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Reviews of Town Lodge Gqeberha

2 out of 5
Town Lodge Gqeberha
Cnr of Beach & Lodge Rds Summerstrand, Gqeberha (Port Elizabeth), Eastern Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 200 reviews" "
Rating 8 - Good. 83 out of 200 reviews" "
Rating 6 - Okay. 24 out of 200 reviews" "
Rating 4 - Poor. 1 out of 200 reviews" "
Rating 2 - Terrible. 2 out of 200 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although not, five star, the property has everything you might need to be comfortable and is very clean. The restaurant Has a lovely menu and breakfast in the morning. Best of all the staff are incredibly friendly and helpful. I love the fact that it is right across from the waterfront, nice for walking and even swimming if you care to.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from Glenn - General Manager on Jan 27, 2024
Dear ChristopherThank you for choosing to stay at the Town Lodge in Gqeberha. We are pleased to read that you had a pleasant stay and we look forward to welcoming you back.

10/10 Excellent

TS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Glenn - General Manager on Jan 22, 2024
Dear GuestI am pleased to read that you had a pleasant stay and your expectations were met. Thank you for reviewing the hotel after your recent visit.We look forward to welcoming you back.Warm regards

2/10 Terrible

Timonay

Stayed 2 nights in Dec 2023
Response from Glenn - General Manager on Dec 19, 2023
Dear TimonayIt is disappointing when we have not met a guest's expectations. Obviously, we want every guest to leave us after having a pleasant stay. Your review unfortunately does not indicate where we fell short, thus will not know where we could improve. Thus, one of my team will be in contact to see where we failed to deliver, so that we can remedy the shortcomings going forwards.Warm regards

6/10 Okay

Andrew

Travelled with partner
our booking did not reflect on their system. allocated use city facing twin room instead of a sea facing double. it was rectified. all a bit disjointed.
Stayed 1 night in Nov 2023
Response from Glenn - General Manager on Dec 4, 2023
Dear AndrewI must apologise that technology seemed to fail us, with regards to your reservation. I am pleased that the team eventually sorted it out. We look forward to welcoming you back.Warm regards

8/10 Good

Odette

Stayed 1 night in Nov 2023
Response from Glenn - General Manager on Dec 19, 2023
Dear OdetteThank you for choosing to stay with us, as well as taking the time to complete the review. We are pleased to read that you found our facilities acceptable and look forward to seeing you again.Kind regards

10/10 Excellent

Mzoliswa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Glenn - General Manager on Dec 19, 2023
Dear MzoliswaThank you for taking the time to review the hotel after your recent visit. I am pleased to read that we met your expectations. We look forward to welcoming you back.Kind regards

10/10 Excellent

siraj

Stayed 1 night in Nov 2023
Response from Glenn - General Manager on Dec 19, 2023
Dear SirajThank you for choosing to stay with us. We are pleased to read that you had a pleasant stay with us. We look forward to welcoming you back.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very good, except their windows were rather dirty. On the second floor, there’s a balcony, so it’s easier to clean the windows then elsewhere.
Stayed 2 nights in Oct 2023
Response from Glenn - General Manager on Nov 6, 2023
Dear JonathanThank you for choosing to stay with us, as well as taking the time to review the property. I am pleased to see that overall we met your expectations. I must apologise that the windows were not spotless, however due to our location, these can be cleaned and then two hours later, when the wind picks up, we back to square one. This has however been shared with the team, as they need to remain on top of this.Warm regards

10/10 Excellent

Christoffel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing, just a little short.
Stayed 1 night in Sep 2023
Response from Glenn - General Manager on Sep 26, 2023
Dear ChristoffelThank you for taking the time to review the Town Lodge after your recent stay. I am pleased to read that we met your expectations. We look forward to welcoming you back.Warm regards

10/10 Excellent

Moutie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Maralize

Stayed 3 nights in Jul 2023
Response from Glenn - General Manager on Jul 17, 2023
Dear MaralizeThank you for choosing to stay with us, as well as taking the time to complete the review. I am pleased to see that we met all your expectations with the fantastic score. We look forward to welcoming you back.Kind regards

6/10 Okay

Vusumzi

Stayed 1 night in May 2023
Response from Glenn - General Manager on Jul 17, 2023
Dear GuestThank you for choosing to stay with us, as well as taking the time to complete the review. We look forward to welcoming you back.Regards

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

William

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Glenn - General Manager on Feb 26, 2023
Dear WilliamThank you for your recent visit. I am pleased to see that you rated us favourably. Thank you for taking the time to review the hotel. We look forward to welcoming you back.Warm regards

8/10 Good

Audrey

Stayed 1 night in Feb 2023
Response from Glenn - General Manager on Feb 16, 2023
Dear AudreyThank you for taking the time to review the Town Lodge after your recent stay. We look forward to welcoming you back.Warm regards

10/10 Excellent

John

Stayed 1 night in Jan 2023
Response from Glenn - General Manager on Jan 31, 2023
Dear JohnThank you for choosing to stay with us, as well as taking the time to review the hotel, after your recent visit. I am pleased to see you had a pleasant stay and we look forward to welcoming you back.Regards

10/10 Excellent

Phelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Glenn - General Manager on Jan 31, 2023
Dear GuestThank you for choosing to stay with us, as well as taking the time to review our property. I am pleased to see that you had a pleasant stay. We look forward to welcoming you back.Regards

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to go.
Service was great,staff was accommodating,situated in a central area with walking distance to malls and shops. No faults,will definitely recommend
Stayed 2 nights in Dec 2022
Response from Glenn - General Manager on Dec 31, 2022
Dear DonovanThank you for your recent visit, as well as taking the time to review the property upon departure. I am pleased to read that you had a pleasant stay and look forward to seeing you again.Warm regards

10/10 Excellent

Lizelle

Stayed 1 night in Dec 2022
Response from Glenn - General Manager on Dec 31, 2022
Dear LizelleI am pleased to see you had a pleasant stay at the Town Lodge. It is always great to receive feedback, negative as well as this helps us remedy any shortcomings.We look forward to you booking with us again.Regards

10/10 Excellent

George Panashe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel 5/5
Stayed 1 night in Nov 2022
Response from Glenn - General Manager on Nov 27, 2022
Dear GeorgeThank you for staying with us, as well as taking the time to review our property. I am pleased to see you had a pleasant stay. We look forward to hosting you again.Regards

8/10 Good

Paul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Only there for 1 night and didn't have time to look around
Stayed 1 night in Oct 2022
Response from Glenn - General Manager on Oct 18, 2022
Dear PaulThank you for taking the time to review the Town Lodge after your recent visit. I am pleased to see you had a pleasant stay. We do hope that on your next visit you will have time to enjoy the rest of our offerings.Kind regards

10/10 Excellent

Zwothe

Stayed 2 nights in Oct 2022
Response from Glenn - General Manager on Oct 18, 2022
Dear GuestThank you for staying with us. I am pleased to see that you enjoyed your stay and we delivered on our 'home away from home' promise.We look forward to welcoming you back.Regards

8/10 Good

Philip

Stayed 2 nights in Oct 2022
Response from Glenn - General Manager on Oct 10, 2022
Dear PhilipThank you for staying with us. I am pleased to see you had a pleasant stay and thank you for the positive review.Regards

8/10 Good

M L

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Glenn - General Manager on Oct 10, 2022
Dear GuestThank you for your recent visit to the Town Lodge. I am pleased to see you had a pleasant stay and look forward to welcoming you back.Regards

10/10 Excellent

NANCY

Stayed 1 night in Aug 2022
Response from Glenn - General Manager on Oct 10, 2022
Dear NancyThank you for taking the time to complete the review after your recent stay at the Town Lodge. I am pleased to see we met all your expectations and look forward to welcoming you back.Regards

10/10 Excellent

Wilhelm

Stayed 2 nights in May 2022
Response from Glenn - General Manager on Jun 6, 2022
Dear Wilhelm Thank you for taking the time to review our property post your recent stay. I am pleased to se we met your expectations. We look forward to your next visit. Regards

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Glenn - General Manager on May 31, 2022
Dear Whitney Thank you for choosing to stay with us, as well as for completing the fantastic review. I am pleased to see that we met your expectations. We do hope to see you again soon. Regards

10/10 Excellent

Thuli

Stayed 1 night in May 2022
Response from Glenn - General Manager on May 31, 2022
Dear Thuli Thank you for staying with us, as well as taking the time to complete the great review. We look forward to seeing you again. Regards

8/10 Good

Andre Fitzgerald

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great actually. Staff was friendly, food was delicious (the biltong was my favorite). The room was a lot smaller than I expected, and a couple of things that are normal in American hotels were not present here (I really needed an iron). Otherwise, would absolutely hang out there again. Location was right in the middle of everything.
Stayed 1 night in Apr 2022
Response from Glenn - General Manager on May 6, 2022
Dear Mr Fitzgerald Thank you for choosing to stay with us and completing the review. I am pleased to read you had a pleasant stay. Correct, rooms are not found in our rooms, however a team member would gladly deliver one to your room on request. We look forward to accommodating you again soon

10/10 Excellent

Andre Fitzgerald

Stayed 6 nights in Apr 2022

8/10 Good

Martijn

Stayed 1 night in Apr 2022
Response from Glenn - General Manager on May 5, 2022
Dear Guest Thank you for taking the time to complete the review. I am pleased to see you enjoyed your stay with us and we look forward to accommodating you again. Regards

8/10 Good

Karen

Stayed 3 nights in Mar 2022
Response from Glenn - General Manager on Apr 8, 2022
Greetings Karen Thank you for your recent visit to the Town Lodge Port Elizabeth. I am pleased to see we met your expectations. We look forward to accommodating you again soon. Kind regards

2/10 Terrible

Winter

Stayed 2 nights in Mar 2022
Response from Glenn - General Manager on Apr 8, 2022
Dear Guest It is disappointing to see that we did not meet your expectations. You unfortunately do not elaborate on the issues, thus my team and I, cannot remedy any shortcomings. I do trust you would visit us again, as to afford us the opportunity to redeem ourselves, if it in fact was a service issue, or merely personal preferences that were not met. Regards

8/10 Good

Zwothe

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2021
Response from Glenn - General Manager on Feb 24, 2022
Dear Zwothe Thank you for staying with us and taking the time to review our property. We look forward to welcoming you back. Kind regards

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Glenn - General Manager on Feb 23, 2022
Dear Gavin Thank you for taking the time to review our property post your recent stay with us. I am pleased to see that the team met your expectations. We look forward to welcoming you back. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentine's Day
Was very Nice
Stayed 2 nights in Feb 2022
Response from Glenn - General Manager on Feb 15, 2022
Dear Guest Thank you for staying with us and taking the time to post the positive review. We look forward to welcoming you back. Regards

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Glenn - General Manager on Feb 15, 2022
Dear William Thank you for staying with us and taking the time to review the Town Lodge. I am pleased to see the team delivered on your expectations. We look forward to welcoming you back. Keep well

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay with pleasure.
Home away from home and centrally located.
Stayed 2 nights in Feb 2022
Response from Glenn - General Manager on Feb 15, 2022
Greetings Stuart Thank you for the fantastic review. I am pleased to see that you had a pleasant stay with us and look forward to welcoming you back at your next visit. Kindest regards

8/10 Good

Husain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Glenn - General Manager on Jan 16, 2022
Dear Guest Thank you for staying with us and rating us so highly. We look forward to welcoming you back again soon. Regards

8/10 Good

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Glenn - General Manager on Dec 14, 2021
Dear Clint Thank you for taking the time to review the Hotel, post your recent stay. I am pleased to see that you rated us highly. We look forward to accommodating you again.

10/10 Excellent

Thuso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Glenn - General Manager on Nov 2, 2021
Greetings Thuso Thank you for staying with us. I am please to see my team met your expectations. We look forward to welcoming you back. Yours in hospitality

8/10 Good

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant staff, lovely clean room. My go place when I'm in PE
Stayed 2 nights in Oct 2021
Response from Glenn - General Manager on Nov 1, 2021
Dear Guest Thank you for taking the time to complete the review. It is pleasing to see that you will be our guest again. We look forward to welcoming you back. All the best

10/10 Excellent

Kameshnie, Shoreline

Stayed 1 night in Oct 2021

4/10 Poor

Antoinette

Liked: Cleanliness, staff & service
Need a break rather report discomfort than leave
My husband and I were so excited to have an relaxing weekend. Everything went well with booking in, got our key and off to our room. Not long afterwards noise escalated from the passage which caused me to please ask the children (there for a sport opportunity) to not make so much noise as one of them also commented to stop making so much noise. My husband and I cannot understand why we were put in a room which were surrounded by these youngsters. We feel that we could have been placed in another wing from the youngsters. Due to the noise we decided to go home on Saturday and not stay until Sunday. I must say that the we were very impressed with the staff at Town Lodge Port Elizabeth, just a pity that the stay turned out not to good. We were offered other accommodation but unfortunately we were very unhappy and decided just to go home.
Stayed 2 nights in Oct 2021
Response from Regards, Glenn - General Manager on Oct 15, 2021
Greetings Antoinette Thank you for reserving your room with us. It is however unfortunate that you were inconvenienced by the group in house. Due to the large number of participants in the event, all our twin rooms were taken and our buildings design / layout unfortunately does not allow for separating guests, which we have taken note of for future developments. I believe Kym did try make contact on the day you departed to make alternative arrangements, however you had already packed up your belongings and were on your way out. She will make contact in due course to discuss your extra night, with you hopefully allowing us an opportunity to redeem ourselves.

8/10 Good

Feroza

Travelled with family
Stayed 3 nights in Oct 2021
Response from Glenn - General Manager on Oct 15, 2021
Dear Feroza I am pleased that me team delivered during your recent stay. Thank you for your custom and we look forward to welcoming you back. Kindest of regards

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Sleepless night
Clean and neat, but the extractor fan in the bathroom could not be shut off and hummed the entire night, very irritating!
Stayed 2 nights in Oct 2021
Response from Glenn - General Manager on Oct 15, 2021
Greetings Michael Thank you for taking the time to complete the review after your recent stay. I must apologize that the extractor caused discomfort. My team will look into and remedy. Thank you for choosing us for your accommodation needs. I trust on your next visit to the Metro, you will afford us the opportunity to redeem ourselves. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Glenn - General Manager on Aug 24, 2021
Dear Guest Thank you for booking with us and taking the time to review your stay. I am pleased to see that we delivered on your expectations. We look forward to welcoming you back.

10/10 Excellent

Kuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money stay.
Very pleasant hotel to stay in for a 4 day business trip, friendly and helpful staff always on site. Lovely view of the sea, with the beach in very close proximity.
Stayed 3 nights in Jun 2021
Response from Glenn - General Manager on Jun 30, 2021
Dear guest Thank you for taking the time to complete the attached review. I am pleased to see my team delivered on your expectations. We look forward to welcoming you back.

8/10 Good

KARL ROLF

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Glenn - General Manager on May 28, 2021
Greetings Mr Rolf Thank you for staying with us at Town Lodge Port Elizabeth. I am please to see my team met your expectations. We look forward to welcoming you back, it the near future. Yours in hospitality