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Reviews of Comfort Inn Brantford

2.5 out of 5
Comfort Inn Brantford
58 King George Rd, Brantford, ON

Reviews

7.8

Good

Rating 10 - Excellent. 245 out of 783 reviews" "
Rating 8 - Good. 322 out of 783 reviews" "
Rating 6 - Okay. 133 out of 783 reviews" "
Rating 4 - Poor. 47 out of 783 reviews" "
Rating 2 - Terrible. 36 out of 783 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Janis

Disliked: Cleanliness, staff & service
Stayed 5 nights in May 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smooth from check in to check out.
Stayed 1 night in May 2024

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good price. Would have preferred 1st floor but it was ok. Needed more large towels. NeededOverall it was good.
Stayed 4 nights in May 2024

8/10 Good

Liat

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, modest stay, friendly helpful staff.
Stayed 1 night in May 2024

2/10 Terrible

Drew

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty
Stayed 2 nights in May 2024
Response from brantford comfort inn on May 24, 2024
thank you for bringing these issues to our attention

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right off 403 exit so simple to reach and then get back on. Staff helpful. I left my laptop charger in the room and they retrieved it for me, averting disaster. I'm a grateful guest.
Stayed 1 night in May 2024
Response from brantford comfort inn on May 21, 2024
thank you

6/10 Okay

Bruce, Port Dover

Travelled with partner
Liked: Staff & service
Worked for what we needed it for. A place to sleep for a few hours.
Stayed 1 night in May 2024
Response from brantford comfort inn on May 13, 2024
Thank you for filling out the online survey.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great hotel, very comfortable bed and rooms
Stayed 2 nights in May 2024
Response from BRANTFORD COMFORT INN on May 10, 2024
Thank you for such a wonderful compliment to staff

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful, the room very very clean and roomy and the restaurant attached has a complete menu with great food at affordable prices
Stayed 1 night in May 2024
Response from BRANTFORD COMFORT INN on May 6, 2024
Thank you James for a great review

10/10 Excellent

Shannon

Stayed 1 night in Apr 2024
Response from brantford comfort inn on May 24, 2024
thank you for a great review

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2024
Response from Brantford Comfort Inn on May 3, 2024
Charles thank you very much for a wonderful review.

2/10 Terrible

Sarina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN on May 6, 2024
THANK YOU FOR FILLING OUT THE SURVEY

4/10 Poor

Donna, Atlanta

Stayed 1 night in Apr 2024
Response from brantford comfrot inn on May 24, 2024
hello sorry we failed to meet your expectations with your stay

10/10 Excellent

Chloee

Travelled with partner
Liked: Staff & service, amenities
Very simple and easy checkin/out process as well! The Cafe being attached is very convenient, and they have a good selection :)!
Stayed 1 night in Apr 2024
Response from brantford comfort inn on Apr 29, 2024
thank you for the wonderful review.

8/10 Good

Kathy

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff and their willingness to provide services
Stayed 7 nights in Apr 2024
Response from brantford comfort inn team on Apr 26, 2024
Thank you Kathy for such a good review

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was outstanding. It was nice and clean, and the room was very comfortable. The staff were incredibly helpful and pleasant to deal with.
Stayed 4 nights in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 23, 2024
Hello Shane, thank you for such pleasant compliments. Also thank you for such a great review

6/10 Okay

Kayla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly, good location, the only issue was one of the beds had dry blood on the blanket
Stayed 1 night in Apr 2024
Response from Brantford Comfort Inn Team on Apr 17, 2024
Hello Kayla, thank you for filling out our online survey. If you have any issues with anything in your room please always come to the front it will be our pleasure to fix the problems for you. Thank you so much for staying at a Choice property

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brantford Comfort Inn Team on Apr 17, 2024
Hello Greg, thank you for filling out the online surveys. Also thank you for a great review.

8/10 Good

Kathy

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendly staff
Stayed 6 nights in Apr 2024
Response from Brantford Comfort Inn Team on Apr 17, 2024
Hello Kathy, thank you for filling out the online survey for us. Also thank you for such a wonderful compliment about our staff.

10/10 Excellent

STEFAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice to stay in a brand new hotel. Great!
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
Thank you for filling out the online survey. Also for a great review.

10/10 Excellent

Clara Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and the staff was very kind and accommodating!
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
Thank you for filling out the online survey.

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
THANK YOU FOR FILLING OUT THE ONLINE SURVEY

10/10 Excellent

sherry

In good shape. The restaurant is very good. Other restaurants around area
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
Thank you for filling out the online survey.

8/10 Good

Soosai

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After travelling had a good nights sleep.
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
Thank you for filling out the online survey

8/10 Good

LES

Stayed 1 night in Mar 2024
Response from brantford comfort inn team on Apr 26, 2024
Hello Les, thank you for filling out the online survey

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's it's a clean, simple and quiet hotel room. the staff were friendly and had everything I needed.
Stayed 1 night in Mar 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
thank you for filling out the online survey

8/10 Good

Brian

Stayed 1 night in Mar 2024
Response from BRANTFORD COMFORT INN on Apr 23, 2024
Hello Brian, thank you for filling out the online survey. Thank you for also such a good review

10/10 Excellent

Laura

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Easy check in and check out. Property needs some major upgrades; there was a pungent smell throughout the property.
Stayed 1 night in Mar 2024
Response from Brantford Comfort Inn on Mar 26, 2024
Hello Laura, Thank you for taking the time to fill out the online survey. On behalf of the entire team here I do apologize that we failed to meet expectations. I do hope you give us another chance.

8/10 Good

Paul

Liked: Cleanliness, staff & service
the only issue was the plug in the bathroom did not work.
Stayed 1 night in Mar 2024
Response from Brantford Comfort Inn on Mar 22, 2024
Hello Paul, please do not hesitate to call the front desk 24/7 with any issues with your room. We will do our best to make it right.

6/10 Okay

Joan

Stayed 1 night in Mar 2024
Response from BRANTFORD COMFORT INN on Mar 22, 2024
THANK YOU FOR FILLING OUT THE ONLINE SURVEY

6/10 Okay

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited conditions credit card acceptance, Cash not acceptable
Stayed 1 night in Mar 2024
Response from BRANTFORD COMFORT INN on Mar 22, 2024
THANK YOU FOR FILLING OUT THE ONLINE SURVEY

8/10 Good

Linda

Liked: Cleanliness
Didn't feel real safe downtown by the property.
Stayed 1 night in Mar 2024
Response from Brantford Comfort Inn on Mar 15, 2024
Hello Linda, Thank you for filling out the online survey.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything we need
Stayed 1 night in Mar 2024
Response from Mary - Night Auditor on Mar 11, 2024
Good Morning Patricia! Thanks so much for the glowing review! I am so glad that you enjoyed your stay and looking forward to seeing you again in the future!

2/10 Terrible

shahidah

Liked: Staff & service
Disliked: Property conditions & facilities
Cold room
Stayed 1 night in Mar 2024
Response from brantford comfort inn team on Mar 5, 2024
Hello Shahidah, On behalf of the entire team here we do apologize for failing to meet your expectations on your recent stay with us. Please feel free to call or come to the front desk with any issues you have as we are on duty 24 hours.

8/10 Good

Cathie

Stayed 1 night in Mar 2024
Response from Brantford Comfort Inn on Mar 26, 2024
Hello Cathie, thank you for filling out the online survey. I do apologize that we failed to meet your expectations with your stay with us.

6/10 Okay

patrick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The place was not clean! There was hair in both bed and half eaten candy on the floor.. pubic hair all over bath and toilet seat..very dirty
Stayed 1 night in Feb 2024
Response from BRANTFORD COMFORT INN TEAM on Mar 5, 2024
Hello Patrick, On behalf of the entire team here at Brantford Comfort Inn I do apologize which I realize is not sufficient enough for the condition you found your room in.

2/10 Terrible

Shannon

Stayed 3 nights in Feb 2024
Response from BRANTFORD COMFORT INN TEAM on Mar 5, 2024
Thank you for submitting the online survey. We appreciate all feedback from our guests.

8/10 Good

Tim

Stayed 1 night in Feb 2024
Response from BRANTFORD COMFORT INN TEAM on Mar 5, 2024
Thank you for submitting the online survey. We appreciate all feedback from our guests.

4/10 Poor

Selina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very tired looking Motel - friendly front desk staff however small single door - difficult to carry baggage through door - upside - restaurant is the Symposium Cafe which you can access directly from the motel - no need to carry heavy coats or wear your heavy winter boots
Stayed 2 nights in Feb 2024
Response from Brantford Comfort Inn on Feb 20, 2024
Hello Selina, thank you for filling out the online survey. On behalf of the entire team here at Brantford Comfort Inn I apologize for failing to make your stay great. We do hope to see you again in the future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Cozy & Comfortable
This was one of the best maintained inns that I have chosen in recent memory. It exceeded my expectations and was terrific value. In addition, the breakfast at Symposium Cafe was excellent!
Stayed 1 night in Feb 2024
Response from Brantford Comfort Inn Team on Feb 19, 2024
Hello Dave, thank you so much for such a lovely, positive review. You are so kind, thankyou I will share these comments with the entire team here and with the restaurant staff. Deborah- Front desk

10/10 Excellent

Joshi

Stayed 1 night in Feb 2024
Response from BRANTFORD COMFORT INN on Mar 22, 2024
THANK YOU FOR FILLING OUT THE ONLINE SURVEY

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BRANTFORD COMFORT INN on Feb 19, 2024
Hello Duncan, thank you for filling out the online survey in such a wonderful positive review for us.

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were curtious, room was clean. The bed was firmer then we like. The Inn could use new pillows - the ones in our room were fairly flat. The drains on both the sink and tub were extremely slow at draining the water out. We were only staying one night so the room met our needs.
Stayed 1 night in Feb 2024
Response from BRANTFORD COMFORT INN TEAM on Feb 19, 2024
Hello Donna thank you for filling out the online survey. Thank you also for bringing to our attention that the drains are draining slow. We will have maintenance look into this issue

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for one night, staff were very friendly.
Stayed 1 night in Jan 2024
Response from brantford comfort inn on Feb 9, 2024
thank you for filling out the online survey. Also thank you for such a positive review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brantford comfort inn team on Feb 9, 2024
Thank you for filling out the online survey and for giving us such a positive review.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & comfortable
Stayed 1 night in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Elizabeth, thank you for filling out the online review .

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean. Great location
Stayed 3 nights in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Enrico thank you for filling out the online survey and for such a wonderful review

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything about the comfort inn.
Stayed 1 night in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
thank you for such a wonderful compliment and review.

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Filip thank you for such a wonderful review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
What you would expect
Stayed 1 night in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Alex thank you for filling out the online survey.