Hesel Vacation Packages

Disappointed that the air conditioning and the mini fridge were not working properly.

Great hotel, just way out of the way and distant from main shopping

Check in was friendly and informative advising of us faculties available such as pool and bar. Our room was lovely perfectly clean and well proportioned with comfortable beds and an awesome shower. Turned out pool was not available as there was maintenance issues but this was not very clear to non German speaking guests and not advised in checkin. Also bar was unavailable not open and no explanation provided. Some staff were great others not so helpful. Poor compensation offered for the broken pool and closed bar. Shame as hotel was lovely otherwise.

Beautiful Hotel, the first guy at the front desk was friendly, helpful, other front desk not too friendly. At breakfast time one lady is always watching you, what you eat, what you do, you feel like you’re doing something wrong when you get up to get your food, it’s a buffet, she came to us in a bad way to tell us , to do not use the glass cups to serve yogurt, because it’s going to be difficult for them to wash the glass. Check out, do it on time because you have to make a line and wait for your turn until they finish check ins. I won’t stay there any more, just for the unfruitful and unhappy staff.

We recently stayed here for the Hamburg Marathon. The hotel is a short walk from the start / finish area, close to public transport, and many good restaurants nearby. The staff were friendly and helpful. The room was immaculately cleaned daily, and our room was very quiet and comfortable. We look forward to staying with you again soon.