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Reviews of Best Western Gateway Grand

3 out of 5
Best Western Gateway Grand
4200 NW 97th Blvd, Gainesville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1006 reviews" "
Rating 8 - Good. 243 out of 1006 reviews" "
Rating 6 - Okay. 98 out of 1006 reviews" "
Rating 4 - Poor. 56 out of 1006 reviews" "
Rating 2 - Terrible. 28 out of 1006 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

CLARA

Liked: Staff & service, property conditions & facilities
When I saw the outside, I expected the same inside.
Stayed 2 nights in May 2024

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, restaurant, workout room, etc. very clean and attractive.
Stayed 4 nights in May 2024

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location by interstate with nearby Publix
Stayed 3 nights in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and staff was extremely friendly accommodating. Our room was spacious. We enjoyed our stay.
Stayed 1 night in May 2024

6/10 Okay

Pratima

Travelled with family
Disliked: Staff & service
Good architectural structure but not that good as compare to other hotels I have been to. Like, I asked for extra towels and was told will be served to the room but that never happened.
Stayed 2 nights in May 2024

10/10 Excellent

John, Sutton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a better quality breakfast, lovely hot tub and pool. Good rooms as usual. Attached sports bar and Helpful staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option to visit Gainesville. 10 minutes drive from UF
Stayed 1 night in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of parking
Stayed 2 nights in May 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, wonderful staff. Thanks.
Stayed 1 night in Apr 2024
Response from EBONY on May 3, 2024
WE ARE GLAD TO KNOW THAT YOU HAD A EXCELLENT ROOM AND THAT OUR STAFF WAS WONDERFUL TO YOU. WE HOPETO SEE YOU IN THE NEAR FUTURE.

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was average. Breakfast was good. They'd even make you an omelet. The restaurant in property was good too. Good food and excellent service.
Stayed 1 night in Apr 2024
Response from EBONY on May 3, 2024
THANKS! WE GLADLY APPRECIATE YOUR FEEDBACK. WE HOPE TO SEE YOU IN THE NEAR FUTURE

4/10 Poor

Raulycarol

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza en la habitación no la limpian todos los días no cambian sabanas de las camas y el desayuno siempre lo mismo no regreso nunca los empleados mal aspecto….
Stayed 5 nights in Apr 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice Best Western. Clean,nicely decorated, restaurant on the grounds with tasty food. My room was very clean, refrigerator and microwave, a couch and more furniture than I expected. Check-in and Out easy and friendly. I would certainly check-in again.
Stayed 1 night in Apr 2024
Response from EBONY on Apr 24, 2024
HOPE ALL IS WELL, THANK YOU FOR YOUR FEEDBACK IT IS GREATLY APPRECIATED. WE HOPE TO SEE YOU IN THE NEAR FUTURE.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confusion Monday morning with the pick up time for the airport shuttle.
Stayed 2 nights in Apr 2024
Response from EBONY on Apr 24, 2024
Hope all is well, thank you for your feedback it is greatly appreciated. I do apologize for the miscommunication on Monday. We hope to see you in the near future.

2/10 Terrible

Noriko, berkeley

We did not stay. I cancelled reservation the day after we made it because we decided to stay at Tampa instead but did not get a refund. The policy of no refund sucks. People should be allowed to cancel until three days before stay.
Stayed 1 night in Apr 2024
Response from EBONY on Apr 24, 2024
Hope all is well, I checked your reservation and I didn't see where you called and canceled it, so therefore you was charged with a No-Show fee. We do honor free cancellations and we also do full reimbursements if you call 24 plus hours before your actual reservation. So I do apologize. We hope to see you in the near future.

6/10 Okay

Mary Lisa

Disliked: Staff & service
The motel was found fine, great breakfast. However, our room had a flimsy a/c controller; broken charger station and a dysfunctional microwave. The eve of our arrival we noticed the charging station did not work and notified the front desk. It took 2 days for a workman to arrive but in the meantime we had had to buy an outlet, since it was needed to charge medical electral equipment. The front desk workers appeared to not care. The manager learned about this and said he would offer us a discount. Upon checkout, there was no discount, and had to be contacted much to the annoyment of the front desk worker. Fine place but needs workers with new attitudes.
Stayed 4 nights in Apr 2024
Response from EBONY on Apr 20, 2024
HOPE ALL IS WELL, SORRY ABOUT ALL OF YOUR PROBLEMS THAT YOU ENCOUNTERED HERE DOING YOUR STAY, BUT YOUR ROOM WAS DISCOUNTED AT CHECK-OUT THE MANAGER COMPED A NIGHT FOR YOU SO INSTEAD OF PAYING FOR 4 NIGHTS YOU ONLY PAID FOR 3. WE HOPE TO SEE YOU IN THE NEAR FUTURE.

8/10 Good

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EBONY on Apr 24, 2024
THANK YOU!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice close to everything property. The omelet bar was especially great.
Stayed 1 night in Apr 2024
Response from EBONY on Apr 20, 2024
THANK YOU! WE HOPOE TO SEE YOU IN THE NEAR FUTURE.

8/10 Good

Phil

Stayed 2 nights in Apr 2024

6/10 Okay

Jack

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from EBONY on Apr 20, 2024
THANK YOU! WE HOPE TO SEE YOU IN THE NEAR FUTURE.

10/10 Excellent

Sharmila

Stayed 2 nights in Feb 2024
Response from EBONY on May 3, 2024
THANKS!

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good convenient location. Older property but well maintained. Nice restaurant with great bartender on site.
Stayed 1 night in Apr 2024
Response from EBONY on Apr 20, 2024
THANK YOU, WE HOPE TO SEE YOU IN THE NEAR FUTURE.

10/10 Excellent

Erin

Stayed 2 nights in Apr 2024
Response from EBONY on May 3, 2024
THANK YOU! WE HOPE TO SEE YOU IN THE NEAR FUTURE.

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service
The bathroom reminds me of a hositpal or nursing home bathroom. We were in a hamdicap accessible room which we didnt ask for.
Stayed 1 night in Apr 2024
Response from EBONY on Apr 20, 2024
Hope all is well, I do apologize for your room type for future reference if you ever book on a third party they always give you a handicap accessible unless you tell them otherwise, also if we have other room types available you are allowed to switch rooms. We hope to see you in the near future

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Short visit - great place to stay! Breakfast delicious!
Stayed 1 night in Apr 2024
Response from EBONY on Apr 20, 2024
Hope all is well, Thank you for your positive feedback it is greatly appreciated. We hope to see you in the near future.

8/10 Good

Christine

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from EBONY on Apr 4, 2024
Thank you

8/10 Good

Hope, Lakeland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EBONY on Apr 4, 2024
THANK YOU!

8/10 Good

Melissa

Travelled with partner
Liked: Staff & service
Staff were great. The rooms need some updating, including considering less plastic. Good for an overnight on the road.
Stayed 1 night in Mar 2024
Response from EBONY on Apr 2, 2024
Thank you for your feedback, I will be honored to let you know that we are looking into renovation for our property. We hope to see you in the near future.

10/10 Excellent

Tom

Travelled with partner
A very nice property.
Stayed 1 night in Mar 2024
Response from EBONY on Apr 2, 2024
Thank you for your feedback! We hope to see you in the near future.

8/10 Good

diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with intersection to get into property. Very dangerous, person at front desk agreed and suggested another way to get to Alachua. I wanted to change hotels because of this intersection. If a light is not installed, I will not stay at this hotel.
Stayed 3 nights in Mar 2024
Response from EBONY on Apr 2, 2024
Thank you for your feedback, we hope to see you in the near future.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and restful place. Sports bar attached with good food. Breakfast was good also. Treadmills in workout room need a little repairing. Overall a great stay!
Stayed 1 night in Mar 2024
Response from EBONY on Mar 30, 2024
THANK YOU FOR YOUR FEEDBACK! WE HOPETO SEE YOU IN THE NEAR FUTURE

2/10 Terrible

Carolanne

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from EBONY on Apr 20, 2024
HOPE ALL IS WELL, I GREATLY APOLOGIZE FOR ANY PROBLEMS THAT OCCURED WHILE YOU WERE STAYING HERE AT OUR PROPERTY. PLEASE FEEL FREE TO REACH OUT TO US WITH ANY CONCERNS, COMMENTS, OR QUESTIONS THAT YOU MAY HAVE. WE HOPE TO SEE YOU IN THE NEAR FUTURE.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from EBONY on Apr 20, 2024
THANK YOU! WE HOPE TO SEE YOU IN THE NEAR FUTUE.

8/10 Good

Lazara

Stayed 2 nights in Mar 2024
Response from EBONY on Apr 20, 2024
THANK YOU!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here before and it was nice as expected. The only thing was that my room was not serviced by housekeeping.
Stayed 2 nights in Mar 2024
Response from EBONY on Mar 27, 2024
THANK YOU FOR YOUR FEEDBACK, IT IS GREATLY APPRECIATED, I WOULD LIKE TO TAKE THE TIME AND APOLOGIZE ABOUT YOUR ROOM NOT BEING SERVICED IT SHOULD HAVE BEEN EXPLAINED TO YOU UPON CHECK-IN THAT ROOM SERVICE IS DUE UPON REQUEST, I WILL GIVE MY FRONT DESK STAFF A TALK ABOUT THAT. WE HOPE TO SEE YOU IN THE NEAR FUTURE

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from EBONY on Mar 27, 2024
THANK YOU!

8/10 Good

Mitch

Stayed 1 night in Mar 2024
Response from EBONY on Apr 20, 2024
THANKS!

8/10 Good

Essence

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and the room was larger than I expected. However, the lady at the front desk that I checked in with was very unpleasant. I saw other friendly staff but she was my one interaction and it was ok.
Stayed 2 nights in Mar 2024
Response from EBONY on Mar 28, 2024
HOPE ALL IS WELL, THANK YOU FOR YOUR FEEDBACK, IT IS GREATLY APPRECIATED. I SINCERELY APOLOGIZE ABOUT THE BEHAVIOR OF THE LADY THAT CHECKED YOU IN. WE HOPE TO SEE YOU IN THE NEAR FUTURE

8/10 Good

huimin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful exterior and public area with standard room. They have a good breakfast. The only thing I have to complain for the stay is the towels. They are all damn.
Stayed 1 night in Mar 2024
Response from EBONY on Mar 27, 2024
Hope all is well, thank you for your positive feedback it is greatly appreciated. I will be happy to let you know that we did order new linen for our property, but I do apologize about that. We hope to see you in the future

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dog friendly, great location and great breakfast included!
Stayed 1 night in Mar 2024
Response from EBONY on Mar 27, 2024
THANK YOU!

2/10 Terrible

Carolanne

Travelled with family
Disliked: Staff & service
We booked an ADA room for the needs of one of our travel mates. They sold the room out from under us before we arrived. Tried to have us stay in a room that can not accommodate a wheel chair bound person. Instead of helping in anyway they said , sorry it happens and that was it. We were room less clear across the country from our home in the middle of the night! We loved to stay at Best Westerns all over the states. This experience was the worst! The lack of care, and the fact that they have non ada needed people in the room designed to accommodate those in need is infuriating!!
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
HOPE ALL IS WELL,I GREATLY APOLOGIZE FOR THE CIRCUMSTANCES THAT YOU OCCURED DURNG YOUR VISIT HERE AT OUR PROPERTY, WE ARE PRETTY GOOD AT ACCOMMODATION UNLESS OUR FACILITY IS SOLDOUT. BUT WE HOPE TO SEE YOU IN THE NEAR FUTURE

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
jacuzzi rooms
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
THANK YOU! WE HOPE TO SEE YOU IN THE NEAR FUTURE.

4/10 Poor

Howard

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Convenient to area. Room not clean. Outlet cover off.
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
Hope all is well, sorry for the late response but I would like to take the time and apologize for the cleanliness of your room the housekeeping manager was aware of that that situation, along with maintenance for the outlet cover. We hope to see you in the near future.

8/10 Good

John, Ocala

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place ! I will stay here again.
Stayed 1 night in Feb 2024
Response from EBONY on Mar 22, 2024
Thank you so much for your feedback! We hope to see you in the near future.

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024
Response from EBONY on Apr 20, 2024
THANK YOU FOR YOUR FEEDBACK, IT IS GREATLY APPRECIATED. WE HOPE TO SEE YOU IN THE NEAR FUTURE.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
THANK YOU!!

6/10 Okay

Scott

Travelled with group
Liked: Property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
THANKS!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and even had an area with a couch next to area with bed chair and table for tv. Pool was great and breakfast was great, as it included omelette and pancakes. They had a gathering of motorcyclists and they were noisy but you couldn’t hear them in the room. Would stay there again.
Stayed 3 nights in Mar 2024
Response from EBONY on Mar 22, 2024
Hope all is well, sorry for the late response. I would like to take the time and thank you for your feedback it is greatly appreciated. We hope to see you in the near future.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
THANK YOU

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a restaurant on property
Stayed 1 night in Mar 2024
Response from EBONY on Mar 22, 2024
Thank you for your feedback. We hope to see you in the near future.