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Reviews of Crowne Plaza Hefei, an IHG Hotel

4.5 out of 5
Crowne Plaza Hefei, an IHG Hotel
Building A, No.598 Huangshan Road, Hefei, Anhui

Reviews

9.2

Wonderful

Rating 10 - Excellent. 50 out of 78 reviews" "
Rating 8 - Good. 23 out of 78 reviews" "
Rating 6 - Okay. 4 out of 78 reviews" "
Rating 4 - Poor. 1 out of 78 reviews" "
Rating 2 - Terrible. 0 out of 78 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Raymond

Stayed 1 night in Nov 2023

8/10 Good

will

Business traveller
Liked: Cleanliness, staff & service
This was in its days a luxury hotel but its beginning to look dated. If modern is what you are looking for. This wont be your place.
Stayed 1 night in Aug 2023
Response from judy gui on Sep 1, 2023
Dear guest, thank you for staying our hotel, Crowne Plaza Hefei is an international high-end hotel located in Shushan Zone, complimented by 4 restaurants (including Illusions Lounge, Jade Chinese Restaurant, BREW HOUSE and Fiesta Café Buffet Restaurant), 11 meeting rooms (including 1 Grand Ballroom and 10 multi-function rooms), indoor swimming pool, fitness center. We look forward to welcoming you back in the near future. Christine Wang General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good annemities and location
The room was clean. Room service food was great. The burger 5 stars, pizza 3 stars, french fries 5 stars. All in all, it was ok
Stayed 1 night in Jun 2023
Response from lily zhang on Jun 26, 2023
Dear guest, Crowne Plaza Hefei is an international high-end hotel located in Shushan Zone. We offer a full range of well-appointed facilities and services to keep you warm and comfortable, we help you accomplish a perfect journey in the city of Hefei. Christine Wang General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Pool was clean food was nice Check in was good room was clean
Stayed 1 night in May 2022

10/10 Excellent

Michael

Stayed 1 night in May 2022
Response from lily zhang on May 13, 2022
尊敬的宾客：您好，感谢您在此留下满分好评，同时很荣幸您选择入住合肥皇冠假日酒店，我们一直默默等待您的再次到来，祝您生活快乐，谢谢。合肥皇冠假日酒店总经理: 王薇

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
f912 Great hotel
Pool was nice. Food was good. Upgrade was given . Lots of promotions here too if you read the coupons on the desk for lunch or evening dinner
Stayed 1 night in Dec 2020

10/10 Excellent

Intech

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from 总经理 Christine Wang on Jul 31, 2020
尊敬的宾客，感谢您选择入住合肥皇冠假日酒店，随着世界对旅行需求和期望的不断变化，在IHG，我们通过“洲全”清洁计划，重新定义酒店的清洁标准，旨在确保您及每一位IHG客人从入住到离店，全程享有更清洁更安全的住宿体验。标准升级，安心“洲全”。

8/10 Good

Mohammed Naeem

Liked: Cleanliness, staff & service
Great hotel but needs attention to the details
Usually a great experience staying at Crowne Plaza Hefei but this time service seems to have dropped. Eg my bathroom lights didn't work. Also when I ordered fish and chips for dinner I only received fish fingers. No chips or fries. A little disappointed.
Stayed 1 night in Oct 2019
Response from Judy on Nov 18, 2019
Dear guest, thank you very much for choosing Crowne Plaza Hefei and taking your time to share your feedback about the hotel facilities. Please do accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. We hope that this experience will not deter you to visit us again in the near future. We look forward to welcoming you back to our hotel again. Thank you!Judy Gui Marcom Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 4.5 star hotel
Solid 4.5 star hotel. Breakfast had nice choices and was consistently good. Club room lounge was a nice perk and a good placecto enjoy a quiet meal
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very close to the subway and famous malls.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our arrival was delayed a day and a half due to inclement weather in Montreal. Staff held our room and a 4 am check in went flawless.
Stayed 5 nights in Jan 2019

6/10 Okay

Yuk Har Wendy

Stayed 1 night in Nov 2018

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good business hotel
good business hotel. Close to restaurants
Stayed 2 nights in Nov 2018

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel, would stay again
Really lovely hotel, staff spoke good english. Gorgeous and large room, well equipped gym, good wifi. Didn't eat at any of the restaurants at the hotel but they had good options. Plenty of restaurants within walking distance also nearby. I'd definitely stay again.
Stayed 1 night in Jun 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Hefei
I had never heard of Hefei China until I made a business connection there. I used hotels.com to select the Crowne Plaza, and they provided the guidance I needed. This is on of the most beautiful hotels I have found in 12 year's traveling to China on business. I heartily recommend it. Excellent front desk staff.
Stayed 1 night in Mar 2018

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oct China trip
Normal high standard. Normally stay here and never disappointed.
Stayed 1 night in Oct 2017

8/10 Good

Jiasong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Hanna, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Overall it was a great stay. The hotel front desk manager was very helpful with sending a taxi driver from and to the airport so we did not get ripped off by taxi drivers this time. He also offered a couple great services to us. Breakfast and dinner buffets were all good. The only drawback happened at the lounge when we ordered foods late at night (around 9:30pm). The staff received our orders and we've been waiting for over 40 mins and still foods weren't served. When we asked the staff what happened, she told us they could not make foods due to whatever reason. If so she was supposed to let us know in a timely manner instead of making us wait eternally. Except this one minor episode, this hotel is clean, comfortable and very well maintained. Also the per night rate unbelievably cheap including breakfast.
Stayed 2 nights in Aug 2017

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

michelle elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best in the city
It was great. They do need an English speaking guy in salon area though.

10/10 Excellent

Jerry, Mission, T X

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in China
For business. Had no time for enjoyment.

8/10 Good

Jonathan, Brookline, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give this hotel a try on your next visit to Hefei!
Very reasonably priced, clean and comfortable hotel in Hefei! Wonderful swimming pool that is open for lap swimming at 6:00 AM! Friendly staff throughout the hotel. Had a very substantial buffet in the all day dining restaurant on the mezzanine level. Great food selection! The only negative and it is a big negative is the very slow WiFi. The hotel needs to address this shortcoming soon or else it will lose business. It's that bad.

10/10 Excellent

Rick, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in the Area
Stayed one week. Had an enjoyable relaxing time. Very nice facilities overall.

10/10 Excellent

CHENG HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Very good hotel albeit some noise from metro station and nearby train station.

8/10 Good

Honghong, Toronto

Liked: Cleanliness, staff & service
A good hotel, but awkward interior design
Clean, quiet hotel. Staff were trying hard to please. However the washroom and lighting design are not user friendly.

10/10 Excellent

Francois, Salt Lake City, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast buffet with a choice of western standards and oriental delicacies. Rooms have wide desks, wired and wireless internet, and a recliner in front of window. Large bathroom with beautiful floor, a tub, a separate (partitioned) shower and WC. Shower has bench and wide rain plate with great flow in addition to a wand. A sliding panel allows bathroom to be connected to the room for an open floor-plan feel. There is a well designed lighting system with master on-off, easy-access night-lights, good reading light. TV is easy to operate (not to be taken for granted in asia) and has HBO, CNN and BBC.

8/10 Good

Emil

Business traveller
Liked: Cleanliness, amenities
Reception could be better in English Attention to detail could be better in rooms Very varying quality on restaurant. Chinese restaurant was very bad Breakfast buffe should be better at keeping hot food at correct temperature, heat lamps were not strong enough
Stayed 6 nights in Feb 2024

10/10 Excellent

Jerry

Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的服务，还有免费升房，很感谢
Stayed 1 night in Jul 2023
Response from judy gui on Jul 28, 2023
尊敬的宾客：您好，感谢您写下服务和对房间的满意。小龙虾煎饺谁还没吃过？菲亚斯特自助餐厅小龙虾肉嘎嘎香，另外还有小海鲜、小龙虾、冷锅串串、甜品等上百种美食畅食！合肥皇冠假日酒店总经理: 王薇

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很nice的酒店，也很friendly
Stayed 2 nights in Jul 2023
Response from judy gui on Jul 28, 2023
尊敬的宾客：您好，非常感谢您在此网站上留下对我们酒店的评价，也很感谢您的好评，满意只是起点惊喜才是我们的目标，我们会继续前行！从微光在地平线上闪烁开始，就是我跟你的每一天的遇见，微光闪耀，点亮未来的每一步！合肥皇冠假日酒店总经理: 王薇

10/10 Excellent

tech

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランが良かった。
Stayed 2 nights in Nov 2019
Response from Judy on Dec 10, 2019
Dear guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Judy Gui Marcom Manager

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错的酒店。健身会所以支撑不住
感觉还是不错的！服务态度认真，热情。但2楼会所由于最近吸收了许多会员。基本上处于不能应付的状态。会所，泳池，浴室设施基本上无法再使用。已经大不如前。
Stayed 1 night in Aug 2019

10/10 Excellent

KANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
헤페이 크라운 플라자 호텔 추천합니다!
금액은 좀 비싸지만 서비스는 좋았고 5분만 걸어가면 한국 음식점도 많습니다.
Stayed 2 nights in Aug 2019
Response from Judy Gui on Aug 21, 2019
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Hefei. We are pleased to know that you like our location, which is why many guests choose us. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you! Hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
条件很好的酒店，尚有需要改进的地方。
酒店条件很好，房间宽大，设施齐全，早餐丰富，入住之后感到很舒适。酒店门口就有机场大巴乘坐点，去机场方便。但酒店还有不少需要改进的地方，如洗澡间地漏不畅，有点淹水。游泳池条件本来很好，但我游泳上来开衣柜时钥匙竟然打不开磁锁，等候了二十多分钟后，工作人员才用起子撬开了锁，我才得以换衣出来……
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗なホテルで、スタッフの方々の対応も非常に良かったです。
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
크라운 플라자 좋았습니다.
호텔이 크고 괜찮았습니다.
Stayed 2 nights in Apr 2019

10/10 Excellent

Cheng Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境美
Stayed 1 night in Feb 2019

8/10 Good

Jhih-Chian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

HsinWei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Chunkuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務出差經驗
性價比高的酒店
Stayed 1 night in Oct 2018

6/10 Okay

Chiu Lin

Disliked: Staff & service, property conditions & facilities
效率差
櫃檯工作人員的辦事效率非常需要再教育訓練
Stayed 4 nights in Sep 2018

6/10 Okay

Chiu Lin

Disliked: Staff & service
接待櫃檯訂房人員等辦事效率需再加油！
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這酒店挺好的-環境跟小吃都行！
Stayed 2 nights in Aug 2018

10/10 Excellent

Kiwook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 좋아요
시설도 깨끗하고 아주 편안한 숙박 되었습습니다~ 수영장등 부대시설도 좋고 아침 조식도 다양한 음식으로 잘 준비되어 있습니다 추천합니다
Stayed 2 nights in Jun 2018

4/10 Poor

KAZUO

Disliked: Cleanliness, staff & service, property conditions & facilities
開発区に位置しておりますホテルにて周辺は、徒歩5分程にて飲食街があり、不便は感じませんでした。また、ホテル内のサービスも割引があり、夜のブッフェは、宿泊者に限定し、30％引きにて利用出来、海鮮、西洋、中華、日本、インド等、内容も悪く有りません。部屋は、鉄道に面しており、部屋によっては、二重窓にて騒音対応を取っておりましたが、夜間の騒音は、多少、気になります。総合的には、サービス面を含み評価出来るホテルでした。
Stayed 1 night in Dec 2017