Exterior

Reviews of Hampton Inn & Suites Hershey

2.5 out of 5
Hampton Inn & Suites Hershey
749 E Chocolate Ave, Hershey, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1004 reviews" "
Rating 8 - Good. 275 out of 1004 reviews" "
Rating 6 - Okay. 121 out of 1004 reviews" "
Rating 4 - Poor. 71 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has everything we needed and more and the staff was so friendly to deal with. Check out was as easy as just leaving your room keys at the front desk. Breakfast did the job. Decent selection. Eggs, toast, bagels, yogurt, juice, coffee bar, homemade waffles with all the syrups and toppings and cold cereal. The courtyard was enclosed and was safe and relaxing. The pool looked nice. We didn’t have time to use it though. The rooms were nice and clean with comfortable beds. The bathroom counter was long (it was me and my bet friend for a concert) so it was nice to have the space to get ready. Also a desk area with mirror and light with charger ports to use as well if needed and a full length mirror. The venue and Hershey park were so close we just ubered to avoid driving and sitting in traffic and it cost the same price as parking so it was worth it. There is an adorable restaurant next door that has a nice big screened in deck for outdoor eating and inside as well. Area is clean and safe. Parking is around back so carrying our stuff in was a little annoying but they have a horseshoe that can be used to drop off at the front door. They also sell microwaveable food and snacks and drinks at the front counter. We would definitely stay here again. No patio or balcony though but they provide eco friendly shampoo, conditioner and body lotion and plenty of towels in the room.
Stayed 1 night in May 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean and quiet!
Stayed 1 night in May 2024
Response from Claire on May 23, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us. It was a pleasure serving you, and we look forward to welcoming you back soon.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly and the room was nice.
Stayed 2 nights in May 2024
Response from Claire on May 23, 2024
Thank you for taking the time to share your feedback! Providing exceptional service is always our top priority, and we're thrilled that our team made your visit enjoyable. We'll be sure to pass along your kind words to them. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Claire on May 22, 2024
Thank You

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay went very well. We were in town for a baseball tournament and the location and amenities fit our necessities in comparison to other hotels in the area. We loved the breakfast because there was abundance and variety. The staff was both helpful and friendly. We would stay there again.
Stayed 1 night in May 2024
Response from Claire on May 20, 2024
Thank you so much for the compliments. We are thrilled that you enjoyed and we look forward to hosting you and your team again

8/10 Good

Samantha, North Plainfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Claire on May 20, 2024
Thank you

10/10 Excellent

Linda

Spotlessly clean everywhere, comfortable beds, great breakfast included with eggs, sausage, pancakes, etc. Nice little craft beer restaurant directly across the road. Would definitely stay again.
Stayed 1 night in May 2024
Response from Claire on May 18, 2024
Thank you so much. We really take pride in our hotel and we are happy to hear that you enjoyed your stay. See you soon.

6/10 Okay

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Should keep check on parking lot. We were on 1st people outside window talking very late and smoking which travels inside. Had a hard time sleeping after that
Stayed 1 night in May 2024
Response from Claire on May 15, 2024
We do apologize for this we do have designated smoking areas which are not right next to the guest rooms. unfortunately, not everyone abides by the rules, and we do hallway checks. but cant always catch people outside. If you had called us we would have made our way around to ask them to quiet down and smoke in the designated areas

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place would go back
Stayed 1 night in May 2024
Response from Claire on May 12, 2024
Thank you so much. We look forward to seeing you here again, hopefully soon

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The property is getting a bit dated. Room was small but fit our needs. Staff was friendly. Breakfast was good
Stayed 1 night in May 2024
Response from Claire on May 12, 2024
Thank you for the review. We just renovated our lobby this summer with rooms coming up in the next couple of years. We hope we see you again soon

10/10 Excellent

Christopher

Everything was awesome I just wish you had some rooms dogs were not allowed in. I have allergies and left there sneezing eyes watering like crazy.
Stayed 1 night in May 2024
Response from Claire on May 10, 2024
Oh My goodness. Thank you for the great review. I am so sorry about us not really having rooms dogs are not allowed in. We do try to deep clean after an animal has stayed in a room if we know. We do try to keep animals on the first two floors, but i do apologize and hopefully we can work a better solution for our guests with pet allergies.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. However, parking near the entrance is very limited. It was raining most of the weekend, so we got drenched coming and going.
Stayed 1 night in May 2024
Response from Claire on May 6, 2024
We are so happy to hear you enjoyed your stay although we are sorry you got drenched. We do have umbrellas at the desk if you need in future

6/10 Okay

Michelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff at the front desk are always very helpful and welcoming when we visit this location. I love seeing the same friendly faces each time.
Stayed 3 nights in Apr 2024
Response from Claire on Apr 27, 2024
Thank you so much we love our staff too

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and professional staff
Stayed 2 nights in Apr 2024
Response from Claire on Apr 27, 2024
Thank you so much we love to hear these comments

10/10 Excellent

THOMAS H

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Claire on Apr 27, 2024
Thank you for the great rating

6/10 Okay

Amanda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Claire on Apr 27, 2024
Thank you for your rating, we hope you choose to visit again.

8/10 Good

Sibyl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Staff were friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Claire on Apr 23, 2024
Thank you for your kind words.We are so happy you enjoyed your stay.

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a convenient location for us to visit our daughter and right next to the Hershey Pantry. The lower rating was due to a booking issue that could have been handled a bit better. Hotel itself was great.
Stayed 1 night in Apr 2024
Response from Claire on Apr 16, 2024
Thank you so much for comments.

10/10 Excellent

Arnab

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly staff
Stayed 2 nights in Apr 2024
Response from Claire on Apr 10, 2024
Thank you very much for your positive review. Hopefully we shall see you soon.

10/10 Excellent

Sasireka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Claire on Apr 10, 2024
Thank you!

10/10 Excellent

Donald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids had a ball at the pool
Stayed 3 nights in Mar 2024
Response from Claire on Apr 10, 2024
Thank you. We are so happy that your kids had a blast at the pool.

2/10 Terrible

Vincient, KANSAS CITY

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I prepaid and given away so they downgraded me but kept my rate the same, The downgraded room's HVAC did not work so they moved me. The place smelled of marijuana and trash. They only clean the rooms every other day so everyone leaves their smelly trash in the hall.
Stayed 3 nights in Apr 2024
Response from Claire on Apr 5, 2024
Sir, you were not downgraded, you were given a room of the same value. Unfortunately, it was a busy sold-out night, and we had no kings available, and a room with a queen is the same value as a king. We do only clean stayovers room every other day unless requested otherwise, but we do pick up trash every day on a regular basis. We have people that clean the hotel every day and if we feel as though someone is smoking anything in their room we do knock on the door and explain the smoking policy as well as charging the guest. I do apologize that your stay was not as great as we try to make everyone's stay. Hopefully next time we can make it right.

10/10 Excellent

Dave

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for 1 night
Stayed 1 night in Mar 2024
Response from Claire on Apr 5, 2024
Thank you we look forward to seeing you again

6/10 Okay

Maricela, SANTA BARBARA

Travelled with family
The property was clean, quiet and very busy. We had a good experience over all.
Stayed 1 night in Mar 2024
Response from Claire on Apr 4, 2024
Thank you. Hopefully you will come back to visit us and we can make it even better

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, clean, quiet, food was great. I will definitely stay here again!
Stayed 3 nights in Mar 2024
Response from Claire on Apr 4, 2024
Thank you so much. We cant wait to see you again, hopefully soon

10/10 Excellent

Zhane

Liked: Cleanliness, staff & service, property conditions & facilities
Good parking and good service and comfortable and clean rooms 10/10
Stayed 2 nights in Mar 2024
Response from Claire on Apr 1, 2024
Thank you so much for the sweet review

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hershey Park, place is clean, breakfast choices were great.
Stayed 1 night in Mar 2024
Response from Claire on Apr 1, 2024
Thank you so much for your kind review

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean environment, nice breakfast easy parking ! Good for families
Stayed 2 nights in Mar 2024
Response from Claire on Apr 1, 2024
Thank you for you great review. We hope to see you again

10/10 Excellent

Rut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel.
Stayed 1 night in Mar 2024
Response from Claire on Apr 1, 2024
Thank you so much for your lovely review. We hope to see you again soon.

8/10 Good

Tami

Stayed 2 nights in Mar 2024
Response from Claire on Apr 22, 2024
Thank you so much, we are happy that you enjoyed your stay with us

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from Claire on Apr 1, 2024
Thank you, We love all our guests

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer at the front desk
Stayed 1 night in Mar 2024
Response from Claire on Mar 26, 2024
Thank you so much for your kind words

6/10 Okay

Colleen

Travelled with partner
Overall a good experience but there were very noisy guests running down halls, knocking on doors and slamming doors very late into the night.
Stayed 1 night in Mar 2024
Response from Claire on Mar 26, 2024
Thank you for your review. During your stay we had multiple teams staying here and although we do our best to keep them confined to one space, they sometimes don't listen

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The hotel is a little worn, but it was still a nice place to stay. The walls are thin and even in the room if someone is in the bathroom you can hear them. But other than that it was nice and I would return. The breakfast was delicious and had so many items to choose from!
Stayed 1 night in Mar 2024
Response from Claire on Mar 26, 2024
Thank you for your review

10/10 Excellent

Zhaohua

Stayed 1 night in Mar 2024
Response from Claire on Apr 12, 2024
Thank you so much for the fantastic rating

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue on Mar 19, 2024
It was our pleasure to have you stay with us. Thank you for your wonderful review.

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfectly situated. Parking wasn’t an issue. Outside receptacles were always overflowing with loose rubbish left to blow around.
Stayed 1 night in Mar 2024
Response from Sue on Mar 19, 2024
Thank you for your review, we greatly appreciate it. On behalf of our staff, I apologize for any inconvenience.

10/10 Excellent

Margaret K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beyond expectation, as well as the complimentary breakfast. Location very convenient
Stayed 1 night in Mar 2024
Response from Sue on Mar 19, 2024
Thank you for taking the time to share your experience with us. Our Mission is your satisfaction.

10/10 Excellent

Diana, Easton

Business traveller
Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Claire on Mar 17, 2024
Thank you we are happy you enjoyed your stay

6/10 Okay

Elisha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You can tell the hotel was aged and needed some updating. The bed was very uncomfortable and the room had a musty smell to it.
Stayed 1 night in Mar 2024
Response from Claire on Mar 18, 2024
I am sorry you felt this way. We just renovated our lobby and we will be working on updating our rooms in the next year or two.

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue on Mar 12, 2024
Thank you for choosing to stay with us, it was our pleasure to serve you for all your traveling needs.

10/10 Excellent

Robert, Souderton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from Claire on Mar 10, 2024
Thank you so much. We look forward to seeing you again

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024
Response from Claire on Mar 29, 2024
Thank you for the positive review

4/10 Poor

Nakita

Stayed 1 night in Mar 2024
Response from Claire on Mar 24, 2024
I am sorry that your stay was not up to expectations. I would love to hear from you as to what happened so that we can make stays for future guests more enjoyable.

10/10 Excellent

Christine

Stayed 1 night in Mar 2024
Response from Claire on Mar 24, 2024
Thank you for the 5 stars

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Claire on Mar 5, 2024
Thank you very much.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Claire on Feb 27, 2024
Thank you for the positive review.

6/10 Okay

Heather

Travelled with partner
Liked: Amenities
Rooms are loud. You could hear everything around you.
Stayed 2 nights in Feb 2024
Response from Claire on Feb 23, 2024
I am sorry that you could hear everyone. Hopefully if you stay again your neighbours will be quieter

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Claire on Feb 23, 2024
Thank You

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Claire on Feb 19, 2024
Thank you so much