The hotel seemed run-down. My room was in need of cleaning and maintenance: it was meant to be a non-smoking room yet it reeked of cigarettes (there was even an old cigarette butt in the bin!), the TV remote didn't work, the bedside lamp didn't work, and there was no milk for the tea/coffee. The mattress was in need of replacing too. On the plus side: the linen and towels were clean, and the shower worked well (with ample hot water).