Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cincinnati, Ohio

Location, Service, Amenities, Beach Outstanding!

Posted 2-Mar-2015
Pros: Clean, well-kept, great location on Seven Mile Beach, excellent service with a smile!, good forethought and planning about beach and hotel design
Cons: The size of the room for the price was disappointing. I expected more.
Location: Great central location on Seven Mile Beach. Plenty of restaurants, bars, and shopping within easy driving (and some walking) distance.
First time at the Westin on Seven Mile Beach -- fantastic! Partial ocean view was just that, and it was sensational! I had expected a larger room for the high price and was disappointed in how small the room was, but after the first night I got over it and just enjoyed everything about the property. Things are laid out and designed well -- the pool, the bar, the towel stand, the showers, the beach chairs and umbrellas, the Tortuga Grille, and the beach sports (waverunner, kayak, paddle board, parasail, etc.). The beach's white cool sand and the bluer-than-blue water was spectacular. I doubt I'll ever see bluer water! The property is immaculate and clean. The bell staff was friendly and smiling every day. There was always someone there to open the door when coming or going. Taxi service was a breeze, and you felt safe. I recommend taxiing everywhere; prices are not that expensive and most drives are pretty short. The cocktails were well made at both the inside and outside bars, and the friendliness and service was exceptional. You can tell this resort is well-managed. I would go again in a heartbeat! Oh, and try both Eats Cafe and the Sunshine Grille across the street -- both have really good breakfasts -- try the French Toast at Eats and try the pancakes at Sunshine Grille!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Warwick, NY

Beautiful hotel

Posted 27-Feb-2015
Pros: Hotel was beautiful. Views from our room were to die for.
Cons: I don't think a resort fee is fair. We didn't use any of the facilities and still had to pay the fee. We didn't even use any of the pool towels.
Location: There really isn't anything to do close to the resort. We did take a guided tour one day and another day used the bus to get around.
We spent 4 nights at the Westin. It is a beautiful hotel. We ate at each of the hotels and always had a wonderful meal. Sunday brunch was the absolute best. Room was clean and comfortable. Staff was very friendly. Our thanks mostly to Kirk who was a huge help with navigating the area.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom boston, ma

great hotel on 7 mile beach

Posted 22-Feb-2015
my wife and two kids (11 and 7) spent a great week in the westin. The staff was super friendly and the beach is amazing. Great food options and outdoor bar scene is fun. Pool was cool and too much In the shade for us. We lived in the beach and rented a cabana a couple of time. Would go back for sure.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Fairfield CT

Great hotel on beautiful beach

Posted 20-Feb-2015
We had a wonderful stay at this hotel - one of the nicest places we've stayed. Staff was extremely courteous and friendly . Property is just the right size- big enough to provide all the amenities but still a short walk to beach and pool. Beach was outstanding- very clean, fine white sand, clear blue water . Can walk miles in each direction from the hotel . Snorkel right off the beach. Did 3 dives with the shop at the beach and they were very helpful and knew the dive sites very well. Ate at 2 of the restaurants and they were fine- 4 out of 5. Nearby are multiple other eateries, shops, and marts within easy walking distance . We will go back for sure and we don't usually repeat our vacation locations.
5 out of 5
Recommended
for Everyone
by A verified traveller

Westin 7 Mile Beach is pretty much perfect.

Posted 15-Feb-2015
Everything about the Westin is what you would expect.... Great service and a beautiful resort.
3 out of 5
Recommended
for Everyone
by A verified traveller

Very nice location on Seven Mile Beach.

Posted 10-Feb-2015
Pros: Probably not.
Nice location. The hotel needs some updating. Some of staff was very friendly and helpful, others not so much. For the price they charge you would think they would pay more attention to the little things like replenishing the little bottles of mouthwash etc., only had one bathrobe in room. The food there was not great and the service in their restaurant was terrible.
2 out of 5
by A verified traveller

Posted 2-Feb-2015
Cons: Friendliness of staff. Acted as if we were unwanted guests and did not even acknowledge presence in hallways etc.
We spent 5 days at this pricey resort, which was beautiful, but felt as if the staff did as little as possible. No friendly "hello's" or "how can I help you", no small talk, etc., even when tipping large amounts for every step we took. We felt like intruders.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Feb-2015
Service was Great! Jeff our server @ Ferdinand's Was excellent
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Very nice hotel next to the beach

Posted 18-Jan-2015
Pros: The staff was the best I have ever experienced.
Cons: The wi-fi was slow. They should have had a hotel shuttle to/from the airport. The ice machine on the fifth floor was out of order for seven days.
Location: The island is small so most things were fairly close. You still needed a cab but not a rental car.
It was a great place to stay! The staff was exceptional!!! Prices were outrageous but no different from other vacation resorts. I would go back in a heartbeat. I was disappointed that the ice machine on our floor (the fifth) was down for the entire week we were there (having to go down to the fourth was an inconvenience).
Comment from Hotel Management
26-Jan-2015 by HotelMgmt, Hotel Management
It is so wonderful to hear that you had a great stay at The Westin Grand Cayman Seven Mile Beach Resort & Spa. We cannot thank you enough for sharing such fantastic feedback about our resort and staff; however, we truly regret the inconvenience you encountered with regard to the ice machine. The next time you are visiting the island, we hope to have the privilege of welcoming you back again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Beautiful resort on Seven Mile Beach

Posted 14-Jan-2015
Pros: The pool/beach facilities were unreal
Cons: Assess food prices, provide better/longer happy hour options to make up for high rates
Location: Right on a quiet end of Seven Mile beach, you can walk to anything
The Westin is fantastic. The room was roomy, clean, and comfortable. They provide a free bottle of water each day. The tub was clogged for our first shower but the hotel fixed it as soon as we complained. The beach facilities are amazing with staff extremely helpful in setting up chairs, umbrellas, and getting drinks. The pool is great and there are 2 hot tubs. My only negative about the hotel is how expensive the hotel food/drinks are, but there are grocery stores and cheap eats right across the street and good restaurants within walking distance. We did get beach snacks one day and they were pretty mediocre for the price. The location is unbeatable--in a quiet, pristine part of seven mile beach.
Comment from Hotel Management
20-Jan-2015 by HotelMgmt, Hotel Management
It’s great to hear from our guests and learn that our beautiful beachfront location, accommodations and staff all fully met their needs. Thank you for sharing the details of your stay at The Westin Grand Cayman Seven Mile Beach Resort & Spa. We're delighted that you enjoyed so many aspects of your stay including our pool and beach facilities. Please visit us again soon.