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Reviews of b´mine Frankfurt Airport

b´mine Frankfurt Airport
Georg-Baumgarten-Straße, Frankfurt, HE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 297 out of 415 reviews" "
Rating 8 - Good. 78 out of 415 reviews" "
Rating 6 - Okay. 19 out of 415 reviews" "
Rating 4 - Poor. 13 out of 415 reviews" "
Rating 2 - Terrible. 8 out of 415 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Raafat

Travelled with partner
Liked: Cleanliness, staff & service
Like : It is very close to airport, clean, Do not like : Small rooms, poor light in the room . No toiletries, no closet. No proper desk
Stayed 1 night in May 2024

10/10 Excellent

Kristiyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms nice hotel Would definitely stay here again
Stayed 1 night in May 2024
Response from Thomas Wiedemann on May 27, 2024
Dear Kristiyana, thank you for your positive review! We are delighted to hear that you found our rooms very clean and enjoyed your stay with us. We look forward to welcoming you back at b'mine Frankfurt Airport. Best regards,Thomas Wiedemann Hotel Manager b'mine Frankfurt Airport

10/10 Excellent

Fahi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Thomas Wiedemann on May 27, 2024
Liebe Fahi,Vielen Dank für die gute Bewertung, die Sie unserem b'mine Hotel Frankfurt gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Managerb‘mine Frankfurt

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, super quirky and cozy rooms. Great view of Frankfurt skyline. Would recommend.
Stayed 3 nights in Apr 2024
Response from Thomas Wiedemann on Apr 21, 2024
Dear Joe, thank you for your positive review! We are glad you enjoyed our friendly staff, quirky rooms, and the great view of Frankfurt skyline. We appreciate your recommendation. Looking forward to welcoming you back soon. Best regards, Thomas Wiedemann Hotel Manager b'mine Frankfurt Airport

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Thomas Wiedemann on Apr 10, 2024
Lieber Anthony,Vielen Dank für die gute Bewertung, die Sie unserem b'mine Hotel Frankfurt gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager

2/10 Terrible

S

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My jewellery were stolen from my room
All my earrings were stolen from my room on the last day of my stay. There was only one person at reception at night and no senior management were reachable. The reception person said no record showing my room was cleaned but there were new towels and new water in the room! He also said only senior management has access to see the CCTV footage. I had the police to come but they couldn’t help further without the footage. It’s very upsetting because all these earrings have sentimental value to me. It doesn’t feel safe to stay in this hotel knowing someone has the key and can come into the room to go through your things. Very scaring and disappointing. Update: 3 weeks on, I am still waiting for the hotel to tell me what they have found on CCTV. I’ve filled in a comprehensive form with the police but nothing has happened.
Stayed 3 nights in Jan 2024
Response from Thomas Wiedemann / Hotel Manager on Feb 25, 2024
Dear S,Thank you very much for taking the time once again to share your experiences at b'mine Frankfurt Airport with us. We sincerely apologize for the distressing incident you experienced during your stay. The loss of your earrings continues to weigh heavily on us, and we hope for a quick resolution - for now, we would like to exclude theft as a possibility.Please know that your safety and well-being are of utmost importance to us. We take your feedback seriously and are working closely with local authorities to bring about a resolution. Unfortunately, we do not have the power to expedite the process. Please refer to my email from last week regarding this matter.We understand your frustration with the delay. We assure you that we are doing everything possible. Unfortunately, we cannot provide you with any further information of CCVT and door access logs - all relevant documents have been handed over to the police. Please contact the authorities directly for the current status of the investigation.Once again, we would like to apologize for any inconvenience caused and assure you that we are giving this matter the highest priority. Thank you for your patience and understanding as we work towards a solution in collaboration with the local police.Yours sincerely,b'mine Frankfurt AirportThomas WiedemannHotel Manager

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View onto Frankfurt Flughafen from the room. Despite the hustle outside, only very little noise inside. 👍
Stayed 1 night in Feb 2024

6/10 Okay

Toochukwu

Liked: Cleanliness, property conditions & facilities
Staff can be more friendly and hospitable
Stayed 1 night in Feb 2024
Response from Thomas Wiedemann / Hotel Manager on Feb 25, 2024
Dear Toochukwu, thank you for sharing your feedback with us. We appreciate your input regarding the friendliness and hospitality of our staff. We will take your comments into account as we strive to provide the best possible service to our guests. We hope to have the opportunity to welcome you back in the future. Warm regards, b'mine Frankfurt Airport.Thomas Wiedemann Hotel Manager

6/10 Okay

Tommy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Dissatisfied
Nothing special, no facilities in the room, coffee machine broken, no iron. For the money paid. Not worth it.
Stayed 1 night in Feb 2024
Response from Thomas Wiedemann / Hotel Manager on Feb 25, 2024
Dear Tommy, thank you for sharing your experience with us. We are sorry to hear that your stay was not up to your expectations. We appreciate your feedback regarding the lack of facilities in the room, broken coffee machine, and the absence of an iron. Your comments will be taken into account as we continuously strive to improve our services. Thank you for choosing b'mine Frankfurt Airport.Thomas Wiedemann Hotel Manager

8/10 Good

Mikhail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thomas Wiedemann / Hotel Manager on Feb 25, 2024
Lieber Mikhail,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager

10/10 Excellent

Dongyi

Stayed 2 nights in Jan 2024
Response from Thomas Wiedemann / Hotel Manager on Feb 25, 2024
Lieber Dongyi,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager

4/10 Poor

Riccardo, Mexico City

Stayed 1 night in Feb 2024
Response from Thomas Wiedemann on Apr 21, 2024
Lieber Riccardo,Vielen Dank für die Bewertung, die Sie unserem b'mine Hotel Frankfurt gegeben haben. Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager b’mine Frankfurt

10/10 Excellent

Erez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thomas Wiedemann on Mar 4, 2024
Lieber Erez,Vielen Dank für die gute Bewertung, die Sie unserem b'mine Hotel Frankfurt gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager

4/10 Poor

Gavin

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Worse than a Motel 8
Traveler beware. The toilet is in the bedroom. The room is a generous capsule size, while the bathroom 'door' doesn't fit the frame and won't close. This is pretty gross to say the least. Will not stay here again if you paid my overpriced room charge. Worse than Motel 8. Staff were nice. Too many negatives to go into detail. Don't stay herei if you want a real hotel room. Breakfast was decent selection and quality.
Stayed 2 nights in Jan 2024
Response from Thomas Wiedemann / Hotel Manager on Feb 25, 2024
Dear Gavin,Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. We understand your concerns regarding the toilet in the bedroom and the ill-fitting bathroom door. We appreciate your patience and understanding in this matter.We are pleased to hear that you found our staff to be kind and enjoyed the decent selection and quality of our breakfast. Your feedback is important to us, and we will take it into consideration in order to improve our services in the future.We hope to have the opportunity to welcome you again in the future and provide you with a more pleasant experience in a larger room category.Best regards,b'mine Frankfurt AirportThomas WiedemannHotel Manager

10/10 Excellent

Elvir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean rooms. Comfortable beds.
Stayed 1 night in Jan 2024
Response from Thomas Wiedemann / Hotel Manager on Feb 25, 2024
Dear Elvir, thank you for sharing your review with us. We are delighted to hear that you found our rooms to be clean and our beds comfortable. Your feedback is greatly appreciated. We hope to welcome you back to b'mine Frankfurt Airport in the future. Best regards, b'mine Frankfurt Airport.Thomas Wiedemann Hotel Manager

6/10 Okay

Johan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
As an airport hotel with a very fine roof top restaurant I would expect it to be open to serve its guests. Room service is acceptable if space is an issue. Closing the restaurant for a private function was a nasty surprise after travelling all day with limited time to eat. The lobby cafe was not an attractive option.
Stayed 1 night in Jan 2024
Response from Thomas Wiedemann / Hotel Manager on Feb 25, 2024
Dear Johan, Thank you for taking the time to share your feedback with us. We greatly value your opinion and apologize for any inconvenience you experienced during your stay at b'mine Frankfurt Airport. We understand your disappointment regarding the closure of our rooftop restaurant for a private function. We will take your feedback into consideration and explore ways to better communicate such closures in the future. We appreciate your understanding and hope that you will give us another opportunity to provide you with a more enjoyable experience. Warm regards,b'mine Frankfurt AirportThomas Wiedemann Hotel Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thomas Wiedemann on Feb 25, 2024
Lieber Sam, Vielen Dank für die gute Bewertung, die Sie unserem b’mine gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager b’mine Frankfurt

10/10 Excellent

zring

Stayed 1 night in Jan 2024
Response from Thomas Wiedemann on Feb 25, 2024
Lieber zring, Herzlichen Dank für die sehr gute Bewertung, die Sie unserem b’mine Frankfurt gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager b’mine Frankfurt

10/10 Excellent

Mehmet S.

Stayed 1 night in Jan 2024
Response from Thomas WIedemann on Feb 25, 2024
Lieber Mehmet,GREAT & Vielen Dank für die gute Bewertung, die Sie unserem b’mine gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager b’mine Frankfurt

10/10 Excellent

Jeff

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thomas Wiedemann on Feb 25, 2024
Lieber Jeff,Herzlichen Dank für die gute Bewertung, die Sie unserem b’mine gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager b’mine Frankfurt

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024
Response from Thomas Wiedemann on Feb 25, 2024
Danke, Jeffrey, für die sehr gute Bewertung, die Sie unserem b’mine gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager b’mine Frankfurt

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worthwhile going back!
As good as during my last trip. Still the most modern hotel around the FRA airport, with many small gadgets built in. The temperature regulation of the showers alone is worth the stay! Never seen anything like this in any hotel in the US, regardless of their star rating.
Stayed 1 night in Nov 2023
Response from Thomas Wiedemann on Nov 26, 2023
Dear S.,Thank you for your kind words about your recent stay with us. We are so pleased to hear that you found our b'mine hotel modern and innovative. We strive to provide all our guests with an exceptional experience, and we are delighted that we were able to do that for you. Thank you again for your feedback and your loyalty. We hope to welcome you back soon!Best regards Thomas Widemann Hotel Manager

10/10 Excellent

Teddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Thomas Wiedemann on Nov 19, 2023
Lieber Teddy,Vielen Dank für die gute Bewertung, die Sie unserem b'mine Frankfurt gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Friendly staff, easy check-in, everything new, clean, and well-designed. Awesome breakfast. And in a walking distance (about 10min) from Terminal 2 of the airport. I would definitely stay there again. Highly recommended.
Stayed 1 night in Nov 2023
Response from Thomas Wiedemann on Nov 22, 2023
Dear Stefan,We are so glad that you enjoyed your stay at our b'mine Frankfurt Airport hotel. We strive to provide the best experience and service for all our guests. Your kind words of appreciation mean a lot and we are so happy to hear that you found our staff friendly, check-in easy, as well as the hotel itself to be new, clean, and well-designed. Additionally, we are thrilled that the breakfast was a great experience for you. Thank you for being a loyal customer and recommending us. We look forward to welcoming you back soon!Sincerely, Thomas Wiedemann Hotel Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The entire stay was amazing ! Loved the room, location . However considering I paid for a car loft , I was a bit disappointed with the service. I indicated a two people but this hotel doesn’t have a two bed room for their car loft room. I was travelling with male friend, and for my culture, it’s not quite appropriate to sleep on the same bed. I requested for a spare bed but was told they have to charge me. It wasn’t a cheap room, and they said the room can stay up to 3 people and I paid two people charge. I can appreciate that but I find it a little unreasonable to have to be charged an extra bed. I wasn’t even asked if I need an extra blanket, had to ask for it. If this is not a high calibre hotel, I wouldn’t have said anything. But considering the price I paid, and this is not a 2 star motel, I find it disappointing the hotel will not offer any assistance in sleeping arrangements.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rainer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Thomas on Nov 5, 2023
Lieber Rainer,Herzlichen Dank für die tolle Bewertung, die Sie unserem b'mine Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager

6/10 Okay

Lisa

Stayed 1 night in Nov 2023

10/10 Excellent

Matthew, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful convenience for an airport stoppver
Stayed 1 night in Oct 2023

10/10 Excellent

Nima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and good use of space
Stayed 1 night in Oct 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car loft parking in room
Convenient to airport. Modern hotel with great restaurant. The car loft was a highlight for accessibility
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return
Lovely hotel. Would stay again. Really nice restaurant too
Stayed 1 night in Oct 2023

10/10 Excellent

Murat

Stayed 1 night in Oct 2023

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nicely decorated and a short walk to the airport. Had all amenities I needed for a one night stay before my flight. Even got a workout in. Only thing was I booked through Expedia and was charged for the room when I booked it but this hotel didn’t seem to have a record of that when I was checking in and charged me again. When I realized I’d been double charged, I inquired with the front desk who said Expedia charge was just a guarantee for the room and would be refunded. After returning home and seeing no changes in the charges, I had to inquire again and they then admitted I shouldn’t have been charged on check in and promptly refunded me. Other than that misstep, a good stay.
Stayed 1 night in Oct 2023

6/10 Okay

Nigel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff attention was very poor and unhelpful
Stayed 1 night in Oct 2023

8/10 Good

Dana

Stayed 1 night in Oct 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since it is barely 5 minutes to and from the airport by taxi I love to spend my last night here. The dinner is excellent and worth enjoying it as well as the view from the restaurant.
Stayed 1 night in Oct 2023

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to be a short stop from the airport for departure the next day. Great spot.
Stayed 1 night in Oct 2023

10/10 Excellent

ADNAN

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ADNAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Sep 2023

10/10 Excellent

Rami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel, super recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness
Stayed 2 nights in Sep 2023

6/10 Okay

Roland

Business traveller
It was an OK hotel, the front desk was not very friendly, but the rooms were above average and very clear
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023

2/10 Terrible

Valter

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is brand new, rooms are sophisticated and modern. It is a pleasant stay. The staff, however, needs to be changed urgently. I had two poor experiences while checking in and out, and will not stay again or recommend this hotel to colleagues or friends. Daniella tried to charge me twice for the room saying “she is not supposed to know” (her words) when reservations have been fully paid while using Expedia, so she just charges the room fee again. While checking out early (4 am), I was greeted by a night employee, his name was Yenia or Yehia. He told me there was an additional charge of 7 Euros for the room, but did not explain or understand why. He just kept trying to charge me the amount saying it was on the computer. I asked if there was a manager reachable on duty, and he said no. He was getting flustered while trying to charge me the amount he couldn’t explain, and he couldn’t remove the charge in the system given he seemed untrained to do so. Here’s the biggest problem I’ve faced in my trip, though, with this person: he told me “you are in Germany, you should speak German”. This is a hotel for international travellers, in an international city (Frankfurt), located by the international airport! Expecting me to be fluent in German to help the staff figure out a billing issue is unacceptable. This level of rudeness is unacceptable, and it seems to not be isolated, since Daniella was also very rude, not just Yenia/Yehia. Training and replacement needed.
Response from Saba Pervaiz on Sep 7, 2023
Dear Valter,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered during your visit, and we truly appreciate your taking the time to bring these issues to our attention.We are pleased to hear that you found our hotel's facilities and rooms to be sophisticated and modern. However, we are deeply concerned about the service-related challenges you faced during check-in and check-out, which clearly fell short of the high standards we aim to provide to our valued guests.We have investigated the incidents you described, and we will be taking immediate action to address these matters. Rest assured that we take your comments seriously, and we will use them as an opportunity to improve our staff's performance and overall guest experience.Regarding the billing issue you encountered during check-in, we understand your frustration, and we apologize for any inconvenience it may have caused. We will be reviewing our processes and providing additional training to ensure that such errors are not repeated in the future.Furthermore, we deeply regret the unpleasant interaction you had with our night employee. His comments were entirely inappropriate, and we extend our sincerest apologies for his behavior. We will be conducting sensitivity training for all our staff members to ensure that such incidents do not recur.Please accept our apologies once again for the negative experiences you had during your stay. We highly value your feedback as it helps us to identify areas for improvement. We hope you will consider giving us another opportunity to serve you in the future and provide you with the exceptional experience you deserve.If there is anything more you would like to share or if you have any further questions or concerns, please do not hesitate to reach out to us.Thank you for choosing to stay with us, and we look forward to the possibility of welcoming you back as our guest in the future.Warm regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel especially for car enthusiasts
Hotel was fantastic, we had the car loft room with airport view. Room was massive and the fact that we could have the car on the balcony was brilliant. Views for plane spotting were ideal. Only issue was air con was noisy even on lowest setting and women who checked us in forgot to mention the restaurant was closed the evening we arrived due to a private function so had to eat elsewhere.
Stayed 1 night in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Your Feedback on Aug 17, 2023
Dear Peter,Thank you for taking the time to rate your stay with us.We are very pleased that we were able to meet your expectations!Please feel free to visit us again soon.With best regardsThomas WiedemannHotel Manager

6/10 Okay

Ian

Stayed 1 night in Aug 2023

10/10 Excellent

Panicos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel close to Frankfurt airport with unique carports. The only downside is that there’s no airport shuttle to or from the hotel.
Stayed 1 night in Aug 2023
Response from your stay with us on Aug 8, 2023
Dear Panicos,Your positive comments regarding our hotel facilities and strategic location are truly appreciated. It's great to hear that you found our staff to be outstanding and that our proximity to transportation added value to your stay. Our aim is always to provide an exceptional experience for all our guests, and your words assure us that we are on the right track. Best regards,Thomas WiedemannHotel Manager

10/10 Excellent

Timothy

Travelled with partner
Liked: Amenities
Nice hotel, friendly staff. Good restaurant on top floor. Limited eating options in the area.
Stayed 1 night in Aug 2023
Response from Your Feedback on Aug 17, 2023
Dear Timothy,It's delightful to hear that you found our hotel nice and our staff friendly. We're also glad you enjoyed our top floor restaurant, it's indeed one of our unique features.As for the limited eating options in the area, we understand how this could impact your experience. We're always striving to ensure our guests have an enjoyable stay and we'll take your feedback into account.Once again, thank you for your valuable input, and we look forward to welcoming you back again soon.Best regards,Thomas WiedemannHotel manager

10/10 Excellent

SEOJAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Your Feedback on Aug 17, 2023
It's wonderful to hear that you found our hotel to your liking and that our staff made a good impression on you. Additionally, we're delighted that you enjoyed the restaurant located on our top floor. Regarding the local dining options, we understand that it may be a bit limited in the surrounding area. We hope that our restaurant's offerings were able to satisfy your culinary needs during your stay.We look forward to welcoming you back soon.Best regards,Thomas WiedemannHotel manager