Ratings based on 585 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Utica, MI

Hotel with Beautiful Beachfront and Pool

Posted 11-Apr-2015
Pros: Great beach and pool. Very convenient location
Cons: Cheaper drinks and cheaper snack foods
Location: Great location to everywhere.
Overall the hotel was great. Breakfast food and drinks a little pricey. The hotel is very convenient to everything. Easy to get cabs anywhere from the front lobby. Red Sail is right on the premesis which is very convenient for renting jet skis, snorkel gear, parasailing, paddle boards, kayaks..... The hotel was fairly crowded so we had to get up by 8am to get chairs by the pool or beach. Even though it was crowded it never actually felt like it. The staff was very pleasant.
Comment from Hotel Management
15-Apr-2015 by HotelMgmt, Hotel Management
It was our pleasure to welcome you to our resort and to create a special experience for you. We very much appreciate your kind remarks regarding the friendly service you received from our staff and the convenience of having Red Sail Sports on site. We hope we'll have the honor of welcoming you back again to The Westin Grand Cayman Seven Mile Beach Resort & Spa.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Madisonville, TN

Prettiest view from our room we've ever had!

Posted 8-Apr-2015
Pros: Location! Beautiful view!
Cons: The staff at the front desk was not friendly at all and the service in the restaurants was terrible!
Location: We were able to walk across the street to the grocery store and a good restaurant that was really good and a lot less expensive than the resorts.
We had a great time! The hotel and beach were great. I loved the beach cabanas and the view from our room of the pool and ocean was magnificent! We didn't want to leave. The hotel was very nice, although some of the staff was not very nice. The restaurants were nice and the food was good but very expensive, and the service was terrible. Eats Café directly across the street was really good and much more affordable!
Comment from Hotel Management
15-Apr-2015 by HotelMgmt, Hotel Management
Thank you for sharing feedback of your stay with us. Your comments are of value and while we are delighted to hear you had a great time and loved our beachfront location, we regret that not every aspect of your stay impressed you. Your comments will be shared with the appropriate managers so that our commitment to providing the best in service to our guests is re-emphasized. One day we hope to have the pleasure of welcoming you back again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location

Posted 7-Apr-2015
Great place to stay on seven mile beach. Rooms were comfortable and staff were very friendly. Only downside was the fitness center which was to small for the size of the resort.
Comment from Hotel Management
15-Apr-2015 by HotelMgmt, Hotel Management
Thank you so much for your review of The Westin Grand Cayman Seven Mile Beach Resort & Spa. It pleases us greatly to hear that you were comfortable in your room and enjoyed the friendliness of our associates. We hope that the next time you are visiting the island, you will think of us.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NY

Westin= Beachie Ritz=Coffin

Posted 4-Apr-2015
Pros: Everything you'd want is there! Tortuga dine on the beach - feet in the sand lunch and dinners. Staff is lovely! Beach crew / servers GREAT!
Cons: A little update on room beds and pillows AND adding on electrical outlets for devices. Internet connections need improvement. We managed.
Location: Always visit the Stingrays. Its NEVER boring. Horseback ride and SWIM with horses! Snorkel off the beach Opposite Govenors house. Eat at Sunshine Gril
We keep going back to Westin. A spontaneous feel on the beach. ALL the different staffs are lovely. A walk down to Ritz - is stuffy. Like an assembly line of chairs one on top of the other. Like Pre set coffins on the beach! Couldnt pay me to go there! Give me an OK room with a WOW factor beach. Westin for us!
Comment from Hotel Management
6-Apr-2015 by HotelMgmt, Hotel Management
Nothing pleases us more than knowing that you have continuously enjoyed your stays at The Westin Grand Cayman Seven Mile Beach Resort & Spa. We're so glad that each time you have visited, you have found that everything you wanted was right at our resort. Your kind remarks for our staff and beach are sincerely appreciated. We hope to welcome you back again soon. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Apr-2015
Pros: Location
Cons: Our room was on the first floor which was great, but right near the lobby. We heard everyone in the lobby and all the guests walk by.
Location: Middle of the 7 Mile beach. Able to walk to restaurants, everything was easily attainable.
Beautiful hotel, lots of families, business trips. Wish there was another place to have a casual breakfast, only a small coffee shop that was packed. Staff was friendly.
Comment from Hotel Management
6-Apr-2015 by HotelMgmt, Hotel Management
Thank you for your kind review and acknowledgement for the staff of The Westin Grand Cayman Seven Mile Beach Resort & Spa. We greatly appreciate the feedback you have shared regarding your recent stay. Please visit us again soon as it would be a pleasure to welcome you back.
1 out of 5
by A verified traveller

Posted 23-Mar-2015
I will never stay there ever again and will recommend to my friends to never stay at your hotel
Comment from Hotel Management
30-Mar-2015 by HotelMgmt, Hotel Management
From your review it is impossible to ascertain the reason why your stay with us was not a positive experience. Our guests are always our top priority and we deeply regret any difficulties you may have encountered during your time here. We can only hope that you will return in the future and allow us the opportunity to exceed all your expectations. Thank you
5 out of 5
Recommended
for Families
by A verified travellerfrom Houston, TX

Second year in a row at this resort

Posted 17-Mar-2015
Pros: Love that it is very family friendly and in a perfect location.
Cons: the prices of food and drinks at this resort are way too high and they need to offer more rooms with 2 double beds.
Location: Location is awesome. About 10 minutes from the airport and Georgetown, which we visited. Lots of watersports, excursions, the turtle farm etc nearby
We had a great time at the Westin again this year. The hotel is beautiful and family friendly. The food is pretty good as well. Dialing out from our hotel room was a bit confusing....kept getting busy signals no matter how they advised us to dial #'s. The beach has white sand and they have plenty of watersports and excursions to keep you busy. 2 things to improve. They should offer more rooms with 2 double beds. We were traveling with our kids and needed that but could only get a room with a king size bed and had to request a rollaway bed (that comes with an additional daily charge). Other thing is the prices here are outrageous, like many places in the Caymans. I ordered 1 glass of champagne when lounging by the pool and was brought a bill for $23.20 for it!!!!! Back in Houston i could have gotten 2 full bottles of champagne for that cost :-(
Comment from Hotel Management
23-Mar-2015 by HotelMgmt, Hotel Management
Thank you so much for your comments regarding The Westin Grand Cayman Seven Mile Beach Resort & Spa as well as your suggestions. We were very happy to read that you enjoyed our location on Seven Mile Beach and that we are just a short drive to Georgetown and other area attractions. It was a pleasure to have you stay with us again, although we do regret we were unable to accommodate your request for a room with two double beds. We hope any inconvenience was minimal. The next time you are visiting Grand Cayman, it would be a privilege to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful beach and scenery!

Posted 14-Mar-2015
Pros: Hands down - the beach and pool area are fabulous! The beach is wide so you are not sitting on top of others. Tortuga Grill & beach staff fabulous!
Cons: Lobby area & bar could use a little freshening up for those that care but I didn't spend much time there!
Location: You must eat at The Sunshine Grill diagonally across the street by far has the best and freshest food around! Casual atmosphere and very reasonable!
This was my 2nd trip to the Westin and I really enjoy the beach the most! Isn't that why you go to Grand Cayman? The staff, especially Tortuga Grill and Beach Staff are wonderful and will make your stay most enjoyable. Too many people comment on their rooms and amenities but I never plan on staying in the room much - my room was just fine, updated bathroom, and my island view (front of the hotel area) was acceptable. Grab breakfast at Du Soleil (the hotel "coffee" shop) - the oatmeal made with coconut milk and fresh fruit cup is amazing! Will definitely go back again!
Comment from Hotel Management
16-Mar-2015 by HotelMgmt, Hotel Management
All of us are truly grateful for your lovely review of The Westin Grand Cayman Seven Mile Beach Resort & Spa. Our associates are dedicated to providing top-notch service for our valued guests, and they’ll be thrilled to hear your generous comments and words of praise. It was our pleasure to provide you with another memorable vacation, and we would love to welcome you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice family friendly luxury

Posted 13-Mar-2015
The Westin is on a nice wide part of 7 mile beach. The chairs and umbrellas were spaced wide apart with plenty of elbow room. Family friendly and a little bit of luxury at the same time.
Comment from Hotel Management
16-Mar-2015 by HotelMgmt, Hotel Management
The Westin Grand Cayman Seven Mile Beach Resort & Spa caters to families, couples, singles and business travelers. Our resort has something for everyone as we offer a wide varieties and benefits while providing comfortable accommodations and excellent service. We're thrilled that you had such a nice time and enjoyed your stay. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NYC

Good for a quick getaway.

Posted 10-Mar-2015
Pros: A colleague.
Cons: The entire hotel needs some sprucing up. Saw peeling paint, torn carpet. Fitness machines are old and don't work very well. Get rid of the $45 fee.
Liked that it was easy to get there and back. Everything was pretty good but not great. Prices are luxury, but service and property condition are not. And the $45 per day charge is RIDICULOUS. Nice that it's within walking distance to places (but have to walk on a very busy road.) Food everywhere we went was good. And liked that the pool wasn't too warm. Had to walk across some rocks to get into the water, but otherwise the beach is great. Weather was great.
Comment from Hotel Management
16-Mar-2015 by HotelMgmt, Hotel Management
Seven Mile Beach is world renowned for its beauty so we were all very happy to learn how much you liked it and we're delighted that the weather was so great at the time of your stay. We do however regret that the resort charge was something that you were unhappy with. The fee includes unlimited use of our pool, steam room, sauna and more. Please know that all reviews whether positive or otherwise are appreciated as it helps us to better focus on areas of our resort a guest may feel needs further attention. Thank you for your review, we hope you will consider giving us another try in the future.