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Reviews of Crowne Plaza Haifa, an IHG Hotel

Crowne Plaza Haifa, an IHG Hotel
111 Yefe Nof St., Haifa, Haifa District

Reviews

8.2

Very good

Rating 10 - Excellent. 143 out of 318 reviews" "
Rating 8 - Good. 106 out of 318 reviews" "
Rating 6 - Okay. 39 out of 318 reviews" "
Rating 4 - Poor. 16 out of 318 reviews" "
Rating 2 - Terrible. 14 out of 318 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Yulia, Ca

Liked: Staff & service
It was ok
Stayed 1 night in Apr 2024
Response from ValerieW on May 13, 2024
Dear Yulia,Thank you for the feedback.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relation Manager on Oct 4, 2023
Dear Guest Thank you so much for your lovely feedback Hope to welcome you back again soon Best Regard Guest Relation Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Guest Relation Manager on Oct 4, 2023
אורח יקר, תודה רבה על המשוב ועל כך שבחרת להתארח במלון מיראבל פלאזה חיפהנשמח לראותך שוב גם בעתידבברכהצוות קשרי אורחים

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relation Manager on Oct 4, 2023
אורחת נכבדה, תודה רבה על המשוב המקסים והפרגון לאירוח במלון מיראבל פלאזה חיפהמקווים לראותך שוב בין אורחינו הנאמנים בברכהצוות קשרי אורחים

10/10 Excellent

Juan, APO

Stayed 3 nights in Aug 2023
Response from Guest Relation Manager on Oct 4, 2023
Dear Guest Thank you so much for your feedback Looking forwards to welcome you back again on your next vacation in HaifaBest RegardsGuest Relation Manager

2/10 Terrible

Yevgenya

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relation Manager on Sep 11, 2023
Dear Guest Thank you for your feedbackHope to welcome you back again on your next vacation to your satisfactionBest RegardsGuest Relation Manager

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from room , quick walk to eat and drink wine
Stayed 1 night in Aug 2023
Response from Guest Relation Manager on Aug 13, 2023
Dear Guest Thank you so much for your feedback We so happy you enjoy and we all looking forwards to welcome you back again soon Best RegardsGuest Relation Manager

10/10 Excellent

Anna-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice staff. Building is a bit old and needs remodeling
Stayed 2 nights in Jul 2023
Response from Guest Relation Manager on Aug 10, 2023
Dear Guest IT was pleasure to host youthank you so much for your lovely feedback and for sharing. Hope to see you again soon Best RegrdsMichalGuest Relation Manager

2/10 Terrible

Hope

Stayed 5 nights in Jul 2023
Response from Guest Relation Manager on Aug 10, 2023
Dear Guest it was pleasure to host youHope to welcome you back again to your satisfactionBest RegardsGuest Relation Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Outdated and some rooms smelled - amazing location
Needs updating Outdated Amazing location Some rooms smelled - mostly liked cigarettes and stale air. They need to do a better jobs with that. Front desk didn’t like complaints about smoke smell. Too bad - we were telling the truth and we’re not going to spend money to sleep in an unenjoyable bad smelling rooms. Dan Panorama was basically the same price - would opt for that next time I hope they update this one
Stayed 1 night in May 2023
Response from Guest Relation Manager on Aug 10, 2023
Dear Guest It was pleasure to host youThank you for your feedback Hope to welcome you back again on your next vacation in Haifa to your satisfactionBest RegardsGuest Relation Manager

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Guest Relation Manager on Jul 3, 2023
חיים שלום תודה רבה על המשובשמחים שנהנית מחווית האירוח ומצפים לראותך שוב גם בעתידבברכהמיכל מנהלת קשרי אורחים

4/10 Poor

valerie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A jakuzzi, sauna and steam room, we enjoyed. a parking is a nightmare...it says included for free. Then you arrive there and they said NO. we don't come to argue we just had to go and tried to find a spot. One side of the parking is payable and we could not activate Pango for overseas credit card and phone.... rude welcoming Team.!!!
Stayed 1 night in Jun 2023
Response from Guest Relation Manager on Jul 3, 2023
Dear ValerieThank you for your feedback we so happy you enjoyed the room and JacuzziYour comments have been forwarded to the hotel managementWe will be very happy to see you again to your satisfactionBest Regards MichalGuest Relation Manager

10/10 Excellent

samuel

Stayed 1 night in Jun 2023
Response from Guest Relation Manager on Jun 22, 2023
Dear SamuelThank you so much for your lovely feedback IT was pleasure to host you We all looking forwards to welcome you back again soonBest RegardsMichalGuest Relation Manager

2/10 Terrible

Omid

Disliked: Cleanliness, property conditions & facilities
Nothing to like. Will never recommend or return
Stayed 10 nights in Jun 2023
Response from Guest Relation Manager on Jun 20, 2023
Dear OmidWe are very sorry for your feelingwe are doing our utmost at all times to maintain a high standard of service for our guests We will be happy to see you again to your satisfactionBest RegardsGuest Relation Manager

6/10 Okay

Yaron

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Ok but not more than that
Seems like no maintenance was done in last twenty years. For 200 a night you wouldn’t expect paint to fall off the ceiling. Two bottle of drinking water for a three night stay, if you want new ones every day you have to pay
Stayed 3 nights in Jun 2023
Response from Guest Relation Manager on Jun 14, 2023
Dear YaronThank you for your feedback and for choosing to stay in Mirabelle Plaza/ Your comments have been forwarded to the hotel managementWe will be happy to see you again on your next vacation in HaifaBest RegardsMichalGuest Relation Manager

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Building pretty, but bathtub was so high it was dangerous. Our room was moved, but then there were other problems. When I tried to talk to staff person who moved us, she was extremely rude and waved papers at us saying she was too busy to talk. When I asked to speak to the manager, for 2 days was told she wasn't in. Far from sites. Awful experience overall.
Stayed 2 nights in May 2023
Response from Guest Relation Manager on Jun 4, 2023
Dear LindaWe are very sorry for your feeling, we are doing our utmost at all times to maintain a high standard of service for our guestsYour comments have been forwarded to the hotel management.We all looking forwards to welcome you back again to your satisfactionBest RegardsMichalGuest Relation Manager

10/10 Excellent

June

Travelled with group
Liked: Staff & service, property conditions & facilities
I loved this hotel. The staff were amazing. Very helpful and friendly. The room was amazing our veiw of the port was fantastic. I would stay here again the price was great.
Stayed 3 nights in Apr 2023
Response from Guest Relation Manager on May 29, 2023
Dear JuneThank you so much for your amazing feedback and for sharing your happy experience We so happy you enjoyed and we all looking forwards to welcome you back again Best RegardsMichalGuest Relation Manager

10/10 Excellent

Avner

Stayed 2 nights in May 2023
Response from Guest Relation Manager on May 24, 2023
אבנר שלום תודה רבה על המשוב והפרגון לאירוח במלון מיראבל פלאזה חיפהשמחים מאוד שנהנית ומצפים לראותך שוב בין אורחינו הנאמנים בברכת חג שבועות שמח מיכל מנהלת קשרי אורחים

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Haifa
Beautiful stay. Hotel got my room upgraded with the amazing view from the balcony. Great breakfast. Fresh, many varieties.
Stayed 2 nights in May 2023
Response from Guest Relation Manager on May 21, 2023
Dear EmiliaThank you so much for your amazing feedback We so happy you enjoyed the view, breakfastHope to welcome you back again on your next vacation in Haifa,Best RegardsMichalGuest Relation Manager

10/10 Excellent

Vanessa

Liked: Property conditions & facilities
Wonderful hotel stylish .Excellent fresh breakfast
Stayed 1 night in May 2023
Response from Guest Relation Manager on May 21, 2023
Dear VanessThank you so much for your amazing feedbackWe so happy you enjoyed the fresh breakfast and we all looking forwards to welcome you back again soonBest RegardsMichalGuest Relation Manager

10/10 Excellent

Lawrence

Stayed 4 nights in Mar 2023
Response from Guest Relation Manager on May 21, 2023
Dear LawrenceThank you it was pleasure to host youThank you so much for your lovely feedbackHope to welcome you back again soonBest RegardsMichalGuest Relation Manager

8/10 Good

Mihai

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was nice
Stayed 1 night in May 2023
Response from Guest Relation Manager on May 21, 2023
Dear MihaiThank youIt was pleasure to host youHope to welcome you back again soonBest RegardsMichalGuest Relation Manager

8/10 Good

Stephanie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the Carmel District of Haifa. Easy to walk to restaurants and shops although the better ones are further from hotel. Great views overlooking Haifa and the Baha’i gardens. Pleasant staff. Rooms are above average but not exceptional.
Stayed 2 nights in Apr 2023
Response from Guest Relation Manager on May 21, 2023
Dear StephanieThank you so much for your lovely feedbackHope to see you again soon Best RegardsMichalGuest Relation Manager

10/10 Excellent

Meron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Relation Manager on May 24, 2023
מירון שלום תודה רבה שמחנו מאוד לארח אותך ומקווים לראותך שוב בין אורחינו הנאמנים בברכת חג שבועות שמחמיכל מנהלת קשרי אורחים

2/10 Terrible

John

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend this hotel or any of the Dan hotels in Haifa. It is obvious that the facilities have not survived well through Covid and inflation. We met continuous problems. They charged VAT to a non-Israeli booking. In fact the VAT for that room was charged twice and never reimbursed. Bathroom fans didn’t work, lights were poorly installed and rooms were not well cleaned. There was food from last guests in the fridge and stains on the furniture. Staff was limited, and not friendly even for Israeli standards. Th food included was not worth waking up for.
Stayed 2 nights in Apr 2023
Response from Guest Relation Manager on May 24, 2023
Dear JohnWe are very sorry for your feeling.we are doing our utmost at all times to maintain a high standard of service for our guests Your comments have been forwarded to the hotel managementWe will be happy to see you again to your satisfactionBest RegardsGuest Relation Department

10/10 Excellent

ravi, san francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff but some distance from dining and it was a local holiday but otherwise just a terrific experience.
Stayed 1 night in Apr 2023
Response from Guest Relation Manager on May 21, 2023
Dear RaviThank you so much for your lovely feedback and for sharingWe all looking forwards to welcome you back again soon Best RegardsMichalGuest Relation Manager

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Guest Relation Manager on May 21, 2023
Dear LawrenceThank you so much for your amazing feedbackLooking forwards to welcome you back again soonBest RegardsMichalGuest Relation Manager

10/10 Excellent

Khalid, London

Travelled with partner
Liked: Staff & service
Fab hotel, we arrived during Shabbat and were offered dinner in the hotel along with the other guest - truly welcoming and enjoyable.
Stayed 3 nights in Mar 2023
Response from Guest Relation Manager on Mar 27, 2023
Dear KhalidThank you so much for your lovely feedback and for sharing your happy experienceWe all looking forwards to welcome you back again soon Best RegardsMichalGuest Relation Manager

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Guest Relation Manager on Mar 12, 2023
Dear KonstantinThank you so much for your lovely feedback Hope to see you again on your next vacation in HaifaBest RegardsMichalGuest Relation Manager

6/10 Okay

Karen

Travelled with partner
Disliked: Staff & service
This property is a bit tired and needs some life breathed into it. It's pleasant and good value for the price but lacks amenities. Staff is a bit unprofessional. Upon checkout they charged us the VAT tax which is not supposed to be charged to Americans with an American passport. We protested but they insisted that it was in their system. This is the ONLY hotel in Israel that charged us the VAT tax Asked for manager but none was available. We have to fight this charge with our credit card company
Stayed 2 nights in Feb 2023
Response from Guest Relation Manager on Mar 12, 2023
Dear KarenThank you for your feedback We are very sorry for your feeling.Your comments have been forwarded to the hotel management.We will be happy to see you again to your satisfaction.Best RegardsMichalGuest Relation Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2023
Response from Guest Relation Manager on Jan 18, 2023
אורח יקר, תודה רבה על המשוב ועל כך שבחרת להתארח במלון מיראבל פלאזה חיפהמקווים לראותך שוב לשביעות רצונך המלאה בברכהמיכלמנהלת קשרי אורחים

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff are professional, polite and detailed. Executive Chef Ronen presents an exceptional breakfast buffet, where selections are plentiful, delicious, and are served in a dining hall with unbeatable vistas of Haifa. Underground parking is ample, and the hotel is well-situated
Response from Guest Relation Manager on Jan 18, 2023
Dear DavidThank you so much for your amazing feedback and for sharing your happy experienceIt was pleasure to host you and we all looking forward to welcome you back again soon Best RegardsMichalGuest Relation Manager

10/10 Excellent

David

10/10 Excellent

Zvi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Guest Relation Manager on Jan 18, 2023
צבי היקר, תודה רבה על המשוב המקסים והפרגון לאירוח במון מיראבל פלאזה חיפהנשמח לראותך שובבברכהמיכל מנהלת קשרי אורחים

10/10 Excellent

Bayindir Huseyin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A nice spot to stay in Haifa... with a great view
The rooms with bay view is amazing. The room was cleaned everyday. The breakfast was great. The staff was very nice and kind. Overall it is a very nice hotel and highly recommended.
Stayed 4 nights in Nov 2022
Response from Guest Relation Manager on Jan 18, 2023
Dear HuseyinThank you It was pleasure to host youWe all looking forwards to welcome you back again soon Best RegardsMichalGuest Relation Manager

4/10 Poor

zak

Disliked: Staff & service, property conditions & facilities
My bathroom had a major leak through the ceiling. Then they wouldnt change my room or give me a discount.
Stayed 3 nights in Oct 2022

8/10 Good

Michal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2022

10/10 Excellent

ASHRAF

Stayed 1 night in Nov 2022

2/10 Terrible

Lee

Stayed 1 night in Oct 2022

6/10 Okay

Alon

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, room comfort
The room was looking out to Haifa bay, fantastic view. Good bed, good pillows, fantastic water pressure in the shower. Copious Israeli breakfast with the best ever cabbage salad! Excellent location, close to the center and all types of restaurants.
Stayed 2 nights in Oct 2022

8/10 Good

Dmitry

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Lydia and Pablo

Stayed 2 nights in Oct 2022

4/10 Poor

Telman

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhappy with our short stay at this hotel. Rooms were not serviced daily, garbage found on balcony floor, no security or front desk attendant after midnight. Poor customer service.
Stayed 4 nights in Sep 2022

4/10 Poor

Ginadi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel is old and feels old. Stayed here long time ago when it was Crown Plaza and had an amazing time. But since it was bought out by Dan hotels it’s not the same anymore. The new owners are not renovating the place and it’s looks bad when you walk out of the elevator to a dirty and stained carpet floor. You don’t want to imagine how the room is going to be, The rooms are dated, the balcony view is amazing but was dirty with cigarette ashes on the floor and dirty chairs and table. The rooms are cleaned to the minimum, only doing the beds and changing the towels. They didn’t bother taking away our room service dishes from the night before. Oh and no room service menus in the rooms, you have to call front desk to ask what’s available. The buffet breakfast was not what it used to be and was disappointing. The staff are polite and helpful but it’s not enough to make up for the neglect of this place. I Hope management reads this but I doubt that anything would change.
Stayed 4 nights in Sep 2022

8/10 Good

Ronit

Liked: Cleanliness
Stayed 23 nights in Aug 2022

10/10 Excellent

Airody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for views. Very professional staff
Stayed 1 night in Sep 2022

6/10 Okay

Ira, Gearhart

Disliked: Amenities, property conditions & facilities
It’s rundown.
Stayed 2 nights in Aug 2022

8/10 Good

Ariel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff not very friendly
Stayed 1 night in Aug 2022

4/10 Poor

Ofir

Stayed 2 nights in Aug 2022