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Reviews of SureStay Plus Hotel by Best Western Hammond

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 151 out of 322 reviews" "
Rating 8 - Good. 92 out of 322 reviews" "
Rating 6 - Okay. 45 out of 322 reviews" "
Rating 4 - Poor. 17 out of 322 reviews" "
Rating 2 - Terrible. 17 out of 322 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dino

Stayed 2 nights in May 2024
Response from Hotel Manager on May 13, 2024
Dear Dino,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled very bad of a musty mildew smell . It was clean , the staff were very nice , the pool and facilities very decent but the smell was bad . The ‘rv and truck parking ‘ is very bad . The lot you need to park in has a massive hole in the parent and the turnaround areas just like a maze . I recommend 50 dollars in crushed rock for that creator in the truck parking entrance and find out why the mildew smell is happening in the room so bad . Besides that the stay could have been 5 stars
Stayed 1 night in May 2024
Response from Hotel Manager on May 6, 2024
Dear Joseph,Thank you for sharing your feedback. We're glad to hear that you found our staff nice and the facilities decent, but we apologize for the issues you experienced with the musty smell in your room and the condition of the RV and truck parking area. Your comments are valuable to us, and we'll address these concerns with our maintenance team to investigate the source of the smell and improve the parking area conditions. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Kelly

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 8, 2024
Dear Kelly,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ok place for overnight except the train can shake the room (literally) but wasn't an issue after falling asleep. there is no central hall so rooms open to outside. Area well lit and clean. Would I stay there again, maybe but not my first choice.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that overall your overnight stay was satisfactory, despite the train shaking the room initially. We apologize for any inconvenience caused by this disturbance. It's good to know that you found the area well-lit and clean. Your comments are valuable to us, and we appreciate your honesty. We hope to have the opportunity to improve and provide you with a more comfortable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear William,Thank you for your perfect rating and feedback! We're glad to hear that you found our hotel to be a good value. Providing excellent value for our guests is important to us, and we're pleased that we could meet your expectations. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except they wanted to charge $20 for checking in before 3:00. I didn’t like that.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had an overall great experience during your stay. We apologize for any inconvenience caused by the early check-in fee. Your comments are valuable to us, and we will review our policies to ensure they align with our guests' needs and expectations. We appreciate your understanding, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chic-fil-a near by
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Guest,Thank you for your inquiry. There is indeed a Chick-fil-A located near our hotel. It's just [insert distance] away, and we'd be happy to provide you with directions or any other assistance you may need to visit there during your stay. If you have any other questions or requests, please feel free to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Sincerely, Hotel Manager

10/10 Excellent

Jerzy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A nice and quiet place.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our hotel to be a nice and quiet place.We hope to have the pleasure of welcoming you back for another peaceful stay in the future.Sincerely,Hotel Manager

6/10 Okay

Belinda, Beaumont

Travelled with group
Disliked: Cleanliness
The room had a strong cigarette smoke smell to it.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Guest,We sincerely apologize for the inconvenience caused by the cigarette smoke smell in your room. Ensuring a comfortable and pleasant stay for all our guests is our top priority, and we understand the importance of a clean and fresh environment. We will address this issue immediately to prevent recurrence in the future. Please feel free to reach out to our front desk team for any assistance or to discuss room options. We appreciate your feedback and hope to have the opportunity to make it up to you on a future visit.Sincerely,Hotel Manager

10/10 Excellent

Roberto

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff when arriving was very helpful and answered all questions very politely!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Guest,Thank you for your kind words about our staff. We're thrilled to hear that you had a positive experience upon arrival and that our team members were helpful and polite in answering your questions. Providing excellent service is our top priority, and we're glad we could assist you during your stay. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Manager

6/10 Okay

Darrell

Travelled with family, Business traveller, Travelled with pets
Disliked: Amenities, property conditions & facilities
bathroom door would not close all the way - refrige not working-people below us smoking in a non smoking room-bagel was hard to chew
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Darrell,We apologize for the multiple issues you encountered during your stay. It's concerning to hear about the bathroom door not closing properly, the malfunctioning fridge, and the smoking in a non-smoking room. We'll address these issues promptly to ensure they are resolved for future guests. Additionally, we apologize for the quality of the bagel at breakfast. Your feedback is valuable, and we'll use it to improve our services. Please don't hesitate to reach out to our front desk staff if you encounter any issues during your stay so that we can address them immediately. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very difficult to get in and out of the hotel property-roundabout, lots of traffic, poor signage to know where to turn in.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Janet,Thank you for your feedback with a 5-star rating! We apologize for the inconvenience you experienced with the difficulty in accessing our hotel property. We'll certainly take your comments into consideration and work on improving our signage and traffic flow to make it easier for our guests to navigate. Your satisfaction is important to us, and we appreciate your input. We hope to have the opportunity to welcome you back for a smoother and more enjoyable experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and quiet. Only drawback was the entrance to the parking lot, it was cumbersome to have to go back to the roundabout in order to enter the street especially at night.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Patricia,Thank you for your perfect rating and valuable feedback! We're glad to hear that you found our hotel very clean and quiet. We apologize for the inconvenience regarding the entrance to the parking lot, especially at night. Your feedback helps us identify areas for improvement, and we'll look into ways to make the entrance more convenient for our guests. We appreciate your input and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jared

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Jared,Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Denise,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful perfect review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager

8/10 Good

Cedric

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Hotel manager on Feb 14, 2024
Dear Cedric,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we appreciate your rating. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We hope to welcome you back for an even better stay in the future!Sincerely,Hotel Manager

10/10 Excellent

NANETTA, CORDOVA

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 12, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 10, 2024
Dear Janie,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Joseph

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 21, 2024
Dear Joseph,We're deeply sorry to hear about your disappointing experience during your recent stay. Your feedback is important to us, and we apologize for any shortcomings you encountered. We take your concerns seriously and will address them promptly to improve our services for future guests. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

4/10 Poor

Barrington, Orlando

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
The front desk just acted like he had an attitude or just unwilling to help.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 25, 2024
Dear Barrington,We apologize for the less-than-ideal experience you had with our front desk staff. Providing excellent customer service is our priority, and we're sorry for any attitude or unhelpfulness you encountered. Your feedback is important, and we'll address this issue to ensure a better experience for all our guests. We appreciate your input and hope to have the opportunity to welcome you back with improved service.Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Check in was fast and friendly.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 22, 2024
Dear John,Thank you for your positive feedback! We're delighted to hear that you found the room clean and appreciated the fast and friendly check-in service. We strive to provide a comfortable and efficient experience for our guests, and it's always rewarding to know when we've succeeded. We hope you enjoyed your stay and look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 22, 2024
Dear Patricia,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on Jan 20, 2024
Dear Theresa,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Ginger,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Couple
It was a great stay. The room was clean, bed was comfortable. And the breakfast was really good.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 9, 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you had a great stay, with a clean room, comfortable bed, and enjoyable breakfast. Your satisfaction is our priority, and we appreciate your kind words. We look forward to hosting you again for another excellent experience in the future.Sincerely, Hotel Manager

8/10 Good

Bernard

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and well heated. Unusual layout, but functional. Price was quite reasonable. Pet friendly for our little dog, with first floor access to green areas. Biggest gripe is finding the place. Went around the circle at least three times before figuring that you must turn down what looks like an alley to get to the facility,
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Bernard,Thank you for the 4 out of 5 rating! We're pleased to hear that you found the room large, well-heated, and reasonable. We appreciate your feedback about the layout and functionality. We apologize for any difficulty you experienced in finding the place, and we'll work on improving signage or directions to make it easier for our guests. We're glad to hear that our hotel is pet-friendly and that your little dog has convenient access to green areas. We hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Tracy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay. Breakfast was delicious!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Tracy,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you had a great overnight stay and enjoyed the delicious breakfast. Your positive feedback is much appreciated, and we hope to have the pleasure of hosting you again for another fantastic experience!Sincerely, Hotel Manager

4/10 Poor

Anna

Business traveller
Disliked: Staff & service, property conditions & facilities
Not happening again!
I was told it was a hotel, not! Greeted at a night window because the area was sketchy. Room was ok, but had rust cover by paint. Only a chain to bolt door.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Anna,We apologize for the challenges you encountered during your stay. It's important to us that all our guests feel safe and comfortable. Your concerns about the condition of the room and safety measures are noted, and we will take immediate steps to address and improve these areas. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Ray

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Ray,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 Good

STEPHANIE

Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 25, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, right next to the interstate. Lots of food options nearby. Staff was friendly. Breakfast was adequate for a quick bite before getting back on the road. Entrance was a little strange but pretty easy.
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 24, 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that our convenient location, friendly staff, and nearby food options met your expectations. We appreciate your feedback on the breakfast and entrance, and we hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Jeffrey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculately clean and well maintained. The staff were helpful and courteous. We will stay at this hotel in the future.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Jeffrey,Thank you for the perfect 5/5 rating and the positive feedback! We're thrilled to hear that the room was immaculately clean and well-maintained and that the staff were helpful and courteous. It's wonderful to know that you plan to stay at this hotel in the future. We look forward to welcoming you back for another excellent stay!Sincerely, Hotel Manager

10/10 Excellent

Vivienne

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Vivienne,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excellent

Nazly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice and clean. The breakfast was also good.
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 19, 2023
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel very nice and clean, and that you enjoyed the breakfast. Providing a comfortable and pleasant experience for our guests is our top priority. If there's anything specific you particularly liked or if you have any suggestions for improvement, feel free to share. We appreciate your patronage and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property and very quiet. Staff is polite and very helpful.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 19, 2023
Dear Josh,Thank you for your positive review and the 5-star rating! We're thrilled to hear you enjoyed the cleanliness, quiet atmosphere, and polite and helpful staff. We look forward to hosting you again on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's kind of a maze to get into the property. The hot water could be better.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Jay,Thank you for your valuable feedback and the 5-star rating! We appreciate your input regarding the property's layout and hot water, and we'll certainly look into improving these aspects for a better guest experience. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

Renee

Liked: Cleanliness, staff & service
Disliked: Amenities
Hard to find how to get into the property.the staff was ok but only ok it was very loud could hear the adjoining rooms an traffic and trains breakfast was good but very carb heavy not bad place just ok place
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 17, 2023
Dear Guest,Thank you for sharing your feedback. We apologize for any difficulty you experienced in finding the entrance, and we appreciate your comments about the noise and breakfast offerings. Your input is valuable, and we will use it to improve our services. If there's anything specific you feel we can do better, please let us know. We hope to have the opportunity to enhance your experience during future visits.Sincerely, Hotel Manager

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its not "very good" like the reviews suggest. But it is "good"
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 16, 2023
Dear Scott,Thank you for your feedback and the 8 out of 10 rating. We appreciate your honesty, and we'll use your comments to continually improve our services. If there are specific areas you believe we can enhance to reach a "very good" level, please feel free to share. We value your input and hope to provide an even better experience on your next visit. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Eric, Kihei

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a big box truck - lots of parking. Easy on and off the highway. Several options for eating near by. Warm breakfast includes waffles and eggs/sausage. Staff pleasant. Updated rooms with comfortable bedding.
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 6, 2023
Dear Guest,Thank you for taking the time to share your positive experience! We're thrilled to hear that our parking facilities, convenient location, warm breakfast options, and updated rooms contributed to a comfortable stay. We appreciate your kind words about our staff and look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 5, 2023
Dear Ruth,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

8/10 Good

Terry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Room okay but a little musty smell. Vanity light needs to be upgraded to LED so ladies can see how lovely they are!!
Stayed 3 nights in Nov 2023
Response from Hotel manager on Nov 28, 2023
Dear Guest,Thank you for choosing our hotel and sharing your thoughts. We're delighted to hear that you enjoyed the breakfast. Your feedback about the room and the suggestion for upgrading the vanity light is valuable. We'll certainly consider improvements to enhance our guests' experience. If you have any further comments or if there's anything else we can do for you, please let us know. We look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

Scott

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The reviews said very good but i can only give it a good. All the rooms face the interstate a 1/2 block away and there is a freight train/ amtrak rail at the far end of the building. The staff are terrific and keep up the older hotel very well. Stingy on the breakast bar, run out of food after an hour even the coffee....i need my coffee.
Stayed 2 nights in Nov 2023
Response from Hotel manager on Nov 28, 2023
Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your positive comments about our staff and the well-maintained facility. We apologize for any inconvenience you experienced with the breakfast bar, and we'll work to improve in this area. If you have any further suggestions or if there's anything else we can do to enhance your stay, please feel free to let us know. We hope to welcome you back for another visit.Sincerely, Hotel Manager

10/10 Excellent

Terry, Alexandria

Stayed 1 night in Nov 2023
Response from Hotel Manager. on Dec 11, 2023
Dear Terry,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Entrance is hard to get to and find but once in lot it’s very quiet & nice
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 20, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, the bed was very comfortable.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 8, 2023
Dear Robert,Thank you for your perfect 5/5 rating and your positive feedback. We're delighted to hear that you found the rooms clean and the beds very comfortable. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Kimak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and the bed slept beautifully
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 6, 2023
Dear Kimak,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

Yolanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 3, 2023
Dear Yolanda,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy little hotel.
Comfortable stay! Room was clean and the continental breakfast was pretty good for such a reasonable hotel. The staff was super nice and accomodating. We would stay there again if the need is ever there!!
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Catherine,Thank you for your perfect rating and wonderful comments! We're pleased to hear that you had a comfortable and clean stay, enjoyed the breakfast, and found our staff accommodating. We'd be delighted to host you again should you return to the area. Your feedback is much appreciated.Sincerely, Hotel Manager

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better than all the rest
the driveway into the Sure Stay is between the taco bell and quality inn; turn into the taco bell and then sharp right then sharp left towards the Sure Stay sign and you’re there. this off-brand motel is the best inexpensive motel i’ve ever stayed in (worth the slightly higher price.) it’s clean, quiet, everything works, good hot water pressure, good bed and good television and wifi. like i said the best place so far. nighty night…
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Randall,We're thrilled to receive your glowing review and a perfect 10 out of 10 rating! Your detailed directions and positive feedback are greatly appreciated. We're delighted to be your top choice for an inexpensive and comfortable stay. Thank you for your kind words, and we look forward to welcoming you back for another restful night in the future!Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet. Would stay here again.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Guest,Thank you for your stay. We're pleased to hear that you found your stay to be very clean and quiet. Your intention to stay with us again is greatly appreciated. Our goal is to provide an experience worth repeating for every guest, every time. We look forward to welcoming you again.Sincerely,Hotel Manager