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Reviews of Hotel Plaza

3 out of 5
Hotel Plaza
Ignacio Agramonte No. 267, Havana

Reviews

5.0
Rating 10 - Excellent. 19 out of 242 reviews" "
Rating 8 - Good. 39 out of 242 reviews" "
Rating 6 - Okay. 61 out of 242 reviews" "
Rating 4 - Poor. 49 out of 242 reviews" "
Rating 2 - Terrible. 74 out of 242 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

stephanie

Travelled with group
Stayed 3 nights in Mar 2020

4/10 Poor

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
This was a last minute booking after failing to find an evacuation flight out of Cuba due to coronavirus. The hotel is very very tired & tatty. Breakfast was not good. We couldn’t use the wifi cards outside the hotel that we bought there. We didn’t pay much money for our stay here but later went into the international hotel next door which was a star in comparison (although a lot more expensive).
Stayed 1 night in Mar 2020
Response from Plaza Hotel on Apr 7, 2020
Dear guest, Your comments help us improve the quality of our hotel product. We regret not being able to meet all your expectations. Thank you.

8/10 Good

Deborah L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm.
The hotel was beautiful as you walked in. Old world beauty. The rooms & furniture are basic. The bed was very low to the ground and did not have box springs or did not have a mattress. Not sure which piece was missing. Nonetheless we slept soundly. Common areas have no AC. Only the rooms. The bath and shower are extremely slippery. Be careful when wet! Could not flush the toilet multiple times within a few hours. Tank apparently was very slow to fill. But yes we would stay there again. Old world charm. With nice buffet breakfast.
Stayed 4 nights in Mar 2020
Response from Hotel Plaza on Apr 7, 2020
Dear guest, Your comments help us improve the quality of our hotel product. Thank you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from ACCOMMODATION SPECIALIST on Mar 10, 2020
A PLEASURE TO HAVE IT ACCOMMODATED IN OUR FACILITY, GREETINGS

8/10 Good

\blanca

Travelled with family, Business traveller
Liked: Amenities
The hotel has an excellent location walk distances every where and good rate compare other hotels. Definitely, I will stay again.
Stayed 3 nights in Feb 2020
Response from ACCOMMODATION SPECIALIST on Mar 6, 2020
THANK YOU FOR YOUR COMMENT, WE EXPECT YOU SOON, GREETING

6/10 Okay

Aneta

Disliked: Property conditions & facilities, room comfort
Ann
Lobby at the hotel looks great, service -needs improvement .... especially men! They are following ladies and they are ude! They are trying to approach each single girl ... the worst was tall Afro/American security Lazy receptionists.... one tall gentleman (slim with glasses) was really supportive!!!
Stayed 4 nights in Feb 2020
Response from ACCOMMODATION SPECIALIST on Mar 6, 2020
THANK YOU FOR YOUR COMMENTS HELP US TO IMPROVE OUR PROBLEMS AND THANK YOU WITH WHAT YOU ALREADY HAVE BEEN IN OUR FACILITY

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Excellent location walking distance to old Havana and many other places of interest. Music in lobby and rooftop daily. Hotel is old....needs revamping....not every room has s balvony as advertised and balconies are too small to sit on.
Stayed 4 nights in Feb 2020
Response from ACCOMMODATION SPECIALIST on Mar 4, 2020
THANKS FOR YOUR COMMENTS HELP US RESOLVE OUR PROBLEMS, A LIKE TO STAY THEM IN OUR INTALATION

6/10 Okay

Edgar

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from ACCOMMODATION SPECIALIST on Mar 4, 2020
A LIKE TO STAY IT IN OUR INSTALLATION

6/10 Okay

Michael

Travelled with family
Disliked: Property conditions & facilities, room comfort
Great location.
Location was great, but a tired hotel and breakfast was very poor.
Stayed 4 nights in Feb 2020
Response from ACCOMMODATION SPECIALIST on Mar 4, 2020
THANKS FOR YOUR COMMENTS HELP US RESOLVE OUR PROBLEMS, A LIKE TO STAY THEM IN OUR INTALATION

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The rooms are so old, no enough light. Need to renovate all.
Stayed 1 night in Feb 2020
Response from ACCOMMODATION SPECIALIST on Mar 4, 2020
THANKS FOR YOUR COMMENTS HELP US RESOLVE OUR PROBLEMS, A LIKE TO STAY THEM IN OUR INTALATION

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Mixed bag
Classic old hotel with a nice lobby bar. Interior room was spacious and quiet. Most employees were great, but a few were unapologetically inattentive and grumpy. Elevators frequently out of service. No water for several hours—two such occurrences during my short stay. Mattresses were old and room smelled musty.
Stayed 2 nights in Jan 2020
Response from Plaza Hotel on Jan 28, 2020
Dear James, We thank you for your comment as we accept it as an opportunity to emprove our service. We apologize for the inconveniences that you experienced during your stay. Steps will be taken to offer quality services our guests deserve.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
It is an old building; It doesn't have good presentation, it can be better.
Stayed 4 nights in Dec 2019
Response from hosting specialist on Feb 21, 2020
Thanks for your comment, we will work to improve

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful, clean hotel in an excellent location!
Beautiful, clean hotel in a terrific location. Great view of the city from the top floor where breakfast is served. They had terrific food in the restaurant as well! Some of the staff was friendly, all were efficient and some spoke English very well. It's Cuba is the excuse for everything they can't do immediately (very typical of the entire country) and more often than not entirely correct but rather a language and culture difference so sometimes they can do it but it will take time. Also, when you book a "double room", it is two twin beds not a double or queen bed. So if you want one big bed, book a room with a King bed. There was no hot water in the whole downtown area when I was there due to a water main break which was totally not the fault of the hotel but they managed to keep the hotel very clean and the food was still excellent! There a leak in the bathroom coming from a large stained area on the ceiling that dripped my entire stay. Despite my unsuccessful attempts to communicate this to the cleaning staff, they never put a bucket put under it so I used towels to soak up it up and keep it quiet at night. I would definitely stay here again if I visit Havana again.
Stayed 1 night in Dec 2019
Response from Hotel Plaza on Dec 30, 2019
First of all we would like to thank you for taking the time to comment. Your opinion is truly important for us. We appreciate you have enjoyed our terrace and our service. We apologize for the inconvenient you had described before. Surely we will take actions in order to prevent other complaints from our guests. We thank you for your review and we are looking forward to see you once again in our hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Hotel Plaza on Dec 23, 2019
Gracias por tomar su tiempo para calificarnos. Le agradecemos su untuación.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
One night without water in the bathroom, The next day no water at all for 3 hours. All other others around had water
Stayed 1 night in Dec 2019
Response from Hotel Plaza on Dec 13, 2019
I am sorry we fell short of our usual standards, but I am sure we did our best to have you satisfied. We will make every effort to ensure that no guest experiences the same.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuba have a lot of good and clean places to stay but this hotel is just for nothing, unfriendly staff, breakfast looks like a week old, room... don’t book this Hotel.
Stayed 1 night in Nov 2019
Response from Hotel Plaza on Dec 2, 2019
Thank you for taking your time to give your opinion. We apologize for not being able to fulfill with your expectations.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Hotel Plaza on Dec 4, 2019
Lamentamos que la estancia no haya sido de su agrado. Le pedimos disculpas por los inconvenientes. Trabajaremos con el objetivo de mejorar nuestro servicio.

6/10 Okay

Ken, North Vancouver

Travelled with group
The hotel was closed when we arrived because it had no water. But we were moved to a nearby hotel, the Seville, which was very good. However, we were left to drag our suitcases through the street for a couple of blocks, which was not easy.
Stayed 2 nights in Sep 2019
Response from Hotel Plaza on Oct 14, 2019
We would like to apologize for the inconveniences you had experienced during your stay. Fortunately we had already solved the situation with the pipes and no more guests will be affected.

2/10 Terrible

Fernando, Santo Domingo

Business traveller
They transferred me to hotel Sevilla. They said they were having a problem with the water. That is a lie. They overbooked, so they detoured clients to the other hotel, where I did not have the free internet they promised.
Stayed 7 nights in Sep 2019
Response from Hotel Plaza on Nov 25, 2019
We are very sorry for the inconvenience, but we do not lie to our guests. We detour our guests to avoid any situation we might have during your stay. We moved to a hotel with a better standard than ours however we apologize for your movement.

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Horrible hotel that I first time see, there was no water in the hotel for whole night, people in the hotel they don’t even try to help. How they rated themselves as a 3 star hotel, everything in the hotel are so old, bed is broken too.I think hostel even better than them. I supposed stay there for 3 nights but I gave up 2 other nights.
Stayed 3 nights in Sep 2019
Response from Hotel Plaza on Oct 14, 2019
Thank you for taking your time to comment , your opinion is very important for us. We regret we did not handle the situation better at the time you stayed with us. I am sorry we fell short of our usual standards. Fortunately we are working on the issues you already described and we will not have more troubles with running water.We hope you still give us the chance to come back and see the changes by yourself.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's near almost every thing park, restaurants, stores, antic cars, tour buses, cathedral, and old biuldings i like this property i will stay on it again.
Stayed 3 nights in Jun 2019
Response from Hotel Plaza on Jun 28, 2019
Thank you so much for the review. We appreciate you are enjoying your stay.

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Visiting Cuba you must go with an open mind and what you would expect in other parts of the world you sort of have to forget. Most hotel properties are old and not up to date. For the most part the staff is extremely helpful and pleasant. Our room did not have hot running water for two out of the three nights we stayed. The front desk was notified but the maintenance guy was not and he apologized. The complimentary breakfast is not that great. We actually had breakfast at another hotel a couple of times. One thing they do have amazing is the AC unit. After walking around in the heat it was comforting to return to a very cold room. We did not hang out at the property as it has no pool, no amenities whatsoever except for free breakfast. No free Wi-Fi as you have to buy a card so you can connect to their Wi-Fi. They have a roof top sundeck and bar but it's never open.
Stayed 3 nights in Jun 2019
Response from Hotel Plaza on Jun 5, 2019
We really appreciate you had taken your time to give your opinion. We will take into consideration your comments in order to improve the quality in our services. We thank you for choosing us as your destination.

4/10 Poor

Fabio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel Plaza was built in the 50s ... and never
The Hotel Plaza was built in the 50s ... and never was fixed or upgraded. The hotel hall is nice and you see tourists taking pictures of the place. However the rooms are a complete disaster. In our room, the window's glass was missing. When we politely complained about it, they pointed that Cuba is warm enough and we will not be cold. The pollution, smog and noise from the street was present at time in the room. The walls are falling down and the bathroom makes you dream home or a better standard
Stayed 1 night in Apr 2019
Response from Hotel Plaza on May 3, 2019
We apologize for the inconvenients you have experienced during your staying. We are renovating the facade and rooms in order to offer a better service to our guests. We will work harder to fix the issues you have stated. Thank you for letting us know your opinion.

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, don’t book it
It was horrible. Bedbugs(my friend got bites all over her body), bugs in the caféarea, wifi is not free as stated on hotels.com. Dirty rooms, bedsheets nor towels were changed and had stains and hair on them. Wouldn’t recommend anyone to book it and can’t believe this hotel is even available here.
Stayed 1 night in Mar 2019
Response from Hotel Plaza on May 3, 2019
Dear guest, first of all we apologize for the inconvenients you have experienced during your stay, we could not confirm bedbugs in your room when we check it however we apologize for the situation. Wifi is not free in our hotel you can confirm this info in our official website.

8/10 Good

Vanessa

Liked: Staff & service, room comfort
Old hotel...very central
Very central in Old Havana, beautiful old building which has seen better days but with your imagination you can see how splendid it must have been in the past!
Stayed 3 nights in Apr 2019
Response from Hotel Plaza on Apr 15, 2019
Thank you for your comment, we appreciatte you have selected as your Cuba destination. We are restoring in order to gain that bright from years ago.

8/10 Good

Taylor

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Hotel Plaza on Apr 12, 2019
Thank you so much for taking your time to comment on us. We appreciate you are satisfied with our services.

4/10 Poor

Tracey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The service in the housekeeping were overly nice. Had to relocate rooms because the toilet didn’t work and the sink was about to fall off the pedestal. Extremely noisy and filthy with dust. Linens were questionably clean ...smelled like smoke!!! The front desk and housekeeping were gracious enough to relocate my room to a more quiet clear room
Stayed 3 nights in Mar 2019
Response from Hotel Plaza on Apr 11, 2019
Thank you for taking your time to give us a comment. We work in order to offer a good service and to fulfill your expectations.

4/10 Poor

juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Hotel Plaza on May 3, 2019
Gracias por utilizar este medio para comentarnos. Lamentamos que nuestra opción no haya cumlido con sus expectativas.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Love that it was a old colonial building, but service in general was poor the last two days we didn’t have running water for most of the time
Stayed 5 nights in Mar 2019
Response from Hotel Plaza on Mar 18, 2019
Thank you for taking your time to comment on us. We apologize for the inconvenient. We will work as hard as possible to improve our service.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly and helpful. The hotel is needs to be renovated. My room was small and there was mold in many areas.
Stayed 4 nights in Mar 2019
Response from Hotel Plaza on Mar 18, 2019
Thank you for taking your time to give your opinion about our services. As you could see the is been renovated. Some areas more than others but we are working on renovate the entire building. Thank you for your opinion.

6/10 Okay

Jim, UK

Good location in Old Havana. Nothing fundamentally wrong with it but I thought it was disappointing compared with similar properties in Havana.
Stayed 2 nights in Mar 2019
Response from Hotel Plaza on Mar 13, 2019
Thank you so much for taking your time to give your opinion We apprecciate this comment.

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2019
Response from Hotel Plaza. on Mar 13, 2019
Thank you for comment on us. We really appreciatte your feddback.

2/10 Terrible

M P

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced BAD OLD Hotel
At one time this might have been a good hotel but it is in bad shape. Apart from its location nothing else is good.You hear loud traffic all night, the furniture was bought in 1930s.Bed springs are gone so they put wood pieces to hold up the mattresses.Light fixtures are all loose, curtains don,t fit and more....
Stayed 1 night in Mar 2019
Response from Hotel Plaza on Mar 6, 2019
Dear M P First of all we would like to thank you have taken some time to comment on us. Certainly we are working on some repairments issues to restore the building. It is our goal maintain the architecture and furnitures as if we were in the 30th. That actually is the idea. We regret that you felt bad or you had had a bad experience, that is not our main reason. We want to apologize for that and at the same time we thank you for giving us the opportunity to be better.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Hotel Plaza on Apr 3, 2019
We are very sorry for the inconvenients. On the other hand we appreciatte you took your time to comment on us.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old. Noisy at night. Horns blowing. Pillows hard as bricks. Room never cleaned properly. Staff friendly and helpful. Havana. Is a nasty nasty city. Sidewalks ten years behind in repair. Vacation elsewhere.
Stayed 3 nights in Mar 2019
Response from Hotel Plaza on Mar 5, 2019
We would like to thank you in advance for such comment. Your opinion help us to improve our services. We will work harder to give the clients the best of us.

2/10 Terrible

Kaspars

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont book hotel plaza
Hotel presented photos from renovated hotel 10 years ago. Reality... poor quality. Photos explain everything. 4 stars omg hotel. Ruined holiday
Stayed 3 nights in Feb 2019
Response from Hotel Plaza on Feb 28, 2019
We are very sorry about your disatisfaction. We will work harder to improve our quality service.

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
Best to avoid if you can.
This is supposed to be 4 star hotel, yet the cupboard door was hanging off, the bathroom sink was not attached to the wall, the curtains were also hanging off their runners, so you couldn't open them, the window frames where rotten and the view was awful. When I first arrived there was no hot water, so had to get maintenance guy to fix it. It gives a veneer of sophistication with its piano and staff uniforms, but this hotel is well past its best, about 50 years past.
Stayed 2 nights in Feb 2019
Response from Hotel Plaza on Feb 26, 2019
First of all we would like to apologize for the inconvenients you had experienced. We are very sorry you were unhappy. We will work harder to improve all our services in order to offer a quality service.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel had no water most of the day Staff wasn’t helping at all Rooms were dirty Towels and blankets were not clean at all They had 2 elevators one was out of order all the time The staff were ignoring your requests for anything.
Stayed 3 nights in Feb 2019
Response from Hotel Plaza on Feb 28, 2019
We would like to apologize for the inconvenients you had experienced. Surely we were facing some irregularities at the time of your stay. We are very sorry for your disatisfaction.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Hotel Plaza on Apr 3, 2019
We are very sorry for the inconvenients, we reaaly appreciate you took your time to give your opinion.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had no water for shower Not clean at all Staff ignoring your request for anything They had 2 elevators one was out of order all the time Towels had stain Blanket was dirty
Stayed 3 nights in Feb 2019
Response from Hotel plaza on Mar 29, 2019
We are very sorry about your disatisfaction, we aplogize for the inconvenients.Your opinion is truly important for us.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expected this to be a nice place but I was very dissapointed. They had no running water for 2 days straight at least which means no shower, sink, or toilet. The communal bathroom was always dirty and staff couldnt provide any update or answers regarding this major problem. I speak english and little spanish.. But staff can barley speak english.. the door man had better english than rest of the staff.
Stayed 1 night in Feb 2019
Response from Hotel Plaza. on Feb 26, 2019
We are very sorry about your disatisfaction. We would like to apologize for the inconvenients, surely we have some irregularity but this is not too common in our place. We are sorry.

2/10 Terrible

Ann

Business traveller
Disliked: Cleanliness, staff & service
Did not give me one bed instead of two single beds. The toilet could not flush and have to operate manually. The elevator is not working and the maids won't replace new towels. The worst hotel I've ever stayed for $120+/night....
Stayed 3 nights in Feb 2019
Response from Hotel Plaza on Feb 27, 2019
We apologize for the inconvenients. We will work hard to avoid these disatisfaction in our clients.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T WASTE YOUR MONEY HERE
Do not waste your money on this hotel. The pictures do not represent what the hotel is really like; see attached honest photos. It is extremely dated and in dire need of attention. We understand that expectations should be tempered depending on where you are in the world, but this totally failed to meet any of ours for the nightly price. The door to our room didn’t open fully, and we weren’t particularly confident that it was closing properly either. The room was dark and not helped by the broken lighting. The windows didn’t shut or seal properly so it was extremely loud in the room from the outside noise. The aircon unit looked like a health hazard with the questionable wiring and gaps. Breakfast left much to be desired, most of it looking like it should have a “free food poisoning” sign on it and when the coffee machine was just spitting out brown water the staff didn’t even seem surprised let alone bothered. Walking to the room there had seemingly been a water problem causing some of the ceiling to fall through and leaving puddles on the floor which just seemed to be left. And although the general room cleanliness wasn’t the worst I’ve seen, the shower curtain was, well, I’m not sure whether it was a shower curtain or a sheet of mould. The location is great, I will say that. But we were glad we only had to stay one night. Do yourselves a favour and find a different hotel.
Stayed 1 night in Jan 2019
Response from Hotel Plaza on Feb 19, 2019
We are really sorry about all you have described in your statement. I must tell that if pictures do not represent what the hotel is really like, it is because we are doing some renovations to the building. We are characterized by a good security in our rooms and all our spaces. Unfortunately we do not have a pool in the hotel and our magnificent terrace it is been renovated, but some areas can be used for clients and employees. We are not satisfied with you feeling dissapointed with our services. We are going to continue in touch to show all the improvements we will be doing. Give us the opporunity to change your criteria.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Hotel Plaza on Jan 30, 2019
Thank you for your score.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is in the center of Havana. That was the one positive thing. Other than that, the facilities were in terrible condition and unfit for stay.
Stayed 2 nights in Jan 2019
Response from Hotel Plaza on Jan 24, 2019
Thank you for your comment, it will help to give the clients a better service.

4/10 Poor

Shirley

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Hotel Plaza on Jan 24, 2019
Thank you for taking your time to score us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic building in Old Havana...close to everything
Stayed 4 nights in Jan 2019
Response from Hotel Plaza on Jan 24, 2019
Beautiful picture from our lobby. Thank you for choosing us.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Beautiful old hotel. Very little access to WiFi cards.
Stayed 3 nights in Jan 2019
Response from Hotel Plaza on Jan 21, 2019
Thank you for taking your time to write down some comments on us.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019
Response from Hotel Plaza on Jan 16, 2019
Thank you for taking your time to comment on us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, with everything else terrible
Location is great. But you can't expect anything more from this terrible hotel.
Stayed 3 nights in Dec 2018
Response from Hotel Plaza on Dec 14, 2018
Thank you for the comment on us, we will work for improving our service to the client.