Dear guest, Thank you for your positive rating regarding our hotel. It would be an honour to serve you again in the future. Until then we wish you well. Regards, Quality Manager Iberostar Parque Central

Dear Ian, It is always extremely satisfying for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar. We have treated your description as a success story. We would like to thank you once again for your kind review and we will be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, We are very pleased to read that you had such a wonderful time with us at Iberostar and want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is fantastic news for us. We are also glad that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best. Kind Regards, Quality Manager Iberostar Parque Central

Dear guest, We would like to take this opportunity to thank you very much for your friendly review and at the same time for the helpful assessment of our hotel. We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future. Thank you once again for your description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, We would like to take this opportunity to thank you for choosing our hotel for your holiday. All guests staying at our establishment need to registered at reception so we can ensure the safety and wellbeing of all our guests. In the event an individual who is not staying at our establishment is considered a possible disruption to our valued guests, we reserve the right to the deny them access. We are sorry if this caused any inconvenience or misunderstandings. Best regards, Quality Manager Iberostar Parque Central

Dear guest, Thank you for your constructive feedback on our classic hotel Iberostar Parque Central. We are sorry to hear that we were not the right match for you on this occasion and that you were not completely satisfied with your stay. We try to think of every detail to ensure our guests have an unforgettable stay and have everything they may need. Despite our disappointment at not being able to achieve this for you, we are grateful for your feedback and will address the concerns you raised. We would love to invite you to one of our hotels around the world and offer you an impeccable Iberostar experience. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, Thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, We would like for you to know that we are really pleased you had such a fabulous holiday with us and we are grateful for your appreciation. We hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Parque Central

Dear Rosemary, We are very pleased to read that you had such a pleasant time with us and want to thank you for sharing your experience. We are very sorry for any incoonvenience caused by the currancy exchange during your stay. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration. Again we thank you for this review and look forward to seeing you again soon. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, First of all, we thank you for choosing our hotel for your holiday. Your comments are an incentive for us to strive to the best of our ability so that all our guests feel as comfortable as you were whilst here. The fact that you could have such a wonderful time at our hotel is an excellent testament to our efforts. We would like to thank you for your helpful feedback and will gladly forward it on your behalf. We value every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels. Thank you once again for sharing this review of your holiday with us, we hope you had a nice journey home and that you will continue to keep us a part of your future holiday arrangements. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, We really appreciate that you took the time to write this review and share it with us. We would like to consider all aspects to create an environment for our guests that fulfil all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude. We have taken on board your useful observations and we hope you will chose to visit us again soon. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, Thank you for your feedback on our Iberostar Parque Central boasting a stunning rooftop terrace with pool. We regret that we were not able to please you on this occasion. As we explained in person, your booking had been made for the incorrect number of guests and this was reflected in the price. Unfortunately, we can only amend bookings made directly through our website. Other companies apply their own terms and conditions, therefore it is necessary to contact the company you made the booking with in order to modify it. We always do everything in our power to ensure the happiness of our guest, so we are saddened to read your review. Furthermore, we would like to clarify that in Cuba we have a coupon system for Wifi usage. We realise that the strength of the signal can be limited at timed, and we are sorry if this caused any inconveniences. Thank you for choosing Iberostar for your vacation and we hope you had a safe journey home. Best Regards Quality Manager Iberostar Parque Central

Dear Andrew, Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about the prime pillars we set in place to ensure splendid vacations for our guests. Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Parque Central

Dear David, Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about the prime pillars we set in place to ensure splendid vacations for our guests. Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, Thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are delighted with your complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind Regards, Quality Manager Iberostar Parque Central

Dear guest We are grateful to you for choosing us for your recent holiday and for sharing the experience you had with us. It is great to read your enthusiastic comments about many of the prime pillars that we set in place many years ago to guarantee fabulous holidays. Amazing locations, professional staff, cleanliness and excellent standards of gastronomy are very important elements of our company and reading that you found them to your liking is brilliant news. It is amazing to read that you have returned home with a sense of satisfaction and we look forward to doing the same for you again in the future. Once again, we are truly grateful for this complimentary review of your time in our hospitality. Best Regards, Quality Manager Iberostar Parqeu Central

Dear guest, We thank you for providing your rating and would be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Parque Central

Dear Melissa We would like to express our appreciation for the time that you have taken to send us your review. We are sorry the bed was not to your particular liking and that the AC in your first room was not working properly. We always encourage our guests to report anything which is not to their complete satisfaction to one of our friendly staff who will do their best to make our guests feel comfortable. Although we regret your stay fell short of your expectations, we are very pleased that you enjoyed our abondant breakfast and the location of our hotel, perfect for exploring the city. Once more, we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home. Best regards, Quality Manager Iberostar Parque Central

Dear Jacquelyn, Thank you for taking the time to share your thoughts on our beautiful hotel Iberostar Parque Central located in the heart of Havana. We regret that we were not able to completely satisfy you on this occasion. We would like you to know that our initiative Wave of Change is extremely important to us and it has been a great success in our hotels around the world. Our first step is to eliminate single use plastic from all rooms, a process which we are currently undertaking at Iberostar Parque Central. For this reason the coffee machines have been temporarily removed from the rooms while we are sourcing environmentally friendly capsules and during this time free coffee is available on request. We would like to thank you for your patience and apologise for any inconvenience this may have caused. We hope you had a safe journey home and look forward to seeing you again at one of our Iberostar resorts. Best Regards, Quality Manager Iberostar Parque Central

Dear John, Although we sincerely regret reading that your recent stay at Iberostar fell short of your expectations, we are grateful for the time you spent sharing your feedback with us. We aim to give each client an unforgettable experience at our hotel through our outstanding service, our comfortable and stylish rooms and the numerous facilities. We also welcome any criticism from our guests and use it as a training opportunity. We would like to think that you will give us another opportunity and visit one of our many hotels in the future. Best regards, Quality Manager Iberostar Parque Central

Dear guest, First of all, we want to thank you for choosing to stay with us whilst on your recent holiday and also for sharing your invaluable feedback with us. We have always taken into consideration every aspect of our hotel in order to create the best environment possible for our valued guests to enjoy the perfect holiday. Therefore, we appreciate both your praise and your helpful ideas with gratitude. Once again we thank you for letting us know how comfortable you felt in our hospitality and we hope to see you again soon. Best Regards, Quality Manager Iberostar Parque Central

Dear Weston, We are please you chose our 5* luxury hotel Iberostar Parque Central for your holiday in Cuba. We are very sorry to hear about the issues you experienced with your credit card and for any inconvenience caused by the malfunctioning of the card machine. We do hope the rest of your stay was pleasant and that you had a safe journey home. Wishing you all the best Kind Regards Quality Manager Iberostar Parque Central

Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at our hotel. It is of the utmost importance to us that our guests can appreciate our well-thought-out holiday concept. Our daily efforts aim to guarantee our guests can experience the highest levels of comfort while soaking up the unique atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Iberostar Parque Central

Dear Raymond, First of all, we would like you to accept our appreciation for the loyalty you have shown us by returning to our hotel for your most recent holiday. Your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to our hotel again soon. Best Regards, Quality Manager Iberostar Parque Central

Dear Romal, First of all, we would like you to accept our appreciation for the loyalty you have shown us by returning to our hotel for your most recent holiday. Your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to our hotel again soon. Best Regards, Quality Manager Iberostar Parque Central

Dear Patricia We would like to express our appreciation for the time that you have taken to send us your review. We would like, first of all, to express our surprise upon reading your comments regarding our amazing team. Our staff work hard to make our guests feel at home from the minute they arrive at our hotel to the moment they leave. Our team are constantly striving to deliver excellent service in all areas and to make sure our guests leave with unforgettable memories, so we regret if this was not the impression you received. Once more, we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home. Best regards, Quality Manager Iberostar Parque Central

Dear guest, Thank you for taking the time to share your experience with us. We are sorry to hear you had some trouble using the internet during your stay at our hotel. However, we hope you enjoyed Havana, our numerous facilities and our rooftop pools with stunning views of the city. Best Regards Quality Manager Iberostar Parqeu Central

Dear guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. We thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind Regards, Quality Manager Iberostar Parque Central

Dear Simon, It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to share it with us and other travellers. It would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, Thank for taking the time to review our 5* colonial style hotel Iberostar Parque Central. Impeccable cleanliness and attentive service are two of the founding pillars of Iberostar, so we are disappointed you found some elements anything less than perfect. We can assure you that we train exceptional individuals to deliver the highest standard of service in all areas of our establishment. Furthermore, our housekeeping carry out a thorough cleaning routine daily to ensure each room is immaculate, so we are sorry if you felt this was not the case during your stay. Nonetheless, we hope you enjoyed our numerous facilities and our rooftop pool popular with our guests. Best Regards Quality Manager Iberostar Parque Central

Dear guest, We are grateful you chose to share your thoughts on our fabulous city hotel Iberostar Parque Central. We are delighted you loved our hotel and its facilities and we are very flattered by your description of our establishment as we aim to offer a place of comfort, supplied with everything our guests may need. On the other hand, the outstanding service of our attentive staff is one of the prime pillars of our hotel, so we are surprised and disappointed the service did not meet your expectations and we would like to extend our apologies for any inconvenience this may have caused. Best Regards Quality Manager Iberostar Parque Central