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Reviews of Americas Best Value Inn & Suites Haltom City Ft. Worth

2 out of 5
Americas Best Value Inn & Suites Haltom City Ft. Worth
5500 Ne Loop 820, Haltom City, TX

Reviews

4.8
Rating 10 - Excellent. 36 out of 277 reviews" "
Rating 8 - Good. 34 out of 277 reviews" "
Rating 6 - Okay. 45 out of 277 reviews" "
Rating 4 - Poor. 51 out of 277 reviews" "
Rating 2 - Terrible. 111 out of 277 reviews" "

5.2/10

Cleanliness

5.2/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nasty burn holes in the bed hole in door need linen was dirty mattress was terrible and smoke detector kept beeping bc batteries were dead…Asked for refund and it was processed
Stayed 1 night in Jan 2024
Response from AJ on Jan 22, 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

4/10 Poor

Jesus

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from AJ on Dec 23, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Jesus

Stayed 1 night in Dec 2023
Response from AJ on Dec 24, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice relaxing evening
It was very convenient to book using online app. Look forward to my next stay
Stayed 1 night in Dec 2023
Response from AJ on Dec 15, 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
Broken lights, blood on the walls, blood in the shower, broken doors, very sticky, front staff was rude
Stayed 1 night in Dec 2023
Response from AJ on Dec 8, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Nathan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont room here
The room had so much damage it hasnt been cleaned the beds uncomfortable, the ac unit was struggling, the smell of drugs was everywhere and the noise of people constantly moving around
Stayed 1 night in Nov 2023
Response from AJ on Nov 14, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 Okay

Joash

Liked: Cleanliness, room comfort
It's okay
It's currently being renovated as we speak but overall, it's a decent place to crash in a cheap price
Stayed 1 night in Nov 2023
Response from AJ on Nov 6, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Run down. No hair dryer in room.
Stayed 3 nights in Oct 2023
Response from AJ on Nov 2, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AJ on Oct 30, 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Zaira

Disliked: Cleanliness, amenities, property conditions & facilities
Room had lots of dirt, bugs and spiderwebs.
Stayed 2 nights in Oct 2023
Response from AJ on Oct 15, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 Okay

Daniel

Stayed 1 night in Sep 2023
Response from AJ on Sep 26, 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Clayton

Stayed 1 night in Sep 2023
Response from AJ on Oct 15, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

10/10 Excellent

Alice

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was nice clean and quiet
Stayed 1 night in Jul 2023
Response from AJ on Jul 31, 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

MacAulay

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
I love that it was super affordable. But being cheap usually means theres a reason why. The room wasn't filthy but the building overall is in pretty rough shape. Pros: -staff wasn't rude -the outside & lobby were very clean -the bathroom in our room was very clean -the AC worked well -no bugs in sight -parking lot was well lit at night -mini fridge worked well and was very clean Cons: -we had to use the door at the back of the building to get to our room. The card reader was...broken/destroyed. so it's just open for anyone to come in. Dont love that. -the bed sheets had what looked to be cigarette ash and some weed remnants. Yes, it was a smoking room but the bedding wasn't clean. -lamp shades were broken and stuff was just in rough shape Overall my experience was fine. For the price it wasnt awful. I've definitely been in much worse.
Stayed 1 night in Jul 2023
Response from AJ on Jul 10, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Nancy, North Richland Hilld

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The manager tried to accuse me of stealing the batteries out of the TV remote. Absolutely crazy!!!
Stayed 1 night in Jun 2023
Response from AJ on Jun 14, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude
The staff at the property was rude. I ended up late as my flight was delayed. When I was at the property at 3am, they did not let me in and asked me to call hotels.com. They said it was not for the day I was in but hotel.com confirmed, I was on the correct date. Never ever going to stay or let anyone I know to stay at this property.
Stayed 1 night in May 2023
Response from AJ on May 22, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

8/10 Good

Douglas

Stayed 1 night in May 2023
Response from AJ on May 9, 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Anna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothipng. Lots of indoor smokers and dogs
Stayed 1 night in Mar 2023
Response from AJ on Mar 14, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Sanette, HALTOM CITY

Disliked: Staff & service, amenities, property conditions & facilities
The rooms was very nasty
Response from AJ on Dec 9, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

4/10 Poor

MICHELE

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from AJ on Nov 20, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Anita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy!
This hotel was a total sham. NOT as advertised or pictured. No coffee/tea in 'common room' No Common room, it appears to have turned into managers living quarters. No coffee pot in room. No breakfast, not to mention the smell of curry permeated the entire first floor! No Luggage dolly said clerk even though I saw someone using one twice.....Room had beer caps and lighters in pull out sofa, dirty shoes in closet..Not clean bathroom.and the last night the 4 of us were there we had to go purchase our OWN toilet paper. Could never get someone to come to 'office' I took pictures of everything. Hotel is old and run down bad. A/C never did work correctly. Drug dealers out the side door. This place needs to be shut down. outside doors to both floors were propped open instead of needing to use a key-serious safety issue for me...
Stayed 3 nights in Jun 2022
Response from AJ on Jul 1, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good service
Check in was not very friendly. We tried to pay with a another credit card, but, only the person who made the reservation was allowed to use their card. We requested a non smoking room and it smelled like cigarette smoke throughout the hallway and in the room. We did stay for two nights and no one cleaned our room or resupplied our shampoo or soap. The lobby is closed, so check in is at a window. No one was available for our check out.
Stayed 2 nights in Apr 2022
Response from AJ on Apr 11, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

4/10 Poor

benjamin

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Stayed in room 109 for one night. Wifi was horrific.
Stayed 1 night in Apr 2022
Response from AJ on Apr 11, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

10/10 Excellent

patricia, Little Rock

Stayed 2 nights in Apr 2022
Response from AJ on Nov 20, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

8/10 Good

Ta-Tiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from AJ on Feb 21, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Skye

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from AJ on Jan 29, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

8/10 Good

Cheyenne

Travelled with family
Disliked: Property conditions & facilities, room comfort
Bathroom was terrible, it was an okay room
Stayed 1 night in Jan 2022
Response from AJ on Jan 10, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

David

Liked: Staff & service
Location
Stayed 1 night in Jan 2022
Response from AJ on Jan 9, 2022
ear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If it burned it would be an improvement.
The people at this property are a bunch of liars. They tried to scam me out of $250 by saying I brought a dog in the room then changing it to a cat when there was neither. They wanted me to immediately go to the front desk and pay this $250 or they were going to call the cops. I can't believe they're even allowed to sell on this website nothing they say they have do they have they have no restaurant they never have had a restaurant there. It says it comes with breakfast for two on the booking there's no breakfast there's no coffee there's no tea. Me and my guest had red bumps all of us when we woke up. And compensation for this they offered us a $15 coupon.
Stayed 1 night in Dec 2021
Response from AJ on Dec 27, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provide to train our staff and make improvements to ensure we offer an exceptional experience for our guests in the future. I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience!

2/10 Terrible

Kent

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was in terrible shape. Overwhelming smell of cigarette smoke. Brocken lights and electrical outlets. Very dirty hallways. Wanted to check out and leave as soon as possible’
Stayed 1 night in Oct 2021
Response from AJ on Nov 22, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 Okay

Slobodan

Stayed 1 night in Nov 2021

6/10 Okay

ken

Travelled with family
Liked: Cleanliness, staff & service
traffic noise was bad till 2 am then started around 600 am no handi cap room had to carry wheel chair up stairs
Stayed 2 nights in Oct 2021
Response from AJ on Oct 25, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Makayla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from AJ on Oct 3, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 Okay

Jay

Disliked: Property conditions & facilities, room comfort
Best
The hotel looked ok in the pictures, but when i pulled up i could tell that i should have paid more attention to the reviews. The consistent guest list probably has a percentage of the blame.
Stayed 1 night in Sep 2021
Response from AJ on Sep 11, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was terrible and rude. They gave my room and reservation away to somebody else. I had a flight delay and called to tell them I would be checking in later than expected. The person on the phone said they didn't have a reservation for me and to call Expedia because its their problem and then hung up on me. He had an attitude when I arrived but because they didn't check identification properly they checked someone else into my room. The room was filthy. No fitness center as advertised. Pool was closed. Avoid at all costs. Expedia should be held accountable for this too. They should really do more research into horrible locations and businesses such as this. Just an awful around around experience. Avoid at all costs.
Stayed 4 nights in Aug 2021
Response from AJ on Aug 24, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from AJ on Aug 16, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Ludivina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from AJ on Jun 29, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 Okay

Jeff

Travelled with family
Liked: Staff & service, room comfort
Floor wet
Room smelled like Mildew. Air Conditioning leaked water in floor beside bed. We arrived late at night room was clean.
Stayed 1 night in Jun 2021
Response from AJ on Jun 29, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sad and tired old building. Duct tape holding faucet in tub together. No coffee maker in room, no hair dryer in bathroom and lobby area locked down both morning and nights.
Stayed 1 night in Jun 2021
Response from AJ on Jun 28, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Well when we got there I booked a smoking room and the guy at the front desk said that I didn't I showed him my booking deal it showed that I had booked a smoking room but he kept telling me I didn't so he charged me 30 extra dollars for something that I already had booked for that I give him a sorry review he should be fired but he probably is the owner of the place but after booking my smoking room he charged me an extra 30 bucks saying that I didn't book a smoking room he said I booked a non-smoking room which I showed him my receipt it said I booked a smoking room so I guess I hope he needed that money more than I did sorry dog for charging me a extra 30 bucks for something I already booked.
Stayed 1 night in Jun 2021
Response from AJ on Jun 16, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 Okay

Verified traveller

Travelled with partner
The property looked cheap. Repaurs needed to bathroom
Stayed 2 nights in Jun 2021
Response from AJ on Jun 9, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Checking in, theguy told me i didnt have the reservation that was on my confirmation. I showed him my receipt and he just said well thats not what he had. When he assigned me a room on the secondfloor, he said they did not have a. Elevator. I am disabled and using a cane to walk. So o asked for help getting my bag upstairs and he refused.then he told me i would have to go park at the other end of the building and go in at that door and get to my room on my own. When i finally got to my room, suposedly a suite, the couch was all sliced up like someone took a knife and just started slashind. The room was the nasiest i have ever seen. NEVER STAY HERE
Stayed 1 night in May 2021
Response from AJ on Jun 1, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from AJ on May 11, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 Terrible

Verified traveller

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff demanded $20 extra for checking in less than an hour before what he said was actual check in time. The notice I received from Expedia stated the hotel offered 2 hour early check in. That was a total misrepresentation. The second biggest misrepresentation was that it clearly stated it was pet friendly. The same person who checked me in stated no pets. Other than that it was dirty, beds uncomfortable and overall depressing.
Stayed 1 night in May 2021
Response from NISHA on May 7, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nisha Patel General Manager

8/10 Good

Phoukhong

Liked: Cleanliness, staff & service, room comfort
The rooms was non smoking but we can smell the smoke in our room and hallway Other than that it’s good and quite Thanks
Stayed 3 nights in Apr 2021
Response from AJ Patel on Apr 26, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2021
Response from NISHA on Apr 4, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nisha Patel General Manager

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Priced to high for a ran down hotel. The sheets were dirty and had to ask for clean sheets and remake the beds.
Stayed 1 night in Mar 2021
Response from nisha on Mar 22, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nisha Patel General Manager

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2021
Response from Nisha on Mar 22, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Nisha on Mar 22, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nisha Patel General Manager

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2021
Response from Nisha on Mar 12, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nisha Patel General Manager