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Reviews of Hyatt Place Fredericksburg at Mary Washington

3 out of 5
Hyatt Place Fredericksburg at Mary Washington
1241 Emancipation Highway, Fredericksburg, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a modern, clean facility with a small bar and nice dining area. The rooms have a crisp, minimalistic feel that makes it easy to work and relax.
Stayed 2 nights in May 2024
Response from Asst. GM on May 20, 2024
Thanks for the great review!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need safes.
Stayed 1 night in May 2024
Response from Asst. GM on May 20, 2024
Thanks for your feedback.

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to campus
Stayed 1 night in May 2024
Response from Asst. GM on May 20, 2024
Thanks for the great review!

2/10 Terrible

Richard

Stayed 1 night in May 2024
Response from Asst. GM on May 20, 2024
Apologies for not meeting your expectations.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean. The property was clean and the employees were very kind! I would stay there again.
Stayed 1 night in May 2024
Response from Asst. GM on May 20, 2024
Thanks for the great review!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucked and TV service wasn’t any good
Stayed 3 nights in May 2024
Response from Asst. GM on May 20, 2024
Sorry we didn't meet your expectations.

8/10 Good

Desmond, Stony Point

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was near University of Mary Washington. Many mid-level dining options which are within walking distance.
Stayed 1 night in May 2024
Response from Asst. GM on May 20, 2024
Thanks for the great review!

8/10 Good

JONATHAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful
Stayed 2 nights in Apr 2024
Response from Asst. GM on May 20, 2024
Thanks for the great review!

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Asst. GM on May 20, 2024
Thanks for the great review!

10/10 Excellent

eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Apr 2024
Response from Asst. GM on May 20, 2024
Thanks for the great review!

10/10 Excellent

Johana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice and clean, with easy parking. Lady in the front was a bit rude, but the hotel rooms were very clean and nice!
Stayed 4 nights in Apr 2024
Response from Asst. GM on May 20, 2024
Thanks for the feedback. We will certainly address your concerns.

8/10 Good

Christiane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay but I thought it has a restaurant on site
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thanks for the review. We do have light provisions for food so I apologize for that not being communicated accordingly.

6/10 Okay

Catherine M

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is in a regular shopping strip mall parking lot, made me worried about leaving anything in the car. Check in, had service dog, booked via Expedia and picked pet friendly hotel - no mention of fee. Got to hotel was $125 at desk. When I was shocked, was asked if it was a service animal, said yes, was asked to provide proof, which I did and then it was free. Room was clean and comfortable. No mold.
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thanks for your feedback.

8/10 Good

Eleanor, Wallingford

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thanks for the feedback!

8/10 Good

Brian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Breakfast was fabulous! Overall, very clean property and well maintained. Our room did have some cleanliness issues, though. Previous guest hairs on bed and pillows as well as in bath tub and sink. Some dirt stains in tub that could have been wiped down. The room had been cleaned but not as thoroughly as necessary.
Stayed 3 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for the feedback regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thanks for the 5 star review!

8/10 Good

Delores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet enough for a good night’s sleep
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thanks for the great review!

10/10 Excellent

Sharon

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice hotel! Clean, spacious and so close to Mary Washington University since it's right across the street. Love that it is pet friendly AND very clean!
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thanks for the great review!

4/10 Poor

Antuan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived with our kids around 11:40pm. Tired, the weather on the way was awful. Upon arrival, there was only one other person at the desk with the attendant. Unfortunately the checkin process took extremely too long given that there was only one other person checking in. My guess is there was an issue with the other guest checking in, but I’d expect for the attendant to show better judgment to the family with kids arriving late in the evening. With very little acknowledgment or communication, about 10 minutes went by. Finally the guest that was having issues checking in instructed the attendant to check us in. As we had reservations in place, our checkin took roughly a minute. It was an extremely frustrating experience.
Stayed 1 night in Apr 2024
Response from Asst. General Manager on Apr 4, 2024
I am terribly sorry for this experience. We hope you understand this was an exception and our check in process along with customer service is exceptional. We hope you will stay with us again and let us make it up to you.

8/10 Good

Michael

Travelled with family
I’m sure ongoing construction impacted my impression of the overall facility
Stayed 3 nights in Mar 2024
Response from Management on Apr 23, 2024
Thanks for the feedback!

8/10 Good

V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness and convenience
Stayed 2 nights in Jan 2024
Response from Asst. GM on Mar 12, 2024
Thanks for the reveiw

10/10 Excellent

Catherine, STAFFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Fredericksburg!
Stayed 4 nights in Mar 2024
Response from Asst. GM on Mar 12, 2024
Thanks for the great review! We hope to see you again soon!

10/10 Excellent

Nicholas

Very nice
Stayed 1 night in Mar 2024
Response from Asst. GM on Mar 12, 2024
Thanks for the great review! We hope to see you again soon!

10/10 Excellent

Don

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff; impeccably clean hotel; we happened to stay in a brand new room on the third floor. Everything was great and they welcomed our beloved dog with treats at the reception desk.
Stayed 1 night in Mar 2024
Response from Asst. GM on Mar 12, 2024
Thanks for the great review!

6/10 Okay

shilpin

Stayed 4 nights in Feb 2024
Response from Management on Apr 23, 2024
Thanks for the feedback.

6/10 Okay

Kenetra

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
First room didn’t have a bathroom door and the tv didn’t work. So we asked for a different room. The second room sounded like renovations were being right above our room. Not something we wanted to hear at night and first thing in the morning.
Stayed 1 night in Feb 2024
Response from Asst. GM on Mar 12, 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

6/10 Okay

Silvadia

Liked: Staff & service
My God! They have got to get new mattress. The one I slept on was so worn out! It had knots in the mattress. My body is sore. I did not sleep well at all.
Stayed 2 nights in Feb 2024
Response from Asst. GM on Mar 12, 2024
Thank you for the feedback. We are terribly sorry for the inconvenience. We hope you come back to visit us after our hotel renovations. We will have new mattresses.

8/10 Good

Ninh

Liked: Cleanliness, staff & service, property conditions & facilities
No microwave.
Stayed 2 nights in Feb 2024
Response from De on Feb 22, 2024
Hello Ninh.Thank you for responding to our survey. Let me apologize for failing to exceed your expectations. If you would like a microwave the next time you stay, let us know and we will make sure that you have one. Your comfort is of the utmost importance to us.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from De on Feb 21, 2024
Hello Laurie.Thank you for the perfect score!! We look forward to your next stay with us.

6/10 Okay

William

Pool wasn’t open and we weren’t told until we arrived. The couch was stained and the bathroom wasn’t the cleanest
Stayed 1 night in Feb 2024
Response from De on Feb 21, 2024
Hello William.Please allow me to apologize for any inconvenience you may have suffered while you were staying with us. I do hope you will allow us another chance to exceed your expectations.

10/10 Excellent

Norma

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean very quiet hotel great sleep after hours on the road. Great choice!! We will definitely stay here agian.
Stayed 1 night in Feb 2024
Response from De on Feb 21, 2024
Hello Norma.Thank you for such a wonderful review. I hope we will see you back again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from De on Feb 16, 2024
Thank you for a perfect Score Robert. We look forward to hosting your next stay!!

8/10 Good

Veronica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use shower caps and toothbrush toothpaste
Stayed 2 nights in Feb 2024
Response from De on Feb 16, 2024
Hello Veronica.Thank you for responding to this review. I apologize for not having shower caps and toothbrushes in the room. However, we do keep some down at the front desk if ever you need these items again.

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is the bedding. The sheets felt like I was sleeping with news paper.
Stayed 2 nights in Feb 2024
Response from De on Feb 16, 2024
Hello Naomi.Thank you for responding to this review. Your input about the sheets has been passed on to the Housekeeping so that we can improve the comfort of your next stay.

8/10 Good

Caroline, Upper Marlboro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean hotel. Centrally located!
Stayed 2 nights in Feb 2024
Response from De on Feb 16, 2024
Hello Caroline.Thank you for a wonderful review. I hope you will come and stay with us again soon.

8/10 Good

John

Travelled with partner
Liked: Amenities
Clean and adequate. Only thing we didn’t like was access to free 24 hour good coffee.
Stayed 1 night in Jan 2024
Response from De on Feb 16, 2024
Hello John.Thank you for responding to our review. I apologize that we do not have coffee 24 hours per day. We do sell Starbucks coffee 24 hours per day in an attempt to satisfy our all day coffee drinkers.

8/10 Good

Bridget

😎
Stayed 1 night in Feb 2024
Response from De on Feb 16, 2024
Hello Bridget.Thank you for the smiley review. :)

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from De on Feb 21, 2024
Hello Lindsay.Thank you for the wonderful review. I hope we can host you again soon.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with this hotel. Everything from the complementary breakfast to the sincerely extreme friendliness of staff was a true pleasure.
Stayed 1 night in Jan 2024
Response from De on Feb 21, 2024
Hello Don.Thank you for the wonderful review. We are happy you enjoyed your stay and hope to host you again soon.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has a very convenient location. So much to do around Fredericksburg. The hotel is very clean. The staff is friendly and efficient.
Stayed 1 night in Jan 2024
Response from De on Feb 21, 2024
Hello Diane.Thank you for the perfect score. I hope you will be staying with us again soon.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from De on Feb 21, 2024
Hello Tara.Thank you for the perfect score. I hope you will stay with us again soon.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from De on Feb 21, 2024
Hello Hannah.Thank you for responding to our review. I hope the next time you stay with us we can further impress you.

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Simply loved it
Stayed 1 night in Jan 2024
Response from Dedee on Jan 25, 2024
Thank you Flora.We are very pleased to know that you enjoyed your stay with us here at the Hyatt Place, Fredericksburg. We look forward to hosting your stay again in the future.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from De on Feb 21, 2024
Hello Bruce. Thank you for the perfect score! I hope you will stay with us again soon.

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for our family of 4 with two teenagers. Comfy beds, clean rooms with roomy floor plan and decent breakfast- if they could just keep the coffee stocked!
Stayed 3 nights in Jan 2024
Response from De on Feb 21, 2024
Hello Shanna.I am truly glad you enjoyed your stay with us. We will keep a better eye on the coffee. We also look forward to your next stay with us.

8/10 Good

William

Travelled with partner
Liked: Staff & service
Wall are a bit thin allowing us to hear loud guests and doors closing in the hallway at night. Staff was great. Area around the hotel seems a bit rundown.
Stayed 1 night in Jan 2024
Response from De on Feb 21, 2024
Hello William.Let me apologize for the noise you encountered during your stay. Your comments will be used to improve the guest experience.

10/10 Excellent

Ila

Stayed 1 night in Jan 2024
Response from De on Feb 21, 2024
Hello Ila.Thank you for the perfect score! I hope you will stay with us again soon.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even as they are in the midst of doing some remodeling and updating, this place was tidy, quiet and run efficiently. I'd definitely stay there again.
Stayed 7 nights in Jan 2024
Response from De on Jan 14, 2024
Hello Mark.I am so glad to hear that you had a pleasant stay and that our renovations did not bother you. We look forward to having you stay with us again.

2/10 Terrible

jason

Stayed 1 night in Jan 2024
Response from De on Feb 21, 2024
Hello Jason.Let me apologize for failing to exceed your expectations. Be assured your comments will be used to improve the guest experience. We hope you will give us another chance to impress you.

8/10 Good

tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival staff was welcoming and professional, however the room assigned, (2 queens non suite), wasn't the room we paid for, so back to the front desk we trudged, at the desk we were informed that this was a third party booking thru Expedia and that this was all that was available, unacceptable, requested refund and guess what a king bed suddenly became available however we paid for a king suite, disappointed no refund of overage mentioned or provided as of yet will enquire once settled at home. Lesson learned book directly with hotel. No other issues to mention.
Stayed 1 night in Jan 2024
Response from De on Feb 21, 2024
Hello Tracey.Let me apologize for the difficulties you encountered with your reservation. I assure you that we are using the information you provided to improve our response to such situations.We hope that you will come and stay with us again and give us a chance to improve your next experience.