Ratings based on 562 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Very nice hotel next to the beach

Posted 18-Jan-2015
Pros: The staff was the best I have ever experienced.
Cons: The wi-fi was slow. They should have had a hotel shuttle to/from the airport. The ice machine on the fifth floor was out of order for seven days.
Location: The island is small so most things were fairly close. You still needed a cab but not a rental car.
It was a great place to stay! The staff was exceptional!!! Prices were outrageous but no different from other vacation resorts. I would go back in a heartbeat. I was disappointed that the ice machine on our floor (the fifth) was down for the entire week we were there (having to go down to the fourth was an inconvenience).
Comment from Hotel Management
26-Jan-2015 by HotelMgmt, Hotel Management
It is so wonderful to hear that you had a great stay at The Westin Grand Cayman Seven Mile Beach Resort & Spa. We cannot thank you enough for sharing such fantastic feedback about our resort and staff; however, we truly regret the inconvenience you encountered with regard to the ice machine. The next time you are visiting the island, we hope to have the privilege of welcoming you back again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Beautiful resort on Seven Mile Beach

Posted 14-Jan-2015
Pros: The pool/beach facilities were unreal
Cons: Assess food prices, provide better/longer happy hour options to make up for high rates
Location: Right on a quiet end of Seven Mile beach, you can walk to anything
The Westin is fantastic. The room was roomy, clean, and comfortable. They provide a free bottle of water each day. The tub was clogged for our first shower but the hotel fixed it as soon as we complained. The beach facilities are amazing with staff extremely helpful in setting up chairs, umbrellas, and getting drinks. The pool is great and there are 2 hot tubs. My only negative about the hotel is how expensive the hotel food/drinks are, but there are grocery stores and cheap eats right across the street and good restaurants within walking distance. We did get beach snacks one day and they were pretty mediocre for the price. The location is unbeatable--in a quiet, pristine part of seven mile beach.
Comment from Hotel Management
20-Jan-2015 by HotelMgmt, Hotel Management
It’s great to hear from our guests and learn that our beautiful beachfront location, accommodations and staff all fully met their needs. Thank you for sharing the details of your stay at The Westin Grand Cayman Seven Mile Beach Resort & Spa. We're delighted that you enjoyed so many aspects of your stay including our pool and beach facilities. Please visit us again soon.
4 out of 5
Recommended
for Families
by A verified travellerfrom Sao Paulo, Brazil

Wonderfull swimming pool

Posted 5-Jan-2015
Pros: The swimming pool and the beach.
Cons: The hotel should invest more on making the rooms more quiet. Ice machine and swimming pool pump were to much noisy.
Location: The hotel is located in the best part of the island, at the perfect 7-mile beach.
We had a very nice stay at this hotel. At first, my room was a bit noisy, but when I complained about that they changed me to much quieter room and with a better view of the sea. The hotel is beatifull, has a wonderfull swimming pool and one of the best beaches of the world.
Comment from Hotel Management
14-Jan-2015 by HotelMgmt, Hotel Management
Thank you for sharing your positive impressions of our property. We are very pleased to learn that you enjoyed your time at The Westin Grand Cayman Seven Mile Beach Resort & Spa. Reading your review and learning about how much you liked our hotel, beach and pool has made us all very happy. We would also like to extend our gratitude to you for notifying us of your concerns with you initial room and allowing us to opportunity to rectify the issue. The next time you are visiting the Island, we hope to have the pleasure of welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom connecticut

Excellent location, right on the beach.

Posted 2-Jan-2015
You cant find a better location. Food menu needs an upgrade, tough to spend 8 days and have such a limited menu to pick from, and expensive!
Comment from Hotel Management
5-Jan-2015 by HotelMgmt, Hotel Management
It’s great to hear from our guests and learn that our location, on the world renowned Seven Mile Beach, was enjoyed so much. All guest feedback is highly valued and we sincerely appreciate the comments you have shared regarding the menu. Please visit us again soon as it would be our pleasure to welcome you back.
4 out of 5
Recommended
for Families
by A verified travellerfrom Toronto

my week in Grand Cayman

Posted 30-Dec-2014
Pros: casual and beautifully situated on beach front.
Cons: housekeeping should not be noisy when starting off in the morning.
Location: restaurants and water sports...camana bay shops..
Good experience; however, our room was situated just above spa rooms and on 2 occasions over the week there were parties with live music that kept us up until late. Hotel did make a small compensation for this; however, room situation was a slight problem.
Comment from Hotel Management
5-Jan-2015 by HotelMgmt, Hotel Management
Thank you for taking the time to tell us about your recent visit to The Westin Grand Cayman Seven Mile Beach Resort & Spa. We were happy to read that you had a good experience at our hotel and very much enjoyed our location on the world renowned Seven Mile Beach. We would however like to offer our sincerest apologies for any noise disruption you may have encountered during your stay and we hope that any impact to your visit was minimal. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Wash DC metro

Relaxed environment, excellent beach facilities.

Posted 30-Dec-2014
Loved our stay, only wish they had a microwave accessible to warm milk for our baby.
Comment from Hotel Management
5-Jan-2015 by HotelMgmt, Hotel Management
How wonderful it is that you found The Westin Grand Cayman Seven Mile Beach Resort & Spa to be a relaxing environment and loved your stay. Thank you for taking the time to share your comments. We do apologize for any inconvenience you may have encountered with regard to warming up the milk. We hope to have the opportunity to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Dec-2014
The Westin is a great place to visit. The staff from the front door to the beach are excellent. Great location on Seven Mile Beach.
Comment from Hotel Management
5-Jan-2015 by HotelMgmt, Hotel Management
Thank you for your review of The Westin Grand Cayman Seven Mile Beach Resort & Spa. It brings us great pleasure to hear that you enjoyed the high level of service our associates strive to provide our guests as well as our location on the beautiful Seven Mile Beach. We hope to have the pleasure of welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Nice hotel on seven mile beach

Posted 26-Dec-2014
Pros: Location, beach front, location relative to tours and water sports.
Cons: The staff at the spa were not as welcoming and friendly.
Location: 10 minutes to swim with dolphins and west end of island. All water sports available from hotel beach. Hotel also offers sting ray city tour.
The staff was very friendly and responded quickly to our requests.
Comment from Hotel Management
5-Jan-2015 by HotelMgmt, Hotel Management
Thank you for choosing The Westin Grand Cayman Seven Mile Beach Resort & Spa for your recent stay on the island. It pleases us greatly to learn that our staff and beachfront location were enjoyed by you. We would however like to apologize if the exceptional level of service we strive to provide was not evident at all times. The next time you are visiting the area we hope to have the honor of welcoming you back.
3 out of 5
by A verified travellerfrom Chicago

Posted 21-Dec-2014
Pros: Beach was great, hammocks were cool. Attentive beach helpers setting up chairs for you.
Cons: Rooms need updated and the food and drink programs need help, this place is not cheap, so I expect better !!
Location: on the north end of 7 mile beach everything you want to see in this area is south
Our room was dated and smelled musty. Hot tub didnt work half the time we were there and the other half had children in it. We left the balcony door open whenever we could. The food and drinks were varied from bad to just ok. Fish tacos on the beach so salty you couldn't eat them. 2 doors down at the ritz carlton the food and drinks are excellent !
Comment from Hotel Management
5-Jan-2015 by HotelMgmt, Hotel Management
Thank you for sharing your feedback regarding your recent stay with us. Although we were happy to learn that you enjoyed our beachfront location as well as the staff on the beach, it was disappointing to hear that not every aspect of your stay was as positive. Your comments are highly valued as we are continuously looking for ways to improve our future guests' experience. We regret if during your visit there were times in which the hot tub was not working properly and ask that you accept our apologies. We hope that the next time you are visiting the island, you will allow us to welcome you back and exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom washington DC

Posted 21-Dec-2014
Great trip. Beach and beach accommodations (towels, chairs, umbrellas, service) were excellent. Bed in room extremely comfortable. Nice staff, landscaping. Building a little on older side but all in all definitely recommend.
Comment from Hotel Management
5-Jan-2015 by HotelMgmt, Hotel Management
We couldn't be happier to hear that your trip to Grand Cayman was so great. Learning how comfortable you found the bed in your room and how much you enjoyed your stay at The Westin Grand Cayman Seven Mile Beach Resort & Spa has made us all very happy. Thank you for taking the time to let us know about your visit and also for your recommendation. We hope to have the pleasure of welcoming you back soon.