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Reviews of Hotel Sopot

4 out of 5
Hotel Sopot
J. J. Haffnera 88, Sopot

Reviews

8.6

Excellent

Rating 10 - Excellent. 133 out of 278 reviews" "
Rating 8 - Good. 106 out of 278 reviews" "
Rating 6 - Okay. 27 out of 278 reviews" "
Rating 4 - Poor. 10 out of 278 reviews" "
Rating 2 - Terrible. 2 out of 278 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sopot offers a tranquil retreat near the sea. Clean rooms provide a comfortable stay, but the small sauna and gym may disappoint fitness enthusiasts. Overall, it's a peaceful option for relaxation in Sopot.
Stayed 1 night in Apr 2024

10/10 Excellent

Marta

Stayed 2 nights in Feb 2024

10/10 Excellent

Aldona

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Janusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

sebastian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Stayed 3 nights in Jul 2023

10/10 Excellent

ola

Stayed 4 nights in Jul 2023

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Parking issues
Property is really good, but there is issues for the parking. You need to reserve it in advance, otherwise you will travel around trying to find public space, where everybody parked for the beach. You pay quite big amount for the room and have issues with parking. Not expected
Stayed 1 night in Jul 2023

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Lloyd

Liked: Staff & service, property conditions & facilities
4* pending...
Visually a beautiful hotel. The setvice from the desk agents and bar staff was great! The room is self was a little bit of a let down. Beautiful in apperance but that as 4* as it got. - Bathroom contained long brown hairs on the floor and in the shower. Used shower gel left on the sink with the other complimentary soaps. - Bed was wonderfully soft, however it was two single bed pushed together, during the night you would sink down the joint. -Two single duvets for a double bed? - Rooms not cleaned daily unless requested, so coffee was not stocked daily. Overall a pleasant visist was had, but also let it self down considering the 4* status and price!
Stayed 3 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Apr 2023

10/10 Excellent

Pawel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Michal

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good location nice rooms ale d... nie urywa.
Nice 4* hotel in good location. A bit dusty on top of lamps, doors. Breakfast OK but nothing special for 4* hotel I would expect a little bit more.
Stayed 1 night in Jan 2023

10/10 Excellent

Pawel

Stayed 2 nights in Oct 2022

8/10 Good

Piotr

Stayed 1 night in Aug 2022

10/10 Excellent

Sharne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super High Quality Location
The staff are all friendly and helpful 💖 Breakfast is incredible - so much choice and between 7 and 10 o'clock - very flexible 💖 Restaurant food quality and flavour - delicious 💖 Suggest a "daily special" menu for people who eat there everyday (I was working so ate everyday) as the same choices get boring Spa is nice - excellent massage, interesting oxygen treatment experience 💖 Gym was disappointing - air conditioning didnt work and nobody fixed it the whole week - too hot to enjoy a workout.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Mold in the shower. Staff unpleasant. Rooms with sea views have actually park tree view.
Stayed 3 nights in Aug 2021

8/10 Good

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an very nice stay for one night and the team has been great from welcoming us, the Happy Hour on the bar 😋, Dinner in the Restaurant was delicious and the massage next day was a joy! The team even extended our check out to 1 pm as we had a massage planned and so the accommodated us in a way to do not have to rush out of the hotel but had our time to get ready! Great experience and Hotel!
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 6 nights in Jul 2020

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel
Really nice stylish hotel, short walk to the beach. Nice bar area.
Stayed 3 nights in Jun 2020
Response from Michal on Jun 16, 2020
Dear Joshua, Thank you for visiting Hotel Sopot and leaving a review. We are very happy that design and localization were up to your expectations!

10/10 Excellent

Aleksiej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Sopot
Cozy room with little kitchen, wide double bad, good location.
Stayed 2 nights in May 2020
Response from Michal on May 28, 2020
Dear Aleksiej, Thank you for your visit and thank you for leaving a comment. We would be very happy to welcome you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and worked hard to make the most pleasant stay possible
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting, nice walks. Not far to town and beach.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
I liked the breakfast best of all the hotels in Poland. Didn't like the view of the parking lot. Was surprised that the Sopot Library card opened the elevator and lights in my room I didn't try it on the door but it probablly worked on that too. Try it if so not secure! Is it I didn't sleep in the last night I went to another beach front hotel with balcony and had to beach front in my room beautiful I came 3000klm ns rerrible view. Thank You
Stayed 3 nights in Sep 2019

8/10 Good

Gloria, Alberta. Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Breakfast excellent. Al-a- arte menu limited for evening meal. This hotel offered a washcloth along with towels. I always use a washcloth to bathe or shower so this amenity was very much appreciated
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice, very much liked the interior materials and especially lightfixtures in main areas. The breakfast was everything I hoped for and more. And they made very good mojitos 😊
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
rather loud, some members of the staff are unfriendly.
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Some reception staff were very good whilst other were very poor. This hotel seem to care more for their corporation (possibly German) guests who appear to be greeted warmly and enthusiastically. Appeared to be just another guest, I was not made aware of their facilities; felt almost unwelcome Poor wifi; was not available on day 4 Not able to help with socket adapter; I have stayed around the world and all hotels keep socket adapters from 3 pin to 2 pin adaption. No change at bar, so I had to keep a tab ( expectation of a tip?) Overall, did not feel like a 4 star hotel guest. DO NOT BOOK THIS HOTEL
Stayed 4 nights in Jun 2019

10/10 Excellent

Terrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Michal on May 6, 2019
Thank you for staying with us!

2/10 Terrible

Julian

Disliked: Cleanliness, staff & service
Truely disappointed, worst experience in 3 years
This hotel managed to: Give me a hard time about arriving at 2pm Provide a room that the cleaner wanted to still access (was it cleaned?) Fail to provide any service for a coffee or lunch whilst waiting Enjoy the party it hosted so much it alienated guests trying to sleep have one receptionist on call whilst some guests gave up waiting on reception due to the 15 minute wait time to be spoken to Fail to set my requested wake up call Fail to allow my airport taxi to pull up to the door, although I have explained my disability chase me outside for local taxes, which were not declared on arrival and owe my 2 PZL as the receptionist didnt have change.
Stayed 1 night in Jun 2018
Response from Michal on Oct 26, 2018
Dear Julian, I am truly sorry to read your comment on your stay. It is definitely not the picture of service we would like to create among our guests and I understand that your overall disappointment is coming from a serie of issues that did not work as they should. Please accept our sincere apologies.

4/10 Poor

Martyna

Underwhelming and disappointing stay
We were very underwhelmed and disappointed with Hotel Sopot. The hotel definitely does not deserve 4 stars as the quality, staff and amenities do not measure up to what a 4 star hotel should be. It's incredibly overpriced for the value it delivers and inaccurately represents what it looks like in person. Cons: - The staff is understaffed and not present, it took me 4-5 tries to finally be able to reach the reception desk. It seems they are understaffed and missing strong management. - There is no internet or mobile network in the rooms or hotel - we even asked staff to reset to router and still there was no internet through-out the hotel - The rooms have no amenities besides shampoo, conditioner and towels - The spa area is tiny and not taken care of - not clean, no towels, bright fluorescent lighting. The "changing room" is a co-ed bathroom. - The hotel advertises that it's "on the beach" however, it's a good 10 minute walk down the street/forest behind. There is not direct access from the hotel - We booked a "sea view" room which entailed a 2 inch horizon of the sea in the distance. It was rather a "forrest view". - The vibe is eerie - it is not a designer hotel, not a business hotel, not a hotel for families, not a boutique hotel, not a luxury hotel so it's really missing a vibe, atmosphere and direction. Pros: + Very comfortable beds + Very nice lobby and bar area
Stayed 3 nights in Oct 2018
Response from Michal on Oct 10, 2018
Dear Martyna, Thank you for sharing with us your feedback. I am sorry to read that you were disappointed with your stay. The hotel is situated in green park area and- indeed- the way to the beach leads through the park. Your feedback regarding staff and SPA is very important to us. Since SPA is being serviced several times a day and there is SPA receptionist during opening hours, I addressed your comments accordingly. Once again, thank you for sharing your opinion. I hope that there will be opportunity to prove the highest level of service we would like to deliver to our guests on your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall the the proximity to the beach, train, town and shopping was great! The hotel is located in a quiet neighborhood which is very relaxing. Everything in the hotel was clean and I felt safe leaving my things behind. Service at the restaurant and front desk was nothing special. Could certainly be improved.
Stayed 4 nights in Sep 2018
Response from Michal on Sep 19, 2018
Dear Guest, Thank you for leaving your comment. Since we constantly strive for improving our service, I would appreciate if you contact us directly to share your opinion on fields to improve. I am pleased to hear that you like our localization. We would be more than happy to welcome you again at Hotel Sopot!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
The hotel is as good as it looks in the pictures. It's location is very good for the rail station and is a short stroll away from the beach. The parkland walk between the hotel and the beach is a plus in my book. The food in the restaurant was excellent. Sophisticated dinners and extensive breakfast buffet.
Stayed 7 nights in Aug 2018
Response from Michal on Sep 19, 2018
Dear Guest, Thank you for your comment. We are happy te hear that our hotel met your expectaions. We can't wait to welcome you again! :)

6/10 Okay

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel that needs some improvements
Overall it was pretty good, service was great, good breakfast, nice clean rooms. A few issues were that Wi-Fi didn’t work, and it’s very difficult to reach someone about an item I believe I left at the hotel. Also pictures are misleading, looks like hotel is connected to a private beach, but actually it’s like a 10 minute walk and anyone can come to that beach. You can rent chairs only with a deposit and carry them to the beach, which isn’t very convenient. They also advertise that they have beach umbrellas ans towels available, but they actually don’t. Chairs only.
Stayed 2 nights in Jul 2018
Response from Michal on Sep 19, 2018
Thank you for your comment Arthur. We appreciate your feedback on our beach in our first season of its operations. Please let us improve and give a chance next season. I am glad to read that you rate us overall pretty good with great service and we would be very happy to add something on the top on your next visit. First thing that is coming to my mind is even better service and beach improvement :)

8/10 Good

Sabina, Chicago, IL

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean hotel, staff was friendly but a lot of them were new and were struggling with service related tasks. Hotel is currently building an outdoor pool, otherwise not many amenities. Not much of a backyard space either. Parking is extremely limited, if you park downstairs in the parking garage (which is also tiny) you have to pay a surcharge. Breakfast buffet was delicious. Check in and check out process was poor. Beach and pier within walking distance.
Stayed 5 nights in Jul 2018
Response from Michal on Sep 19, 2018
Dear Sabina, Thank you for your feedback. I am sorry about your service experience. The pool is open now and I am sure that service skills of our team have also improved since the time you wrote your comment. We would be very happy to welcome you again!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but expensive. Lot of construction in the area.
Stayed 6 nights in Jun 2018
Response from Hotel Sopot Team on Jun 30, 2018
Dear Richard, thank you for taking your time to review Hotel Sopot. We are glad to see that overall you did enjoy your time here. Our sincere apologies for any inconvenience caused by the constructions. We are hoping that your next visit will be perfect!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel
Very new and modern hotel. 20 minute walk from town center. A lot of road construction in front of hotel.
Stayed 1 night in Mar 2018
Response from Hotel Sopot Team on Mar 23, 2018
Dear Andrew, Thank you for sharing your review! We are so glad to see that we have reached your expectations. We are hopeing to see you again soon!

6/10 Okay

linda , england

Liked: Cleanliness
Disliked: Room comfort
Beach is a good walk
Rooms very small u would have too be six ft tall to reach cupboard only good for a couple of nights stay not a week restaurant fabulous spar never worked for steam for full week four elderly ladies went and booked together put on separate floors when hotel was half empty
Stayed 7 nights in Sep 2017
Response from Hotel Sopot **** Team on Sep 19, 2017
7.) Dear Guest, We would like to thank you for staying at our Hotel and for taking the time to leave your feedback. Thank you for appreciating our staff and cuisine - we try our best to keep it as high as possible. We invite you to visit again. Best regards,

8/10 Good

danette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good location close to beach. Quiet, modern, clean.
Dear Sir, Thank you for taking time to write review about your stay in the Hotel Sopot ****. We are very pleased that your stay has been such a nice experience. Thank you for appreciating our Hotel. We invite you to visit again Best regards, Marta Milewska Reservation and Sales Manager Hotel Sopot

8/10 Good

Juliana

Liked: Staff & service, amenities, property conditions & facilities
All in all a nice hotel. There was some rubbish under the bed (e.g. lollipop sticks). But basically everything was clean. The staff was very polite. I could imagine a second stay.
Stayed 6 nights in Feb 2024

10/10 Excellent

Cezary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Yazan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Fint hotell!
Fint hotell med morderna rum, god mat, mysigt spa och bra service. Litet minus för städningen. Heltäckningsmattan och textilen i soffa och fotölj var ofräscht.
Stayed 3 nights in Oct 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Lene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell, flott plass med stor og ren strand. Lite og kaldt basseng.
Stayed 7 nights in Jul 2023