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Hello Destinee,Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel clean during your stay. Maintaining a high standard of cleanliness is one of our top priorities, and it's always rewarding to know that our efforts have been noticed and appreciated.We hope to have the pleasure of welcoming you back to The Best Western Plus Hotel & Suites Deerfield Beach in the near future!
Hello Edwin,Thank you so much for your wonderful feedback! We're thrilled to hear that you found our hotel to be very clean and quiet during your stay at the Best Western Plus Hotel & Suites in Deerfield Beach. Providing a serene and spotless environment for our guests is always a top priority for us. Your satisfaction is our motivation, and we look forward to welcoming you back for another peaceful experience soon! If there's anything specific you'd like to see or experience during your next visit, please don't hesitate to let us know.
Thank you for sharing your experience! It’s great to hear that you enjoyed your stay. We hope to welcome you back in the future!
8/10 Good
George
Travelled with partner
May 14, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need to clean hotel Area and pool
George
Stayed 2 nights in May 2024
Response from DL on May 14, 2024
Hi George, Thank you for taking the time to share your feedback and thank you for the 4 star rating.We have already addressed your concerns about the cleanliness of the hotel area and pool with our housekeeping team. We are taking immediate steps to ensure that all areas of our hotel, including the pool, are thoroughly cleaned and maintained to meet the high standards that our guests expect and deserve.We appreciate your patience and understanding in this matter. We hope that you will give us another opportunity to serve you better in the future.
After check in around 10pm our room smoking detector alarm was ON.
Phone to call for service didn't work.
No water on my room.
No extra blankets for my kids even with my reservation saying that we were in 4.
Only two towels to use even with my reservation saying that we were in 4.
Breakfast is included, but you can't have. To get it, you have to go to the front desk to get a piece of paper.
Just don't recommend it.
Thiago
Stayed 2 nights in Apr 2024
Response from DL on May 6, 2024
Hi Thiago, I’m truly sorry to hear about the issues you experienced during your stay. We deeply regret that your experience did not meet your expectations and I appreciate you bringing these issues to our attention. Your feedback is invaluable in helping us improve. I hope you will consider giving us another chance to provide a better experience in the future.
Need more luggage carts available and people that understand English
Tracy
Stayed 1 night in Apr 2024
Response from DL on May 1, 2024
Hi Tracy, Thank you for your feedback. We understand the importance of having sufficient luggage carts available for our guests, and we apologize for any inconvenience you experienced. We will certainly look into increasing their availability.Regarding your comment about language, we strive to have a diverse team that can cater to our guests from all over the world. We understand the importance of clear communication and will provide additional language training to our staff to better serve our guests.We appreciate your understanding and patience. Your feedback is crucial in helping us improve our services. Thank you for choosing to stay with us. We hope to serve you better in the future.
4/10 Poor
Ashley
Apr 30, 2024
Disliked: Cleanliness
The floors in the room were disgusting.
Ashley
Stayed 2 nights in Apr 2024
Response from DL on May 1, 2024
Hi Ashley, We’re very sorry to hear about your experience with the cleanliness of the floors in your room. We strive to maintain high standards of cleanliness and it’s clear we fell short in your case. We will address this issue with our housekeeping staff to ensure it doesn’t happen again. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.
Pools and hot tub could use a good scrub. Hooks are needed in bathroom to hang wet clothing. Need USB outlets in rooms.
Good breakfast variety, worth the money
Shelida
Stayed 3 nights in Apr 2024
Response from DL on May 1, 2024
Hi Shelida, Thank you for your valuable feedback.. We value your feedback as it helps us improve our services and facilities. We hope to serve you better in the future. Thank you for choosing to stay with us.
2/10 Terrible
Thomas
Apr 30, 2024
Thomas
Stayed 1 night in Apr 2024
Response from DL on May 20, 2024
Hi Thomas, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and will use your comments as an opportunity to improve. We hope to have the chance to serve you better in the future.
10/10 Excellent
Elaine
Apr 29, 2024
Liked: Amenities
Love
Elaine
Stayed 3 nights in Apr 2024
Response from DL on May 1, 2024
Hi Elaine, Thank you for sharing your experience! It’s great to hear that you enjoyed your stay. We hope to welcome you back in the future!
I like how convenient everything was as well as the entire property. The staffs were amazing and the pool super clean
Kissenger
Stayed 5 nights in Apr 2024
Response from DL on May 1, 2024
HI Kissenger, Thank you for sharing your experience! It’s great to hear that you enjoyed your stay. We hope to welcome you back in the future!
2/10 Terrible
silvio
Apr 29, 2024
silvio
Stayed 3 nights in Apr 2024
Response from DL on May 20, 2024
Hi Silvio, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and will use your comments as an opportunity to improve. We hope to have the chance to serve you better in the future.
The staff doesn't respond to room needs, comfortable stay
Nakeema M
Stayed 3 nights in Apr 2024
Response from DL on Apr 22, 2024
Hi Nakeema, Thank you for your feedback. It’s unfortunate to hear that the responsiveness of the staff to room needs did not meet your expectations. However, it’s good to know that you found your stay comfortable. Your comments are valuable and will be used to improve our services. We hope to have the opportunity to better serve you in the future.
10/10 Excellent
william
Apr 18, 2024
william
Stayed 3 nights in Apr 2024
Response from DL on May 10, 2024
Hi William, We’re delighted to hear that you enjoyed your stay at our property. We appreciate your feedback and look forward to welcoming you back in the future.
6/10 Okay
JOSE EVANDRO
Business traveller
Apr 11, 2024
Not a bad place
JOSE EVANDRO
Stayed 2 nights in Apr 2024
Response from DL on Apr 12, 2024
Hi Jose, Thank you for taking the time to leave a review. We’re glad to hear that you found our hotel to be satisfactory. We strive to provide our guests with a comfortable and enjoyable stay, and your feedback helps us understand where we are succeeding. We hope to have the opportunity to welcome you back in the future for an even better experience.
Hi Sarah, Thank you for taking time to share your valuable review which is greatly appreciated from the entire staff of BW Plus Deerfield Beach. We hope to see you in your future travels.
Hi Kumar, Thank you for taking time to share your valuable review which is greatly appreciated from the entire staff of BW Plus Deerfield Beach. We hope to see you in your future travels.
4/10 Poor
Jan Peter
Apr 9, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Jan Peter
Stayed 1 night in Apr 2024
Response from DL on Apr 12, 2024
Hi Jan Peter, Thank you for taking the time to share your feedback. We’re sorry to see that your experience did not meet your expectations . We are committed to providing our guests with the highest standards of service and facilities. If there were specific areas where you felt we fell short, we would greatly appreciate any additional feedback you could provide. This will help us identify areas where we can improve. We hope you will consider giving us another opportunity in the future to provide you with the excellent experience that our guests typically enjoy.
The staff was absolutely fantastic they were so accommodating and my 3 year old loved their pool.
Anthonett
Stayed 3 nights in Apr 2024
Response from DL on Apr 10, 2024
Hi Anthonett, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
Hi Misty, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
I enjoy my stayed and the staff was very nice and helpful
Michelle
Stayed 6 nights in Mar 2024
Response from DL on Apr 10, 2024
Hi Michelle, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
The hotel is conveniently located and easy to find. The staff is excellent.
Amy
Stayed 1 night in Apr 2024
Response from DL on Apr 3, 2024
Hi Amy, Thank you for your positive review! We’re delighted to hear that you found our hotel conveniently located and easy to find. It’s also great to know that our staff made a good impression on you. We strive to provide excellent service to all our guests. Your feedback is greatly appreciated and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for sharing your experience, and we look forward to serving you in the future.
2/10 Terrible
Paola
Mar 29, 2024
Paola
Stayed 1 night in Mar 2024
Response from DL on Apr 22, 2024
Hi Paola, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and will use your comments as an opportunity to improve. We hope to have the chance to serve you better in the future.
It was easy to get to the hotel and I liked the convenience of parking. The room was clean and spacious. No complaints on my end.
Maria
Stayed 1 night in Mar 2024
Response from DL on Mar 26, 2024
Hi Maria, We’re delighted to hear that you enjoyed your stay at our property. We appreciate your feedback and look forward to welcoming you back in the future.
6/10 Okay
Lisa
Mar 25, 2024
Liked: Staff & service
Needs upkeep
Lisa
Stayed 1 night in Mar 2024
Response from DL on Mar 26, 2024
Hi Lisa, Thank you for your feedback. We’re sorry to hear that you felt our property needs upkeep. We strive to maintain our facilities to the highest standards, and your feedback is crucial for us to make improvements. Hope to have the opportunity to better serve you in the future.
10/10 Excellent
David
Business traveller
Mar 24, 2024
Liked: Cleanliness, staff & service
For the price, its solid. my room was clean, AC worked, bedding was actually quite comfortable, which was surprising. Breakfast was ok, not the best, but not the worst Ive had. I only stayed for a single day for an exam, Id say it was sufficient and would stay again. Staff was accommodating.
David
Stayed 1 night in Mar 2024
Response from DL on Mar 26, 2024
Hi David, Thank you for your review! We’re glad to hear that you found our accommodations to be solid for the price, and that you had a comfortable stay. It’s great to know that our staff was able to meet your needs. We appreciate your feedback about the breakfast and will strive to improve it. We look forward to welcoming you back in the future. Thanks again for choosing to stay with us!
Hi Martin, Thank you for your feedback. We’re sorry to hear that you found the cleanliness of our establishment unsatisfactory. Cleanliness is a top priority for us, and we regret that we did not meet your expectations in this instance. We will address your concerns with our housekeeping team to ensure that they are rectified. We hope you will give us another opportunity to serve you better in the future.
Pool clised very noisy from people walking on walk way. Deadbolt did not work. Very clean and staff very friendly
Micheal
Stayed 2 nights in Jan 2024
Response from DL on Mar 18, 2024
Thank you for your review. We’re sorry to hear about the issues you experienced during your stay, We appreciate your feedback and will address these concerns to improve our service.We’re glad to hear that you found our facility clean and our staff friendly. We strive to provide a welcoming and comfortable environment for all our guests. We value your feedback and hope to have the opportunity to serve you better in the future.
10/10 Excellent
Virginia
Mar 17, 2024
Virginia
Stayed 1 night in Mar 2024
Response from DL on Apr 10, 2024
Hi Virginia, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
Nice property. There is a shopping area with stores and restaurants 15 min walking distance from the hotel. Great breakfast staff and good breakfast provided
Steve
Stayed 1 night in Mar 2024
Response from DL on Mar 15, 2024
Hi Steve, Thank you for your positive review! We’re delighted to hear that you enjoyed your stay at our property. It’s great to know that the proximity to the shopping area and restaurants added convenience to your stay. We’re also thrilled that our breakfast and the service provided by our breakfast staff met your expectations. We strive to offer a comfortable and enjoyable experience for all our guests. We appreciate your feedback and look forward to welcoming you back in the future.
Overall very pleasant experience. The staff cleaned my room thoroughly. I wish I had stayed longer
DAMEIAN
Stayed 2 nights in Mar 2024
Response from DL on Mar 12, 2024
Hi Dameian, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
Hi Laporsha, We’re thrilled to hear that you loved your stay with us! Your satisfaction is our top priority, and knowing that we were able to meet your expectations is the best reward. We look forward to welcoming you back in the future for another enjoyable stay.
6/10 Okay
Vanessa
Mar 10, 2024
Liked: Cleanliness, staff & service
Vanessa
Stayed 1 night in Mar 2024
Response from DL on Mar 12, 2024
Hi Vanessa, Thank you for the 3 star review. We hope to see you again soon.
6/10 Okay
Aileen
Travelled with family, Travelled with group
Mar 10, 2024
Liked: Staff & service
Easy access off of 95. Room was outdated but not uncomfortable. Great shower with very hot water but the tub had a drip. Requested a blanket or comforter for the foldout couch but never received it. Staff were nice but didn’t do what they said. Breakfast was outstanding.
Aileen
Stayed 1 night in Mar 2024
Response from DL on Mar 12, 2024
Hi Aileen, Thank you for sharing your feedback. We’re glad to hear that you found our location convenient and enjoyed our breakfast offerings. We apologize for the issues you experienced during your stay. We understand that the room’s decor did not meet your expectations, and we’re sorry to hear about the dripping tub and the lack of a blanket for the foldout couch despite your request. We strive to provide excellent service, and it’s disappointing to hear that we fell short in this instance. Your feedback is invaluable to us as we work to improve our guest experience. We will address these issues promptly and hope to have the opportunity to better serve you in the future.
2/10 Terrible
Eduardo
Mar 10, 2024
Eduardo
Stayed 1 night in Mar 2024
Response from DL on Apr 1, 2024
Hi Eduardo, We’re truly sorry to hear that your experience did not meet your expectations. We strive to provide our guests with the highest quality service and we regret that we fell short in this instance. Your feedback is extremely valuable to us and we would appreciate it if you could provide more details about your experience, so we can address your concerns and improve our services. We hope you will give us another chance to serve you better in the future. Thank you for your review.
6/10 Okay
Brandon
Mar 10, 2024
Disliked: Property conditions & facilities
Brandon
Stayed 1 night in Mar 2024
Response from DL on Mar 12, 2024
Hi Brandon, Thank you for the 3 star review. We hope to see you again soon.
Hi Dorothy, Thank you for the 5 star review. We hope to see you in future travels.
8/10 Good
TaNisha
Mar 1, 2024
TaNisha
Stayed 1 night in Feb 2024
Response from DL on Mar 21, 2024
Hi TaNisha, Thank you for the 4 star review. We hope to see you in your future travels.
4/10 Poor
Gary
Feb 26, 2024
Disliked: Property conditions & facilities
Gary
Stayed 3 nights in Jan 2024
Response from DL on Feb 27, 2024
Hi Gary, Thank you for staying and sharing your feedback. Please accept my sincere apologies for any inconvenience caused during your stay. We hope you give us another chance to serve you better.
Hi Heidi, Thank you for taking time to share your valuable review which is greatly appreciated from the entire staff of BW Plus Deerfield Beach. We hope to see you in your future travels.