Hello all dear guestsThanks for your comment and we would like to offer a 15% discount for your next stay with nil time limitation and whoever referred by you, welcome back and hope to see you soon!And Free Upgrade to our Brand New Refurbished Superior Unit /Studio- subject to availability.kind RegardsAruba Surf Management

Hello GuestWe are apologized about any rundown idea of Aruba Surf Resort as you mentioned , Aruba Surf is high demanding Holiday Apartment from 1997, all the units are fully furnished , so we cannot deny there is few old furniture but “fully functional “However if you would report us after you checked in we would change it straight away to provide the best stay for every single guest. All the units are fully furnished, such as washing machine, dishwasher, dryer, and air conditioner, Sofa Bed etc. We did replace some sofabeds of some units recently also replace brand new carpet. Also We do have 5 Superior Apartment which is refurbished with brand new furniture , Viny timber floor and modern living vibe.We are located in the centre of the Broadbeach, beside the beach, and all restaurants, shopping centres, like the premium shopping destination Pacific Fair where just crossed road, but we are nice and quiet and closed to everything. We are having Free wifi and Foxtel, Heated Spa, Swimming pool and BBQ areas for infrastructure here. Welcome all of you from all over the world and hope you would like to come back again with Free Upgrade to our Updated Superior Apartment .Kind RegardsAruba Surf Resort Management

Hello GuestWe are apologized about any rundown idea of Aruba Surf Resort as you mentioned , Aruba Surf is high demanding Holiday Apartment from 1997, all the units are fully furnished , so we cannot deny there is few old furniture but “fully functional “However if you would report us after you checked in we would change it straight away to provide the best stay for every single guest. All the units are fully furnished, such as washing machine, dishwasher, dryer, and air conditioner, Sofa Bed etc. We did replace some sofabeds of some units recently also replace brand new carpet. Also We do have 5 Superior Apartment which is refurbished with brand new furniture , Viny timber floor and modern living vibe.We are located in the centre of the Broadbeach, beside the beach, and all restaurants, shopping centres, like the premium shopping destination Pacific Fair where just crossed road, but we are nice and quiet and closed to everything. our accommodation price is most affordable in BroadbeachWe are having Free wifi and Foxtel, Heated Spa, Swimming pool and BBQ areas for infrastructure here. Welcome all of you from all over the world and hope you would like to come back again with Free Upgrade to our Updated Superior Apartment .Kind RegardsAruba Surf Resort Management

Hello GuestsWe apologize for any problems. And thanks for your good comments about our location where we are in the centre of Broadbeach and 200m walk to Broadbeach Park and premium shopping destination, Pacific Fair, Casino and all transports. Regarding the cleaning issues, if you would report us immediately after your check-in, we definitely target all problems or relocate to the other room till you are satisfied. We can't control if someone smoking in the balcony which is allowed in Australia as long as they are not Smoke inside the unit.Aruba Surf Resort is over 30 years of business, all the units are fully furnished, such as washing machine, dishwasher, dryer, and air conditioner, etc. Therefore, we have to make sure there is nil any damage or nil any issues during guests' stay even for one night.Kind RegardsAruba Surf Management

Hello GuestWe are apologized about any rundown idea of Aruba Surf Resort as you mentioned , Aruba Surf is high demanding Holiday Apartment from 1997, all the units are fully furnished , so we cannot deny there is few old furniture but “fully functional “However if you would report us after you checked in we would change it straight away to provide the best stay for every single guest. All the units are fully furnished, such as washing machine, dishwasher, dryer, and air conditioner, Sofa Bed etc. We did replace some sofabeds of some units recently also replace brand new carpet. Also We do have 5 Superior Apartment which is refurbished with brand new furniture , Viny timber floor and modern living vibe.We are located in the centre of the Broadbeach, beside the beach, and all restaurants, shopping centres, like the premium shopping destination Pacific Fair where just crossed road, but we are nice and quiet and closed to everything. We are having Free wifi and Foxtel, Heated Spa, Swimming pool and BBQ areas for infrastructure here. Welcome all of you from all over the world and hope you would like to come back again with Free Upgrade to our Updated Superior Apartment .Kind RegardsAruba Surf Resort Management

We are sorry the aircon issue on the check in day. However We could not control the appliance break down when and how.Aruba Surf Resort was over 25 years business and was built in 1997, WE had never advertised our resort has lift, the property was built with stairs only.You might blame the builder in 90's not current management . We are apologized about any idea of Aruba Surf Resort as you mentioned , Aruba Surf is high demanding Holiday Apartment from 1997, all the units are fully furnished , so we cannot deny there is few old furniture but “fully functional “We are located in the centre of the Broadbeach, beside the beach, and all restaurants, shopping centres, like the premium shopping destination Pacific Fair where just crossed road, but we are nice and quiet and closed to everything. After investigation , we offered you all other units with fully functional Aircon include Brand New Superior Suite as relocation but you choose to leave.We could not offer full refund due to non-cancellation policy We did offer guest option and other arrangement . As the result , we can only save credit note for guest , however we need to deduct 290 One Night Stay Fee.907- 293 614 , Guest can use this 614 to stay with us again within next 6 Months . we can Free Upgrade to Refurbished Superior Suite for her next stay. KenAruba Surf

Thaks your for your review

Thanks for your honest review please come back anytime

Hello all dear guests Thanks for your comment and we would like to offer a 15% discount for your next stay with nil time limitation and whoever referred by you, welcome back and hope to see you soon! And Free Upgrade to our Brand New Refurbished Superior Unit /Studio- subject to availability. kind Regards Aruba Surf Management

Hello Guests We are apologized for any problems. And thanks for your good comments about our location where we are in the centre of Broadbeach and 200m walk to Broadbeach Park and premium shopping destination, Pacific Fair, Casino and all transports. Regarding the cleaning issues, if you would report us immediately after your check-in, we definitely target all problems or relocate to the other room till you are satisfied. Aruba Surf Resort was over 25 years business and was built in 1997,all the units are fully furniture d, so there are some aged stuffs there due to any renovation after owners consents. However we have always been working for all ongoing issues if you would like to report to us during your stay. Aruba Surf Management

We are glad you enjoy the stay We are located in the centre of the Broadbeach, beside the beach, and all restaurants, shopping centres, like the premium shopping destination Pacific Fair where just crossed road, but we are nice and quiet and closed to everything. We are having Free wifi and Foxtel, Heated Spa, Swimming pool and BBQ areas for infrastructure here. Welcome all of you from all over the world and hope you would like to come back again with Free Upgrade to our Updated Superior Apartment . Kind Regards Thanks for your comment and we would like to offer a 15% discount for your next stay with nil time limitation and whoever referred by you, welcome back and hope to see you soon! And Free Upgrade to our Brand New Refurbished Superior Unit /Studio- subject to availability. kind Regards Aruba Surf Management

Thanks for the honest review , welcome back anytime

Would you please advise any comment for real then we can help ? All the units are fully furnished, such as washing machine, dishwasher, dryer, and air conditioner, etc. We are located in the centre of the Broadbeach, beside the beach, and all restaurants, shopping centres, like the premium shopping destination Pacific Fair where just crossed road, but we are nice and quiet and closed to everything. We are having Free wifi and Foxtel, Heated Spa, Swimming pool and BBQ areas for infrastructure here. Welcome all of you from all over the world and hope you would like to come back again Kind Regards

Thanks and welcome back anytime All the units are fully furnished, such as washing machine, dishwasher, dryer, and air conditioner, etc. We are located in the centre of the Broadbeach, beside the beach, and all restaurants, shopping centres, like the premium shopping destination Pacific Fair where just crossed road, but we are nice and quiet and closed to everything. We are having Free wifi and Foxtel, Heated Spa, Swimming pool and BBQ areas for infrastructure here. Welcome all of you from all over the world and hope you would like to come back again Kind Regards Aruba Surf Resort Management

Thanks for your honest review , Welcome back anytime

Hello Guests We are apologized for any problems. And thanks for your good comments about our location where we are in the centre of Broadbeach and 200m walk to Broadbeach Park and premium shopping destination, Pacific Fair, Casino and all transports. Regarding the cleaning issues, if you would report us immediately after your check-in, we definitely target all problems or relocate to the other room till you are satisfied. Aruba Surf Resort was over 25 years business and was built in 1997,all the units are fully furniture d, so there are some aged stuffs there due to any renovation after owners consents. However we have always been working for all ongoing issues if you would like to report to us during your stay. We hope you would like to give us opportunity to approve our improvement for your next stay or 10% discount for expressing the apology for this time. and Free upgrade to Superior Room with new refrubsuhed furniture . Kind Regards Aruba Surf Management

Dear Micheal We apologize about any problems. Aruba Surf Resort is high demanding hotel with over 30 years business, all the units are fully furnished, so we cannot deny there is some aged furniture. However, if you would report us after you checked in we would change it straight away to provide the best stay for every single guest. All the units are fully furnished, such as the washing machine, dishwasher, dryer, and air conditioner, etc. We are located in the center of the Broadbeach, beside the beach, and all restaurants, shopping centres, like the premium shopping destination Pacific Fair where just crossed the road, but we are nice and quiet and closed to everything. We are having Free wifi and Foxtel, Heated Spa, a Swimming pool and BBQ areas for infrastructure here. We like to give you Fee Upgrade to Brand New Refurbished Unit for next Stay

Dear Kristy So sorry for the feedback The main gate carpark would be closed all the time due to security and safety We always provide the gate code for check in guest . If you gonna use carpark you may advise to us to register your rego then we can provide the remote . Our staffs are always friendly and helpful, however we will invistagte and train our staff if there is something wrong . We hope you would like to give us opportunity to approve our improvement for your next stay or 25% discount next time for expressing the apology for this time. Kind Regards Aruba Surf Management

we are sorry to hear of your comments. We have charged the $1 for the toilet paper because we are a fully furnished apartment, which means we provide everything you need like shampoo, conditioner, soap, and toilet paper only once when check in Regarding to the cleaning and bedding problem and, if you would like to report us during your stay, we also definitely address and sort it out immediately. Kind Regards, Aruba Surf Resort Management

thank you and welcome back with 15% discount

Sorry to hear you were not satisfied at Aruba Surf. What we provide in each apartment is all with the standard. Whatever you need for extra, our reception needs to be notified with mini cost. Aruba Surf. Thanks.

Thanks for your honest comment Our check-in time is 2 to 5 pm weekdays . weekend check in time is 12-2pm aftethour check in is available . Aruba Surf Resort was over 25 years of business and was built in 1997 which was low-raised Spanish style units with no lift , all the units are fully furnished, so there is some aged stuff there due to any renovation after the owner's consent. However, we have always been working on all ongoing issues if you would like to report to us during your stay. Besides, we would definitely talk to our staff about customer service standards and provide training for our team, we hope you would like to give us the opportunity to approve our improvement for your next stay with a 10% discount as compensation for expressing the apology for this time, we are looking forward to providing better service for you soon. Once again, we truly apologized for the issue and any dissatisfaction caused! Kind regards Aruba Surf Resort Manager