Property grounds
Check availability

Reviews of Heidel House Resort & Spa

2.5 out of 5
Heidel House Resort & Spa
643 Illinois Avenue, Green Lake, WI

Reviews

8.2

Very good

Rating 10 - Excellent. 146 out of 389 reviews" "
Rating 8 - Good. 144 out of 389 reviews" "
Rating 6 - Okay. 61 out of 389 reviews" "
Rating 4 - Poor. 30 out of 389 reviews" "
Rating 2 - Terrible. 8 out of 389 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So lovely, great pool, views breathtaking.,lasr night open, so sad. Love the venue,
Stayed 2 nights in May 2019

4/10 Poor

MLB

Know this review doesn’t matter as tomorrow is the last day they are open. However, it was disappointing to have a sold out hotel and have signs on all the pop machines saying out of order as well as the fully stocked snack machines. Additionally, we found we had no hot water this morning! Nothing like a cold shower to leave a customer walking out of a once awesome hotel knowing it is really a good thing they are closing! Hope someone buys the place and can afford the millions to repair and update the place and it doesn’t end up condos!
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the view, weather was bad so not of outdoor activities
Stayed 1 night in May 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay 😎
Fantastic property .as always a great stay . Sad to see it’s closing
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The staff was friendly. I was able to check in later in evening like I needed to.
Stayed 3 nights in Apr 2019

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lived this hotel, very disappointed to here that it’s closing.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is about the 5th time we've been to the Heidel House in almost every season from New Year's Eve to spring and fall. We had hoped in a few years to have a family reunion, but also we've heard it's closing. We can't believe on one can keep this great property going by some cutbacks, such as closing older houses on the property. This place is a treasure and of course we wish the staff the Best! We do not want to see condos on this property! So hope someone realizes what a gift it is especially the hotel and Sunroom and even the spa - Evensong which I absolutely go to every time. Maybe the present management or someone new will realize what a gift this has been or can be! Thank you Cynthia Crebbin
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location with spectacular view. Property decor was dated.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The pool area was nice. The rooms were clean and nice. However, many exterior doors were not secured. Also, the condition of the facility seems to be deteriorating with a lack of attention to detail. Last, we requested an Americano coffee when leaving, but the cafe attendant stated she did not know how to make an Americano (which was on the menu). We left without coffee. The hotel could at least have a carafe of complimentary coffee available for guests.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place sad to hear it is closing
I LOVE this place...I am so sad that this place is closing May 20th. A true Wisconsin gem since 1945.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty with many amenities. Breakfast in the Sunroom was very good and reasonably priced. Pool was perfect. Game room had a few board games, ping pong. It was a great stay
Stayed 1 night in Mar 2019
Response from General Manager on Apr 15, 2019
Thank you for taking the time to write about your 5 star visit to Heidel House Resort & Spa. We are delighted to hear that you enjoyed your breakfast along with your time in the pool and game room. Once again, thank you for the review.

8/10 Good

Verified traveller

Travelled with partner
It’s a beautiful place and has a lot of amenities but it hasn’t been maintained very well. No one cleaned our room when we were there for 3 days. We had to ask at the desk for supplies and for our garbage to be emptied
Stayed 3 nights in Apr 2019
Response from General Manager on Apr 15, 2019
Thank you for taking the time to write about your visit to Heidel House Resort & Spa. Please know we have shared your comments with our management team. We appreciate the candid feedback as it allows us to continually improve our services.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this historical hotel and site. I will truly miss it.
Stayed 1 night in Apr 2019
Response from General Manager on Apr 11, 2019
Thank you for sharing your experience, Pamela.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 3 nights with my sister and we had a wonderful time. The room was quiet, clean and easily accessable. We spent two days at Evensong Spa and I can't express enough how wonderful it was. High end spa with all of the ammenities.
Stayed 3 nights in Mar 2019
Response from General Manager on Apr 8, 2019
Thank you for taking the time to write about your 5 star experience. We are delighted to hear that you had a wonderful time and that you enjoyed your visits to Evensong Spa while you were here.

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from General Manager on Apr 8, 2019
Thank you for the review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. So sad it's closing.
Stayed 1 night in Mar 2019
Response from General Manager on Apr 1, 2019
Thank you for the 5 star review! We are glad to hear that you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from General Manager on Apr 1, 2019
Thank you for the review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from General Manager on Apr 1, 2019
Thank you for the 5 star review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and accommodations were excellent. Very reasonably priced. Views were spectacular. Breakfast in the Sunroom Cafe was delicious.
Stayed 2 nights in Mar 2019
Response from General Manager on Mar 21, 2019
Thank you for sharing your 5 star experience. We are delighted to hear that you enjoyed your breakfast and the views from the property. Once again, thank you for the review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice resort right on Green Lake. Outstanding staff
Stayed 1 night in Mar 2019
Response from General Manager on Mar 11, 2019
Thank you for sharing your 5 star experience! We are delighted to hear that you had positive interactions with our associates and that you enjoyed the location.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed staff very friendly. Front desk excellent. No complaints. Sad it is closing
Stayed 2 nights in Mar 2019
Response from General Manager on Mar 11, 2019
Thank you for sharing your 5 star experience! We are glad to hear that you had positive interactions with our associates.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from General Manager on Mar 4, 2019
Thank you for the review.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2019
Response from General Manager on Mar 4, 2019
Dennis, thank you for the review.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Cross country ski'd on the lake and did some hot tubbing. Relaxed and enjoyed the facilities
Stayed 2 nights in Feb 2019
Response from General Manager on Feb 25, 2019
David, thank you for taking the time to write about your visit to Heidel House Resort & Spa. We're glad to hear that you were able to relax and enjoy the facilities after a day out on the lake. We look forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from General Manager on Apr 1, 2019
Thank you for the review.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Beautiful setting. Nice restaurant. Rooms need refurbishment.
Stayed 1 night in Feb 2019
Response from General Manager on Feb 25, 2019
Thank you for taking the time to write about your experience. We are glad to hear that you enjoyed the restaurant and the location.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, rooms were very clean and spacious. Bathrooms were very large and very clean. Hotel concierge was friendly and check in was very fast! Lots of very neat history at this resort! My only complaint was the Boathouse Pub, we waited 15 minutes for service and were never acknowledged so we ate in Downtown Green Lake. Would definatley come back and stay here again though!
Stayed 2 nights in Feb 2019
Response from General Manager on Feb 14, 2019
Thank you for taking time to write about your experience. We are glad to hear that you enjoyed your room and that you receive fast and friendly service at check-in. Please know your comments have been shared with our management team. We appreciate the feedback as it allows us to continually improve our services. We look forward to welcoming you again soon, perhaps in the warmer months, when you can take advantage of all of the outdoor activities the area has to offer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to find. Need hwy 23 markings and entrance marking.
Stayed 1 night in Jan 2019
Response from General Manager on Feb 5, 2019
Thank you for taking the time to write about your visit. Please know we have shared your comments about the difficulty you had finding the resort with our management team. Once again, thank you for the review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only difficulty was that housekeeping had to be called to do the room. There was a note that I asked not to be disturbed, but I did not make that request. All else was very nice.
Stayed 2 nights in Jan 2019
Response from General Manager on Jan 23, 2019
Thank you for taking the time to write about your visit to Heidel House Resort & Spa. We are glad to hear that you enjoyed your overall stay. However, it is regretful to hear about your housekeeping experience. Please know we have shared your comment with our management team. We appreciate the feedback as it allows us to continually improve our services. Once again, thank you for the review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot!
Wonderful hotel and a great little lake town for a weekend getaway!
Stayed 2 nights in Jan 2019
Response from General Manager on Jan 21, 2019
Thank you for sharing your experience, David! We're glad to hear that you enjoyed your weekend getaway. We look forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful hotel that I could not afford in the summer time, but with the winter rate it was a steal!
Stayed 2 nights in Jan 2019
Response from General Manager on Jan 21, 2019
Thank you for taking the time to share your 5 star experience! We're glad to hear that you enjoyed your winter getaway. Be sure to check out the Packages tab on our website for new deals throughout the year! We look forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa was awesome, so relaxing. The lake view was the best. Great room and fireplace.
Stayed 1 night in Jan 2019
Response from General Manager on Jan 21, 2019
Thank you for taking the time to share your 5 star experience! We are glad to hear that you enjoyed the spa, the lake views and your room. We look forward to welcoming you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from General Manager on Jan 21, 2019
Thank you for the review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from General Manager on Jan 21, 2019
Thank you for the 5 star review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from General Manager on Jan 9, 2019
Thank you for the 5 star review, David!

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from General Manager on Jan 9, 2019
Thank you for the review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view on the lake. Nice to have accomodation with bar, restaurant, pool and everything for the family. We had a large group of all ages and everyone enjoyed themselves.
Stayed 1 night in Dec 2018
Response from General Manager on Jan 4, 2019
Thank you for taking the time to write about your 5 star experience. We are thrilled to hear that everyone in your group enjoyed themselves. We look forward to welcoming you all again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful large lake view room. Nice pool and the hot tub was great.
Stayed 2 nights in Dec 2018
Response from General Manager on Jan 4, 2019
We're delighted to hear that you enjoyed your lake view room as well as the indoor pool area. Thank you for sharing your experience!

6/10 Okay

Annon

Travelled with partner
Liked: Cleanliness
Lovely setting on the lake. We were there in the winter and sure it would be spectacular in the summer
Stayed 1 night in Dec 2018
Response from General Manager on Jan 4, 2019
We are glad to hear that you enjoyed the location. Thank you for the review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from General Manager on Jan 4, 2019
Thank you for the review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet night in December
Great stay! Everything was nice and clean and the beds were cozy. Breakfast in the Sunroom was fantastic!
Stayed 1 night in Dec 2018
Response from General Manager on Jan 4, 2019
We're glad to hear that you enjoyed your stay! Thank you for the review.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from General Manager on Jan 4, 2019
Thank you for the 5 star review.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from General Manager on Dec 24, 2018
Thank you for the review, Chris.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from General Manager on Dec 14, 2018
Thank you for the 5 star review!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall great place to stay but staying to see wear and tear throughout the facility
Stayed 1 night in Dec 2018
Response from General Manager on Dec 14, 2018
Thank you for taking the time to write about your visit.