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Reviews of City Lodge Hotel Gqeberha

3 out of 5
City Lodge Hotel Gqeberha
Cnr Beach & Lodge Roads Summerstrand, Gqeberha (Port Elizabeth), Eastern Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 70 out of 145 reviews" "
Rating 8 - Good. 49 out of 145 reviews" "
Rating 6 - Okay. 19 out of 145 reviews" "
Rating 4 - Poor. 4 out of 145 reviews" "
Rating 2 - Terrible. 3 out of 145 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nkosana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run hotel.
Stayed 4 nights in May 2024
Response from Adrian - Manager on May 20, 2024
Dear Nkosana, thank you for the wonderful review. We were very pleased to note that you rated us so highly. We appreciate the extra time you took to complete the review. We hope to see you back in the near future. Warm Regards – City Lodge Team

10/10 Excellent

Connor

Business traveller
Liked: Amenities
The hotel is greatly located and the staff make strangers welcome and are very helpful and friendly Highly recommended and will stay again
Stayed 5 nights in Jan 2024
Response from Charl Terblanche on Feb 8, 2024
Good afternoon,I would like to thank you fortaking the time to give us such a warm and kind review.

8/10 Good

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Charl Terblanche on Feb 8, 2024
Good afternoon,Thank you for your kind review and we hope to welcome you back again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good but could be better
Rooms were clean and comfortable but the guests were quite loud. The reception staff are friendly however they couldn’t find our booking and struggled with basic admin like printing when we needed some help with some forms. The kitchen was good but the menu was all out of stock which was disappointing. There are no lifts for luggage :/ only flights of stairs
Stayed 3 nights in Dec 2023
Response from Charl Terblanche on Feb 8, 2024
Good afternoon,I would like to thank you for bringing this to our attention. I shall arrange training for the reception team. I do hope that we get to welcome you back again.

10/10 Excellent

M I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
It was quite enjoyable and pleasant stay with friendly and efficient staff.
Stayed 1 night in Nov 2023
Response from Charl Terblanche on Nov 6, 2023
Thank you for taking the time to give us such a splendid review, we hope to be welcoming you back soon.Kind regards

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and shopping mall
Stayed 1 night in Oct 2023
Response from Charl Terblanche on Oct 27, 2023
Thank you for taking the time to review your stay with us. We appreciate the kind remarks.

10/10 Excellent

Leon

Stayed 2 nights in Sep 2023
Response from Charl Terblanche on Oct 6, 2023
Hi Leon,Thank you for taking the time to give us such a warm and kind review, we hope to welcome you back sometime.Kind regards

6/10 Okay

Benjamin N.

Business traveller, Travelled with group
Disliked: Amenities
It is a very basic hotel with no elevator to the floors. One floor is smoking, which seeps into other areas. The first room had a cockroach on the bed the moment I walked in. I received a new room immediately. it was comfortable. the parking is a bit inconvenient. the gym is pathetic and mostly dysfunctional. the other guests were very noisy and it made sleeping difficult. I would not stay there again. there was no teapot, but i received one from the kitchen. the wifi was very weak in my room.
Stayed 4 nights in Sep 2023
Response from Charl Terblanche on Nov 17, 2023
Good day,Apologies for the late response. We have we been experiencing some it issues. Thank you for taking the time to give us feedback regarding your stay. I have advised senior management about this and I'm positive we will action improvements in all necessary departments soonest. Hope to welcome you back sometime.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Charl Terblanche on Sep 12, 2023
Thank you so much for your kind review.

2/10 Terrible

Miranda

Stayed 2 nights in Aug 2023
Response from Adrian Worthington- General Manager on Aug 30, 2023
We are very disappointed that the team at the hotel clearly did not deliver their best service to you. We would sincerely appreciate it, if you could contact management to investigate any short comings or miss-understandings. Thank you and Kind Regards

10/10 Excellent

DEVANDARAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Adrian Worthington- General Manager on Aug 30, 2023
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

JOSEPH M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Charl Terblanche on Aug 2, 2023
Dear Joseph,I would like to personally thank you for taking the time to review your stay with City Lodge PE. We all appreciate this very kind review and we hope to be welcoming you back sometime.Kind regards

10/10 Excellent

Yu-Tzu

Stayed 1 night in Jul 2023
Response from Charl Terblanche on Jul 17, 2023
Thank you so much for your kind and positive review.

4/10 Poor

A

Stayed 1 night in Jun 2023
Response from Adrian Worthington- General Manager on Aug 30, 2023
We are very disappointed that the team at the hotel clearly did not deliver their best service to you. We would sincerely appreciate it, if you could contact management to investigate any short comings or miss-understandings. Thank you and Kind Regards

8/10 Good

Monica

Stayed 2 nights in Apr 2023
Response from Charl Terblanche on Apr 25, 2023
Thank you so much for taking time to review your stay. We look forward to welcoming you again.Kind regards

10/10 Excellent

MELVAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beach and deck life
Beautiful setting right across from the beach. Very nice cafe on site also with a deck. Rooms were clean and comfortable
Stayed 1 night in Apr 2023
Response from Charl Terblanche on Apr 25, 2023
Hallo,Thank you for your very kind review, I shall relay your positive feedback to the team.Kind regards

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, everone friendly, very comfortable bed. Good value for money.
Stayed 2 nights in Apr 2023
Response from Charl Terblanche on Apr 13, 2023
Morning,Thank you so much for taking the time to review your stay with us. We are so very pleased you had an enjoyable stay and we hope to be welcoming you again sometime.

10/10 Excellent

ANIL BISSESAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FRIENDLY STAFF
Stayed 3 nights in Mar 2023
Response from Charl Terblanche on Mar 28, 2023
Good afternoon,Thank you for taking the time to review your stay with us. We are all so pleased that you gave us such a lovely mark :)

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in a good location
Convenient hotel for the beach and Boardwalk mall
Stayed 3 nights in Feb 2023
Response from Adrian - General Manager on Feb 23, 2023
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A confortable hotel close to the beach and shops
A comfortable with friendly staff. Breakfast is good and it is a short walk to the beach and to the Mall.
Stayed 1 night in Feb 2023
Response from Adrian - General Manager on Feb 23, 2023
We were very pleased our team was friendly and the food was good. We will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Good

Ismail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Adrian - General Manager on Feb 14, 2023
Thank you for your wonderful rating, we are pleased you enjoyed your stay. Have a great week.

10/10 Excellent

Shuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Adrian - General Manager on Feb 6, 2023
Thank you for rating us so highly. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

10/10 Excellent

Angela, Cleveland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very clean hotel and the rooms were extremely nice. The beds were clean and very comfortable. There was a wonderful view of the ocean from the hotel patio and the restaurant was really nice.
Stayed 1 night in Jan 2023
Response from Adrian - General Manager on Feb 6, 2023
We were very pleased to note that you rated us so highly and your complimentary comments will be shared with the team at the hotel. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

10/10 Excellent

Solomon

Stayed 2 nights in Jan 2023
Response from Adrian - General Manager on Feb 6, 2023
We were very pleased to note that you rated us so highly. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

10/10 Excellent

Karabo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stelling
Amazing!
Stayed 2 nights in Jan 2023
Response from Adrian - General Manager on Jan 28, 2023
Thank you for your wonderful rating, hope to see you again soon.

10/10 Excellent

Shuan

Stayed 2 nights in Jan 2023
Response from Charl Terblanche on Jan 26, 2023
Thank you for the very kind review Shaun. I will relay this to the rest of our team.Kind regards

8/10 Good

Louis

Stayed 1 night in Jan 2023
Response from Charl Terblanche on Jan 26, 2023
Thank you for the kind review, I will relay this to the rest of our team.Kind regards

10/10 Excellent

Amy

Stayed 1 night in Jan 2023
Response from Charl Terblanche on Jan 18, 2023
Morning,Thank you for such a lovely review, we appreciate your feedback.Kind regards

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The room was spacious and comfortable, all amenities included. Only challenge is keeping the air conditioning operating well through the remote control unit.
Stayed 1 night in Jan 2023
Response from Charl Terblanche on Jan 18, 2023
Thank you so much for this positive and kind review, it is truly appreciated.Kind regards

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Charl Terblanche on Jan 10, 2023
Thank you so much for your positive review, I will relay this kindness to our team members.Kind regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Noisy
People that booked on the same floor together were a family that thought this was a home and made so much noise till 11pm that made the stay very uncomfortable. they kept opening and closing the doors so many times and talking and playing in the passage and talking with their doors opened. no bottled water was provided in the rooms. I was told you can buy it at the on site restuarant at R20 per litre. there was a filtered water filling station available however I didnt notice until it was late. The notice of these options should have been displayed in the rooms.
Stayed 1 night in Dec 2022
Response from Charl Terblanche on Jan 10, 2023
Morning,Thank you for taking the time to review your stay with us.We would have gladly assisted you regarding the noisy patrons if we were made aware of it as your comfort comes first to us. We appreciate the comments mentioned above and will relay this to our team members.Kind regards

6/10 Okay

Niresh

Stayed 1 night in Dec 2022
Response from Adrian - General Manager on Dec 23, 2022
Thank you for choosing City Lodge Port Elizabeth. We look forward to seeing you again in the future.Kind RegardsAdrian

6/10 Okay

Elizabeth

10/10 Excellent

Renee

Stayed 2 nights in Nov 2022
Response from Charl Terblanche on Nov 30, 2022
Thank you so much for taking the time to review your stay with us, much appreciated.Kind regardsCharl Terblanche

8/10 Good

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Charl Terblanche on Nov 1, 2022
Thank you for taking the time to review your stay with us. We hope to be seeing you again.Kind regards

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
NA
Stayed 1 night in Oct 2022
Response from Charl Terblanche on Oct 24, 2022
Morning,Thank you for taking the time to review your stay with us, appreciated.Kind regardsCharl Terblanche

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Charl Terblanche on Oct 10, 2022
Good day,Thank you for taking the time to review your stay with us, truly appreciated.Kind regards

8/10 Good

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Charl on Oct 3, 2022
Good day,Thank you so much for taking the time to review your stay with us :)Kind regardsCharl

10/10 Excellent

Mongezi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit
It was great staying in City Lodge.
Stayed 3 nights in Sep 2022
Response from Charl Terblanche on Oct 3, 2022
Good day,Thank you so much for taking the time to review your stay with us :)Kind regardsCharl

10/10 Excellent

Jorn

Stayed 1 night in Jul 2022
Response from Charl Terblanche on Jul 25, 2022
Good morning, I would like to say a big thank you for your very kind feedback on your stay with us. We are all so happy that you had a great stay and look forward to welcoming you back sometime. Kind regards Charl Terblanche

10/10 Excellent

Siphokazi

Stayed 1 night in Jul 2022
Response from Charl Minnie on Jul 4, 2022
Hallo Siphokazi, WOW !! Thank you so much for your positive and kind feedback. I will inform the team of your review. Kind regards Charl Minnie

10/10 Excellent

Charmaine

Stayed 1 night in May 2022
Response from Charl on May 31, 2022
Thank you very much for your high score rating for your last stay with us. I will relay your kindness with our team. Kind regards Charl Minnie

10/10 Excellent

Malik

Stayed 1 night in Mar 2022
Response from Adrian - General Manager on Mar 22, 2022
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon

10/10 Excellent

Viktor

Business traveller
A happy stay at the Friendly City
My stay was a more than positive one. I have come to experience outstanding and professional service at City Lodges in SA and PE City Lodge has been no different. Congratulations on a job well done. Our national conference was significantly enhanced by PE City Lodge. THANK YOU.
Stayed 4 nights in Feb 2022
Response from Adrian - General Manager on Feb 26, 2022
We were very pleased to note that you rated us so highly and your complimentary comments will be shared with the team at the hotel. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.

6/10 Okay

Jaynand

Stayed 1 night in Feb 2022
Response from Adrian - General Manager on Feb 23, 2022
Thank you kindly for completing the online questionnaire regarding your recent stay with City Lodge Port Elizabeth. Have a WOWonderful day further.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Adrian - General Manager on Jan 10, 2022
We were very pleased to note that you rated us so highly. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest again soon.

10/10 Excellent

Charl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for beach and business
Great value for money, and overall experience exceeded expection. Family could enjoy the beach on the doorstep while I attended to business.
Stayed 1 night in Dec 2021
Response from Adrian - General Manager on Dec 31, 2021
Thank you for rating us so highly, have a wonderful Christmas and prosperous new year.

10/10 Excellent

Ismail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
It was bery Good very friendly and helpful staff. I would go back again.
Stayed 2 nights in Dec 2021
Response from Adrian - General Manager on Dec 31, 2021
Thank you for rating us so highly, happy to see you soon again. Have a wonderful Christmas and prosperous new year.

10/10 Excellent

Phumeza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Charl on Nov 10, 2021
Good morning, and thank you for taking the time to give us such a wonderful rating :) Kind regards

8/10 Good

Quintus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Adrian - General Manager on Nov 9, 2021
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotel again soon