Twin Room, Standard Room
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Reviews of Grange Burn Motel

3.5 out of 5
Grange Burn Motel
142 Ballarat Road, Hamilton, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 138 out of 339 reviews" "
Rating 8 - Good. 121 out of 339 reviews" "
Rating 6 - Okay. 48 out of 339 reviews" "
Rating 4 - Poor. 22 out of 339 reviews" "
Rating 2 - Terrible. 10 out of 339 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no wifi . There was no dining.Pool and spa were not operating. Room was spacious but dimly lit. Spacious shower.Clean. Place was being renovated gradually because of new ownership.
Stayed 2 nights in Apr 2024

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a nice place to stay, staff are quite rude, will stay elsewhere next time
Stayed 1 night in Mar 2024

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good size rooms
The room was large and comfortable with couch and table and chairs. No complaints. The hotel advertises a bar and dining room however these are closed. I left an item in my room, I rang to see if it was left there and management said they would check and ring me the next day. I received no phone call, so I rang at 8 am the day after that. I had left it there. Management said they would post it to me but it might take a while before they were able to. I had also rung too early. Hopefully I will get it back, it must be a common occurrence and I definitely put them out. However, the room was nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy
Stayed 3 nights in Feb 2024

10/10 Excellent

Ann Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamilton holiday
My stay was very comfortable, the room spacious and clean. Possibly an offer of breakfast essentials would have been helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel has the biggest rooms of any I have stayed in. Lots of parking for large vehicles.
Stayed 1 night in Jan 2024

10/10 Excellent

Bernice

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was nice and quiet
Stayed 1 night in Jan 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Easy parking.
Stayed 2 nights in Jan 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value stay
An excellent hotel for an overnight stay. Great value for money with everything you need. Hotel is slightly older and rooms could use a bit of a refresh but overall this is a great place to stay for the price. Excellent and friendly check in and check out
Stayed 1 night in Jan 2024

8/10 Good

Bruce

Liked: Property conditions & facilities
Did not meet staff, just phone call about key.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Great Value for Money and the rooms are neat and tidy.
Stayed 2 nights in Dec 2023

8/10 Good

Lynette

Stayed 1 night in Dec 2023

8/10 Good

Sue

Liked: Cleanliness, staff & service
All fine
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Brief but lovely
Stayed 1 night in Dec 2023

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean and quiet.
Stayed 1 night in Nov 2023

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and easy parking
Stayed 1 night in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
It was easily the quietest room I had on the 14 day trip.
Stayed 1 night in Oct 2023

6/10 Okay

Linda

Disliked: Property conditions & facilities
Weekender
Average at best. Dated and rooms not serviced. Tiles missing in shower. Like a motel that hasn’t been renovated for 30 years
Stayed 2 nights in Oct 2023

6/10 Okay

Gordon

Liked: Cleanliness
Disliked: Staff & service
Very uncomfortable sagging bed.
Stayed 2 nights in Oct 2023

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Oct 2023

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fabulous. Just a shame the restaurant isn’t open at the moment and the pool and spa are also closed.
Stayed 1 night in Oct 2023

6/10 Okay

Nola

Disliked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Nola

Stayed 1 night in Oct 2023
Response from Pete on Oct 16, 2023
you are were happy when you arrived and checked in and because we had to change your son to another room you give us a bad rating thankyou

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and of great quality. Felt safe and secure. Quiet location.
Stayed 1 night in Sep 2023

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
several cracked tiles on bathroom floor.
Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a quiet and meticulously clean room with all the facilities needed for a very comfortable stay. The staff were lovely.
Stayed 1 night in Sep 2023

8/10 Good

Caitlin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

hayden

Liked: Cleanliness, staff & service, property conditions & facilities
The room was neat tidy and well presented, room was nice and spacious with a lovely view to the spa and pool area.
Stayed 1 night in Jul 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Manager contacted me regarding arrival time due to my delay, and waited forme to reach hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Murray

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great value for money, big rooms and very quiet. No problems whatsoever.
Stayed 3 nights in Jul 2023

6/10 Okay

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Couldnt get any heat, no milk to make a coffee
Stayed 2 nights in Jul 2023

8/10 Good

David

Travelled with family
Liked: Staff & service
Windy Hamilton
In our room there was a patch of stain/mould on the ceiling and in the other room we had the electric blanket did not work. This motel needs a little more care.
Stayed 1 night in Jun 2023

6/10 Okay

Alex

Travelled with partner
Liked: Cleanliness, staff & service
Owners are lovely and helpful. Huge room - would be lovely to have a small couch or more chairs. Heater didn’t work- just kept blowing out cold air. Bed had electric blankets but only one side worked. Tea, coffee, milk provided.
Stayed 1 night in Jun 2023

8/10 Good

Jessica

Stayed 1 night in May 2023

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in May 2023

2/10 Terrible

Billy

Travelled with family, Business traveller, Travelled with group
Disliked: Staff & service
Stayed here 2 or 3 times now. This time the customer service was horrible! Extremely rude! Will not stay here again! Don’t recommend this place to anyone
Stayed 2 nights in May 2023

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Great staff handled our late arrival with perfect grace. Would definitely recommend this motel. And great value for money.
Stayed 1 night in Apr 2023

8/10 Good

Felicity

Stayed 1 night in Apr 2023

2/10 Terrible

Bob

Disliked: Staff & service, property conditions & facilities
Toilet leaked - bathroom and into bedroom thru wall No help from manager who was extremely rude “ if you don’t like it you can always leave “ Not the sort of attitude you want to hear when confronted by a health and safety issue
Stayed 1 night in Mar 2023

8/10 Good

MURRAY

Stayed 2 nights in Feb 2023

10/10 Excellent

Corrie

Stayed 1 night in Feb 2023

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location, clean and spacious family room
Stayed 1 night in Feb 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for my overnight stay. Very comfortable room. Close to cafes. I would highly recommend. Regards Julie
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable well fitted -out large room.
Stayed 1 night in Jan 2023

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Staff were friendly and helpful, facilities were clean and tidy and the rooms were nice and big and very comfortable. We will be back!
Stayed 3 nights in Jan 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Gustavo

Disliked: Staff & service, amenities, property conditions & facilities
Not valuable for the money paid