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Reviews of TownePlace Suites Fort Worth University Area/Medical Center

2.5 out of 5
TownePlace Suites Fort Worth University Area/Medical Center
3450 West Vickery Blvd, Fort Worth, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 869 reviews" "
Rating 8 - Good. 195 out of 869 reviews" "
Rating 6 - Okay. 58 out of 869 reviews" "
Rating 4 - Poor. 44 out of 869 reviews" "
Rating 2 - Terrible. 43 out of 869 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jolynn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing at check in & check out. Our stay was wonderful in spite of the reason we were there was for an ill family member in the hospital.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Trent, Jamestown

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Dickies Arena, Dutch Bros, Railhead Smokehouse, and the Flying Fish. Great food and entertainment all within walking distance.
Stayed 3 nights in Apr 2024
Response from Ling on Apr 29, 2024
Dear Trent,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

8/10 Good

Chapin, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trains and highway are loud on the one side of the hotel. Likely not so bad on the opposite side. Very convenient to TCU.
Stayed 2 nights in Mar 2024
Response from Ling on Mar 25, 2024
Dear Chapin,I am sorry that you stay was disturb by the train noise. We do hope that despite the noise we would still have the opportunity to serve you again.

10/10 Excellent

Yu Sang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff are very nice, Just shower head has minor issue. Smooth check in and parking. Highly recommend it
Stayed 1 night in Mar 2024
Response from Ling on Mar 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay and wonderful score!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Debra Ann

Liked: Property conditions & facilities
Clean and comfortable. Easy access to dining
Stayed 1 night in Mar 2024
Response from Ling on Mar 14, 2024
Dear Debra Ann,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

8/10 Good

Glenda

Stayed 1 night in Mar 2024
Response from Ling on Mar 27, 2024
Dear Glenda,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a good stay. We look forward to serving you again next time.

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly! Didn’t like having to pay for parking but the place was very close to Dickies Arena and we could walk to our show. The room was clean but door to the bathroom probably needed cleaning more since it seemed smudged with make up and grime from hands. Very comfortable bed and great block out shades. Fire pit out front wasn’t functional and the outdoor furniture needs to be replaced. Slept well even with trains going by every now and again. I’d stay here again.
Stayed 1 night in Feb 2024
Response from Ling on Feb 19, 2024
Dear Mia,Thank you for taking the time to share your thoughts regarding your concerns. I appreciate you bringing it to our attention. I will share your message with the leadership team.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Christina on Feb 16, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback! Your feedback has been shared with our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ling on Feb 13, 2024
Dear Dina,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

8/10 Good

Carol, Linden

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Ling on Feb 13, 2024
Dear Carol,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Did not get the room we requested and paid for. Should have received a credit/discount!
Stayed 1 night in Feb 2024
Response from Ling on Feb 13, 2024
Dear Robin,Thank you for taking the time to share your thoughts regarding this room type issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.

10/10 Excellent

Albert

Stayed 1 night in Feb 2024
Response from Christina on Mar 20, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback. Your feedback has been shared with our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Izamar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to cooks children love it
Stayed 1 night in Dec 2023
Response from Ling on Feb 2, 2024
Dear lzamar,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

8/10 Good

Perry

Travelled with family
Liked: Property conditions & facilities, room comfort
Wifi is not working
Clean hotel. Staff is okay, even though call to front desk about wifi with no one pick up phone. Wifi did not work: it connected but there's no internet. Parking is not free.
Stayed 1 night in Jan 2024
Response from Ling on Jan 29, 2024
Dear Perry,Thank you for taking the time to share your thoughts regarding this Wifi issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.

10/10 Excellent

Zlatina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from LIng on Jan 29, 2024
Dear Zlatina,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Ling on Feb 13, 2024
Dear Christina,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Nina, Garland

Liked: Cleanliness, staff & service, property conditions & facilities
With Rodeo in town the lot was full parked on the street
Response from Ling on Jan 23, 2024
Dear Nina,Thank you for taking the time to share your thoughts regarding this parking issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.

10/10 Excellent

Robyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The staff was very friendly.
Stayed 1 night in Jan 2024
Response from Ling on Jan 15, 2024
Dear Robyn,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Lorraine

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Ling on Jan 15, 2024
Dear Lorraine,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Esleidys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ling on Jan 15, 2024
Dear Esleidy,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christina on Dec 31, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay and your wonderful score!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Reid, Fort Worth

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely new and clean facility, staff is amazingly helpful and friendly. Prices are unbelievably affordable. Comfortable and spacious rooms, thank you!
Stayed 1 night in Dec 2023
Response from Ling on Dec 18, 2023
Dear Reid,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

dorit

Stayed 3 nights in Dec 2023
Response from Ling on Dec 20, 2023
Dear Dorit,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a good stay. We look forward to serving you again next time.

8/10 Good

Jose

Stayed 1 night in Dec 2023
Response from Ling on Jan 15, 2024
Dear Jose,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a good stay. We look forward to serving you again next time.

8/10 Good

Randle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the large room, but we did have issues with the toilet not working (water issue) and also the we requested a room with a tub which was good but the we couldn't work the shower. But all in all was good for one night stay.
Stayed 1 night in Dec 2023
Response from Ling on Dec 18, 2023
Dear Randle,Thank you for taking the time to share your thoughts regarding this water issue. I appreciate you bringing it to our attention. I will share your message with the team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ling on Dec 18, 2023
Dear Connie,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ling on Dec 18, 2023
Dear Maria,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

gary r

Stayed 1 night in Nov 2023
Response from Ling on Dec 5, 2023
Dear Gary R,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant and helpful. Accommodations clean. Although rooms were somewhat small they were stocked well
Stayed 2 nights in Dec 2023
Response from Ling on Dec 5, 2023
Dear Charles,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a good stay. We look forward to serving you again next time.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed unfortunately was awful. We woke up with sever back pain. But other than that the hotel was perfect!!!
Stayed 1 night in Nov 2023
Response from Ling on Nov 30, 2023
Dear Nicole,Thank you for taking the time to share your thoughts regarding the bed issues. I appreciate you bringing it to our attention. I will share your message with the housekeeping and maintenance team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close to Dickys arena
Stayed 1 night in Nov 2023
Response from LIng on Nov 20, 2023
Dear Alexander,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Ling on Nov 14, 2023
Dear Jeffrey,We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
This was are second time staying here and will stay here again. Walking distance to Dickies and Will Roger’s. Clean and quiet with an easy check in.
Stayed 1 night in Nov 2023
Response from Ling on Nov 10, 2023
Dear Owen,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay at
Stayed 1 night in Oct 2023
Response from Christina F on Oct 29, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback. Your feedback has been shared with our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Michelle, Ada

Liked: Cleanliness, staff & service, property conditions & facilities
All around great experience.
Stayed 1 night in Oct 2023
Response from Christina F on Oct 28, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback. Your feedback has been shared with our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Frank

Stayed 2 nights in Oct 2023
Response from Ling on Nov 20, 2023
Dear Frank,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ling on Oct 24, 2023
Dear Cynthia,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ling on Oct 24, 2023
Dear Deborah,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

8/10 Good

JEFFREY, taloga

Stayed 1 night in Oct 2023
Response from Ling on Nov 10, 2023
Dear Jeffrey,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

8/10 Good

DORIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ling on Oct 20, 2023
Dear Doris,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Sidney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ling on Oct 20, 2023
Dear Sidney,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.Sincerely, Ling O'Neil

10/10 Excellent

mike

Stayed 1 night in Oct 2023
Response from Christina on Nov 5, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback. Your feedback has been shared with our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Christina on Oct 15, 2023
Dear Yesenia,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near good food
Stayed 1 night in Oct 2023
Response from Ling on Oct 9, 2023
Dear Susan,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Ling on Oct 12, 2023
Dear John,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay - room was clean and well appointed. Did use the public restroom on ground floor and it was quite unattended to, but overall we had a good experience and would definitely return. Quiet neighborhood but very easy to access the interstate and all of the museums and the nearby entertainment venues
Stayed 1 night in Sep 2023
Response from Ling on Sep 18, 2023
Dear Patrick,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

10/10 Excellent

Lisa, Johns Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for two nights for a concert at the Dickies Arena, and the location was perfect. Just a short 10 minute walk to the arena. The room was clean and comfortable. The staff was friendly and very helpful.
Stayed 2 nights in Sep 2023
Response from Ling on Sep 18, 2023
Dear Lisa,Thank you for choosing the TownePlace Suites University / Medical District. We're delighted to hear that you had a great stay. We look forward to serving you again next time.

2/10 Terrible

Joel

Stayed 1 night in Sep 2023
Response from Ling on Oct 9, 2023
Dear Joel,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent it from occurring in the future.

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Christina on Sep 17, 2023
Dear Matthew,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback. Your feedback has been shared with our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and property were great! Only small issues were bathroom sink was very slow to drain and one of the outlets by the nightstand was not working.
Stayed 1 night in Sep 2023
Response from Ling on Sep 15, 2023
Dear Robert,Thank you for taking the time to share your thoughts regarding this plumbing issue. I appreciate you bringing it to our attention. I will share your message with the maintenance team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.