I am deeply sorry for the condition of your room. The property is currently undergoing a complete renovation. Also, I am beyond distressed on how you were treated. To my understanding we comped the cost of the crib for all 3 nights of your stay due to the inconvenience of that. I will handle all these issues accordingly to ensure they never happen again. I appreciate you bringing them to my attention. I hope you give us another chance to make this previous stay up to you. Please call the hotel directly and ask for Morgan the next time you book. Id love to make this up to you.

Thank you so much for such wonderful feedback!

We value your feedback! Hope to see you again soon!

Please let us know how we can improve our breakfast to your standards. I am disheartened to hear this ruined your whole stay. Please email us with suggestions.

We value your feedback and hope to see you again soon!

I am pleased you enjoyed your stay! Beyond excited to hear you also enjoy breakfast & my staff made an impression on you! We look forward to seeing you the next time you are in Hermitage PA!

We value your feedback and hope to see you again soon!

Thank you for your feedback!

We are remodeling! I love hearing our materials weren't in the way and everything was quiet for you!

We greatly appreciate your positive feedback!

I'm sorry you thought the building was abandoned but the 3rd floor is currently undergoing renovation and that is why there is plastic and tape on the doors.

I appreciate you bringing this concern to my attention. The situation has been addressed accordingly.

I am so sorry to hear that your room wasn't cleaned to your expectation. I have shared your comment with my housekeeping department to ensure these concerns get addressed. As for the soda machine, we use a 3rd party vending company and their machine was having an issue at the time during your stay. I do apologize for the inconvenience.

We greatly appreciate your positive feedback!

Thank you for staying with us and looking forward to having you in your future journey.

Thank you for staying with us and making us part of your journey.

We are currently undergoing renovations, because yes we do need a face lift! As for security, all of our entryways are keyed access only unless it was braced open by another guest in which I apologize for if that was the case. I am pleased and warmed hearted that my staff treated you kindly! We appreciate the honest feedback!

I am so upset that this happened to you and left you with a bad experience at my property. I will hold a meeting with the staff to make sure everyone is on the same page. As for stains and burn holes, we are replacing all linen but that is no excuse and I understand that. I will take this review and make some changes so this doesn't happen again in the future. We hope you consider staying with us again so we can provide you spectacular service.

Thank you so much for your postive feedback!

We are beyond excited to hear you enjoyed your stay! Please visit us again soon!

Thank you for such positive feedback!

We appreciate your feedback!

Glad you enjoyed your stay!

Thank you for staying with us and making us part of your Journey !!

I am so beyond sorry that this has happened to you at my property. I am sharing this review with all of my staff because this is beyond unacceptable. I hope you consider staying again in the future after our renovation.

Wonderful! Thank you for your positive feedback!

I love to hear that! Glad you enjoyed your experience!

Wonderful! You are always welcome here at the Quality Inn!

Thank you so much for your feedback! The wallpaper is being addressed in our renovation that we are undergoing right now!

Thank you for your feedback but I would like to know why you rated us a 3 out of 5.

We value your positive feedback! It means the world to us here at the Quality inn. We look forward to being a part of your next journey to PA

Thank you for your feedback

I apologize deeply for the unpleasant smoke smell. There wasn't much we could do until the guest who was smoking in the smoking area checked out, then they received charges for the damage. Also with you booking online, discounting couldn't be an option but if you would consider staying with us again, please contact me directly so I make up for the disturbances you experienced.

I understand you frustration on the whole situation. I am beyond apologetic that you have puffy eyes and dark circles in your daughter's wedding photos. I did however NOT forget about you. After we spoke, I saw you booked online and there was actually nothing I could have done modification wise, but please contact me directly when you are going to be in the area next and we will work this out! I appreciate you're understanding throughout this whole matter.

Thank you for making us a part of your journey.

I'm sorry to hear you did not enjoy your recent stay with us. Please contact me at 724-981-1530 ex 171 so we can go over what your issues were so I can improve your next stay in Hermitage PA.

We greatly appreciate and value your feedback!

Thank you for making us part of your journey.

Thank you for giving us feedback about your stay we will try to make our service better for your stay in future.

We greatly appreciate your feedback and hope to see you the next time you visit Hermitage PA

I value your feedback and will be looking into that for you!

I deeply apologize you had that experience. I hope you consider giving us another chance to provide you with excellent service.

I am so disheartened by this. I am working diligently to fix that issue.

Thank you for your feedback, it means the world to us.