed 4 nights in Feb 2024
Response from Guest Services Manager on Mar 21, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

JAEYOON

Travelled with family
Liked: Staff & service, property conditions & facilities
커넥티드룸에서 묵었는데 (3명*2개방 = 6명) 2~3인용 방 자체를 통로만 연결시켜 놓은것이기 때문에 대가족이 함께 머물기에는 부적절합니다. 다만 MTR 접근성이 좋은 편이고 주변에 왓슨스, 편의점, 파이브가이즈, 맥도날드 등이 있어서 편하게 이용할 수 있었습니다. 조식은 가격대비 적당하다고 생각됩니다.
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on Mar 14, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Shalini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was beautiful! Rooms were slightly small and difficult to move around in at times but comfy overall. It was a good stay, would definitely stay here again. It’s close to the MTR and there are a lot of food places nearby.
Stayed 4 nights in Dec 2023
Response from Guest Services Manager on Mar 14, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs with good service. Lucky to have a room with nice view.
Stayed 8 nights in Feb 2024
Response from Guest Services Manager on Mar 14, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on Mar 14, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

Selene S.

Good property
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Mar 14, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the evening for a long layover in Hong Kong and wanted to go straight to bed. Check in took a few moments and we were off to the room. Breakfast was included and was adequate. Coffee with breakfast buffet was terrible. So Bad. Starbucks near by resolved that.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Mar 14, 2024
Thank you for staying at Hotel Alexandra. We are glad to receive your valuable comments regarding our service. We look forward to serving you again in the near future.

8/10 Good

david

Liked: Staff & service, property conditions & facilities, room comfort
Good quality hotel conveniently situated near to MTR Room was reasonable size for Hong Kong with partial harbour view
Stayed 5 nights in Dec 2023
Response from Guest Services Manager on Jan 12, 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

6/10 Okay

Sherry

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty
There are many stains on both the towels and the bed sheets.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 10, 2024
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

4/10 Poor

Larraine

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
this is a new hotel, but I am surprised at how they maintain the room, and also there's no seaview in clover cityview room, why they put up such a picture?
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 10, 2024
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

10/10 Excellent

Brian

Stayed 5 nights in Nov 2023
Response from Guest Services Manager on Jan 3, 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

Ho Man

Stayed 1 night in Dec 2023
Response from Guest Services Manager on Jan 3, 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

4/10 Poor

Chi Leung

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Jan 3, 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

6/10 Okay

Jasmine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Anti-climax
Lobby was impressive, luxurious feeling. Very long queue at check-in but staff was very helpful. However, anti-climax-upon stepping into room, toilet was stained, not clean, room was dusty. Size was typical of HKG hotel, that is small.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Jan 3, 2024
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

6/10 Okay

KENNETH

Liked: Staff & service, property conditions & facilities
Location is very good for easy access to public transportation.
Stayed 5 nights in Nov 2023
Response from Guest Services Manager on Jan 3, 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

Paul

Travelled with family
Liked: Staff & service, amenities
Good service at front desk. Room cleaning could be hit or miss. We booked 3 rooms, we found a blueberry under the desk in one of the room. Some area covered by dust. Hope they focus on cleaning and maintenance.
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 24, 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

8/10 Good

SIU YING

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the helpful staff. Hotel manager helped us ungraded our room knowing that we were traveling with kids. The hotel was clean and nicely decorated. Gives a 5-star feeling when you step in. However the location of the hotel sometimes is hard for our taxi drivers to find. It is located close to the MTR station(5 mins) so overall the location is not a big problem.
Stayed 6 nights in Nov 2023
Response from Guest Services Manager on Nov 24, 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our Front Office service, and this will be passed on to department concerned so that we may recognize their effort given in which provided you a pleasurable experience. We look forward to serving you again in the near future.

10/10 Excellent

Wei Yin

Stayed 2 nights in Nov 2023
Response from Guest Services Manager on Jan 3, 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

King Yu Steffi

Stayed 6 nights in Nov 2023
Response from Guest Services Manager on Jan 3, 2024
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Guest Services Manager on Nov 24, 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

10/10 Excellent

Yim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All front desk staff friendly except one. Newly decorated facilities with small size rooms.
Stayed 7 nights in Sep 2023
Response from Guest Services Manager on Nov 10, 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

4/10 Poor

Wing Chi

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The photo shows that there was a sofa inside the room. however, the rooms were extremely small. It did not have sofa. We were disappointed and requested to change into the suite. Please do not believe the photos, the hotel told us that the photo was mismatched. All the twins rooms do not have sofa.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Nov 10, 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

10/10 Excellent

Kathy

Stayed 4 nights in Sep 2023
Response from Guest Services Manager on Sep 20, 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

MOHAMMED EL

Travelled with family, Travelled with family and small children
Liked: Amenities
Clean and good location
Stayed 9 nights in Aug 2023
Response from Guest Services Manager on Sep 20, 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

4/10 Poor

Elaine

Business traveller
Disliked: Cleanliness, amenities
The air conditioning was not functioning well and the room and the bed is dusty.
Stayed 2 nights in Jul 2023
Response from Hotel Alexandra on Aug 9, 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

6/10 Okay

WEIPING, North Bergen

Stayed 15 nights in Jun 2023
Response from Hotel Alexandra on Aug 9, 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remark regarding our service, we look forward to serving you again in the near future.

8/10 Good

albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient transportation, MTR close by. Good partial view of the harbour. Good restaurant food and service. The air-condition control was not stable , either too hot or too cold.
Stayed 12 nights in May 2023
Response from Hotel Alexandra on Jun 16, 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good hotel. Nice service.
Stayed 10 nights in May 2023
Response from Guest Services Manager on May 29, 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remarks regarding our service, and these will be passed on to department concerned so that we may recognize their effort given in which provided you a pleasurable experience. We look forward to serving you again in the near future.

6/10 Okay

Arthur

Travelled with partner
Liked: Staff & service, property conditions & facilities
Noisy HVAC, light sleeper beware. Room appears clean but some area was dusty. Safe did not work. Body shampoo bottle did not pump. Shower floor drain clogged. Sink drain partially clogged. Needs more attention to details.
Stayed 5 nights in May 2023
Response from Hotel Alexandra on Jun 16, 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

8/10 Good

Man Ho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful and quiet place to spend a holiday, and the hotel buffet was about average as well.
Stayed 1 night in May 2023
Response from Guest Services Manager on May 29, 2023
Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we look forward to serving you again in the near future.

6/10 Okay

Arthur

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Really loud HVAC system. Weird elevator protocol where you have to fight yourself to the front to perform room card validation.
Stayed 9 nights in May 2023
Response from Hotel Alexandra on Jun 16, 2023
Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

10/10 Excellent

Eileen Charm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Enjoyed our stay at Hotel Alexandra. There's a brideway going to mtr. Rooms are clean but a bit small. All necessities complete except for lotion. Overall we had a great star!
Stayed 5 nights in Apr 2023
Response from Guest Services Manager on May 29, 2023
Thank you for staying at Hotel Alexandra. We are glad to read your favourable remarks regarding our service, and these will be passed on to department concerned so that we may recognize their effort given in which provided you a pleasurable experience. We look forward to serving you again in the near future.