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Reviews of Hotel Botanica- Limited Edition By Fattal

Hotel Botanica- Limited Edition By Fattal
Sderot Ben Gurion 50,, Haifa, Il

Reviews

9.6

Exceptional

Rating 10 - Excellent. 11 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

10/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

yael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from suhair on May 5, 2024
Dear Yael,Thank you for taking the time to review our hotel.We are delighted to read that you enjoyed your stay with us.Hope to see you very soon among our satisfied guests. Best wishesSuhair – PA General manager & Public Relations manager

8/10 Good

YACOUB

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is excellent in a great location. Cleanliness in all facilities rooms, lobby roof top, small swimming pool area and rooms was always evident. The breakfast was ok, nothing to complain about. The service in the dining room and housekeeping needs to improve. While rooms were properly cleaned the empty water bottles were left in the room and not replaced. We had to call housekeeping for replacement. The coffee cups in the room were very small and I recommend replacing them with regular coffee cups. There is a daily charge for the garage as we understood the garage is independent from the hotel. The hotel is a five star and the daily price for a BB arrangement is quite high thus I recommend that the hotel management should pick up the daily garage fee which is $10 per day. This small token would resonate better with customers. Finally train staff to smile more and better service
Stayed 2 nights in Sep 2023
Response from Suhair on Sep 9, 2023
Dear Yacoub,Thank you for staying at the Botanica hotel and for the review.Your comments were forwarded to the relevant department managers in order to learn and improve.Looking forward to seeing you,Suhair - PA to GM

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from suhair on Jul 23, 2023
Dear David,Thank you for staying at the Botanica hotel and for the high rating.Looking forward to seeing you again among our guests.Best wishes - Suhair, PA to GM

10/10 Excellent

Nassim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing. Besides, the receptionist wasn’t picking up the phone when I had an emergency and I was trying to call outside of the hotel. Please figure out some number for the main hotel lobby. It’s hard to get through when you had an emergency
Stayed 2 nights in Jul 2023
Response from suhair on Jul 13, 2023
Dear Nassim,Thank you for staying at the Botanica hotel and for the review. I am glad that you had an amazing experience. I will personally make sure to forward your comments concerning the receptionist to the reception manager.Looking forward to seeing you again.Best Wishes - Suhair, PA to GM

10/10 Excellent

Irit

Liked: Cleanliness, staff & service, room comfort
We had an amazing stay! Room was unique and spacious! Room was clean! Stuff were very helpful and extra nice! Will definitely recommend and will be back!
Stayed 2 nights in Jun 2023
Response from Suhair on Jun 28, 2023
Dear Irit,Thank you for staying at the Botanica hotel and for your heart warming feedback.Hope to seeing you again among our satisfied guests in the near future. Regards - Suhair, PA to GM

8/10 Good

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful styled Deco and garden view
Stayed 2 nights in May 2023
Response from suhair on Jun 7, 2023
Hello,Thank you so much for your feedback and reviewlooking forward to seeing you again among our guests.Best wishes - Suhair - PR manager

10/10 Excellent

Ekaterina

Stayed 6 nights in May 2023
Response from suhair on May 17, 2023
Dear Ekaterina,Thank your for the high score given to the hotel.hope to see you soon among our satisfied guests.Regards,Suhair - Public Relations manager

8/10 Good

Isaac

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lovely new property. Staff is clearly still learning and very inconsistent. Lots of mistakes. Property already showing some age..
Stayed 1 night in May 2023
Response from Omer, public relations manager. on May 9, 2023
Dear Isaac,Thank you for your feedback We are delighted to read that you enjoyed your stay with us.We are sorry to read that you were so unsatisfied with some of the aspects of your stay, thank you for raising your concerns with us.We hope we will have another opportunity to welcome you in our hotel.Best regards,Omer public relations manager.

10/10 Excellent

kopel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Omer, public relations manager. on Apr 24, 2023
Dear Kopel,Thank you for your five stars review.We hope to welcome you back soon.Omer, public relations manager.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Mar 2023
Response from Omer, public relations manager. on Mar 27, 2023
Dear Karin,Thank you for your review, We are so pleased to hear that you enjoyed your stay at Botanica hotel.we hope we will have the pleasure of welcoming you in the future.Best Regards,Omer, public relations manager.

10/10 Excellent

Zohar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience.
The hotel is in a great location, located in front of the Bahai Garden. A new and amazing hotel, The room was excellent. The service is amazing all with a smile. The breakfast is amazing, a huge selection of things. Excellent experience.
Stayed 1 night in Jan 2023
Response from Omer public relations manager. on Feb 2, 2023
Dear Zohar, your generous compliments and detailed feedback made us smile here at Botanica hotel.We have been working hard to ensure our guests receive the highest level of service.we look forward to welcoming you back to Botanica hotel.best wishes,Omer public relations manager.

10/10 Excellent

yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new hotel. good location, great spa, expensive
very nice hotel - new, good location, great spa, breakfast rich and delicious, quiet (no kids) - good for a retreat for couples. Good size room, there's a balcony (nice but not useable), comforting beds, the washing area is designed very nicely but isn't comfortable to use. Service at the front desk: check-in and out - needs improvement (you can't stop three times (!) to answer other people while you deal with me). Expensive
Stayed 1 night in Jan 2023
Response from Omer public relations manager on Jan 9, 2023
Dear Yuval,thank you for taking time to review our hotel. We are delighted to read that you enjoyed your stay with us.We are sorry to read that you were so unsatisfied with some of the aspects of your stay, thank you for raising your concerns with us.We hope we will have another opportunity to welcome you in our hotel.Best regards,Omer public relations manager.

10/10 Excellent

Liron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from עומר, מנהלת קשרי אורחים on Jan 4, 2023
שלום לירון, אנו מודים לך על הדירוג.נשמח לארח אתכם בחופשתכם הבאה.בברכה, עומר מנהלת קשרי אורחים .

10/10 Excellent

Victor

Stayed 2 nights in Sep 2023
Response from suhair on Sep 28, 2023
Dear VictorThank you for staying at the Botanica hotel and for the high score.Looking forward to seeing you again soon.Best wishes - Suhair, PA to GM