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Reviews of Royal Palm Resort & Spa - Adults Only

4 out of 5
Royal Palm Resort & Spa - Adults Only
Avda. de los Pueblos sn, Esquinzo - Jandia, Pajara, Las Palmas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 103 out of 176 reviews" "
Rating 8 - Good. 55 out of 176 reviews" "
Rating 6 - Okay. 15 out of 176 reviews" "
Rating 4 - Poor. 3 out of 176 reviews" "
Rating 2 - Terrible. 0 out of 176 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff, couldnt do enough. It made our stay memorable for all the right reasons
Stayed 7 nights in Mar 2024

10/10 Excellent

Tanefa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, I will definitely be coming back!
Stayed 4 nights in Mar 2024

6/10 Okay

Natalya

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just enjoyed the quiet relaxing time
Stayed 7 nights in Feb 2024

8/10 Good

Matthew

Liked: Staff & service, amenities, property conditions & facilities
I really liked this hotel. The staff were nice, the food was very good and I had a good room. The pool are looked nice, but I went down to the beach, preferring to swim in the sea (January). The immediate are round the hotel is not bueatiful, but inhad a car and was doing some walking. My only otther gripe was that I was offered an ugrade for a room with a view of the sea. The sea view was not brilliant, and probably not worth 3o Euros per night.
Stayed 7 nights in Jan 2024

10/10 Excellent

Pierre, Puteaux

Stayed 5 nights in Dec 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The place is amazing, and not exactly expensive for what you get. The little Italian is nice and worth a visit.
Stayed 4 nights in Dec 2023

10/10 Excellent

Patricia Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have made numerouse return visits to the Royal Palm since it opened and have no complaints regarding our stays. Hotel is fabulous and the food is particularly good. However, whilst I appreciate we have to undertake a transfer form the airport these transfer journeys leave a lot to be desired due to the interminable wait at the airport for the buses to leave together with the drop offs and pick ups en route.
Stayed 7 nights in Nov 2023

10/10 Excellent

Shean

Stayed 7 nights in Nov 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jörg

Stayed 9 nights in Oct 2023

10/10 Excellent

Joanna

Stayed 8 nights in Sep 2023

8/10 Good

Anita

Stayed 4 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
It was very hot and the a/c hardly worked. We called maintenance and were told it was the best it would get! The room was unbearably hot/humid even with the patio door left open Food was ok. Same breakfast everyday
Stayed 7 nights in Aug 2023

8/10 Good

Natalija

Liked: Staff & service, room comfort
Tolle Lage und grosse Zimmer
Die Lage des Hotels, der Strand und die Grösse der Zimmer waren wirklich toll. Das Frühstücksbuffet ist ganz okay. Der Service ist super, das Personal ist freundlich und zuvorkommend. Für die Erkundschaftung mit dem Mietauto der Strände drumherum eignet sich das Hotel sehr gut.
Stayed 3 nights in Jun 2023

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel che ha completsmente soddisfatto le aspettative. Posizione un po defilata ma per chi è dotato di auto non rappresenta un problema.
Stayed 3 nights in May 2023

8/10 Good

Lucy

Stayed 9 nights in Apr 2023

10/10 Excellent

Mina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning! Great staff and immaculately clean. Great resort to unwind and enjoy the sun, heat and ocean. The resort has access to the best beach on the island.
Stayed 7 nights in Mar 2023

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern and clean hotel
Beautiful, modern hotel, very clean, very light and bright rooms. Super quiet, no loud music, we slept very well. The food is average, we were half board but if you have a car I would recommend only breakfast at the hotel and eat out in playa Jandia. I think you need a car if staying here as it´s not really walking distance to amenities. Some of the reception staff are a bit frosty, not very welcoming, but everything else is really nice.
Stayed 7 nights in Mar 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Still new only 7 years old Great pools easy access to Beach and see Lovely staff Great buffet
Stayed 2 nights in Mar 2023

8/10 Good

Luke

Stayed 5 nights in Mar 2023

4/10 Poor

Svetlana

Business traveller
Disliked: Staff & service
4 Sterne Anlage mit Hostel Mentalität
Wenn man gerne mit Ryanair fliegt, wird man dieses Hotel lieben! Da hier wird für fast alles extra Geld verlangt. Willst du den Strandhandtuch tauschen? Für 1,50 Euro gerne! Willst du eine Liege auf deiner Terrasse haben? Auch kein Problem! Für 10 Euro pro Tag und Liege ermöglicht das Personal dir diesen Luxus. Für weitere „Extras“ überschlagen sich die Preise - 20 EURO p. P. für den Spa Bereich, der nicht immer geöffnet ist und nur wenn sich mind. 8 Personen anmelden. Für 45 EURO bekommst du ein Baldachine-Bett (nach dem italienischen Bagno Prinzip). Für 45 EUR das Frühstück aufs Zimmer etc. Die Preisschilder stehen überall in der Anlage und erinnern den Gast, dass er nicht alles im Hause nutzen darf. Kein schönes Gefühl. Im unteren Bereich kann das Hotel mit schön angelegten und sehr gepflegten Gartenanlagen glänzen. Je weiter jedoch man zu den niedrigeren Preiskategorien läuft, um so mehr ähnelt das Haus einer Mehrzweckhalle, einem Krankenhaus oder Kongresshotel - unpersönlich, ungemütlich, zweckmäßig. Für 6 Etagen muss man 4 Aufzüge nutzen, oder viele Treppen laufen. Fünf (!) Zimmerkategorien sind fließend. Wir hatten ein Zimmer mit Meerblick (Preisklasse drei von fünf) und hatten trotzdem kein Gefühl, gut aufgehoben zu sein. Was war denn gut? Die Zimmer waren mit 35 m2 sehr großzügig, der Zimmerservice war zuverlässig und das Frühstücksbuffet war absolut in Ordnung. Die Lage war für uns ideal - man konnte stundenlang am Strand laufen. Fazit: Wir sind es nicht gewohnt, da
Stayed 7 nights in Mar 2023

4/10 Poor

sharon

Travelled with partner
Liked: Amenities
we stayed in the presidential suite for a honeymoon, the Jacuzzi jet were broken and kept floating out, the balcony was never cleaned & overlooked by 4 other balconies, the shower water didn't runaway therefore flooding the bathroom, there was very limited parking, there were holes in the bath towels and bathrobes, broken tile in the bathroom, we had to call up to get our room made. the bed linen was never changed
Stayed 7 nights in Mar 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great place to stay. Big so needs a little time to navigate. Long way from Airport but transfers fine. Use the Hotel preferred its cheaper. Breakfast great. 2 choices for evening meal Half board good but buffet. Served restaurant nice but limited menu? Strange pizzas!! Salmon great. Good admin and customer service. Heated outside pool but i'm afraid people book the sunbeds so its a bit annoying.
Stayed 4 nights in Feb 2023

8/10 Good

Niall

Stayed 4 nights in Feb 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent

Donato

Stayed 1 night in Jan 2023

10/10 Excellent

Eugene Richard

Stayed 2 nights in Sep 2022

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have returned to this hotel time and time again ever since it was firt opened. We are never disappointed. Excellent!
Stayed 7 nights in Apr 2022

10/10 Excellent

clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was stunning. We had the presidential suite which was possibly the best hotel room we have ever stayed in. It is slightly overlooked but it’s a small minor. The only negative about this hotel is lack of room service everything else was perfect
Stayed 3 nights in Mar 2022

8/10 Good

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was very well maintained and clean. However, it lacks atmosphere and character, no casual place to socialize or meet other people. Sports bar was closed, no dance music, no fun music around the pool and no activities. If you’re looking for a lively hotel with th8ngs nearby, then you may want to consider another hotel but if your looking for a restful location then this is the place for you.
Stayed 6 nights in Mar 2022

6/10 Okay

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but so quiet, the bars in the hotel were closed and there wasn't really much of a vibe. Apparently they only had 100 guests and can hold up to 800 so running at an 8th capacity, would be interesting to see it when its busier. The rooms were spacious, with nice balconies, everything was clean, and he heated pool and beach access were great!
Stayed 3 nights in Jan 2022

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

8/10 Good

Dima

Stayed 5 nights in Nov 2021

10/10 Excellent

Luca

Travelled with partner
Liked: Cleanliness, amenities
We loved the location of the property itself. Super exclusive and relaxing. The f&b area are chaotic with staff really efficient but lacking of elegance and softness. Those cups at breakfast are getting slammed on the tables ! They are busy but could be done in a more delicate way.
Stayed 5 nights in Nov 2021

8/10 Good

Nicole Federica

Stayed 6 nights in Aug 2021

8/10 Good

Carl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing hotel!
Stayed at the hotel for 5 nights for a winter getaway and the room was big and the food included in half board was fantastic. There was something for everyone and the quality of the food was great. The only downside would be that the spa facilities and sauna was at an extra charge. If you are staying at the hotel surely this should be included in the price. Unfortunately there was a sand storm for 3 of the days we was staying and it would of been nice to use all the facilities as there wasn’t a lot to do during that time. Overall the hotel had plenty of offer and walking distance to the beach!
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean an beautiful, the staff are nice. I didn’t like the fact that lunch and dinner was so much money, really over priced. Also the area outside is not amazing, very out of the way nothing to do outside of the hotel, you have to take a taxi in to town which is expensive again.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean views and excellent breakfast! Super clean, comfortable beds & pillows, wonderful staff- friendly, helpful, accommodating. Complimentary glasses of champagne at check-in.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The Hotel is spotless and it has 2 fabulous pools. The rooms were too hot at night as A/C is switched off October to March. The poolside bar lady was simply rude and abrasive when we made a mistake on a rule using a lounger.
Stayed 3 nights in Nov 2019

10/10 Excellent

António Augusto Machado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eigentlich top, nur kleine Mängel
Stayed 8 nights in May 2024

10/10 Excellent

Susen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren zunächst skeptisch aufgrund der Menge an Personen die in dem Hotel untergebracht sind. Allerdings stellte sich schnell heraus, dass für jeden genügend Optionen geboten wurden. Am Pool hatte man immer ausreichend Liegen zur Verfügung. Wir hatten eine wunderbare Zeit und empfehlen das Hotel definitiv weiter!!
Stayed 7 nights in May 2024

10/10 Excellent

CYRIL PASCAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel fantastique particulièrement superbe dans son environnement avec vue et accès absolument immédiat à la mer. Un personnel toujours souriant et à l'écoute. Un buffet à volonté au petit déjeuner et au dîner de très très haute qualité et un grand choix de produit. Des extras très accessibles et un spa avec des massages très agréables. Des soirées thématiques avec cava offert. De très belles attentions pour les clients. Même un cadeau pour votre anniversaire !
Stayed 11 nights in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Einkaufsmöglichkeiten, wie Getränke, wären noch wünschenswert. So gibt es nur Wasser. Ansonsten Personal sehr sehr freundlich.
Stayed 10 nights in Apr 2024