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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1575 Tupper Street, Hawkesbury, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 255 out of 759 reviews" "
Rating 8 - Good. 301 out of 759 reviews" "
Rating 6 - Okay. 140 out of 759 reviews" "
Rating 4 - Poor. 41 out of 759 reviews" "
Rating 2 - Terrible. 22 out of 759 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Simon

Liked: Cleanliness, staff & service, amenities
Helpful and polite staff. Clean room. Efficient AC. But No noise insulation at all. I could hear perfectly people walking on the second floor making cracking ceiling noise which was very annoying and substandard for the price. The noise prevented me from sleeping a good part of the night. Bed sheets are only a high number of very thin layers which was not very comfortable. The breakfast is left to the guests without supervision. Almost every toaster don't work. If you plan to stay, bring earbuds. If you are a light sleeper, avoid this hôtel. I would recommend this hotel if rooms were 50$ cheaper.
Stayed 2 nights in May 2024
Response from qualityinn on May 24, 2024
thank you for taking the time to fill our online survey ,we appreciate your feed back and will look into the what you pointed out ,summer is coming a rise in prices is to be expected from all major hotels

8/10 Good

Sushant

Travelled with family
Liked: Staff & service, amenities
It’s good per price point.
Stayed 1 night in May 2024
Response from qualityinn on May 22, 2024
M Sushant ,thank you for taking the time to fill our online survey we are happy we could help you with your stay

10/10 Excellent

Hung Phu

Liked: Cleanliness, staff & service, property conditions & facilities
Not things
Stayed 1 night in May 2024
Response from qualityinn on May 22, 2024
M.Hung thank you for taking the time to fill our online survey ,we are happy we could help you with your stay

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for only one night as a family with my 2 children (ages 3.5 and 4 months). Hotel staff were friendly and accommodating. My older daughter loved the pool. Breakfast included was good. Overall a pleasant experience.
Stayed 1 night in May 2024
Response from qualityinn on May 22, 2024
Erika thank you for taking the time to fill our online survey ,we are glad you and your kids enjoyed our stay with us ,we hope to see you again one day if your ever back in our area

4/10 Poor

Gayle

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from qualityinn on May 22, 2024
Dear Gayle thak you for taking the time to fill our online survey ,we seem to have miss the mark with your stay ,on behalf of all the team we apologize

8/10 Good

Eddie

Disliked: Amenities, property conditions & facilities
Location is too from fwy and property too old and something was not working like AC and hair dryer 😓
Stayed 1 night in May 2024
Response from qualityinn on May 19, 2024
Eddie thank you for taking the time to fill our online survey we are sorry to hear about your problem with the a/c and your hairdryer ,did you ask for assistance on these topic ?

8/10 Good

Marie Erna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had good time. We will definitely come back.
Stayed 2 nights in May 2024
Response from qualityinn on May 17, 2024
thank you for taking the time to fill our online survey ,we are please you like it and we hope to see you again if your ever back in our area

8/10 Good

Karla

Stayed 1 night in May 2024
Response from qualityinn on May 24, 2024
thanks Karla for taking the time to fill our online survey , thank you for the great review and we hope to see you again oif your ever back in our area

6/10 Okay

Alan, Oka

Stayed 1 night in May 2024
Response from qualityinn on May 22, 2024
Dear Alan thank you for taking th time to answer our online survey ,we thank you for the rate you gave us

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how clean and secluded it was. Had a very pleasant stay thank you
Stayed 2 nights in Apr 2024
Response from qualityinn on May 1, 2024
Thank you Brittany for taking the time to fill our online survey ,we are please your stay was a good one and you enjoyed your stay with us

8/10 Good

albert

Stayed 1 night in Apr 2024
Response from qualityinn on May 1, 2024
thank you Albert for taking the time to fill our pnline survey ,we are glad you enjoyed your stay with us and hope to see you again if ever back in our area

10/10 Excellent

Barb

Stayed 1 night in Apr 2024
Response from qualityinn on May 17, 2024
thank you Barb for taking the time to fill our online survey we are glad your stay was a good and positive one ,we wish you an excellent day

8/10 Good

Sri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place…breakfast average and not fresh
Stayed 2 nights in Apr 2024
Response from qualityinn on Apr 18, 2024
Dear Sri thank you for taking to fill our online survey ,we are sorry for not meeting your expectation on the free breakfast .

10/10 Excellent

gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, fast and friendly. Room was clean and what aas advertised. Great breakfast.
Stayed 1 night in Apr 2024
Response from qualityinn on Apr 18, 2024
thanks Gilles for taking the time to fill our online survey we are glad that you enjoyed your stay with us and hope to see you agfain if your ever back in oue area

6/10 Okay

Donna

Travelled with partner
The breakfast could have been staffed better, no butter for toast, had to ask to make coffee. Not stocked on foods
Stayed 1 night in Apr 2024
Response from qualityinn on Apr 18, 2024
Dear Donna thanks for takin the time to fill our online survey ,apolgies for the breakfast the clerck should have been more alert for the things you mention

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Apr 2024
Response from qualityinn on Apr 18, 2024
thanks David for taking the time for filling our online survey ,we are glad that you enjoyed your stay with us .

10/10 Excellent

Louise

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good will definitely stay there and tell others how everything was perfect Thank you
Stayed 2 nights in Apr 2024
Response from qualityinn on Apr 14, 2024
Merci Louise for taking the time to fill our online survey ,we are glad that you like our place and that you will spread the words with your friends ,we hope to see you again in the near future

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities
A good place to stay. An older property that looked a little “tired” in places. Room 111, the king mattress needs replacing because of a big sunken area on the left side. The laminated floor is showing its age a bit. Not a criticism, just observation. Overall, the hotel was quite good.
Stayed 1 night in Apr 2024
Response from quality inn on Apr 13, 2024
thank you Patrick for taking the time to answer our online survey , we will look into your observations ,but i know a new matress is on its way

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from qualityinn on Apr 11, 2024
merci Patrick d'avoir pris le temp de repondre a notre sondage enligne nous somme ravi que sa vous as plu et esperer de vous revoir

6/10 Okay

Dejan

Disliked: Staff & service
Ok for 1day
Stayed 2 nights in Mar 2024
Response from qualityinn on Mar 27, 2024
thank Dejan for the rating you gave us we are very greatful that you took the time in your busy schedule

4/10 Poor

Marion

Liked: Staff & service
We were on the first floor and because it was a wooden structure the noise from kids jump and running around on the second floor at night was very disturbing and disruptive.
Stayed 3 nights in Mar 2024
Response from qualityinn on Mar 27, 2024
Marion thank you for taking the time to fill our online survey ,we are sorry for the noise must have been the hockey team present ,they are hard to control

8/10 Good

Murray L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from qualityinn on Mar 27, 2024
thanks Murray for taking the time to fill our online survey ,we are glad that your stay was a good one and hope to see you again if ever back in our area

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were very dirty and there was no room cleaning service. Same eggs and sausages at breakfast. The bed coverings were very thin and wouldn’t keep anything warm. The couch has seen better days. Staff working the kitchen area sat on their phones and we had to go to the front desk and ask the staff if they could find someone to make coffe. Worst hotel I have ever been in and next time I will book with Hilton in Ottawa or Montreal and commute each day. I will not be ever at a quality inn again
Stayed 3 nights in Mar 2024
Response from qualityinn on Mar 20, 2024
Dear Joseph thank you for taking thje time to fill our online survey , we apologize for the state of the room ,yes every day the breakfast serves the same thing its free no charge and we serve what choise central ask of us ,we spoke to the staff of bring on the phone ,sorry that you wont be staying with us anymore

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from quality inn on Mar 15, 2024
Dear Kendra thank you for taking the time to fill our onlione suvey we are glad that your stay was a good and positive one and we hope to see you again if your ever back in our area

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious
Stayed 1 night in Mar 2024
Response from qualityinn on Mar 9, 2024
thank you Sheila for taking the time to fill our online survey ,we are greatful for the good rating you gave us ,we hope to see you again if your ever back in our area

4/10 Poor

Stefani

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The water wasnt working most of our stay, the website said room service, which they didnt offer. Staff was fine, breakfast was also fine.
Stayed 1 night in Feb 2024
Response from qualityinn on Feb 18, 2024
Dear Stefanie thank you for taking the time to fill our online survey,we apologize for the water ,we experience water pressure and the plumber took longer to fix it ,room service is cleaning the room not bringing food to the room

6/10 Okay

Nadia

Stayed 2 nights in Feb 2024
Response from qualityinn on Feb 16, 2024
merci Nadia d'avoir pris le temps de repondre a notre sondage enligne ,nous etions ravi de vous recevoir et espere de vous revoir si jamais vous etre dans notre region

8/10 Good

Weslley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Staying at the hotel was ok. Staff was nice and the pool was clean.
Stayed 2 nights in Feb 2024
Response from qualityinn on Feb 16, 2024
thank you Weslley for taking th time to fill our online survey ,we are happy it was to your liking and your liking of the pool area ,we wish you a great day

8/10 Good

Micheal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from qualityinn on Feb 1, 2024
thank you Micheal for taking the time to fill our online survey ,we are please that your stay was a good one

8/10 Good

ViV

Travelled with family and small children
Liked: Cleanliness, staff & service
I will start by disclosing that I have received financial assistance for my second night stay, as I wished to leave one night early. I only paid a $50 late check-out fee. I was there with my two young kids, unrelated to the myriad of hockey teams staying there as well. Kids were playing hockey all over there place inside, lots of noise , and no parents in sight to control them. The heat did not work in the room, however they fixed that quickly. The pool water temperature was cold, the sauna did not work, and the hot tub color was yellow... There were not channels on tv for cartoons, and my Chromecast did not pair up with their wifi. We decided to leave early as the kids were getting bored, and the hockey kids didn't want to allow them to play with either. Rather antisocial They let an old Cote d'Ivoire guérilla guy check in, he was acting like on drugs or perhaps just landed in the country. His "fiancee" was there, rather subdued. I'm still wondering if I should report them.
Stayed 2 nights in Jan 2024
Response from quali8tyinn on Feb 1, 2024
thank you for taking the time to reply to our online survey ,yes unfortunatly with hockey teams its hard for us to keep control ,we are not the parents and for some reasonparents think they are intitle to do what they want ,the water might have been discolored but this is what it is with kids coming and going ,the guy you were talking about was reported to the police and was deported back to his country

6/10 Okay

Yu

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from qualityinn on Feb 1, 2024
thank you for taking the time to fill our online survey Mr Yu always a pleasure to have you with us ,hope to see you soon

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from qualityinn on Jan 20, 2024
Dear John thank you taking the time to fill our online survey we are glad your stay was a good one and we hope to see you again in the incoming year

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and spacious. Bed was very comfortable. Breakfast was amazing. Lots to choose from , many options. Enjoyed the aple juice, scramble eggs and sausages.
Stayed 1 night in Jan 2024
Response from quality inn on Jan 17, 2024
thank you for replying to our survey online ,we are glad that your stay was a good and positive one ,we hope to see you again if your ever in our area

10/10 Excellent

delbert

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2024
Response from qualityinn on Jan 17, 2024
dear Delbert thank you for the great review ,we are happy you had a good experience with us ,have a great day

8/10 Good

Lucie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good and out of traffic area
Stayed 2 nights in Jan 2024
Response from qualityinn on Jan 17, 2024
Mercie Lucie d'avoir pris le temps de repondre a notre sondage enligne ,nous etions heureux de vous recevoir en esperant de vous revoir si jamais vous vous trouvez dans notre region

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast
Stayed 1 night in Jan 2024
Response from qualityinn on Jan 17, 2024
Merci Nicole d'avoir pris le temps de repondre a notre sondage enligne ,merci de la boone note que vous avez laisse ,nous vous souhaitons une tres belle journee

6/10 Okay

Patricia, Long Sault

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from qualityinn on Jan 17, 2024
Dear Patricia thank you for taking the time to fill our online survey ,look like we miss the mark on your stay ,hope it was okay or what we could have improve during your stay with us

4/10 Poor

Colleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Really disappointed in the lack of customer service and friendliness we were travelling with young children , mind you it’s new year eve we knew there was a possibility of people drinking parties but 4am blasting music fighting we called fron
Stayed 1 night in Dec 2023
Response from qualityinn on Jan 17, 2024
Dear Colleen sorry to hear about your bad experience during your stay with us ,,on behalf of the entire team we offer our apology

10/10 Excellent

Annelise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and stores right across from the location.
Stayed 1 night in Dec 2023
Response from qualityinn on Jan 17, 2024
Annelise merci d'avoir pris le temps de repondre a notre sondage enligne ,nous vous remrcions pour la bonne note que vous nous avez laisse ,passe une tres belle journee

8/10 Good

Carrie-Ann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected! Staff was terrific, everything was clean and comfortable. Very good value. Thank you!
Stayed 2 nights in Dec 2023
Response from qualityinn on Jan 17, 2024
thank you Carrie ann for taking the time to fill our online survey ,we are glad that we could fill your needs during your stay with us ,we wish you a terrific day

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 1 night in Dec 2023
Response from qualityinn on Jan 17, 2024
thank you Nicole for the great review you left us ,we are glad your stay was a good and positive one ,we hope to see you again if your ever back ikn our area

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Dec 2023
Response from qualityinn on Dec 23, 2023
thank you Andre for taking the time to fill our online survey ,we glad you enjoyed your stay with us ,we wish you a merry christmas and happy new year ,thank you again for the great review

10/10 Excellent

Carol

Staff is friendly, the room is clean and comfortable
Stayed 1 night in Dec 2023
Response from qualityinn on Dec 21, 2023
Dear Carol thank you for taking the time to fill our online survey ,we are glad that your stay was a good one ,we would like to take the time to wish you and your family a very merry christmas to you and your family

8/10 Good

Lester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from qualityinn on Dec 16, 2023
thank you Lester for taking the time to fill our online survey ,we are happy that your stay with us was a good one ,thnk you for the great review ,we would like to take this time to wish you a season greetings

2/10 Terrible

philip

Business traveller
Disliked: Property conditions & facilities, room comfort
Ma chambre etait a 15.5 degrés !! Tres froid Matelas fini chambre 205 Problèmes deau chaude dans la douches !!
Stayed 1 night in Dec 2023
Response from qualityinn on Dec 8, 2023
M.Philip merci d'avoir pris le temps de repondre a notre sondage enligne ,avez vous contacter avec la reception aurais pu vous changer de chambre

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
The Quality Inn was very well located. It was close to the hospital, at which we had appointments and walkable to shopping. Great stores and Great location
Stayed 1 night in Dec 2023
Response from qualityinn on Dec 8, 2023
thank you for taking the time to fill our online survey ,we are glad that we could fill your needs ,hope to see you again if youir back this way before the holidays if not seasons greetings to you

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Nov 2023
Response from qualityinn on Dec 2, 2023
Thank you Suzanne for taaking the time to fill our online survey ,we are glad that we could fill your needs and expectations during our stay ,we wish you an excellent day and wish you an excellent day ,thank you again for the great review

10/10 Excellent

MAE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for the purpose of our stay. Staff were accommodating and helpful. I just wished lighting can be changed to make the room brighter and not gloomy. I also noticed an unpleasant smell in the mini kitchen which finally disappear after I used Lysol wipes to wipe off the counter, and fridge door. Other than that, it was a pleasant stay.
Stayed 2 nights in Nov 2023
Response from qualityinn on Nov 11, 2023
Dear Mae, Thank you for taking the time to complete our online survey regarding your recent stay On behalf of our entire team, I would like to apologize for failing to exceed your expectations .

10/10 Excellent

Verified traveller

I liked that the property was predictable and located near amenities. Staff was great.
Stayed 1 night in Nov 2023
Response from qualityinn on Nov 17, 2023
thank you for taking the time to fill our online survey ,we are glad that it suited your needs

10/10 Excellent

Milena Paola

Stayed 1 night in Oct 2023
Response from qualityinn on Nov 5, 2023
Milena thank you for taking the time to fill our online survey ,we were happy that we could fill your needs and that you enjoyed your stay with us ,we hope to see you again if your ever back in our area