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Reviews of The Vintage Gulmarg

4 out of 5
The Vintage Gulmarg
2739 Circular Road, Gulmarg, Jammu and Kashmir

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 25 reviews" "
Rating 8 - Good. 9 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Gagan Preet Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Little hotel
Cute small hotel in the hearts in Gulmarg. Welcoming staff, satisfactory food, decent spa, nice and clean room
Stayed 2 nights in Jan 2023
Response from ZAHIR on Jan 23, 2024
Dear Guest,Thank you for taking the time to craft your excellent 5-star review of your experience at The Vintage Gulmarg!Many thanks for your kind words about our staff. They are indeed engaged and committed to delivering an excellent service and we are proud to have them as the face of our hotel.Our commitment is to provide you with impeccable standards and the greatest comfort possible. Each guest’s visit should be an unforgettable experience!We all look forward to welcoming you back soon for another wonderful experience.Best RegardsZahir Shah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious rooms and great service.
Response from Team Vintage on Apr 12, 2018
Dear Hotels.com Guest, We thank you for having made The Vintage Gulamrg your abode during your visit to Gulmarg, Kashmir and for sharing your candid feedback for the benefit of the Expedia guest. It is heartening to learn you enjoyed your overall stay with us. We look forward to hosting you again during your next visit to Gulmarg.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, high rates
Good, clean property with good food and good service. But location is outside the 'official' Gulmarg area, which needs to be mentioned on the site. Ponywalas are a menace as soon as you step outside the hotel. One major disappointment was the rates provided online. We discovered that if we would have booked through a local person, we would have got the room at half the price with meals included! That did not leave us with a good feeling obviously!
Response from Team Vintage on Mar 1, 2018
Dear Guest, Thank you for an awesome review! It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. Warm regards

10/10 Excellent

Manish, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Gulmarg
Extremely comfortable. Highly recommended
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, Thank you for sparing your valuable time to post this exhaustive review of our hotel. It means the world to us! We are humbled to learn that the hard work put in by the team is bearing fruition and we are thrilled that you were privy to such a wonderful experience – “Atithi Devo Bhava!” We once again reiterate our commitment to ensure customer delight and look forward to having you stay with us during your future visits to Gulmarg. With Warm Regards, Team Vintage Gulmarg

10/10 Excellent

Varinder Singh, Mombasa, Kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time at Vintage
Excellent staff all around. Front desk is excellent for friendliness, courteous and forthcoming to assist in all aspects. The restaurant serves excellent meals. It is under utilized especially in the evening. Suggested that they have half-board offers with dinner included with traditional theme nights. This would encourage guests to stay in-doors during cold evenings.
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, Thank you for sparing your valuable time to post this exhaustive review of our hotel. It means the world to us! We are humbled to learn that the hard work put in by the team is bearing fruition and we are thrilled that you were privy to such a wonderful experience – “Atithi Devo Bhava!” We once again reiterate our commitment to ensure customer delight and look forward to having you stay with us during your future visits to Gulmarg. With Warm Regards, Team Vintage Gulmarg

10/10 Excellent

Rashed, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent and comfortable
Very friendly smiling staff welcoming us all the time :) Elegant rooms with beautiful decorations just wish if the TV was bigger. beautiful view from the big windows.
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, Thank you ever so much for this posting, it means a lot to us! We are thrilled to learn that you have appreciated our hotel product and services since a lot of effort has gone into sustaining these levels to ensure an unforgettable experience for the benefit of every guest. We have also made a note of your suggestion and will train our staff to be more interactive and step on the pedal for speedier services Regards, Team Vintage Gulmarg

10/10 Excellent

Adnan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Superb stay
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, Thank you for sparing your valuable time to post this exhaustive review of our hotel. It means the world to us! We are humbled to learn that the hard work put in by the team is bearing fruition and we are thrilled that you were privy to such a wonderful experience – “Atithi Devo Bhava!” We once again reiterate our commitment to ensure customer delight and look forward to having you stay with us during your future visits to Gulmarg. With Warm Regards, Team Vintage Gulmarg

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Average
Nothing what the website looks like ! Very very average ! Will not go back
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, Greetings From The Vintage Gulmarg. We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business. Regards, Team Vintage Gulmarg

6/10 Okay

anil kumar, New Delhi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Tall Claims
We stayed at this hotel on 21st November 2014 based on the reviews that we read. This hotel boasted of having central heating. It was indeed there, but SWITCHED OFF. Instead we were provided a room heater, which was completely inadequate as the evening (6.30 pm)temperature had dropped to minus 6 degrees C. The hotel staff when confronted why the central was not on, initially gave excuses that it was under repair, however had to switch it on our insistence. Cleverly it was switched off about 2 hours later. It was switched on again on our insistence, to be stealthily switched off an hour later. From about 11.00 pm onwards till next morning we had a horrible time in as we could not sleep with the room heater on as it was causing shortage of oxygen leading to breathlessness. For some time we even had to keep the corridor door open in the middle of the night to let fresh air in at the cost of cold. Eventually we spent the entire night without heating when the outside temperature would have been lower than minus 6 degress C. We later discovered that the central heating was switched off as only 3 out of 28 rooms were booked that night. Good food or courteous service are of no use if the hotel fails you at such critical times. Stay in this hotel at your risk.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
could not reach hotel
Due to the Kashmir floods the hotel was not accessible and could not provide any accomodation. They refused to refund the deposit paid even though they could not provide any service or rooms
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, Greetings From The Vintage Gulmarg!! We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Regards, Team Vintage Gulmarg

10/10 Excellent

anupama, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and value for money
We stayed at the hotel for six nights and we were really happy with the comfort, ambience and the friendly and helpful staff who took care of everything. Food at the restaurant was excellent and an ideal hotel for people with families and small kids. We plan to visit the same hotel again during winters. Great place and wonderful place. Keep it up !
Response from Guest Relation Manager on Feb 22, 2018
Dear Anupama, Thank you ever so much for this posting, it means a lot to us! We are thrilled to learn that you have appreciated our hotel product and services since a lot of effort has gone into sustaining these levels to ensure an unforgettable experience for the benefit of every guest. We have also made a note of your suggestion and will train our staff to be more interactive and step on the pedal for speedier services. Regards, Team Vintage Gulmarg

10/10 Excellent

Shaurya, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to njoy b'ful Gulmarg
Nice rooms & facilities. Excellent buffet breakfast. Nice garden. Close to market & not very far from Gondola.
Response from Shradddha on Feb 22, 2018
Dear Shaurya, Greetings from The Vinateg Gulmarg! Thank you for an awesome review! It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. Warm regards, Team Vintage Gulmarg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vintage experience...
Stay was good except a little hiccup with the wireless Internet.
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, Thank you for sparing your valuable time to post this exhaustive review of our hotel. It means the world to us! We are humbled to learn that the hard work put in by the team is bearing fruition and we are thrilled that you were privy to such a wonderful experience – “Atithi Devo Bhava!” We once again reiterate our commitment to ensure customer delight and look forward to having you stay with us during your future visits to Gulmarg. With Warm Regards, Team The Vintage Gulmarg.

10/10 Excellent

kallol, kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel overlooking the meadows.
wonderful facility of wi-fi connectivity, an inhouse library , the front lawn and kashmiri wazwan made our stay very comfortable indeed.
Response from Guest Relation Manager on Feb 22, 2018
Dear Kallol, Thank you ever so much for this posting, it means a lot to us! We are thrilled to learn that you have appreciated our hotel product and services since a lot of effort has gone into sustaining these levels to ensure an unforgettable experience for the benefit of every guest. We have also made a note of your suggestion and will train our staff to be more interactive and step on the pedal for speedier services Regards, Team Vintage Gulmarg

8/10 Good

Vaibhav, Chennai

Liked: Cleanliness, staff & service, room comfort
Good Stay centrally situated
My Stay at Hotel is very good. Staff is very friendly and supportive. Front desk service needs to be improved. Internet connection was not working properly and there was no one to fix the issue or even to clarify to the Customer what exactly issue is.
Response from Guest Relation Manager on Feb 22, 2018
Dear Vaibhav, I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business.It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. Warm regards, Team Vintage Gulmarg

8/10 Good

Parul, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good food at restaurant
Dtayed 2 nights. + for rooms, bathroom , service and recreation room. - on view , very few room will actually get a good view, mostly neighbouring hotel rooms and roof. Restaurant servesgoid food and very very nice staff . Almost 2 kms walk from gandola if u do not want to take pony/ sledge ride . Stayed in april 2014
Response from Shraddha on Feb 22, 2018
Dear Hotels.com Guest, We thank you for choosing to stay with us and sharing your experiences on this platform. It is extremely heartening to learn that our team was able to live up to your expectations and deliver exemplary services to you during your stay at the hotel. The same has been conveyed to them and they are elated with their performance. We look forward to welcoming you aboard during your next visit to Gulmarg!! With Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
food
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, We thank you for choosing to stay with us and sharing your experiences on this platform. It is extremely heartening to learn that our team was able to live up to your expectations and deliver exemplary services to you during your stay at the hotel. The same has been conveyed to them and they are elated with their performance. We look forward to welcoming you aboard during your next visit to Gulmarg!! With Warm Regards, Team Vintage Gulmarg

10/10 Excellent

Ankur, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is as good as a hotel in europe
After you stay in VIntage, Gulmarg - you may not like any other hotel is same price range. This place is way too good.
Response from Shraddha on Feb 22, 2018
Dear Ankur, We thank you for taking the time to post this constructive feedback following your stay at our hotel. Your comments regarding our food have been duly noted by us and remedial action has been initiated to ensure delicious food is dished out from our kitchen on Buffet dining. It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience With Warm Regards, Team Vintage Gulmarg

8/10 Good

jenaba, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and good service
overall a good stay. very comfy place and good service. good restaurant. location is far from the main gondola, which made for lots of walking. wifi was not working until last evening.
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, Thank you for an awesome review! It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. Warm regards, Team Vintage Gulmarg

2/10 Terrible

Raj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitable Staff
Staff is very hospitable.
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, We thank you for having made The Vintage Gulmarg your abode during your visit to Gulmarg and for sharing your candid feedback for the benefit of the Expedia. It is heartening to learn that our staff was able to delight you with their friendly services and the same has been conveyed to the entire team. This is an integral part of the Vintage hospitality experience which we stand committed to delivering to every guest staying at our hotel. We look forward to hosting you again during your next visit to Gulmarg. Regards, Team Vintage Gulmarg

8/10 Good

malini, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities
fantastic service.
food was excellent,reception staff very approachable and helpful about sightseeing with good guidance.
Response from Guest Relation Manager on Feb 22, 2018
Dear Guest, Thank you for an awesome review! It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. Warm regards,

8/10 Good

siddharth, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Nice place, friendly staff, good food (including breakfast buffet). Some negatives though - internet facility did not work, noises from adjoining rooms were audible, hotel is located at a distance from cable car facility (to visit the mountain top or go skiing, etc.), no snow boots were offered to us (had to rent them from the local market).
Response from Guest Relation Manager on Feb 22, 2018
Dear Siddharth, Thank you for an awesome review! It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. Warm regards,

10/10 Excellent

A.MAHOMEDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT . VERY HOSPITABLE STAFF. FOOD WAS VERY GOOD EXCEPT LIMITED VARIETY. 1 KM WALK TO GET TO THE SKIING SLOPES.THE CHARGES FOR THE USE OF THESAUNA,JAKUZZI AND STEAM ROOM WAS EXORBITANT FOR 45 MINUTES.
Response from Shraddha on Feb 22, 2018
Dear Hotels.com Guest, We thank you for choosing to stay with us and sharing your experiences on this platform. It is extremely heartening to learn that our team was able to live up to your expectations and deliver exemplary services to you during your stay at the hotel. The same has been conveyed to them and they are elated with their performance. We look forward to welcoming you aboard during your next visit to Gulmarg!! With Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Bra mat och trevlig personal
Personalen var väldigt vänlig och service inriktad
Response from Guest Relation Manager on Feb 22, 2018
Kära gäst, Vi tackar dig för att du har valt att stanna hos oss och dela dina erfarenheter på denna plattform. Det är oerhört uppmuntrande att lära oss att vårt team har kunnat leva upp till dina förväntningar och leverera exemplariska tjänster till dig under din vistelse på hotellet. Samma har förmedlats till dem och de är upphetsade med sina prestationer. Vi ser fram emot att välkomna dig ombord under ditt nästa besök till Gulmarg. Regards, Team Vintage Gulmarg.