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The staff including the cleaning staff were very helpful and the room was clean and nicely furnished. When I called after we departed because I thought I might have left something behind they checked immediately and made a note to call me if it turned up which I greatly appreciated. The only thing I didn’t like was the noise. The walls, ceilings and floors are thin and every foot step above us sounded like a baby elephant; when using the bathroom you can hear people talking in the hall and the plumbing from the apartment above.
David
Stayed 1 night in May 2024
Response from David on May 27, 2024
Thank you for sharing your experience with us. We hope to use your feedback to better serve future guests.
10/10 Excellent
Brad
May 19, 2024
Liked: Cleanliness
Brad
Stayed 1 night in May 2024
Response from David on May 21, 2024
Hello Brad,Thank you for rating your experience with us. We are glad that you enjoyed your stay and hope to have the opportunity to host you again!
Everything was what I would have expected for a Hampton Inn. Very nice stay. One "minor" issue was the lack of an in-room safe. This should be standard and an important feature for me to store my laptop and other valuables. I will probably stay somewhere else next time unfortunately due to this.
Fernando Luis
Stayed 2 nights in May 2024
Response from David Ruymen on May 16, 2024
Dear Fernando,Thak you for your thoughtful feedback on our hotel amenities. You are correct that there is not an individual safe in each room. However, there are safety deposit boxes available to all our guests at the front desk. Thank you for staying with us!
Thank you for taking the time to rate your experience with us. Guest feedback is what makes it possible for us to continually raise the bar of the service we provide our guests. We hope to see you again soon!
Hello Ian,Thank you for staying with us. We are glad that you enjoyed your stay. We will take your feedback about noise levels under consideration as we plan our upcoming property renovation.
Hello John,Thank you for taking the time to rate your experience at our hotel. We hope to see you again soon!
10/10 Excellent
Cody
Apr 28, 2024
Cody
Stayed 3 nights in Apr 2024
Response from David on May 21, 2024
Hello Cody,We appreciate that you stayed with us and provided feedback on your stay. We hope to see you again the next time you stop by Western Massachusetts!
Hey Jennifer,Thank you for acknowledging how hard our housekeeping team works to ensure that our hotel is clean and inviting at all times. We appreciate you choosing to stay with us and hope to see you again soon!
8/10 Good
Jennifer
Travelled with family, Business traveller
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
Property was a little dated.
Jennifer
Stayed 1 night in Apr 2024
Response from David on Apr 21, 2024
Hello Jennifer,Thank you for staying with us. We appreciate you taking the time to provide us with your feedback. We hope to host you again soon!
10/10 Excellent
Paul
Apr 20, 2024
Paul
Stayed 2 nights in Apr 2024
Response from David on May 16, 2024
Thank you for taking the time to rate your experience with us. Guest feedback is an essential element of our hospitality toolkit. We are glad that you enjoyed your stay and hope to see you again soon!
It's so nice to hear that our staff made you feel welcome during your stay! We look forward to welcoming you back the next time you are in our area!
10/10 Excellent
Debbie
Apr 12, 2024
Liked: Cleanliness
Very clean and woman who was at the front desk and check us in was great!
Debbie
Stayed 1 night in Apr 2024
Response from David on Apr 13, 2024
Thank you for shouting out the great service you received when checking-in. Our front desk staff works hard to provide a smooth and friendly check-in experience for all of our guests, and it is always nice when that hard work is appreciated! Our housekeeping staff also appreciates being acknowledged for all of their work keeping our hotel clean.
Hannah,Thank you for highlighting our diverse offering of hotel amenities. Many of our guests appreciate our fitness center, heated pool, treat shop, and business center which are all on the 1st floor. Finally, we offer a hot breakfast buffet every morning from 6-10am. We appreciate that you chose to stay with us and hope you will come back to enjoy our hotel amenities someday soon!
Staff were very helpful and personable. Room was clean and smelled nice and bed was comfortable. Bathroom was well stocked with pump products (body wash, shampoo, etc) instead of tiny wasteful plastic bottles WELL DONE!
Jennifer
Stayed 1 night in Mar 2024
Response from David on Mar 31, 2024
Jennifer,Thank you for taking the time to provide a detailed review of your stay! Our friendly staff and clean, comfortable rooms are a point of pride for us and are often highlighted by our guests. We recently switched to pump bathroom amenities in larger containers in order to better meet our Hilton sustainability goals. We are gratified to hear that you have noticed and appreciate this change!
Staff is great. Bed and pillows are comfy. Has all you need and breakfast in the morning!
Nazanin
Stayed 1 night in Mar 2024
Response from David on Mar 26, 2024
We are so glad that you appreciated our comfortable bedding and hot breakfast buffet! Our staff try to make every guest feel welcome and it is good to know that we succeeded during your stay. We hope to host you again sometime!
It was my first time staying at this hotel and it’s definitely won’t be my last. I was quite impressed with the ease of check in and the friendliness of the staff.
Valarie
Stayed 2 nights in Mar 2024
Response from David on Mar 31, 2024
Valarie,It's wonderful to hear that your first stay with us left such a good impression! Our staff strive to make all of our guests feel welcome and appreciated. We appreciate you taking the time to leave a thoughtful review and hope to see you again soon!
10/10 Excellent
Santiago
Business traveller, Travelled with group
Mar 24, 2024
Liked: Amenities
Excellent
Santiago
Stayed 1 night in Mar 2024
Response from David on Mar 31, 2024
Santiago,Thank you for reviewing your stay at our hotel. We are happy that you had a good experience and hope to see you again soon!
10/10 Excellent
GARY, Antioch
Mar 5, 2024
GARY
Stayed 1 night in Mar 2024
Response from David on Mar 25, 2024
It is good to hear that our hotel met your expectations. Please visit us again soon!
We are happy to hear that you enjoyed your stay with us! Thank you for taking the time to provide us with your feedback. We hope to host you again soon!
Great place to stay, only thing was the cabinet door was broken that had the mini fridge, the hinge came off.
Sean
Stayed 1 night in Feb 2024
Response from David on Feb 25, 2024
Thank you for taking the time to review your stay with us. We are sorry that the cabinet door was damaged. Our staff inspects the room between each stay but sometimes things are missed. We are glad that other than the issue with the cabinet you seem to have appreciated your time with us.
The staff was amazing, everyone went above and beyond to assist and it was a great stay. We will be back again
Jodi
Stayed 1 night in Feb 2024
Response from David on Feb 10, 2024
It is good to know that our staff continue to demonstrate their exceptional guest service skills! We want all of our guests to feel welcome and try to go above and beyond to provide memorable experiences. We look forward to hosting you again!
10/10 Excellent
jules
Feb 6, 2024
jules
Stayed 1 night in Feb 2024
Response from David on Feb 10, 2024
Thank you for taking the time to provide feedback on your stay. It is always gratifying to hear that we were able to provide a great experience to our guests. We hope to see you again sometime!
It is always gratifying to hear that we were able to provide a great experience to our guests. Thank you for staying with us. We hope to have the opportunity to serve you again!
Just nice, clean, decent sized room, good breakfast. Happy.
Patricia
Stayed 1 night in Jan 2024
Response from David on Jan 28, 2024
Thank you for taking the time to provide a detailed review of your time with us. Many of our guests enjoy our hot breakfast buffet and clean rooms, and it is good to know that you appreciated it as well. We hope you will consider staying with us again!
This property is perfectly fine for the price. The staff was very helpful! The rooms themselves seem to have been recently updated. Our shower wasn't very powerful or hot.
Alex
Stayed 1 night in Jan 2024
Response from David on Jan 16, 2024
It is good to hear that you enjoyed your stay with us. We appreciate you taking the time to provide thoughtful and constructive feedback which we will use to improve the service that we offer future guests.
Lovely site, great staff and a reasonable price. We had a great stay!
Laura
Stayed 1 night in Jan 2024
Response from David on Jan 15, 2024
It is good to hear that you enjoyed your stay with us. Our welcoming staff and pleasant hotel amenities do provide a great value for all of our guests!
Thank you for acknowledging our friendly and welcoming staff. We are sorry that our facility did not meet your expectations. We will take your feedback about the room lighting into consideration as we plan our hotel's remodel.
Thank you for reviewing our hotel! We carefully track the feedback that guests provide us as we strive to maintain and even improve the quality of our hotel and its amenities.
Our family member stayed here for a week over Christmas holidays. The staff was so friendly, breakfast was satisfying and the room was clean, quiet and comfortable. The location was close to our home so we were only minutes away for gathering together. Just perfect all around!
Verified traveller
Stayed 6 nights in Dec 2023
Response from David on Dec 29, 2023
Thank you for providing feedback on your family member's time at our hotel. Our staff works hard to make sure our guests feel welcome while providing clean and comfortable rooms. It is always nice to hear that their work is appreciated! We wish you and your family a Happy New Year!
Great place to stay, nice and close to Northampton. We would stay again.
Trent
Stayed 2 nights in Dec 2023
Response from David on Dec 18, 2023
Thank you for reviewing your stay with us. We are glad to hear that you enjoyed your stay. We are indeed very close to Northampton, less than a 5 minute drive from downtown. We hope to have the opportunity to serve you again!
10/10 Excellent
Janet
Dec 15, 2023
Janet
Stayed 1 night in Dec 2023
Response from David on Dec 16, 2023
Thank you for reviewing your stay with us. We hope to host you again some time!
Thank you for taking the time to review your stay at our hotel. We hope to apply your feedback to ensure that future guests have a positive experience with us.
Great location. Ease of checking in and checking out. The whirlpool makes it!
lisandra
Stayed 1 night in Nov 2023
Response from David on Dec 14, 2023
We are so glad that you enjoyed your stay with us! Many guests have enjoyed the unique experience provided by our whirlpool tub rooms. We hope to see you again soon!
Roomed on first floor, woken up middle of the night by continuous noise coming from the morning breakfast prep. Relocated to another room with Luke warm water and bad water pressure
Stephen
Stayed 1 night in Nov 2023
Response from David on Dec 14, 2023
We are sorry about the negative experience that you had with us. We will have our maintenance team look into the water temperature and pressue issues that you described.
Very clean and staff were very nice.
Comfy beds. Furniture had wear and tear .
Would come back.
Carol
Stayed 1 night in Nov 2023
Response from David on Dec 7, 2023
We are glad that you enjoyed your stay at our hotel. Our staff strives to make all of our guests feel welcome and provide a clean stay. We hope to have the opportunity to host you again!
Thank you for taking the time to provide feedback on your recent stay with us. Our housekeeping team works hard to make sure that both our guest rooms and common areas are thoroughly cleaned every day. We are glad to hear that you enjoyed your stay with us!
2/10 Terrible
John
Travelled with partner
Nov 24, 2023
A tired property with inept help and no service….avoid.
John
Stayed 2 nights in Nov 2023
Response from David on Nov 24, 2023
We are sorry to hear that our property and services did not meet your expectations. Feel free to reach out to our front desk if you feel comfortable providing more details about your stay so that we can make sure we address your complaints.
10/10 Excellent
Richard
Nov 21, 2023
Richard
Stayed 1 night in Nov 2023
Response from David on Nov 23, 2023
Thank you for taking the time to provide feedback on your stay with us! We will apply your feedback to improve our hotel's operation. We hope to have the opportunity to host you again some time.
10/10 Excellent
Denise
Nov 21, 2023
Denise
Stayed 10 nights in Nov 2023
Response from David on Dec 13, 2023
Thank you for taking the time to review your stay at our hotel. Your feedback helps us improve the quality of service that we provide our guests.
8/10 Good
Heather W
Nov 19, 2023
Heather W
Stayed 2 nights in Nov 2023
Response from David on Dec 14, 2023
Thank you for staying with us! We hope to use your feedback to maintain and improve our Hampton Inn standards.