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Stayed 10 days. Unfortunately Easter holidays, so lots of families there for partying. Very noisy except for a few hours at night. No amenities, parks or attractions within walking distance.
Did not have towells replaced a few times. I witnessed families having a great time with pool and playground is in courtyard.
El personal amable,la abitacion estaba cerca de la alberca y habia mucha gente mucho ruido,la limpieza era buena,el baño super pequeño la tapa de Toilet no se quedaba abierta, el agua se sale por tofos lados cuando te bañas no tenia jabón ni shampoo, la secadora de cabello no servía.
The rooms are old, towels looked worn, toilet was clogged for our entire two day stay. Constant noise from everyone staying at the hotel and management did nothing! Truly disappointed!
Verified traveller
Stayed 2 nights in Jul 2023
10/10 Excellent
silvia y
Jun 27, 2023
silvia y
Stayed 2 nights in Jun 2023
8/10 Good
David S
Jun 25, 2023
Liked: Room comfort
David S
Stayed 6 nights in Jun 2023
6/10 Okay
Jasmin
Travelled with family, Travelled with family and small children, Travelled with partner
Jun 22, 2023
Liked: Staff & service
It was convenient to shops and if you are on a budget.
Mejor Servicio Por Este precio! Simplemente No Lo hay cerca de Aqui. Graxias a Un mega Excelente Staff! Atentos y Cortez! Me siento mejor Que ni en casa!
Dr. Oswaldo Ernie y Hiram
Stayed 2 nights in May 2023
Response from . on Jun 3, 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos
Excellent value for the price. The people is very humble and very attentive. The Granma that cooks at the Restaurant is excellent !!!! Home made Mexican Food. You can not beat that. I felt like at Home.
Alberto
Stayed 5 nights in Mar 2023
Response from . on May 11, 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos
8/10 Good
Juan Carlos
Travelled with family
Feb 28, 2023
Liked: Cleanliness, staff & service, room comfort
Bad smell
It is well located. But the only big complaint is that it has in the room an Air wick fragrance dispenser that sprays every 30 minutes, that smells very strong and gross that didn’t let us sleep. I tried to stop it spraying but l couldn’t.
Juan Carlos
Stayed 1 night in Feb 2023
Response from . on May 8, 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos
The property its self was okay... but their staff made an error with the check in i reserved 3 rooms and there was a mis calculation in the $ they called one of my ppl to charge them in a disruptive way when i said im paying dont bother them... Also their pool didnt work for the first few days... due to chemichal crash...i would maybe stay there again...
Marisol
Stayed 5 nights in Feb 2023
Response from . on May 8, 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos
2/10 Terrible
Marisol
Feb 14, 2023
Marisol
Stayed 4 nights in Feb 2023
Response from . on May 8, 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos
They offered services that did not exist .First, we asked for a room with a view and light we were given a room with a view of the wall and a balcony view of trash dispensers. Room service always complained and told you to come for your food. Housekeeping was not available till after 1 pm that was the time we were in the room and they were rude . The day we left was horrible we are elderly and asked for help with bags they said first they had to attend valet then they would try to help. This place is a total zero. There was no wifi and the business service center was a mess and nothing worked.
Verified traveller
Stayed 3 nights in Jul 2021
Response from . on Aug 3, 2021
Hotel Puerta del sol agradece su visita y espera seguir contando con su preferencia
4/10 Poor
Claudia
Travelled with family
Jul 21, 2021
Disliked: Property conditions & facilities
Claudia
Stayed 1 night in Jul 2021
Response from Miriam Esparza on Aug 3, 2021
Hotel Puerta del sol agradece su visita y espera seguir contando con su preferencia
6/10 Okay
Verified traveller
Travelled with partner
Jul 3, 2021
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Se fue la luz toda una noche en mi habitación, entiendo que por la tormenta que hubo, escogí ese hotel por el gimnasio y estaba cerrado porque se goteó.todo lo demás muy bien
Verified traveller
Stayed 4 nights in Jun 2021
Response from Miriam Esparza on Aug 3, 2021
Hotel Puerta del sol agradece su visita y espera seguir contando con su preferencia
Sábanas y baño limpios, la alberca climatizada y el personal fue muy amable y bastante amigable. El hotel está en muy buen estado y su jardín es hermoso. Por supuesto que regresaré.
Fatima
Stayed 1 night in Jun 2021
Response from Miriam Esparza on Aug 3, 2021
Hotel Puerta del sol agradece su visita y espera seguir contando con su preferencia