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Reviews of Quality Hotel

2.5 out of 5
Quality Hotel
950 Walkers Line, Burlington, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 398 out of 1005 reviews" "
Rating 8 - Good. 393 out of 1005 reviews" "
Rating 6 - Okay. 115 out of 1005 reviews" "
Rating 4 - Poor. 60 out of 1005 reviews" "
Rating 2 - Terrible. 39 out of 1005 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Derek, Surrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean property. Free breakfast is very convenient!!
Stayed 3 nights in May 2024

10/10 Excellent

Alina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.Tks
Stayed 1 night in May 2024
Response from Eunice on May 8, 2024
Hello Alina,Thank you for taking the time to leave your feedback and we hope to have you return soon. Regards,Eunice

8/10 Good

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Eunice on May 7, 2024
Hello Amber,We appreciate you taking the time to review our property and we look forward to the opportunity to host you again in the future.Regards,Eunice

8/10 Good

Mike

Liked: Cleanliness
Good experience. Restaurant Conveniently located on site.
Stayed 4 nights in Apr 2024
Response from Eunice on May 6, 2024
Hello Mike,Thank you for taking the time to complete our online survey. We are delighted to hear about your good experience during your stay with us and we hope to welcome you again soon.Regards,Eunice

6/10 Okay

Jessica

Travelled with partner
Thanks
Stayed 1 night in Mar 2024
Response from Eunice on May 6, 2024
Hello Jessica,We appreciate you leaving a feedback from your recent stay. We hope to have you return soon. Regards,Eunice

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eunice on May 6, 2024
Hello Rachel,We appreciate you taking the time to complete our online survey. Thank you for choosing to stay with us and we hope to have you back soon!Regards,Eunice

10/10 Excellent

Jeffrey

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eunice on May 6, 2024
Hello Jeffrey,We appreciate you taking the time to complete our online survey and for leaving us a 5/5 rating. We are glad you were able to enjoy all our hotel has to offer. We look forward to welcoming you back soon!Regards,Eunice

8/10 Good

Rebecca

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Na
Stayed 2 nights in Apr 2024
Response from Eunice on May 10, 2024
Hello Rebecca,We appreciate you taking the time to complete our online survey. We hope to see you again soon!Regards,Eunice

4/10 Poor

Lok

Disliked: Cleanliness, staff & service
Location great !! Room service terrible ??
Stayed 3 nights in Apr 2024
Response from Eunice on Apr 29, 2024
Hello Lok,Thank you for taking the time to complete our online survey and for sharing your experience with us. Your feedback is very important to us. We are very glad to hear that you find our location convenient and we're sorry if our room service have let you down. For future stays, please do not hesitate to let us know if there is anything that needs attention in your room, we are always happy to accommodate any requests you might have. We hope to see you again in the future.Regards,Eunice

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eunice on Apr 25, 2024
Hello Ashley,Thank you for taking the time to complete our online survey. We hope to see you again soon!Regards,Eunice

6/10 Okay

Benson Jay

Travelled with family
Disliked: Amenities, property conditions & facilities
So so hotel
Stayed 2 nights in Apr 2024
Response from Eunice on Apr 23, 2024
Hello Benson,Thank you for taking the time to complete our online survey and for sharing your opinion about our hotel. We hope to welcome you back in the near future.Regards,Eunice

6/10 Okay

Dave

Stayed 6 nights in Apr 2024
Response from Eunice on May 8, 2024
Hello Dave,Thank you for taking the time to complete our online survey. We hope to see you again next time.Regards,Eunice

6/10 Okay

Naomi

Stayed 1 night in Apr 2024
Response from Eunice on May 7, 2024
Hello Naomi,We appreciate you taking the time to complete our online survey. We hope to see you again soon.Regards,Eunice

8/10 Good

Rob

Travelled with partner
Great place
Stayed 1 night in Apr 2024
Response from Eunice on Apr 15, 2024
Hello Rob,Thank you for taking the time to complete our online survey and for writing us a nice review. We hope to see you again next time!Regards,Eunice

8/10 Good

nicole

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Eunice on Apr 15, 2024
Hello Nicole,We appreciate the time you have taken in completing our online survey. We hope to see you again soon.Regards,Eunice

10/10 Excellent

Rami

Stayed 1 night in Apr 2024
Response from Eunice on May 3, 2024
Hi Rami,Thank you for taking the time to complete our online survey and for giving us a perfect rating! We're glad to know that you enjoyed your stay and we hope to see you again on your next visit.Regards,Eunice

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for the cheapest hotel and it was such a nice surprise. Very comfy bed, lots of pillows and towels. Lovely staff. Great shower. Highly recommend and will use again. Breakfast was small but options and even fresh bacon. Didn't see any gluten free choices. It I didn't ask. Only think was the room was warm and fan loud, but I realized later I could have opened a window!
Stayed 1 night in Apr 2024
Response from Eunice on Apr 11, 2024
Hello Jana,Thank you for the lovely review. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit.Regards,Eunice

6/10 Okay

Jennifer

Travelled with family
I did not like the bathroon. Too small and tub and shower was dirty, worn down. Needs an uograde. Also we stayed there for 2 nights and they did not clean our room after the first night. I had to ask for more towels and I emptied our garbages! The girl at the front desk told me that they only clean the room every 3 days! Now that's something you don't tell the customers!
Stayed 2 nights in Apr 2024
Response from Eunice on Apr 11, 2024
Hello Jennifer,Thank you for taking the time to complete our online survey and for sharing your experience with us. We appreciate and value your feedback and rest assured your comments will be shared to our entire team to ensure these issues are handled and will not recur in the future. Please accept our sincere apology for failing to meet your expectations during your stay with us. We hope you give us another chance to host you again in the future.Regards,Eunice

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
No
Stayed 1 night in Apr 2024
Response from Eunice on Apr 9, 2024
Hello Bruce,Thank you for taking the time to complete our online survey and for sharing your experience with us. We look forward to your next visit.Regards,Eunice

10/10 Excellent

Xueer

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Eunice on Apr 9, 2024
Hello Xueer,Thank you for taking the time to complete our online survey. We hope to welcome you back in the near future.Regards,Eunice

10/10 Excellent

Jane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality for the price you pay. Staff are all friendly and helpful. The pool is a bonus which the kids got to enjoy.
Stayed 1 night in Apr 2024
Response from Eunice on Apr 8, 2024
Hello Jane,Thank you for the lovely review. We are glad to hear about your wonderful stay. We hope to see you again next time!Regards,Eunice

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eunice on Apr 9, 2024
Hello Eric,Thank you for taking the time to complete our online survey. We appreciate and value your feedback and we hope to see you again soon.Regards,Eunice

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean updated rooms, friendly staff.
Stayed 1 night in Apr 2024
Response from Eunice on Apr 8, 2024
Hello Natalie,Thank you for sharing your experience with us. We appreciate your kind words towards our staff. We hope to see you again soon.Regards,Eunice

8/10 Good

Dinh

Stayed 2 nights in Mar 2024
Response from Eunice on Apr 26, 2024
Hello Dinh,Thank you for taking the time to complete our online survey. We hope to see you again soon!Regards,Eunice

10/10 Excellent

Veronica

Stayed 3 nights in Mar 2024
Response from Eunice on Apr 22, 2024
Hello Veronica,Thank you for taking the time to complete our online survey and for giving us a perfect rating. We hope to see you again soon!Regards,Eunice

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great room setup. Large bathroom counter.
Stayed 1 night in Mar 2024
Response from Eunice on Apr 1, 2024
Hi Kim,Thank you for taking the time to complete our online survey and for sharing your wonderful experience with us. We're so glad to hear that you like the setup and the size of our room. We hope to see you again soon!Regards,Eunice

10/10 Excellent

WAI CHI

Stayed 1 night in Mar 2024
Response from Eunice on Mar 27, 2024
Hello Wai,Thank you for taking the time to complete our online survey. We hope to see you again soon!Regards,Eunice

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Eunice on Mar 25, 2024
Hello Liliana,Thank you for taking the time to complete our online survey and for sharing your wonderful experience with us. We look forward to welcoming you back soon. Regards,Eunice

10/10 Excellent

Natalie

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Eunice on Mar 26, 2024
Hello Natalie,Thank you for taking the time to complete our online survey and for giving us 5/5. We look forward to welcoming you back next time!Regards,Eunice

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 4 nights in Mar 2024
Response from Eunice on Mar 25, 2024
Hello Jillian,Thank you for taking the time to complete our online survey. We are glad to hear that you got your money's worth during your stay with us. We look forward to welcoming you back in the near future.Regards,Eunice

6/10 Okay

Bianca

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The inside drawers in the room was completely unusable. The bathrooms were very tight and hard to use with the sliding door, the side tables were dirty. The drapes were hard to shut completely. It was hard to find the ice machine. The tray felt sticky where the ice bucket was. The pool was great for toddlers and the room was warm. The ramp for those who could not walk up the steep stairs made it difficult to enter with suitcases. The lighting I. The rooms was off and did not provide enough light. The closet was below average in size. The front staff were friendly and quick. Water was provided in the front but only with lemon (I have a citrus allergy).
Stayed 1 night in Mar 2024
Response from Eunice on Mar 25, 2024
Hello Bianca,Thank you for taking the time to complete our online survey and for sharing your experience with us. Rest assured that your comments are shared to our entire team to ensure all issues are catered to and your review will be used to provide improvements to our services. We hope to see you again soon. Regards,Eunice

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Would come back.
Stayed 1 night in Mar 2024
Response from Eunice on Mar 25, 2024
Hello Scott,We appreciate you taking the time to write us a nice review. We are very excited to see you again!Regards,Eunice

8/10 Good

Anna

Travelled with family
Liked: Staff & service, property conditions & facilities
The toaster in the dining room needs to be replaced because it takes too long to toast the bread.
Stayed 2 nights in Mar 2024
Response from Eunice on Mar 18, 2024
Hello Anna,Thank you for taking the time to complete our online survey and for sharing your experience with us. We will make sure to share your comments to our breakfast attendant/maintenance department to make sure this issue is handled.Regards,Eunice

8/10 Good

Terry

Stayed 1 night in Mar 2024
Response from Eunice on Apr 5, 2024
Hi Terry,Thank you for taking the time to complete our online survey. We hope to see you again soon!Regards,Eunice

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great price just off the highway and staff are very friendly
Stayed 1 night in Mar 2024
Response from Eunice on Mar 18, 2024
Hello John,Thank you for taking the time to complete our online survey and for sharing your wonderful experience with us. We are pleased to hear that our price and location worked out for your needs and we appreciate your kind words towards our hardworking staff. We look forward to welcoming you back the next time you're in town.Regards,Eunice

10/10 Excellent

Aaron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean.
Stayed 1 night in Mar 2024
Response from Eunice on Mar 14, 2024
Hello Aaron,Thank you for taking the time to complete our online survey and for sharing your wonderful experience with us. We appreciate and value your feedback and we hope to see you again soon. Regards,Eunice

10/10 Excellent

Kayleigh

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was extremely accommodating and friendly during my check in and check out (March 9-10). He always addressed my presence, even when with another customer which is appreciated.
Stayed 1 night in Mar 2024
Response from Eunice on Mar 11, 2024
Hello Kayleigh,Thank you for taking the time to complete our online survey and for sharing your experience with us. We appreciate your kind words towards our front desk staff, rest assured your comments will be shared to give us motivation to continue to provide superior service. We hope to see you again soon!Regards,Eunice

10/10 Excellent

Emily

Stayed 1 night in Mar 2024
Response from Eunice on Apr 1, 2024
Hello Emily,Thank you for taking the time to complete our online survey. We appreciate and value your feedback and we hope to see you again soon.Regards,Eunice

10/10 Excellent

joshua

Stayed 1 night in Mar 2024
Response from Eunice on Mar 25, 2024
Hello Joshua,We're glad to know that you had a superb stay. See you again soon!Regards,Eunice

10/10 Excellent

Kyle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eunice on Mar 4, 2024
Hello Kyle,Thank you for taking the time to complete our online survey and for giving us a perfect rating. We are happy to know that you enjoyed your stay.We look forward to welcoming you back in the near future.Regards,Eunice

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eunice on Mar 4, 2024
Hello Bernard,Thank you for taking the time to complete our online survey and for giving us a perfect rating. We are glad you enjoyed your stay!See you again soon!Regards,Eunice

4/10 Poor

Saad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overpriced. Hair in the shower area when we checked in.
Stayed 1 night in Mar 2024
Response from Eunice on Apr 11, 2024
Hello Saad,Thank you for taking the time to complete our online survey and for sharing your experience with us. We appreciate and value your feedback and rest assured your comments will be shared to our entire team to make improvements in our services. We hope you give us another opportunity to host you again in the future.Regards,Eunice

10/10 Excellent

jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Eunice on Mar 4, 2024
Hello Jenifer,Thank you for taking the time to complete our online survey and for giving us a 5/5 We are glad you enjoyed your stay!See you again soon!Regards,Eunice

4/10 Poor

Mohammad

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not clean
Stayed 1 night in Feb 2024
Response from Eunice on Feb 29, 2024
Hello Mohammad,Thank you for taking the time to complete our online survey and for sharing your experience with us. Please accept our sincere apology regarding the cleanliness of your room. We will make sure to share your comments to our team to make sure these types of issues are handled differently in the future.We hope you give us another opportunity to serve you again in the future.Regards,Eunice

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time in the pool. It was quiet and the staff are friendly and very helpful. I enjoyed the breakfast too.
Stayed 1 night in Feb 2024
Response from Eunice on Feb 27, 2024
Hello Randy,Thank you for taking the time to complete our online survey and for sharing your wonderful experience with us. We appreciate your kind words towards our hard working staff and we're glad to hear you were able to enjoy our pool facility and our breakfast offers.We hope to see you again soon next time you visit town.Regards,Eunice

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, breakfast had lots of options
Stayed 2 nights in Feb 2024
Response from Eunice on Feb 27, 2024
Hello Aleksandra,Thank you for taking the time to complete our online survey and for sharing your experience with us. We appreciate your kind words towards our staff and we are also glad to hear that you enjoyed our breakfast offers. We are excited to welcome you back the next time you're in town.Regards,Eunice

8/10 Good

Christina Samanta

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and breakfast was nice.
Stayed 4 nights in Feb 2024
Response from Eunice on Feb 22, 2024
Hello Christina,Thank you for taking the time to complete our online survey and for sharing your kind words towards our staff. We are very glad to hear that you also enjoyed our breakfast offerings. We hope to see you again soon!Regards,Eunice

10/10 Excellent

cláudio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Eunice on Feb 20, 2024
Hello Claudio,Thank you for taking the time to complete our online survey. We appreciate and value your feedback. We hope to see you again soon!Regards,Eunice

8/10 Good

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are ready for some updates. We only had trouble with our thermostat not really keeping the temperature where we set it. The included breakfast was added value and we didnt pay a lot, so overall, we were satisifed.
Stayed 2 nights in Feb 2024
Response from Eunice on Feb 20, 2024
Hello Maria,Thank you for taking the time to complete our online survey and for sharing your experience with us. We hope to see you again soon.Regards,Eunice

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall it was fine, but the room was dingy and stained. I think an overhaul of the rooms are needed
Stayed 1 night in Feb 2024
Response from Eunice on Feb 20, 2024
Hello Lisa,Thank you for taking the time to complete our online survey and for sharing your experience with us. We appreciate and value your feedback and rest assured we'll use your comments to provide improvements in our services. We hope you give us another opportunity to serve you again in the near future.Regards,Eunice