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Reviews of The Palms Resort

3 out of 5
The Palms Resort
Palm Avenue B, Holetown, St. James

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 88 reviews" "
Rating 8 - Good. 36 out of 88 reviews" "
Rating 6 - Okay. 17 out of 88 reviews" "
Rating 4 - Poor. 4 out of 88 reviews" "
Rating 2 - Terrible. 4 out of 88 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Beverley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the aesthetic of the property. Love the pool, and nearby beach
Stayed 2 nights in May 2024
Response from Magy on May 6, 2024
Hi Beverley, thank you very much for your review. We are happy to know you enjoyed your stay and loved our location. Do come visit us again soon!

10/10 Excellent

Elizabeth

I enjoyed a fabulous, restorative stay at The Palms Resort. I hope to return before too long. A great, peaceful setting and just what was needed to ensure my first visit to Barbados was wonderful.
Stayed 11 nights in Apr 2024
Response from Magy on May 6, 2024
Hi Elizabeth, thank you so much for taking the time to share your experience during your stay at The Palms Resort. We are delighted to know we have met your expectations and do look forward to welcoming you back soon!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Apr 2024
Response from The Palms Resort Team on Apr 30, 2024
Thank you for sharing your review David and we were happy to have you stay with us at The Palms Resort. We are pleased to see that you had a pleasant stay with us and our team looks forward to welcoming you back on your next visit to Barbados!

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palms Resort was excellent. The entire complex is very pretty with palm trees nicely placed to provide shade. The rooms were bright, clean and inviting. Each room has either a patio or balcony that you enjoy esecially at night when it's cool and the pool is lit up. Book with the Palms Resort. You wont regret it.
Stayed 3 nights in Mar 2024
Response from The Palms Resort Team on Apr 4, 2024
Thank you for your review Don and our team was delighted to host you at The Palms Resort! We are happy to hear that you had a pleasant stay and that you were pleased with your apartment. Thank you for staying with us during your visit to Barbados and we look forward to welcoming you back on a future booking.

8/10 Good

Auset

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Palms Resort Team on Mar 31, 2024
Thank you for your review Auset! Our team was happy to host you at The Palms Resort and we are pleased to hear that you had an enjoyable stay with us. Thank you for choosing our hotel and we look forward to welcoming you back on your next visit!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome little gem just a short walk off the beaten path
Stayed 7 nights in Mar 2024
Response from The Palms Resort Team on Mar 25, 2024
Thank you for your review James! Our team is happy to hear that you enjoyed your stay with us at the Palms Resort. It was a pleasure hosting you and we look forward to welcoming you back on your next visit.

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Palms Resort Team on Mar 14, 2024
Hi Daisy, Thank you for your review! Our team was happy to host you and to hear that you enjoyed your overall stay with us at The Palms Resort. We hope to welcome you back soon on a future visit to Barbados!

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities
quiet and comfortable stay with a good pool and excellent staff
Stayed 14 nights in Jan 2024
Response from Magy on Feb 14, 2024
Hi Ken, thank you for your review and we are delighted to know you had a comfortable stay. We look forward to welcoming you back again soon!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Magy on Feb 14, 2024
Hi Valerie, thank you again for staying with us at The Palms Resort. We hope you had an enjoyable visit and look forward to welcoming you back in the near future.

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The two-bed apartment had recently been refurbished to a very high standard overlooking the pool - all facilities including a washer/dryer were exceptional. Unfortunately, no dining or bar facilities available on site however, this probably contributed to quiet and calm of the facility. Great place for a relaxing trip.
Stayed 7 nights in Jan 2024
Response from Magy on Jan 29, 2024
Hi Anita, thank you for staying with us at the Palms Resort and for sharing your experience during your stay in our newly built unit. We are delighted to know we have met your expectations and do hope to welcome you again in the near future.

8/10 Good

Andrey

Stayed 5 nights in Jan 2024
Response from The Palms Resort Team on Feb 3, 2024
Thank you for your review Andrey! We are happy you had a pleasant stay with us at The Palms Resort and we look forward to welcoming you on a future visit.

10/10 Excellent

Don, Tulsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All A-OK
Stayed 3 nights in Dec 2023
Response from Magy on Jan 11, 2024
Hi Don, Thank you for your review and we are happy to know that overall you enjoyed your stay. We hope to welcome you again soon!

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Dec 2023
Response from Magy on Dec 16, 2023
Hi Roger, thank you for taking the time to leave a review and we are happy to know that overall, you enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect.
Stayed 2 nights in Oct 2023
Response from Magy on Oct 25, 2023
Hi Elena, thank you for taking the time to share your review and we are delighted that overall, you enjoyed your visit. Thank you again for your feedback and we hope to welcome you back again soon!

2/10 Terrible

amer

Stayed 1 night in Sep 2023
Response from Magy on Oct 17, 2023
Hi Amer, thank you for sharing your review. We are happy to know that overall, you enjoyed your stay and do hope to welcome you again soon!

8/10 Good

Chan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The unit was very comfortable. Regardless of it being on the west coast, and it's a 20-30 minute drive to the south, entertainment is still in close proximity...walking distance. Dislike - Shower curtain. Should be discarded.
Stayed 4 nights in Aug 2023
Response from Magy on Aug 10, 2023
Hi Chan, thank you so much for sharing your review and happy to know overall you enjoyed your stay. We appreciate your valued feedback and do hope to welcome you again in the near future.

10/10 Excellent

Rudranauth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent for my first vacation there and the area is so quiet.
Stayed 5 nights in Jul 2023
Response from The Palms Resort Team on Aug 5, 2023
Thank you for your review Rudranauth! We are happy to hear that you had a pleasant stay with us and we look forward to welcoming you back to the Palms Resort on your next visit to Barbados.

6/10 Okay

Megumi

Liked: Staff & service
Stayed 13 nights in Jul 2023
Response from Magy on Aug 4, 2023
Hi Megumi, thank you for leaving a review. We are happy to know overall you enjoyed your stay and hope to welcome you again in the near future.

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was very unique. The property was very clean and well-maintained. I will recommend this place to everyone.
Stayed 2 nights in Jul 2023
Response from The Palms Resort Team on Jul 25, 2023
Thank you for your review Marsha! We were happy to have your stay with us at The Palms Resort and we hope to welcome you back soon on a future booking.

10/10 Excellent

Tafazzul

Stayed 7 nights in Jul 2023
Response from The Palms Resort Team on Aug 8, 2023
Thank you for your review Tafazzul! We were happy to have your stay with us at The Palms Resort and we do hope to welcome you back on a future booking.

6/10 Okay

Nadia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did enjoy my stay and liked the apartment but here is where I would suggest that the staff make improvements: - Friendliness & being welcoming. There was only two staff members who actually made me feel welcome at the property and one was a facilities/gardener worker. - I have never stayed at a hotel near the beach or with a pool on the premises in which you have to pay an additional cost to use a pool/beach towel! I thought that was ridiculous and not something customary in the hospitality industry. -I did enjoy was the cleanliness of the property, and design of the room, living room and balcony. Also, liked that they had a pool.
Stayed 2 nights in May 2023
Response from Sym on Jul 3, 2023
Hi Nadia, Thank you for your review and we appreciate your feedback. We were happy to have you stay with us at The Palms Resort and we hope to welcome you back on a future booking.

2/10 Terrible

Jan-Yves

Disliked: Cleanliness, property conditions & facilities
About this property the outside appearance is great and on Entry the aesthetics were appealing . However, maintenance and cleaning are not their strong point. On entry to my room, I was met with roaches of which I had to exterminate, the following morning I was met with more roaches , at this point I reached out to the front desk to report the matter. A room change was offered which I accepted. On entering into the new room I was greeted with the ac unit not functioning. Consequently, another room change was offered. I inspected the third offered room I tried the ac unit which worked but presented with a foul mouldy smell as if it had not been serviced for some time . I was most dissatisfied with this as my long anticipated weekend was ruined and my concern of my sinuses forced the made decision to leave the property. My only advice is to implement or change your SOP for facilities management.
Response from The Palms Resort Team on Jun 20, 2023
Hi Jan-Yves,Thank you for your review. We are very sorry for the encounter with the insect, but please know that we do treat our property and rooms regularly for all pests. This was indeed unfortunate.We did have the opportunity to turn the a/c unit on in the room to which you were relocated, as it is the hotel’s policy for guest comfort to cool the room prior to check-in.We are unfortunately not certain what may have occurred upon your stay and the challenges with the a/c unit.While you had declined another suggested room, we do hope we may again welcome you to the Palms Resort for a relaxing and enjoyable stay.

8/10 Good

Kester

Stayed 2 nights in Jun 2023
Response from The Palms Resort on Jul 9, 2023
Thank you Kester for your review and for staying with us at The Palms Resort. We look forward to welcoming you on a future stay!

10/10 Excellent

Aaliyah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for 3 nights The staff there are knowledgeable and helpful The place is really clean, quiet and safe I would definitely recommend
Stayed 3 nights in May 2023
Response from Magy on Jun 1, 2023
Hi Aaliyah, thank you so much for your review. We are happy you enjoyed your stay and our staff was helpful to you. We do hope to welcome you again in the future

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely. Birds. Saw a monkey on my way to town. The people were really nice too.
Stayed 1 night in May 2023
Response from The Palms Resort on May 26, 2023
Thank you Andrea for your review! We are happy you had an enjoyable stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Melvin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated
Stayed 7 nights in May 2023
Response from The Palms Resort on May 24, 2023
Thank you Melvin for your review and for staying with us at The Palms Resort. We look forward to welcoming you on a future stay!

8/10 Good

Nathifa

Liked: Cleanliness, staff & service, property conditions & facilities
I like the property will stay definitely again. Close to supermarkets & shopping.
Stayed 3 nights in May 2023
Response from Magy on May 23, 2023
Hi Nathifa, Thank you for sharing your review. We are happy you enjoyed your stay and loved our location. We are looking forward to welcome you again soon!

10/10 Excellent

Nicole

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were looking for a peaceful place to rest and relax and this was it! The suite we had was clean and the towels were big and fluffy.
Stayed 10 nights in May 2023
Response from The Palms Resort on May 20, 2023
Hi Nicole, thank you for your review and we are happy to hear that your stay with us was a relaxing one! We hope to welcome you back to the Palms Resort in the future.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Everything was as it should be. Great little clean and quiet place within walking distance to everything
Stayed 6 nights in Apr 2023
Response from Magy on Apr 24, 2023
Hi Alan, Thank you for your review and we are happy to know you enjoyed your stay and loved our location. We hope to welcome you again soon!

8/10 Good

Kyjuan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice property, clean rooms with very tasteful furnishings. The property and grounds are kept in immaculate condition.
Stayed 8 nights in Mar 2023
Response from Magy on Apr 9, 2023
Hi Kyjuan, thank you so much for sharing your review. We are happy you enjoyed your stay and hope to welcome you again soon

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful refurbished facility, placed for an ideal holiday in Holetown.. highly recommended
Stayed 14 nights in Jan 2023
Response from Shontelle on Feb 4, 2023
thank you, John, for your feedback.we do appreciate your comment.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Very good value for money. Recently renovated so clean and modern. Good location, 10 mins walk from beach, shops, bus stop etc but very quiet and peaceful. Handy beach towel rental and beach club access. Staff very friendly and willing to help. My only point for improvement would be for staff to proactively turn on the hot water booster on overcast days as there was not enough solar power to heat the showers and many we had were cold
Stayed 8 nights in Dec 2022
Response from Shontelle on Feb 4, 2023
Thank You we do wish to see you stay with us again.

8/10 Good

Iain

Liked: Cleanliness, staff & service
Property and Staff were all First Class and went that extra mile to help however the downside was the fact that there was NO bar or restaurant on the complex and the nearest Supermarket was a fair distance etc , so for someone like me with mobility issues it ment a Taxi everywhere !

8/10 Good

Naomi

Travelled with family
Liked: Staff & service, room comfort
Nice hotel
Nice hotel for what we paid, nice pool friendly staff. Could do with updating but in good location
Stayed 14 nights in Feb 2022

6/10 Okay

Shanelle

Liked: Cleanliness
Stayed 1 night in Jul 2022

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think something should be done about the Wi-Fi in 2022 we’re Wi-Fi is free all over as a guest you should be able to get free Wi-Fi for all your device,Other than that it a very friendly environment.
Stayed 2 nights in Jun 2022
Response from Jennifer on Jun 14, 2022
Good Afternoon, Many thanks for your feedback. We do appreciate as your feedback gives us insight as to where we need to correct and ensure we meet guest needs. Will look at changing this ASAP. Thank You

10/10 Excellent

James Francis Goland, Wembley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CHOSE PROPERTY MAINLY BECAUSE OF SPLENDID SWIMMING POOL & WONDERFUL PALM TREES.EASY TO SELF CATER ABOUT 15 MIN WALK TO MASSY SUPERMARKET.STAFF GREAT ESPECIALLY CLEANERS WHO CLEANED APARTMENTS EVERY DAY. RECOMMENDED.
Stayed 14 nights in Apr 2022
Response from Jennifer on Jun 14, 2022
Good Afternoon, Many thanks for choosing The Travellers Palm Hotel as your getaway accommodation. I really do appreciate your feedback and will ensure I share with staff. Hopefully will see you some time soon . Thank you

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2022

10/10 Excellent

Tony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2022
Response from The Palms on Mar 24, 2022
Good Afternoon Many thanks for your 10/10 So happy we met your expectations and we look forward to greeting you soon again. Thank you for choosing The Palms Resort

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traveller's calm
very nice relaxed resort. enjoyed daily early morning swim in their nice pool.
Stayed 7 nights in Feb 2022
Response from The Palms on Feb 25, 2022
Good Morning Many thanks for your feedback Happy to hear that you had a relaxed holiday. Looking forward to greeting you some time soon again. Thank you for choosing us

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Very Tired Hotel
Definitely not modern or Deluxe (as quoted on their website) and incredibly slow wifi Wifi is chargeable and only for two devices. A key for the security safe is also chargeable. Wifi was incredibly slow. When I did speed tests they never even reached 1mb/s. Streaming is almost impossible and two or more people using the service would notice problems all the time. There were no plug in bathroom basin or kitchen sink. Asked for a plug and was given one. TV in room did not work and attempt to fix the problem failed. Generally a very tired room, last refitted at least 20 years ago, possibly longer. The hotel had planned a refurbishment programme but only managed to do one room. That one is not generally given to guests. However, if guests complain about their accommodation it is then used as a sop. I also suspect that it is used for publicity photos and if any travel companies come to visit! Other issues Water to the hotel was off on two occasions for an hour or two each Power failed one night and caused the Wireless Internet to crash for most of the next day. There were no hangers in the wardrobe. Kitchen basin drain was blocked and takes a very long time to empty leaving a greasy residue. There was a broken window pane in one of the glass doors to the balcony.
Stayed 14 nights in Dec 2021
Response from The Palms on Feb 25, 2022
Good morning Many thanks for your feedback as I always appreciate comments to see how we can improve services. I do apologise for any inconveniences caused during your stay and that we did not meet your expectations. We did start a refurb on one room but was delayed due to Covid but will hopefully make some changes soon . That room is sold as part of our room count and is based on request and availability but is not advertised thru our tour ops. All the best to you. Hopefully we will see you some time again.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
What a lovely stay we had at Traveller's Palm Hotel. A beautiful well run small property in Holetown. Huge rooms, beautiful spotless pool. Jennifer at the front desk is so nice and helpful. I would definitely return!
Stayed 2 nights in Nov 2021

2/10 Terrible

Tracy, England

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this property on statements made by various estate agents on their websites .I was looking to buy whilst on the island. It was stated that all the apartments had been completely renovated with pictures showing how modern and clean the apartments were .Unfortunately only one apartment had been renovated ,and this apartment was the show apartment and not for rental . As soon as my quarantine was over , I moved out . The apartments are filthy, dated and truly unloved . The owner needs to spend money here as this place could be a goldmine . I Wouldn’t recommend this place to anyone . I was able to get a refund for the unused days
Stayed 14 nights in Nov 2020
Response from Manager on Dec 15, 2020
I do apologise for your disappointment but nowhere is it suggested to clients booking thru a Tour operator or online booking that all rooms are renovated. It is noted that you booked online and not thru an agent based on room purchase thus the misunderstanding and disappointment. Thru real estate agents it does speak of room sales based on show room description. As explained to you with the interruption of Covid-19 plans came to a halt. It is with regret that your expectations were not met. Stay safe

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
can safe nice
nice people, clean safe and secure ,prefer an extra sheet
Stayed 1 night in Aug 2020

6/10 Okay

Richard W., UK

Pleasant stay in budget accommodation, but with minor issues
Apartment is spacious and well appointed, its location is about 40 min walk to the beach/bar although 30mins to the Chattel Houses for coffee. The pool is small but sufficient. The bar has irregular opening and generally closed. no food is available unless by arrangement. Laundry can be an issue; limit on towels, sheets not always available. maintenance(light bulbs/air con/fan) needs patience. reception staff are excellent. Good value budget appartment on West coast Barbados
Stayed 10 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Nice and comfortable beds, lots of space in the room. Not enough towels.
Stayed 7 nights in Dec 2019

8/10 Good

JamesC, Wembley UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this self catering property as part of a package of flights & airport transfers & was pleasantly surprised.Great staff work hard to keep complex clean large room kitchen with outside patio.Great pool ideal for children as steps down shallow area.About 10 mins walk to local buses I used to explore many wonderful West coast & 15 mins to local supermarket for self catering.I bought local fish Mahi Mahi at local fish market tasty & no problem cooking in foil oven.Recommended.
Stayed 7 nights in Apr 2019