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Reviews of Mercure Hotel Hamm

4 out of 5
Mercure Hotel Hamm
Neue Bahnhofstr. 3, Hamm, NW

Reviews

8.6

Excellent

Rating 10 - Excellent. 265 out of 596 reviews" "
Rating 8 - Good. 253 out of 596 reviews" "
Rating 6 - Okay. 60 out of 596 reviews" "
Rating 4 - Poor. 12 out of 596 reviews" "
Rating 2 - Terrible. 6 out of 596 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Hamdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have everything you need and very convenient
Stayed 3 nights in Feb 2024

10/10 Excellent

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Mercure Hamm on Jul 25, 2023
Lieber Jan,vielen Dank für Ihre Bewertung.Herzliche GrüßeIhr Team Mercure Hamm

8/10 Good

salman

Liked: Cleanliness, staff & service
There is no air conditioning other wise amazing property
Stayed 2 nights in Jun 2023
Response from Mercure Hamm on Jul 25, 2023
Dear Salman,Thank you very much for your rating.Best regardsYour Team Mercure Hamm

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Hammer Mercure on Feb 6, 2023
Liebe Laura,wir danken Ihnen für die hervorragende Bewertung.Viele GrüßeIhr Team Mercure Hamm

10/10 Excellent

Franziska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Mercure Hamm on Aug 16, 2022
Dear Tomothy, Thanks a million for your fantastic rating. Best regards Your Team Mercure Hamm

10/10 Excellent

Ina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Team Mercure Hamm on Jul 28, 2022
Dear Ina, Thank you very much for your fantastic rating. Best regards Your Team Mercure Hamm

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
very good hotel
Stayed 1 night in Jul 2022
Response from Team Mercure Hamm on Jul 28, 2022
Dear Samuel, Thank you very much for your rating. Best regards Your Team Mercure Hamm

10/10 Excellent

Kaia-Liisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, very good breakfast, nice and spacious room, even with kids in one room.
Stayed 1 night in Jul 2022
Response from Feedback Mercure Hamm on Jul 19, 2022
Dear Kaia-Lisa, Thank you very much for your great rating. Best regards Your Team Mercure Hamm

6/10 Okay

Edgars

Stayed 1 night in Apr 2022

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good no problems with stay at all , would stay again
Stayed 2 nights in Mar 2022

10/10 Excellent

Viktor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always again
Always again Great breakfast
Stayed 1 night in Jan 2022

10/10 Excellent

Grzegorz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Mercure Hamm on Jan 12, 2022
Dear Grzegorz, we would like to thank you very much for your great rating. We are very happy about it. Best regards Your Team Mercure Hamm

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Breakfast
No cleaning (due to covid) but overall ok and very nice breakfast buffet!
Stayed 2 nights in Dec 2021
Response from Mercure Hamm on Jan 12, 2022
Dear Anonymous, Thank you very much for your comment. Best regards Your Team Mercure Hamm

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Mercure Hamm on Jan 12, 2022
Dear Richard, Thank you very much for your feedback. Best regards Your Team Mercure Hamm

10/10 Excellent

ulrich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and remarkably friendly staff
Stayed 2 nights in Nov 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Viktor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Nawida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Artur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

tw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAMM STAY
Rather expensive for OK hotel, picked for location ( 5 minuets walk from railway station ) Biggest disappointment was the fact I was there for work, needed to access e-mail but could not get internet of phone or laptop
Stayed 1 night in Oct 2019

10/10 Excellent

Margaret, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for any traveller
Some construction to the ground floor, but didn't disturb us during our stay. Short overnight stay. Food was good, easy to find hotel and staff are very nice and helpful.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good
Stayed 1 night in Mar 2019

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, good breakfast but air con not working too well.
Stayed 1 night in Jul 2019

8/10 Good

Jens

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
An okay stay!
We did spend two nights at the Mercure in Hamm. It has a 24h check-in however they did not know that we are arriving late even if I told them by phone upfront and they made a note for the responsible person. But not a problem that the reservation as the hotel wasn't fully booked so we got a room. Reservation was for a twin bed and we got a double bed but we didn't care. We asked for a wake up call and I saw the staff writing it down. But there was no call - that's a no go. Also the card reader wasn't working at the check out. Took us quite a bit until they offered to make a copy of the credit card and charge the rate at later time. Beside those points the staff was nice and friendly. We were asking for a late check-out and got one extra hour. Rooms were clean but felt a bit aged. The bath tub was a bit dirty, rest of the bath was good. The breakfast was a nice selection of bread, cheese, meat, eggs, sausages and fruits. There was some renovation going on. I think that's a good idea. In general we can recommend that place even if it was not 100%.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay. Minutes away from station, close to shops etc. Lovely hotel and staff. Thank you for a great stay
Stayed 1 night in Jun 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Bestes Hotel in Hamm. Alles bestens.
Stayed 2 nights in May 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Even by Mercure standards, this hotel is fantastic. The breakfast buffet is exceptional.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Only there was no safe box I was carrying my important ducoment all the time
Stayed 3 nights in Jan 2019

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

t, gb

Liked: Cleanliness, room comfort
Late night stopover
Late night stay over, picked specifically for location to Railway station. Stay was OK but would not choose again I feel in the future if there are other options. Positive was very good breakfast.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Hotel, Hamm, Germany - Overall Impressions
Easy to find, well-located and well-appointed. The staff were friendly and efficient. Most importantly, since I speak no German, was that all the staff to whom I spoke (principally the reception staff) spoke excellent English and were also able to advise on my daily journey time for my visits to the company I was to visit and of which I had no prior knowledge. All-in-all very professional and efficient.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Really good hotel
Excellent location. Fantastic breakfast. Large, clean rooms.
Stayed 1 night in Feb 2018

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pillows were the worst part, locations was nice but in a town with no nightlife.
Stayed 6 nights in Jul 2017

10/10 Excellent

Marcus, Harrogate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hamm Hotel
Clean, stylish and well run hotel. I will stay here again when I am in Hamm.

10/10 Excellent

Hans, U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay at the Hotel for years

8/10 Good

mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Manuel Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

BW , London

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice hotel in central location
Lovely, spacious room. Nice bathroom. Unfortunately the air condition didn't work. The hotel staff wasn't very sympathetic, just said that they are aware of the problem.

10/10 Excellent

Gary, Victoria, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room in Hamm
Overnight stay travelling up through Germany with 2 kids. Family room was excellent with a generous breakfast. Definitely recommend it. Good quality fitness centre and WiFi a real bonus.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price.
Hotel was clean and had friendly staff. The breakfast bar and parking facilities were also good. The hotel is in walking distance from shopping and many restaurants. A great night's stay for a good price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central located
Great experience would go there again,there is nothing more to add "Just Great"

6/10 Okay

Shaun, Amsterdam

Liked: Cleanliness
Disliked: Room comfort
Not a four-star standard hotel
Parking is good, but not free. Bottled water is available, but not free. Pillows are flat, shower pressure is good, bath is small, beds are rubbish, room is sparse, lobby is nice.