I stayed overnight twice, to and from Cornwall and Manchester and found the hotel adequate. Staff were generally helpful and friendly. The room itself was fairly basic but had a clean, comfortable bed. It was quite noisy though and i could hear guests in the hallway, adjoining rooms and even the rooms opposite. Breakfast was good with a variety of choices. Located close to the M5 with a good choice of places to eat and shop nearby. Fantastic pub just down the road which served a wonderful carvery!