Ratings based on 609 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ark

We loved The Westin

Posted 30-Jun-2015
Pros: It was great everything you needed was there.
Location: Poeple from other locations would come to the Westin to rent Jet Skis and do dinner cruises off of our beach.
We loved The Westin. Everything you wanted to do was at the Westin. The food & drinks were great. We will definitely be going back and staying at the Westin. Great vacation place for families with kids or a couple just wanting to get away.
4 out of 5
Recommended
for Everyone
by A verified traveller

Our stay at the Westin

Posted 28-Jun-2015
Pros: Close to the beach. Great location. Beautiful views! We got upgraded to a ocean view room at no charge. Walking distance to good restaurants.
Cons: Improve the cable channels. We spent each day at the beach, then got something to eat (off site). Wanted to watch ESPN to unwind a bit, not available!
Location: Sunshine Grill! You must eat there! Great fish tacos at night and breakfast is incredible! Prices are good too! The restaurant Aqua is a good too!
Water went out the first night we were there for a very long time. 15% gratuity added to all purchases is a bother. This on top of the $35 daily resort fee is crazy. Hard to award good service and penalize bad service. The Beach House restaurant is over priced and our waiter messed up our order twice! The food there is not as good as the price suggests. Go to the sunshine grill instead! It's right across the street!
2 out of 5
by A verified traveller from Up North

Disappointed

Posted 27-Jun-2015
The hotel and beach staff were rude, unwelcoming. Our rooms went unmade and not cleaned several times due to irregular maid service. One male staff member made a suspicious entry to our room. The beach was nice but our view would be blocked by chair and umbrella setup for late-comers, which was not fair since we got to beach early. On upside we were upgraded to full ocean view from partial. The spa was nice. Overall disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ark

Great! Will be back!

Posted 26-Jun-2015
Pros: Great beach with really good food & drinks!
Cons: Better cable with more channels
Location: You can do everything from this location, scuba dive right off your beach about 400 yards! Rented a car from our lobby for $25 a day! Hotel had it all
Great time and will be back soon! Hotel had everything you could need. Car rental, shops, restaurants, scuba shop! Great place for vacation! Will be back!
5 out of 5
Recommended
for Everyone
by A verified traveller from Ft Worth TX

location, location, location...

Posted 23-Jun-2015
Pros: beach and location our room was to elevators and beach access
Cons: prices were steep for food, drinks, taxis etc
Location: fantastic beach, great eateries across the street up to 1.5 miles away...sting ray city excursion
great full service westin brand hotel on a beautiful stretch of 7 mile beach. easy walk to pick up a few staple items as well as dining options. staff accommodating, rooms spacious and clean...we will be back
Comment from Hotel Management
30-Jun-2015 by HotelMgmt, Hotel Management
Thank you for sharing your review of The Westin Grand Cayman Seven Mile Beach Resort & Spa. We couldn't be happier to hear just how much you enjoyed the service, accommodations and location of our resort. Please visit us again soon as it would be our pleasure to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jun-2015
Great location. Within walking distance of eateries. Great staff. Transportation around town was easy. Quiet, peaceful and relaxing.
Comment from Hotel Management
30-Jun-2015 by HotelMgmt, Hotel Management
Thank you for your wonderful review and five star rating. We're thrilled that you enjoyed so many aspects of your stay with us including our location and staff. We hope to have the privilege of welcoming you back soon to The Westin Grand Cayman Seven Mile Beach Resort & Spa.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Anniversary/vacation

Posted 17-Jun-2015
Pros: Staff was super friendly and willing to go extra mile. Sent complementary champagne with Cheese/fruit tray with crackers for anniversary.
Cons: Rooms are clean and with comfortable bedding. Some updating of aged interior could be done.
Location: Great location with plenty of excursion choices and restaurants to choose from.
Nice resort/spa with everything needed if you wish to never leave Westin. If you do choose to venture out, the staff/concierge go the extra mile to make your experience the best. Good restaurants at Westin, and plenty to go to within walking distance. The beach is awesome and the attendants get your chairs/umbrellas with plenty of wait staff for food and drinks. They also play good music in evenings via DJ or live entertainment! Overall, great place to stay for couples or families with plenty of beach activities right at resort.
Comment from Hotel Management
22-Jun-2015 by HotelMgmt, Hotel Management
We are honored that you chose to spend your anniversary vacation here at The Westin Grand Cayman Seven Mile Beach Resort & Spa. Everyone at our resort strives to maintain the highest level of service, hospitality and comfort for our guests, and we’re grateful to know we achieved that for your visit. It’s our hope to welcome you back again soon.
2 out of 5
by A verified traveller from US

Disappointed

Posted 7-Jun-2015
Pros: The beach was amazing.
Cons: Property was very dated. Rooms smelled musty. Air conditioning in first room didn't work well. The staff was awful. They didn't smile. The concierge w
Location: Beware of red sail sports. We rented jet skis from them twice. Both times they had mechanical problems and once required us to be towed in.
Property was very dated. Rooms smelled musty. Air conditioning in first room didn't work well. The staff was awful. They didn't smile. The concierge was the most rude and unhelpful I have ever encountered. They pool and beach bar service was inconsistent and several waitstaff acted inconvenienced to provide service. I asked to see the manager once and he/she would not speak with me. A supervisor was sent out. The built in gratuity should be eliminated for service like this. The spa did not have a single therapist trained in deep tissue. Spa was not much nicer than a typical city day spa. The therapists lingered in the halls talking loudly. It was disruptive. The housekeeping staff were very loud very early in the morning- before 8. The Westin should be more protective of its brand and spend some time at this facility bringing it up to standards.
Comment from Hotel Management
15-Jun-2015 by HotelMgmt, Hotel Management
While we are glad you enjoyed Seven Mile Beach so much, we regret your stay did not reflect the comfort, service and hospitality that we strive to provide each and every guest that enters our doors. Please accept our deepest apologies that we did not create the experience you deserved as a valued guest. We will use this as an opportunity to re-emphasize the high standards we have in place for customer service and attention to detail. One day we hope that you will allow us the chance to welcome you back and impress you in every way.
Comment from Hotel Management
15-Jun-2015 by HotelMgmt, Hotel Management
While we are glad you enjoyed Seven Mile Beach so much, we regret your stay did not reflect the comfort, service and hospitality that we strive to provide each and every guest that enters our doors. Please accept our deepest apologies that we did not create the experience you deserved as a valued guest. We will use this as an opportunity to re-emphasize the high standards we have in place for customer service and attention to detail. One day we hope that you will allow us the chance to welcome you back and impress you in every way.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Jun-2015
Great Beach view ,friendly staff,rooms where clean.
Comment from Hotel Management
8-Jun-2015 by HotelMgmt, Hotel Management
Thank you for choosing The Westin Grand Cayman Seven Mile Beach Resort & Spa. It is always our desire to provide our guests with friendly service and comfortable accommodations to compliment the amazing views of Seven Mile Beach. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Pittsburgh

relaxing

Posted 26-May-2015
Walked everywhere felt safe at night. Only thing bad was the mosquitoes at dusk. Cabs are easy to get anywhere. Ate at Tortuga in Westin, Eats, Cimboca, and Calypso all were very good. Staff at Westin were very nice.
Comment from Hotel Management
1-Jun-2015 by HotelMgmt, Hotel Management
Thank you for your review of The Westin Grand Cayman Seven Mile Beach Resort & Spa. We truly appreciate your kind mention of our staff and restaurant, Tortuga Beach Grill and Bar. We're glad your stay in Grand Cayman was a relaxing one and hope that you will return soon.