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Reviews of Best Western Cumberland Hotel

3 out of 5
Best Western Cumberland Hotel
1-3 St. Johns Road, Harrow, England

Reviews

7.0

Good

Rating 10 - Excellent. 20 out of 142 reviews" "
Rating 8 - Good. 53 out of 142 reviews" "
Rating 6 - Okay. 41 out of 142 reviews" "
Rating 4 - Poor. 21 out of 142 reviews" "
Rating 2 - Terrible. 7 out of 142 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Asad, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, Very Satisfied, Friendly staff...100% Recommended.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Tired hotel
Hotel is closing for a reverb later in November not before time it is very tired

4/10 Poor

Not Provided

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

GrahamJ

Liked: Cleanliness
Great Location, Reasonable Price
If you don't have a car, and you need to attend an event near Harrow town centre, this is a great place to stay. Direct bus from Heathrow, right in the middle of the shops, and close to Harrow-on-the-Hill station. And on top of all that, it has really good free wifi in every room. So what's not to like? Well, the staff seemed a little un-enthusiastic! It was only when we were checking out that we discovered the whole place is closing in the next couple of weeks. Awful shame.

8/10 Good

Martin, Ipswich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bar
Arrived late but only used the bar which was excellent after a long day and served good beer prices for London Town!

6/10 Okay

Ian, Devizes

good for price
Business stay

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to stay
This hotel in my opinion is underrated. An excellent hotel to stay with lots of amenities near by. The only glitch I found was that the hotel is bit costly but it may be due to seasonality effect. Overall an excellent hotel to stay better than some of the bigger names in the market

2/10 Terrible

Peter, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hopefully not again
The hotel was selected as it was one of very few available in the area. At close to £100 for the night it was twice what it should be for the condition...unless it's Halloween and you want cobwebs that is ! The walls were paper thin so at least I got to hear a TV if not watch one (mine didn't work).

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
The rooms were tiny.

8/10 Good

Julia, Leicester

Liked: Cleanliness, staff & service, room comfort
Good, easy access hotel. Parking was a real plus and easy travel into London. Decoration was a little tired, but great price and cleanliness, with good breakfast. I've booked for next trip to London!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Good Choice
Great value, clean and friendly hotel. The bedroom was a good size, albeit a little difficult to enter with luggage, as the entrance formed a narrow "V" with the adjacent bedroom door. The bathroom was a bit narrow, but there more pluses than minuses. I had a very comfortable and quiet night's sleep, even though my room was on the front of the hotel. Breakfast was one of the best I have had. Plenty available and friendly service. The tables were covered with white tablecloths freshly laundered. Although it was an old building, one had the feeling that the management really cared about providing a positive experience. In my view they succeeded. There was free car parking and free WiFi.

6/10 Okay

Gillian

6/10 Okay

Ray, West Yorkshire

Liked: Cleanliness
Disliked: Room comfort
Reasonably close to M1 and London Underground.
Attending a funeral nearby. Single room in a separate block. Convenient location, able to park but not sure if hotel was full. Good breakfast, reasonably priced evening meal. Disappointing mattress and ensuite a bit cramped. Otherwise ok.

8/10 Good

Bob, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over after a friends funeral
Ideal accommodation for after a sad event. Food and drink good, surroundings pleasant all in all spot on, thank you

8/10 Good

pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
end of holiday stay
Too noisy

6/10 Okay

JILL, Cape Breton, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
My room faced a noisy road so I couldn't have the window open at night. I found the whole building rather too warm.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Like standing by road
The amenities were fine and the bed was comfy. But it was ruined by the fact that the seals around the windows were very bad. It genuinely was like standing next to a road. The sounds from the outside was really bad. I complained to the lady at the desk but she wouldnt do anything about it.

4/10 Poor

Karen, Hampshire

Disliked: Staff & service, property conditions & facilities
Overnight stay
The room was adequate,room was at the front on busy road,staff couldn't really be bothered to help. Room was clean everything required for an overnight stay. The bonus of the hotel is the parking. Don't expect too much,for an overnight it was ok.

6/10 Okay

Jagdish

Liked: Cleanliness, room comfort

8/10 Good

chez

Liked: Staff & service, property conditions & facilities
Good location
Good location. One step away from the bus stop and tube station. A bit noisy because our room is at the back. Staff are friendly and helpful.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful. A pleasant stay.

6/10 Okay

Steve

Liked: Staff & service

8/10 Good

Stephen, norfolk

Liked: Cleanliness, room comfort
overall not to bad, the only thing that let bit down was no lift access for pushchair etc & the bar being closed before 10.30pm

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfy, practical hotel.
Room was clean and comfortable, and the hotel was only a five minute walk from Harrow-on-the-Hill metro stop, making it easy to get into central London and back. The only downside was that our room was by the road so we could hear the traffic all night, but that can't be helped.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent nice room and close to the town

10/10 Excellent

Helen, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shops eateries & Tube Station.
The staff were warm nice and helpful especially when I needed directions to places I visited. The room was kept clean at all times. The Front desk staff attended to requests promptly. The wifi made my stay very interesting because I could link to the rest of the world in the comfort of my room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attended business meeting in Wembley, pleasantly surprised by location of hotel and price! Step outside and you are literally on the high street, underground station is approx.10mins away-great for getting into city or sightseeing. Drove down from Scotland, no problem parking in hotel car park. Would happily book if on holiday in London and save on city centre hotel prices!

10/10 Excellent

Tecleberhan, Wembley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
Love this hotel

8/10 Good

Steve, Dudley West Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location just off the main shopping area,
I had a single to the front comfortable & clean. Bathroom a little small could have used some of the foot print of the main room. Woke from the noise in the street, but it was Saturday night. Will stay again.

4/10 Poor

Frank, Clovis CA

Disliked: Property conditions & facilities
OK for One Night
The hotel was OK for one night, but you wouldn't want to stay longer. I would class this as a low end business hotel. My initial impression was very negative - there were at least seven doors to go through to get from the front desk to my ground floor room plus several steps. A real pain with a rolling suitcase. The parking lot was very small with very tight parking places. No elevator and no air conditioning. The room I had was on a busy street and I had to keep the window open because there was no air conditioning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Passable
Pleasant enough, but lot of the hotel looks a bit tired and could do wit a touch up.

8/10 Good

Jy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight hotel near London
Booked so we could visit central London Nothing else to say Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel - no sleep however.
Hotel was clean and comfortable. The staff were very friendly and accommodating. However, we were kept up most the night due to an incident downstairs in the hotel (door slamming and yelling), this then continued into the street when the police were eventually called.

8/10 Good

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michelle, Dudley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
I didnt quite know what to expect after reading other peoples reviews. Can honastly say the hotel isnt as bad as people are making out. It was very clean, the reception staff were very friendly. We had a porter show us to our room and carry the bags. I stayed here with the other half June 9th-11th. The location was great for us as Harrow itself is quite a large place with shops and pubs. We had a day at the Harry Potter studios booked too. This hotel was mid way between Watford and central London so great location for us. The room itself is basic but all we needed was a bed for the night. It had shower facilities, private en suite, tv, hairdryer, tea and coffee making facilities. The matress was a bit hard and thin but we both slept fine. Walls are a little thin as we heard the person in the room below us snoring. Apart from that we had no issues at all, parked fine, however the car park did get full at night time so unsure what people were to do if they couldnt park.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not good enough to be part of Best Western
Staff far too good for this hotel. Dated poor quality room, no style or comfort. Tiny bathroom, poor mattress

4/10 Poor

Chun Wai, hong kong

Disliked: Cleanliness, property conditions & facilities, room comfort
scrappy hotel
scrappy room, detached annex from main hotel building

8/10 Good

Martin, Shipton Gorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again.
Very good room staff very friendly. Ideally situated for Wembley & the FA cup final approx 10 mins on the underground.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

joanne, Harleston

Disliked: Room comfort
More comfort in my car
If you suffer from a bad back then DO NOT stay here! You have been warned. The beds were that soft and worn that when you laid on them your feet were higher than your head, and the point at which most people normally sit on the bed was so soft it felt like my chest was going to implode. And when mentioned to the staff they had the cheek to say thank you for your stay, we will look into your concerns. The hotel itself could also do with a thorough makeover as it is very dated and to be honest, we saw very few staff.

6/10 Okay

Paul, Derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for Wembley stadium but wifi so-so.
Stayed for one night. Room excellent and were flexible in registering me early which was great. Room was fine and breakfast fine but Wifi was poor and I found it very frustrating working with it.

4/10 Poor

Michael, Illminster

Disliked: Property conditions & facilities, room comfort
Not good
Very noisy room, lots of door slamming all through the night. Could hear everything going on around me. Not a pleasant stay sadly.

10/10 Excellent

Gavin, Barnsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Hotel was easy to find, on arrival the staff was very good, polite and welcoming

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good beds and service, but can you stand noise?
Service was good - we did ask for an iron/ironing board and that arrived promptly to our room. Check-in was good. Breakfast service was good. The room had enough space and bath/show was fine. Only a few criticisms. Those rooms in block 3 (there are separate buildings that the hotel owns) facing the main road (A409/Sheepcote Road) would hear lots of traffic noise. The double-glazing does not do much. Secondly, the breakfast was fine, but not amazing. A better continental selection and more hot food items would be preferred. Decor is a bit dated. I would be happy to stay again, just preferably away from the main road.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, would use again
Nice hotel, conveniently located very close to shops and Harrow-on-the-hill station. Staff were very helpful and friendly. The only small disadvantage was having to go back outside to access our room which was in a separate building to the reception.

10/10 Excellent

DARPAN, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Friendly and Great Service.
Nice, Friendly and Great Service. Staff was always with a smile and ready to help. Very clean rooms and a good set up

2/10 Terrible

jivan, luton

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
good location, poor noisey room
Awful. Left after an hour. Room was so hot even when window was wide open. No control over heating which was strange. Unbelievably thin walls. Could hear the couple's above conversation and activities! Same for neighbour. Positive, location , parking, food all very good.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst stay ever
Was awful got woken up by cleaning staff and had no sleep due to radiator noise!!! Staff unhelpful and rude!