Dear Valued Guest,Thank you for sharing your experience with us at L7 West Lake Hanoi by Lotte!We're delighted to hear that you found our hotel to be in a great location, close to the city center and conveniently connected to the airport. Your positive feedback about our location is greatly appreciated.We regret to learn that the size of the room did not meet your expectations. We understand the importance of spacious accommodation, especially in a five-star hotel. Your feedback regarding the room size and value for the price bracket is duly noted, and we will take this into consideration as we strive to enhance our offerings and guest experience.We sincerely appreciate your feedback as it allows us the opportunity to improve. We hope that despite this issue, you were able to enjoy your overall stay with us. Thank you once again for choosing to stay at L7 West Lake Hanoi by Lotte. We hope to have the pleasure of welcoming you back in the future and providing you with an improved experience.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you so much for your kind words and for choosing to stay with us at L7 West Lake Hanoi by Lotte!We're thrilled to hear that you enjoyed your escape from the city center and found our location to be convenient with plenty of nearby amenities for dining and shopping. Your feedback about the walkability and surrounding area is greatly appreciated.Thank you once again for your warm regards and for choosing to stay with us. We can't wait to welcome you back for another memorable stay in the future. Warmest regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,We are absolutely thrilled to receive your perfect rating of 10 out of 10!Thank you so much for taking the time to share your wonderful experience at L7 West Lake Hanoi by Lotte. Your satisfaction is our ultimate goal, and it's incredibly rewarding to know that we succeeded in delivering an exceptional stay for you.Your kind words about our hotel and staff mean the world to us. We strive to create memorable experiences for all our guests, and your positive feedback motivates us to continue exceeding expectations.We can't wait to welcome you back for another fantastic stay in the future. Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for sharing your recent experience with us! We're thrilled to hear that you enjoyed your staycation at L7 West Lake Hanoi by Lotte and found our hotel to be a great choice.It's wonderful to know that you appreciated the chic and modern ambiance of our hotel, which is indeed new as of 2023. We're delighted that you found our outdoor pool, equipped with a jacuzzi and operational throughout the four seasons, to be relaxing, especially during the winter months.We also appreciate your feedback regarding the laundry bags charge. Please accept our apologies for any inconvenience this may have caused. Your feedback is invaluable to us as we continually strive to improve our services.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay at L7 West Lake Hanoi by Lotte.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you immensely for sharing your wonderful experience with us! Your glowing review truly brightened our day.We are thrilled to hear that you found our hotel to be excellent and modern, and we greatly appreciate your kind words about our friendly and helpful staff. Providing exceptional service is our top priority, and we're delighted that our team made such a positive impression on you.It's fantastic to know that you enjoyed our business lounge, complete with delicious food offerings and beverages throughout the day, as well as our refreshing cocktails, wine, and beer in the evenings. We're also pleased to hear that you had the chance to unwind at our large infinity pool on the top floor while taking in the magnificent views.Your feedback means the world to us, and it motivates us to continue delivering memorable experiences to all our guests. We can't wait to welcome you back for another exceptional stay at L7 West Lake Hanoi by Lotte.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for awarding us a perfect score of 10 out of 10!We're thrilled to hear that your experience at L7 West Lake Hanoi by Lotte met or exceeded your expectations. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and we're delighted that we achieved this during your stay.Your feedback is greatly appreciated, and it serves as motivation for our team to continue delivering outstanding experiences to all our guests. We look forward to the pleasure of welcoming you back for another remarkable stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us.We're thrilled to hear that you found our hotel chic and newly made, and we're delighted that you chose us for your Christmas trip. It's wonderful to know that our staff were friendly and made your check-in experience enjoyable.However, we apologize for any inconvenience caused during the checkout process. We will review our procedures and consider your suggestion to clearly communicate all chargeable items to our guests to avoid any confusion and streamline the checkout procedure.Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Helena LeeGeneral Manager

Dear Valued Guest,Thank you for rating us 5 out of 5!We're delighted that you enjoyed your stay at L7 West Lake Hanoi by Lotte. Your feedback is invaluable to us, and we're thrilled to hear that you found our location convenient and enjoyed your overall experience with us.We look forward to welcoming you back soon for another excellent stay.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for awarding us a perfect 5 out of 5 rating!We're delighted to hear that your stay at L7 West Lake Hanoi by Lotte met all your expectations. Your feedback is truly appreciated, and it motivates us to continue providing exceptional experiences for all our guests.We look forward to welcoming you back for another outstanding stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for rating us a perfect 10 out of 10!We're thrilled that you had such a wonderful experience at L7 West Lake Hanoi by Lotte. Your feedback means a lot to us, and we're delighted that we could exceed your expectations.We can't wait to welcome you back for another fantastic stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for awarding us with a perfect rating of 10 out of 10!We're delighted to hear that you had an exceptional experience at L7 West Lake Hanoi by Lotte. Providing top-notch service and ensuring our guests' satisfaction are our utmost priorities, and it's fantastic to know that we achieved this during your stay.Your feedback is greatly appreciated and serves as a motivation for our team to continue delivering outstanding experiences. We look forward to the pleasure of welcoming you back for another remarkable stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for your outstanding rating of 10 out of 10!We're thrilled to hear that your experience at L7 West Lake Hanoi by Lotte was exceptional. Providing top-notch service and ensuring our guests' satisfaction are our top priorities, and it's fantastic to know that we succeeded in delivering this during your stay.Your feedback means a lot to us and serves as motivation for our team to maintain and even exceed our high standards. We can't wait to have the opportunity to welcome you back for another fantastic stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you very much for awarding us a perfect score of 10 out of 10!We're absolutely thrilled to learn that your experience at L7 West Lake Hanoi by Lotte exceeded your expectations. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's wonderful to hear that we hit the mark during your stay.Your feedback is incredibly valuable to us, and it inspires us to continually strive for excellence. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you so much for your glowing rating of 10 out of 10!We're absolutely thrilled to hear that your experience at L7 West Lake Hanoi by Lotte was nothing short of exceptional. Providing top-notch service and ensuring our guests' satisfaction are our top priorities, and it's incredibly rewarding to see that we succeeded in achieving this during your stay.Your feedback means the world to us and serves as motivation for our team to continue delivering outstanding experiences to all our guests. We can't wait to welcome you back for another remarkable stay in the near future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for awarding us with a perfect rating of 5 out of 5!We're thrilled to hear that your experience at L7 West Lake Hanoi by Lotte met or exceeded your expectations. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we're delighted that we achieved this during your stay.We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for taking the time to rate us. Your feedback is greatly appreciated.We're pleased to see that you had a positive experience at L7 West Lake Hanoi by Lotte. However, we are always striving to improve, and we would love to hear more about your stay and any areas where we can enhance our service.Please feel free to reach out to us directly with any further feedback or suggestions you may have. We look forward to the opportunity to welcome you back and provide an even better experience in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for your perfect rating of 10 out of 10! We're thrilled to learn that you had such a fantastic experience at L7 West Lake Hanoi by Lotte.Your satisfaction is our utmost priority, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another exceptional stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for rating us a perfect 10 out of 10! We're delighted to hear that you had an exceptional experience at L7 West Lake Hanoi by Lotte.Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another outstanding stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for your feedback, though we're disappointed to see your rating of 1 out of 5. We apologize for any shortcomings during your stay at L7 West Lake Hanoi by Lotte. Your satisfaction is our priority, and we're committed to resolving any issues. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you so much for your outstanding rating of 10 out of 10!We are thrilled to learn that your experience at L7 West Lake Hanoi by Lotte met your expectations and left such a positive impression. Providing top-notch service and ensuring our guests' satisfaction are our utmost priorities, and it's incredibly rewarding to see that our efforts have been appreciated.Your feedback serves as motivation for our team to continue delivering exceptional experiences to all our guests. We look forward to the opportunity to welcome you back for another remarkable stay in the near future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you very much for your perfect rating of 10 out of 10! Your feedback is greatly appreciated.We're thrilled to hear that you had such a fantastic experience during your time at L7 West Lake Hanoi by Lotte. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and it's wonderful to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for your outstanding rating of 10 out of 10! We are delighted to hear that your experience at L7 West Lake Hanoi by Lotte exceeded your expectations.Your satisfaction is our top priority, and we are thrilled to know that we were able to provide you with an exceptional stay. Your feedback inspires us to continue delivering excellent service to all our guests.We look forward to the opportunity to welcome you back for another remarkable experience in the future.Best regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you very much for taking the time to rate us with a perfect score of 10 out of 10! It was our pleasure to have had the opportunity to host you at L7 West Lake Hanoi by Lotte.Your high praise means a lot to us and serves as a testament to the hard work and dedication of our team. We're thrilled to hear that you had such an exceptional experience during your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you very much for taking the time to rate us with a perfect 10 out of 10! We are thrilled to hear that you had such a wonderful experience during your stay at L7 West Lake Hanoi by Lotte.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests, and it's truly rewarding to know that we have met your expectations.We sincerely appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future.Warm regards, L7 West Lake Hanoi by Lotte

Dear Valued Guest,Thank you for rating us a perfect!We're thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our top priority, and we're grateful for your high praise.We look forward to the opportunity to welcome you back for another outstanding stay. Warm regards,Helena LeeGeneral Manager

Dear Valued Guest,Thank you for your perfect rating!We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to provide you with exceptional service.If there's anything else we can do to further enhance your future visits, please feel free to let us know. We can't wait to welcome you back for another outstanding stay.Warm regards,Helena LeeGeneral Manager

Dear Valued Guest,Thank you so much for your perfect rating!We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional experience.Warm regards,Helena LeeGeneral Manager